Business Profile

Mortgage Banker

CMG Financial

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Important information

Customer Complaint:
CMG Mortgage Inc. came to BBB’s attention in February 1999. A review of complaints done in June 2025.

BBB encourages consumers to review Mortgage Loans and for any questions or concerns, please reach out to CMG Home Loans at Contact Us.

Complaints

This profile includes complaints for CMG Financial's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

115 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/31/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
There are two people on the mortgage and they are reporting the payment history different for each person. Tried repeatedly to get it straightened out but continually run around in circles and promised call backs that never happen. Every person I speak with tells me something different and says the prior person was wrong. They are an extremely non responsive company who have no concern for their customers.
Business Response
Date: 01/21/2025
Good afternoon BBB,
Please see the attached response in reference to this matter.
Thank you
Initial Complaint
Date:12/28/2024
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May Concern:I am filing a formal complaint against CMG Mortgage due to the poor experience I had with my mortgage lender and her staff. Despite being a returning client, I was met with non-responsiveness, lack of communication, and unreasonably high fees, which made the entire process unnecessarily stressful.Throughout this experience, I found it nearly impossible to get timely answers to my questions. My lender and her team were frequently out of the office, and there seemed to be no backup in place to handle urgent matters. This lack of availability and disregard for timing left me feeling unsupported and ************* a repeat client, I expected loyalty to mean something, but instead, I was met with outrageous fees that made the process far from beneficial. CMG Mortgage failed to prioritize my needs or provide the level of service I deserved.The stress and frustration caused by their lack of professionalism were unacceptable, and I ultimately decided to end my journey with them. Based on my experience, I would not recommend CMG Mortgage to anyone. Their lack of communication, failure to prioritize timing, and disregard for returning clients make them a poor choice for anyone navigating the mortgage process.I hope this complaint encourages CMG Mortgage to reevaluate their approach to customer service and improve their processes for future clients.
Business Response
Date: 01/07/2025
Please see attached response. Thank you!
Customer Answer
Date: 01/07/2025

Complaint: 22739141

I am rejecting this response because:
Thank you for your response regarding my concerns with the handling of my loan. While I appreciate your review of the communication and processing timeline, I must reiterate that my dissatisfaction stems not solely from response times but from significant missteps in professionalism and judgment by your loan officer, ****** *********.

Her decision to directly contact the seller was not only inappropriate but also indicative of a substantial lapse in judgment that negatively impacted my experience. This action, along with the broader issues I encountered, reflects poorly on CMG Mortgages standards of service.

I trusted CMG Mortgage to handle this process with the utmost professionalism, and unfortunately, this trust was misplaced. I believe this situation warrants further reflection on your internal processes and the actions of your team members to prevent similar issues from occurring for future clients.

I hope my feedback will be taken seriously and lead to meaningful improvements.

Sincerely,

**** *********
Business Response
Date: 01/10/2025
Please see attached response.
Customer Answer
Date: 01/10/2025

Complaint: 22739141

I am rejecting this response because:
Thank you for your response to my initial complaint. However, I want to clarify that my concerns have nothing to do with your marketing practices, though I do welcome being removed from your marketing materials.

My complaint pertains specifically to the actions of your Loan Officer, ****** *********, who overstepped professional boundaries by contacting the seller of a home I was purchasing after I had terminated her services. This behavior is not only unprofessional but also a clear violation of appropriate conduct.

I would like to understand what specific actions are being taken to address this issue.

Sincerely,

**** *********
Initial Complaint
Date:10/22/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Mid Sept 2024 I was to receive a modification agreement to agree to have a lower monthly payment and lower interest on my home. Never received the document even after paying $80,000 towards my principal to get this started. I have emailed, chatted and called almost daily and no resolve. I asked for it to be sent to my home and have no received it. I asked to speak to escalation and they are always not able to take my call, im on a call back list, never get called back. I am able to receive emails from cmg about when my bills are due but the one document I need to help me save money is somehow not showing up. So now I am forced to overpay monthly until something is resolved and this company has proved time and again to be withholding my document from me.
Business Response
Date: 11/01/2024
Good afternoon BBB,
Please see the attached draft response and supporting documentation in reference to this matter.
Thank you
Initial Complaint
Date:09/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hi my name is ** ********,In 2023, I was informed by my mortgage company CMG Mortgage that my 2022 taxes of $5,953.69 were not escrowed in my monthly mortgage payment. As a result, I was requested to make a one time payment to cover the 2022 tax amount which I was not able to make at that time. I was advised by my CMG Mortgage to apply for a modification that would place the amount owed to the end of my loan.I was told that the program would require me to make three monthly payments of $3,589.01 to satisfy the modification agreement. Once the modification requirement was satisfied, I found out that a lien was placed on my home and the amount of that lien was different from the taxes owed. I was reported to the credit bureaus as 30 and 60 days late during the agreed upon payment period.Once the modification plan was satisfied, the agreed amount that the mortgage payment would return to was changed and a new amount was required without notification.During this time, the agreed monthly mortgage payments that were made were not credited to my monthly payment amount but to the principal and I was reported again to the credit bureaus as late and I am now being asked to make additional monthly payments for the months the mortgage amounts were applied to the principal.This has been a nightmare without any resolution.I am also requesting this to be investigated.Please call me when this is resolved and/or if you have any questions.
Business Response
Date: 09/30/2024
Good morning BBB,
Please see the attached draft response and supporting documentation in reference to this matter.
Thank you
Initial Complaint
Date:09/07/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Unethical Business Practices by CMG Financial . We were lied to and scammed into taking a mortgage we would not have taken if we were not told we could refinance by their Agent.We tried to resolve this complaint and get our mortgage refinanced through their Corporate offices to no avail. They did not even address our issues.
Business Response
Date: 09/17/2024
Please see the attached response.
Customer Answer
Date: 09/17/2024

