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Business Profile

Online Gaming

AviaGames,Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Important information

Complaints

Customer Complaints Summary

  • 384 total complaints in the last 3 years.
  • 171 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:11/06/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I put in my Venmo account and did not withdraw anything willfully. They withdraw $8 for bingo and then $8.47 from a "ATM" in *****************. I live in **.

    Business Response

    Date: 11/06/2023

    Hello,

    Thank you for contacting us.

    We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. We will be glad to assist. Thank you.

    Kind regards,

  • Initial Complaint

    Date:11/02/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 11/2/23 I downloaded the Avia Games app Solitaire Clash. This is a game where you are paid money if you win so I was required to supply my paypal account info. Upon entry, I clicked on a flashing icon called unraveling REWARDS. I was rewarded with DEPOSITS (which made it seem like they were depositing money into my account). Come to find out they were WITHDRAWING money from my account. This occurred 9 times for a total of $43. This is an obvious misrepresentation. I cannot afford to WITHDRAW this money. I live on disability and this is my food budget. I thought I was winning money. I wouldnt have clicked on my REWARDS if I understood that they would be taking money away from me. This is fraud and from reading other complaints on the internet, its a common occurrence for this company to scam people out of their money. My UserID ********************* is one phone number listed for customer support *************). When I called the number, no one answered, and their voicemail said that the mailbox was full and cannot accept any new messages. A second number was listed on the PayPal transaction receipt email *************). No one answered at this number either and their voicemail also said that the mailbox was full and could not accept any new messages.

    Business Response

    Date: 11/02/2023

    Hello,

    Thank you for contacting us.

    Please allow us to clarify the following information for the app:
    "Deposit" means to deposit into the game account.
    "Withdraw" means to receive your winnings.

    We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.

    Please contact Player Support in the app. We will be glad to assist. Thank you.

    Kind regards,

    Customer Answer

    Date: 11/03/2023

     
    Complaint: 20816683

    I am rejecting this response because:

    Ask anyone about the generally understood meaning of the words deposit and withdrawal. Deposit usually means depositing money into ones own bank account, while withdrawal is the opposite. Avia Games is intentionally and deliberately misleading people by flipping these universally understood meanings. They are counting on consumers like myself being confused and assuming that when they click on a labeled reward like a deposit, that will mean money will be deposited in their account. And yes of course I provided my paypal account- they require it in order to play. Their response does not refute their deliberate misrepresentation or its consequences.

    Sincerely,

    *****************

    Business Response

    Date: 11/06/2023

    Hello,

    Thank you for getting back to us.

    We have noticed that there is a successful withdrawal in the game account, please refer to the withdrawal details.

    If there are questions, please contact Player Support in the app.

    Kindly,

    Customer Answer

    Date: 11/07/2023

     
    Complaint: 20816683

    I am rejecting this response because:

    Avia games made no effort to resolve this. The only reason I got my money back is because I flagged their fraudelent behavior with Paypal and Paypal refunded me. 

    Avias business practices are deliberately misleading with the intent to defraud.


    Sincerely,

    *****************

  • Initial Complaint

    Date:11/02/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was playing solitaire clash and they took out ***** and ***** dollars

    Business Response

    Date: 11/02/2023

    Hello,

    Thank you for contacting us.

    Please allow us to clarify the following information for the app:
    "Deposit" means to deposit into the game account.
    "Withdraw" means to receive your winnings.

    We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.

    Please contact Player Support in the app. We will be glad to assist. Thank you.

    Kind regards,

  • Initial Complaint

    Date:10/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded Avia Games app "Solitaire Cash." I played 2 games and then the app stated I'd won $18. It prompted me to enter my PayPal information to receive the money, so I obliged. The app then charged my PayPal account $8. I immediately logged out. I contacted Avia games and they basically told me that I deposited money with them intentionally and there was nothing they could (or would) do about it.I logged back in and can't even use the $8 because the app states that "Cash solitaire competitions are not available in my state." I feel that I was scammed and the fact that they won't just refund the $8 proves it to me.

    Business Response

    Date: 10/31/2023

    Hello,

    Thank you for contacting us.

    Please allow us to clarify the following information for the app:
    "Deposit" means to deposit into the game account.
    "Withdraw" means to receive your winnings.

    We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.

    Also, all deposits could only be made in legal states.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. We will be glad to assist. Thank you.

