Complaints

This profile includes complaints for CMG Financial's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CMG Financial

  3160 Crow Canyon Road San Ramon, CA 94583

• 

  CMG Financial

  883 Island Drive, Unit F Alameda, CA 94502

• 

  CMG Financial

  1200 Concord Avenue, Suite 180 Concord, CA 94520

• 

  CMG Financial

  780 Trancas Street Napa, CA 94558

• 

  CMC Mortgage, Inc.

  189A State St Bangor, ME 04401

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/05/2024

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a mortgage with CMG on a property, **************************************. We sold the property and closed on 3/19/2024. We used Reliable Title for the closing. They disbursed a check to pay off our mortgage in its entirety in a prompt manner. CMG still has my online account showing that I not only haven't paid off my mortgage, but now have a late payment of April 1, 2024. I called and the human I finally spoke with checked to see what was going on and said that no payoff check had arrived. I then followed up with Reliable Title and they have proof the check was received by CMG. CMG hasn't presented the payoff check to be cashed! I know this because Reliable Title knows CMG hasn't deposited the check as the funds haven't left the account. I am a tax accountant and it is beyond belief that any company would be so incompetent or cavalier with any funds, but especially a check for over $160,000! I have never been late on a payment and my credit is impeccable. Their failure at their fiduciary responsibility is astounding and extremely disconcerting.

  Business Response

  Date: 04/22/2024

  Good afternoon BBB,

  Please see the attached draft response and supporting documentation in reference to this matter.
  

   

  Thank you

  Customer Answer

  Date: 04/22/2024

   
  Complaint: 21534544
  
  I am rejecting this response because:  I am attaching proof that CMG Mortgage received the payoff funds on 3/21/2024 and an employee named ****************** signed for the check.  CMG did not properly credit my account with the payoff funds until after I called CMG and my title company called CMG on 4/4/2024 to complain and to find out what was going on.  The response I received to my BBB complaint was just further evidence of CMG Mortgage once again lacking integrity.  

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 04/30/2024

  Good morning BBB,

  Please see the attached draft response and supporting documentation in reference to this matter.
  

  Thank you
  

  Customer Answer

  Date: 04/30/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:03/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made a payment to CMG Mortgage **** on February 19, 2024 for my first payment which was due March 1. Check was cashed by CMG Mortgage on February 26. Tried multiple times to set up autopay however the website said it could not find my information. Called the customer service line *************) multiple times to ask why website does not recognize my information and to verify that my payment was received and can never reach a live person. Left multiple messages and no one ever returns the calls. Emailed ************************** and finally received a message that my payment was received however, I then received a call on March 21 stating I am late on my March 1 payment and threatened to turn this information over to the credit bureau. At this point I am furious as I have NEVER BEEN LATE ON A PAYMENT in the 50+ years I have been paying bills. They then stated the loan servicing company I should be sending payments to had changed but I have never received information on the new loan servicing company. They proceeded to tell me they just sent the information via US Post on March 19 so not sure how they expect payments to be made to a company that I had not yet been informed to send payments to. Spent 3 hours on the phone calling various other numbers within CMG, still with no resolution. This company has the worst customer service.

  Business Response

  Date: 04/09/2024

  Good morning BBB,

   

  lease see the attached draft response and supporting documentation in reference to this matter.

   

  Thank you

  Customer Answer

  Date: 04/09/2024

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:03/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CMG Financial,This Mortgage Company was my old Mortgage Company as of February 9, 2024. On this day they were paid in full and then some extra even $420.00 Over payment. They also have my Escrow overage that is due back to me in the amount of $2,790.00 and CMG Financial, **** Still has not sent or mailed my refund to us yet or as of 3/12/2024. It has now been over a months time since we paid off our loan with this Company in full, and No Refund as of yet. Why Not Have We Received Anything from them? I believe their time is up and they have now had 22 Business days to get this Refund sent out to us. I know for a fact Mortgage Companies are Not very busy these days.I know they can do better and they should be taking care of the customers that were good to them.

