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Business Profile

Online Gaming

AviaGames,Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Gaming.

Important information

Complaints

Customer Complaints Summary

  • 384 total complaints in the last 3 years.
  • 171 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/18/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hi, I was playing a game on app, BINGO, it gives a cash reward. I played a few times and then got a pop up saying that I had winnings of $5. I went through the steps of it asking to cash out and it asked for how I wanted to get paid. I chose apple pay so I didn't have to put an account in directly. I was instantly charged $5 and there was never a deposit. Now the game says I have $0. I want my $5 back and I have tried to ask the company but they are being very difficult and asking the same questions over and over again. There email reply doesn't have the email history and there is no signature indicated it has come from a legitimate person. They keep asking for my bank card numbers. I am uncomfortable with working with them at this point and wanted the BBB to get my $5 back. The user name was Panda Fan and the *** is ***********

    Business Response

    Date: 10/19/2023

    Hello,

    Thank you for contacting us.

    After reviewing the records in our system, we have found that there is an open inquiry of yours in which a result has been provided by the agent. Please refer to the response. Thank you.

    Please contact Player Support in the app or send an email to: ******************************** for further assistance, thank you.

    Regards,

    Customer Answer

    Date: 10/23/2023

     
    Complaint: 20745085

    I am rejecting this response because:

    I tried for a week and a half to resolve with them and they are not handling-this is why I came to BBB

    Please help get my money back.

    Sincerely,

    *******************************

    Business Response

    Date: 10/24/2023

    Hello,

    Thank you for getting back to us.

    After checking, we have found that a result has been provided in your inquiry, please refer to the result provided by the agent, thank you.

    Kindly,

    Customer Answer

    Date: 10/26/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, I now see a refund placed in my bank account on 10/18, that is all I wanted.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:10/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've been playing several games by aviagames for almost a year. I've played using several accounts and I've paid money into these accounts many times. I've also made many withdrawls that was for small amounts usually between 10 to 60 dollars. Until today there was never any problems with them taking my money for deposits or paying me for my withdrawls. Then yesterday I won a few large amounts and placed withdrawls on a few accounts. Then today they decided to place a ban on my accounts. Rejected my withdrawls. And have said I broke their.rules and played fraudulant games and refuse to tell me the real reason for my accounts being banned and have taken all my winnings and my remaining balances left on my accounts. They tell me I'm done all this wrongdoing but have failed to show me the proof of their.findings. if they had a problem because I've used several different accounts then they shouldn't have taken all the money I've paid into them to play and have only done this action after I've won a large amount and placed withdrawls. They tell me the reasons and their findings are given on my account but have denied me access to even log onto these accounts to see the reasons!

    Business Response

    Date: 10/15/2023

    Hello,

    Thank you for contacting us.

    Please refer to the Terms of Service
    "5.3 Cheating, Fraud, and Abuse.
    If we find any Fraud, we may, at our sole discretion: (i) immediately terminate your Account and block your access to the Services; (ii) void and forfeit any Winnings that you may otherwise have been *********** receive; (iii) disgorge and/or recoup any Winnings received by you; (iv) institute or seek any injunctive relief, civil and/or criminal penalties against you and/or any of your co-conspirators arising out of or relating to your ********** of ****** and/or (v) disclose or report any money laundering or similar illegal activity to law enforcement authorities. "

    Please contact Player Support in the app or send an email to: ******************************** for further assistance, thank you.

    Regards,

  • Initial Complaint

    Date:10/11/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I stupidly downloaded a game that you supposedly make money on. I thought I was clever and linking it to PayPal for the payments. However, after playing the game, I amounted almost $700 in winnings, and thats when I thought this is too good to be true. I went to my PayPal account and every winning was deducted from my PayPal. Of course this was linked to my checking account and they deducted over $400 on my account. I tried to contact PayPal and of course could not find a place to cancel or report it. So the next day I called my bank and I tried to close the checking account, but they said they couldnt close it until obvious games actually took the money out so they could report the fraud.Since then and having to change my checking account, Ive had all my bills that were already set up for payment go through the system and bounce and now I have businesses telling me I owe them $20 late fees and bank charges on top of it. Someone needs to shut down this company. The exact money that **** debited is unknown. I sent a couple screenshots of some of the charges.Thank you.

    Business Response

    Date: 10/11/2023

    Hello,

    Thank you for contacting us.

    Please allow us to explain that only authorized deposits can be made into the game. Before any payment method can be used to make deposits, players will have to pass a verification process to link that payment method to the game account. Also, no deposits can be made unless players click to deposit. If you wish to receive your winnings, please apply for a withdrawal. 

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app or send an email to: ********************************* We will be glad to assist. Thank you.

    Kind regards,

  • Initial Complaint

    Date:10/09/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Avai ****** *** took money from my venmo account without authorization. 91$ in total

    Business Response

    Date: 10/09/2023

    Hello,

    Thank you for contacting us.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app or send an email to: ********************************* We will be glad to assist. Thank you.