    Kind regards,

  • Initial Complaint

    Date:10/24/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    FRom October *****, 2023, I paid through PayPal on a bingo for cash game $241.00 total to playrounds of bingo on game Bingo Tour thru aviagames on ****** Play. Any and winnings were small and were added to the Game Account which grew to $612.00. The cash amount withdrawable is approx$310.00. To do so, i must submit email address so that my account is verified, well, 6 attempts have been submitted, no emails have shown ** in 2 days, the phone number ! ************ voicemailbox is FULL; there is no going anywhere and it is blatantly obvious that there is no intention on aviagames part to honor their protocol. I had contacted PayPal of all this and they seem to feel that aviagames will do what they say; its a total fallicy.

    Business Response

    Date: 10/24/2023

    Hello,

    Thank you for contacting us.

    We have noticed that there is an inquiry of yours regarding this issue. Please refer to the agent's response. Thank you.

    Regards,

    Customer Answer

    Date: 10/25/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.


      Thank you for response today, 25 Oct 2023 regarding account acknowledgement; an email came thru today with verification code which was entered and I was able to proceed with establishing proper account status and move forward with withdrawal procedure. Noted that within 3 days there will be the monetary amount directed to proper account, which, at this point will be the satisfactory solution. Thank you for honoring this query proper, The game itself is very enjoyable and pleasant entertainment and well-designed; first time I ever indulged in such a game. I appreciate your response this day and await fulfillment.

    Respectfully submitted 25 Oct 2023   4:34 PM EST

    *****************************

  • Initial Complaint

    Date:10/23/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The Website says that you won $ and in fact they make you pay money to them instead.

    Business Response

    Date: 10/23/2023

    Hello,

    Thank you for contacting us.

    Please allow us to clarify the following information:
    "Deposit" means to deposit into the game account.
    "Withdraw" means to receive your winnings.

    We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app or send an email to: ********************************* We will be glad to assist. Thank you.

    Kind regards,

  • Initial Complaint

    Date:10/23/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The responsible group from AVIAGAMES unauthorized credits from my bank account without my knowledge. Via the tv advertisements, it mentions playing games for "real" money. I wanted to see how it worked because I love Solitaire. I made no purchases or anything. I just played the game. I didn't realize until the following morning my balance was lower than it was supposed to be. On the description on my account stated ********************** for each transaction. Only thing I had noticed concerning money was the "Game Play Money" amount. I am asking for a Full Refund of the money that was deducted. I itemized the payments on the enclosed document. I was unable to submit a screen shot of my account due to security restrictions. I enclosed screen shots of the game showing the play money and diamonds, things that are normal for a game. I wasn't asked to confirm a money transaction or anything that would involve my real account. A quick resolve is Greatly Appreciated.

    Business Response

    Date: 10/23/2023

    Hello,

    Thank you for contacting us.

    Please allow us to clarify the following information for the app:
    "Deposit" means to deposit into the game account.
    "Withdraw" means to receive your winnings.

    We would like to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app. We will be glad to assist. Thank you.

    Kind regards,

  • Initial Complaint

    Date:10/23/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Unauthorized charges

    Business Response

    Date: 10/23/2023

    Hello,

    Thank you for contacting us.

    We would like to clarify that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account. Also, no deposits can be made unless players click the deposit button in the game.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app or send an email to: ********************************* We will be glad to assist. Thank you.

    Kind regards,

  • Initial Complaint

    Date:10/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I played the games on Avia games *** on the night of the 17th and when i saw that I was paying them, instead of receiving, on the morning of the 18th I canceled the game. I have no documents because they deleted the games when I canceled.

    Business Response

    Date: 10/22/2023

    Hello,

    Thank you for contacting us.

    Please allow us to clarify the following information:
    "Deposit" means to deposit into the game account.
    "Withdraw" means to receive your winnings.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app or send an email to: ********************************* We will be glad to assist. Thank you.

    Kind regards,

  • Initial Complaint

    Date:10/19/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    9/28/23- 10/02/23.. $147. Was taken out of my account.. by ******************** without our knowledge or consent. And since we can't get a hold of the company. We are filing with you. I do have the bank statement but I will not up load on this form..

    Business Response

    Date: 10/22/2023

    Hello,

    Thank you for contacting us.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app or send an email to: ********************************* We will be glad to assist. Thank you.

    Kind regards,

AviaGames,Inc. is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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