Complaint: 22254762

I am rejecting this response because:
We received the attached letter, attached to a third party email. It did not address any of our issues or concerns, but turned things around to suit them. We never mentioned fraud. We mentioned scammed, duked, and lied to.
We tried several times to contact Margaret Miller to no avail. Everyone I talked to didn't know who she was? and I could not get a phone number fore her.
No on has followed up with us at all, hence the reason for contacting the Better Business bureau.
After receiving this last letter attached to Gabe Garrish who I originally contacted, I left him phone messages and emails and no one has returned any of them. They chose to ignore us hoping we would go away. This is why we have reached out through the BBB. to resolve our issues.
At one point over the last six (6) weeks I was contacted by Beau Aldridge out of Austin, Texas. He told me he was an assistant to Christopher M. George the Vice-President. He asked me what I wanted for compensation and I told him.

Sincerely,
Pam and Chris Reed

This concern escalated to their "Executive Management Team" has been with them for over six (6) weeks. No follow up from them at all.

Sincerely,

Robert And Pam Reed
Business Response
Date: 10/01/2024
Please find attached our response letter to the rejection.
Sincerely,
Margaret Miller
Customer Answer
Date: 10/01/2024

Complaint: 22254762

I am rejecting this response because:
Unbelievable! This woman is 2 weeks behind them contacting us about the Mortgage. Out of the blue last week Chris reached a call from Chris Minjarez saying they could not give us the loan. Our complaint was about how we were lied to about a Mortgage, bamboozled, tricked and scammed into obtaining a Mortgage at 11% that they financially benefitted from. May I add that the Mortgage Broker employed by them Danielle Padilla was fired and under investigation for many unethical business practices and will be held accountable.
We never were told we could not obtain a conventional loan even one week after getting the hard "B" lender loan. quite to the contrary.
This Company had not reached out to us once in over ten (10) weeks to ask for any information with respect to our income, our business or address our complaints or concerns. We do not even know what information they are going on. It's cut and dry we have the texts and emails telling us we could have the loan. Daniella Padilla unfortunately a Licensed Mortgage Broker employed by CMG who is responsible for her actions.
We request our complaints addressed. Perhaps their legal department along with Christoper George can settle on the injustice done to us by their company.

Sincerely,

Robert And Pam Reed
Initial Complaint
Date:09/02/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I tried to turn off autopay on CMG Mortgage's website. It refuses, saying I need to call. But they don't pick up the phone and also do not call back when leaving a message. There is no way to turn off autopay, and when that hits my account next, I will consider it fraudulent.
Business Response
Date: 09/06/2024
Good morning BBB,

Please see the attached draft response and supporting documentation in reference to this matter.