    Kind regards,

  • Initial Complaint

    Date:10/06/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I downloaded their app on Saturday 9/30/2023, I created an account and began to play the game. I made two deposits for **** each and won *****. I didnt realize until Sunday that there was two accounts. The only thing I can think of is that I must have tried the game sometime in the past on a different phone. I had taken a screenshot of my winnings to show my son. On Sunday I couldnt get into the account that had the money in it. I filled a ticket with their support team. After numerous attempts I was told that they were going to escalate my ticket and be back in touch with me within 4 days. I didnt hear anything from them by Thursday 10/5/2023 so I reached back out. A representative tried for about 6 hours to help me get into that account. Again I was told that my ticket was being escalated. I am being contacted several times a day, every representative is having me try all the same things with no success. Now their system doesnt even recognize my email address that is associated with that account. I have asked many times why they cant just transfer the money to the account that works or just pay it to me. They always say something to the affect of lets keep trying to get you into the account.

    Business Response

    Date: 10/06/2023

    Hello,

    Thank you for contacting us.

    We have noticed that there is an inquiry of yours regarding this issue. Please refer to the agent's response. Thank you.

    If there are questions, please feel free to contact Player Support in the app or send an email to: ******************************** for assistance, thank you.

    Regards,

    Customer Answer

    Date: 10/07/2023

     
    Complaint: 20706016

    I am rejecting this response because: While they seem to be working towards a resolve, theyre asking for information that I am not able to provide because I cannot login to the account in question. I sent what I could, they asked for my last deposit id number, I sent that, now they want a screenshot of it. Once they say they are getting me the money I will close this out. I have been being sent in too many circles by them since this started.

    Sincerely,

    *************************

    Customer Answer

    Date: 10/09/2023

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:10/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The issue is this I was playing there game legitimately and even stayed within there terms of service. They fraudulently banned me trying to say I broke there tos when I didnt. I feel they should award me my winnings that are on the account. They have done this to many others to avoid doing pay outs and its getting to the point that maybe it needs to be escalated to a higher court on the supreme level as this app and company shows severe signs of fraud and scams at the cost of users and the general public.

    Business Response

    Date: 10/06/2023

    Hello,

    Thank you for contacting us.

    Please refer to the Terms of Service
    "5.3 Cheating, Fraud, and Abuse.
    If we find any Fraud, we may, at our sole discretion: (i) immediately terminate your Account and block your access to the Services; (ii) void and forfeit any Winnings that you may otherwise have been *********** receive; (iii) disgorge and/or recoup any Winnings received by you; (iv) institute or seek any injunctive relief, civil and/or criminal penalties against you and/or any of your co-conspirators arising out of or relating to your ********** of ****** and/or (v) disclose or report any money laundering or similar illegal activity to law enforcement authorities."

    Please contact Player Support in the app or send an email to: ******************************** for further assistance, thank you.

    Regards,

    Customer Answer

    Date: 10/07/2023

     
    Complaint: 20700851

    I am rejecting this response because: I was falsely banned as I did not commit fraud and was fraudulently banned. Your team needs to learn what fraud means as I didnt commit any. 

    Sincerely,

    *************************

    Business Response

    Date: 10/10/2023

    Hello,

    Thank you for getting back to us.

    Please refer to the content in the Terms of Serive.

    If there are questions, please contact Player Support in the app or send an email to: *********************************

    Kindly,

    Customer Answer

    Date: 10/10/2023

     
    Complaint: 20700851

    I am rejecting this response because:
    I know your terms of service and I was only banned after having registered my account like you guys require to make withdraws. After I had registered my account I got banned. Its pretty sad that your system banned me for a requirement that you guys require to make withdraws. I did not commit fraud at all and dont understand where your automated system would assume I did.
    Sincerely,

    *************************

  • Initial Complaint

    Date:09/30/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    10/28/2023

    Business Response

    Date: 10/03/2023

    Hello,

    Thank you for contacting us.

    Unfortunately, we are unable to locate your game account with current information. Please contact Player Support in the app or send an email to: ********************************* We will be glad to assist. Thank you.