  Business Response

  Date: 03/19/2024

  Good afternoon BBB,

  Please see the attached draft response and supporting documentation in reference to this matter.
  

  Thank you
  

• Initial Complaint

  Date:03/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2023 we attempted to pay ahead on our mortgage, the payment was applied to principal instead of the next months bill as requested. We incurred a late fee that we were not notified of. In September I was notified via credit bureau that we were 60 days delinquent on our mortgage payment which we were certain was not accurate. We had proof of payment via our bank account. We contacted the company and was informed it was due to unpaid late fees. We paid the late fees September 13th 2023. My mortagage has now been filed to all 3 credit bureaus as delinquent every month since July *************************************************************************************** my vehicle on time and my ability to move forward with purchasing a new home amongst many other challenges. We have contacted this company repeatedly and filed an appeal which we have written proof of it being approved along with written statements saying they would have this rectified and that we did not owe our mortgage payment in March to alleviate financial burden to us. W have been reassured since November that we had completed all necessary items to remove this from the credit Bureau. We filed disputes with all 3 Bureaus ourselves after they did not file any paperwork as they stated they would and they are all pending answers back from the mortgage company now but no one has responded. And as of 3/10/24 my credit was just hit again with a delinquency notice on this mortgage payment that was not paid late. I want financial compensation for this and I want this company investigated for fraud.

  Business Response

  Date: 03/21/2024

  Good afternoon BBB,

   

  Please see the attached draft response and supporting documentation in reference to this matter.

   

  Thank you

• Initial Complaint

  Date:03/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My mortgage payment that was paid for the month of March 2024 was $4152. My mortgage payment as contracted when the loan funded should be $3570. I have been paying as a ranged and yesterday there was an increase of almost $600 and I contacted CMG Mortgage to understand what was going on and how the increased came about. the account technician that picked up the phone stated that my payment was going to remain $4159 and I just needed to pay it because my taxes and homeowners insurance went up. I knew for a fact that my taxes went down as there is no more mellow in my neighborhood. I asked her to look into it further. She had such a poor attitude. I asked her to reduce her attitude and to address the way that she was talking to me and be respectful she placed me on about an 11 minute hold and came back to the line Stating that my payment should not be $4159. I asked her for a manager so that I could have my account reviewed the manager that came on the phone. Her name was ******. She said that her employee ID and initials were BMZ before she could look into my account as I was trying to get her title and her name spell correctly , she hung up the phone I tried contacting CMG Mortgage all day yesterday I even left my phone number for them to return my call. I was unsuccessful in contacting them. Additionally, I left an email and asked for them to call me stating that I have this problem I have yet to receive a response. This has happened to me three times since having a mortgage with CMG my payment has fluctuated Without explanation, I am looking for a resolution and to have my payment restored to the contracted amount was or less.

  Business Response

  Date: 03/15/2024

  Good afternoon BBB,

  Please see the attached draft response and supporting documentation in reference to this matter.

  Thank you

• Initial Complaint

  Date:03/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for loss mitigation on my mortgage last summer. I was approved for a loan modification and reduced mortgage payment of 1668 as a result. My first payment was due Feb 1st.I called/spoke with a loss mitigation agent the last week in January to schedule my payment for Feb 1st, and the agent advised the amount due was *******. I scheduled the payment for Feb 1st and it cleared my checking account on the 5th. However for the next couple weeks, I kept receiving messages saying I never made my payment. I finally spoke with a young lady in loss mitigation the week of Feb 16th who confirmed receipt of the payment, the account being current, and no further action being required on my part.I continued receiving communications saying I had not made my February payment, so I contacted CMG again the week of the 26th, and they advised my account was now delinquent because they ran an annual escrow analysis on 2/20/24 which showed a shortage of *******. They automatically took that amount and spread it over 12 months, including Feb 2024 as one of the 12 months, therefore increasing the payment amount due. I never received a letter in the mail to this effect, so I had no idea. They stated that as a result, they held my February payment of ******* in a separate account and that they would not apply the payment until they received the difference of ******, which totals the new payment amount of 1827.20.I expressed that this increased payment places me back in the same situation that led me to apply for loss mitigation and that I could not afford this. She said if I opted to pay the escrow shortage in full, it would restore the previous mortgage payment amount of 1668. I reluctantly agreed to pay the full escrow shortage using my tax return. The young lady applied notes to this affect, and CMG STILL misapplied the funds and kept the increased mortgage. I need them to fix their mistake and restore my reduced mortgage payment immediately. This is THEIR error, not mine.