Thank you
Initial Complaint
Date:08/15/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Upon reviewing the recent Escrow statement, I have identified a discrepancy related to my account. The issue involves the billing of taxes for an incorrect property, which is not under the financing or ownership of the bank. I have constantly contacted the bank about this error for over a year and it is is causing financial strain and requires immediate attention. I kindly request that the tax amount be recalculated for the correct property and that any incorrect charges associated with the other property be promptly removed. Please provide a corrected Escrow statement as soon as possible. I trust that swift action will be taken to resolve this matter, and I look forward to your prompt response. Thank you for your attention to this issue.
Business Response
Date: 08/28/2024
Good morning BBB,
Please see the attached draft response in reference to this matter.
Thank you
Customer Answer
Date: 08/28/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:08/09/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am attempting to get my escrow account taxes adjusted to reflect the application of my homestead exemption as this in part has raised my house payment from about $1,100 per months to almost $1,700 per month. The increase is partially due to me turning in my homestead exemption late. It has been submitted and approved. I was advised by a CMG Financial chat representative about a week ago that I would need to use the link in chat, but did not have my receipt and email available from where the change had been applied on May 7, 2024. In addition to having very poor soft skills, refusing to allow me to escalate the chat, ******* then insisted that I need a "letter". My tax office does not provide letters, they provide emails and print outs. So even though my taxes will be less than what CMG is claiming, they are refusing to apply my homestead exception to the taxes.
Business Response
Date: 08/23/2024
Good afternoon BBB,
Attached is the response to the referenced consumer complaint.
Thank you
Initial Complaint
Date:08/06/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have been attempting to modify my existing escrow account, to add my homeowners insurance and property taxes. On multiple occasions, with the last request dating 7/2/2024, l provided CMG with all of the proper requested documentation, including receipts of payments, showing the polices and taxes have been paid in full (prior to 60 days of my next premium due date- 9/2024). I also communicated with them via phone after submitting my recent request and was told that they have everything to move forward with processing my request and would provide the documents to the correct department. I recently received a letter that once again, they are not approving my request as my next premium is due in 9/2024 and I must make the premium payment first. I have provided the proper requested documentation in a timely manner, prior to 60 days of my next premium due date. I would like to request for a member of upper management to review my request and advise. I look forward to ambicly resolving this matter. Thank you.
Business Response
Date: 08/16/2024
Good morning BBB,
Please see the attached draft response and supporting documentation in reference to this matter.
Thank you
Customer Answer
Date: 08/17/2024

Complaint: 22104042

I am rejecting this response because:
In response to CMG's reply, in June 2023 (date of initial escrow request), I submitted the documents in which I was instructed to by a CMG representative, which included my current homeowners insurance declaration, and 2022 tax bills. I was not asked to submit the proof of payments for both. In addition, at the time of refinancing with CMG, my homeowners insurance policy and property taxes were paid and current as they were paid by my previous lender.
In July 2023, I was requested by CMG to provide proof of payments, in which I informed CMG that I did not have the receipts as I did not make the payments directly; I asked if I could provide copies of my mortgage statements with my previous lender, showing proof of payments and they said yes. I submitted those mortgage statements to CMG.
In September 2023, the renewal for my homeowners insurance was sent to CMG for payment, in which they denied. I asked on multiple occasions (practically begging in tears on the phone with a representative in the insurance department), if they can pay the premium to avoid cancellation of my coverage while we work out the escrow issue and they refused. The representative told me if I could make a few payments and mail in the receipts as proof of payment, they would establish the escrow as requested. Unfortunately, I was unable to pay the full premium (as requested by insurance carrier) and had to obtain new coverage. My new coverage now has 2 different insurance carriers/premiums.
In November 2023, I submitted receipts to CMG showing proof of payments for my new homeowners insurance coverage. One policy was paid in full (as of September 2023), and two payments (out of four payment plan installment) was paid for the other policy (as of September 2023 and November 2023); the third payment was due in February 2024.
In December 2023, I submitted receipts to CMG showing proof of payments for my property taxes, paid in full.
Although the November 2023 payment on the second homeowners insurance carrier was made 60 days prior to the next scheduled installment (in February 2024), and my property taxes were paid in full as of December 2023, I was once again denied modification to my escrow.
A few days ago, after my compliant, I received a letter from CMG requiring a deposit to establish escrow. I am glad to receive a much overdue response in favor of addressing this issue. However, the deposit in which they are requesting (which appears to be the annual premiums for my insurance and taxes), is a large amount and would cause an undue financial hardship for me to pay in such a lump sum.
Is it possible, to make other arrangements for payment or elect to have one homeowners insurance policy and property taxes added to escrow?
I look forward to hearing back from you.
Sincerely,

*********************************
Business Response
Date: 08/30/2024
Good afternoon BBB,
Attached is in response to the referenced rejection.
Thank you
Customer Answer
Date: 09/03/2024
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Thank you CMG for working with me on the initial deposit and for approving my request!

Sincerely,

*********************************
Initial Complaint
Date:08/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Cmg mortgage engaged in deceptive and manipulative practices in order to raise our mortgage amount despite acknowledging floridas homestead tax exemption. When made aware of the issue, they engaged in incompetent handling of the resolution, failed to communicate effectively with the local tax office, failed to take and communicate appropriate notes within the company leading to multiple month of overpayment and subsequently being labeled as short paying. They have refused to make this situation right and make us whole.
Business Response
Date: 08/16/2024
Good morning BBB,
Please see the attached draft response in reference to this matter.
Thank you

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CMG Financial is NOT a BBB Accredited Business.