    Kind regards,

  • Initial Complaint

    Date:09/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have deposited money on this app plenty of times. Twice I used my PayPal card for $15 and $5. A month or two later, my PayPal was hacked and disputes were filed and those two deposit transactions were included. The disputes were closed and no refund was issued and I thought nothing else about it since the dispute wasnt in my favor anyway. Months later I initiated a withdraw on the app for $40. It was denied. They tell me its because of the dispute and that I would have to pay $18 to them for money they lost from the dispute before my withdrawal requests would ever be approved. Makes no sense because I wasnt given money back from that dispute and the dispute was only for $15 anyway so why am I paying $18? Today, I log in and see they took $17.51 and $18 of my balance. They tell me its payment from a dispute they lost? HOW? When I wasnt given any money from the dispute for $10 and $5 deposits? Then if they did lose money HOW are they taking $17.52 AND $18 from me? I never won that dispute thankfully anyway because my PayPal was hacked but how do I lose a dispute and have to pay $17.51 and $18? I never authorized them to take anything out of my account and I was STILL in contact explaining to them that I was not paying $18 to withdraw something that I did not take from them neither. They STILL took the initiative to take MY MONEY OUT OF MY BALANCE

    Business Response

    Date: 09/29/2023

    Hello,

    We would like to clarify that the $17.51 deducted is bonus cash and the $18 deducted is real cash, both for dispute reasons.

    Also, we have noticed that there is an inquiry of yours regarding this issue. Please refer to the agent's response. Thank you.

    If there are questions, please feel free to contact Player Support in the app or send an email to: ******************************** for assistance, thank you.

    Regards,

    Customer Answer

    Date: 09/29/2023

     
    Complaint: 20667719

    I am rejecting this response because: I am still responding to emails from aviagames support and Ive attached copies of some of those responses. I was told the card number **** is not PayPal but showed proof that it is PayPal. Ive showed proof of PayPal support showing what was disputed and the final outcome being no refund. Still excuses being made each time Im coming with more proof. IF I didnt authorize a transaction at the time and had WON the dispute, then decided to actually play and deposit on that same platform later, how can you make me pay it back ? And as far as taking my bonus cash- that shouldnt have happened neither. IF I was *********** pay something, it should had ONLY been that dispute amount. I am NOT *********** pay back something that I didnt have in the first place. This dispute was taken place in June/July. I have been playing on this platform since then and now all of a sudden when I want to withdraw my winnings, its a problem. Ive been more than patient.  

    Sincerely,

    ***************************

    Business Response

    Date: 10/03/2023

    Hello,

    Thank you for getting back to us.

    Please refer to the provided dispute information. Thank you.

    If there are questions, please contact Player Support in the app or send an email to: *********************************

    Kindly,

  • Initial Complaint

    Date:09/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The online bingo tour app took ***** on 9/26/2023 out of my account that I did not authorize. I have proof of the withdrawal that I did not consent too. As a result of money being taken out of my account that I did not approve nor did I click on the deposits button cause me to be unable to feed my family for that day 9/26/ 2023

    Business Response

    Date: 09/26/2023

    Hello,

    Thank you for contacting us.

    We have noticed that there is an inquiry of yours regarding this issue. Please refer to the agent's response. Thank you.

    If there are questions, please feel free to contact Player Support in the app or send an email to: ******************************** for assistance, thank you.

    Regards,

  • Initial Complaint

    Date:09/22/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been playing this games for three years now they have literally drain my life to the gutters because I got addicted to it . Of recent I tried and won at least a huge amount if the sum of $9000 which I knew would help me get my life in order . But on withdrawal I was told my account was frozen n I will have to forfeit the funds in it . I checked n saw the same thing has been done to other players of the game . *** told them I dont think I will be able to live if I dont get my funds I might just end my life because this is just the depressed Ive been .

    Business Response

    Date: 09/24/2023

    Hello,

    Thank you for contacting us.

    Please refer to the Terms of Service
    "5.3 Cheating, Fraud, and Abuse.
    If we find any Fraud, we may, at our sole discretion: (i) immediately terminate your Account and block your access to the Services; (ii) void and forfeit any Winnings that you may otherwise have been *********** receive; (iii) disgorge and/or recoup any Winnings received by you; (iv) institute or seek any injunctive relief, civil and/or criminal penalties against you and/or any of your co-conspirators arising out of or relating to your ********** of ****** and/or (v) disclose or report any money laundering or similar illegal activity to law enforcement authorities. "

    Please contact Player Support in the app or send an email to: ******************************** for further assistance, thank you.

    Regards,

    Customer Answer

    Date: 09/25/2023

     
    Complaint: 20642811

    I am rejecting this response because:
    Ive had multiple accounts since 2020 n have been depositing money to all accounts the ***** is I had just never won big before n the only time I did they bring up rules n whatever just because they wanna keep the money . I have receipts of deposit into all the accounts if yall really didnt want that you would reject the email if someone try to move it aviagames or bingo clash to bingo battle but no you let it go all the way n even receive deposits into those accounts then when its time to pay my winnings you say all this about regulations n whatever . The funny thing is it aint just to me yall have done it to others before those are some of the screenshots. 

    Sincerely,

    Fleet Meh

    Business Response

    Date: 09/25/2023

    Hello,

    Thank you for getting back to us.

    Please refer to the content in the Terms of Service.

    If there are questions, please contact Player Support in the app or send an email to: *********************************

    Kindly,

AviaGames,Inc. is NOT a BBB Accredited Business.

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