  Business Response

  Date: 03/15/2024

  Good afternoon BBB,

  Please see the attached draft response and supporting documentation in reference to this matter.
  

  T**** you

• Initial Complaint

  Date:02/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've been trying to make a payment for the past three days and not been able to. Two Payments were taken out of my account In the same month of January which I did not approve!!!!!!!!!and now I cant make any future payments online. I had called to fix this issue and now I've been told by a representative that I have to make a certified check?!?! The exact same thing happened in march of 2023. I would like to clear my balance for this month by using the online portal.

  Business Response

  Date: 02/22/2024

  Good afternoon BBB,

  Please see the attached draft response in reference to this matter.

  Thank you

   
  

• Initial Complaint

  Date:02/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called in to pay our mortgage in January 2024 with the new amount that they gave us for the market analysis because we have been overpaying on our mortgage since I became 100% VA Disabled. Our motorage was $2401.44 and went to $1789.50 after the analysis. The mortgage company said that to pay the new amount, I would have to call in and do short payment since the system automatically does the $2401.44 online until March 01, 2024. Since February 7th, 2024, I have been trying to call litigations to solve the issue of why our mortgage didnt go through and why we cant pay the amount. They told me they would call me in 15 minutes to an hour but they called my husband a day later after I told them he was not the primary on the account and would be unable to answer phone calls due to his work and time of day. Now our credit score has dropped *********************************************** resolutions with the company. I wish to get a resolution on customer service responsiveness in order to pay what is properly owed and a dispute to the creditor for the credit score drop.

  Business Response

  Date: 02/22/2024

  Good morning BBB,

  Please see the attached draft response in reference to this matter.

   

  Thank you

• Initial Complaint

  Date:02/06/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was in the assumption process to assume a loan through CMG for 8 months. I closed on the home on 1/25/2024 and am still not able to access the account. The process of getting to the point of closing was easily the worst financial experience of my life. Unfortunately, it continues. I just want to access the account for the loan I closed on almost two weeks ago.

  Business Response

  Date: 02/15/2024

  Good afternoon BBB,

  Please see the attached draft response in reference to this matter.

   

  Thank you

• Initial Complaint

  Date:01/23/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a time period of 30 days. The company allows you to submit a claim to remove PMI (which takes **** days), in order to qualify, you also need an appraisal (**** days), and to get an appraisal you need proof of substantial improvement.That leaves you 2 days to submit the improvement and they have another **** days to review which exceeds the amount of time (30 days) so they make you start all over again.

  Business Response

  Date: 01/24/2024

  Good Morning BBB,

  We were unable to locate a loan associated with the borrower information provided.  If you disagree, please be sure to provide back-up (ie. borrower statement, or correspondence from CMG FInancial) and/or loan #.

  Thank You

   

  Customer Answer

  Date: 01/24/2024

   
  Complaint: 21188986
  
  I am rejecting this response because: I will not provide my loan number on a public website.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 02/05/2024

  Good Afternoon BBB,

  Please know that we are unable to respond because we are unable to locate a valid loan with the information provided.

   

  Thanks

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21188986
  
  I am rejecting this response:

  How would you like me to provide a valid loan number in a discrete way?
  
  Sincerely,
  
  ***********************