Complaints

This profile includes complaints for CMG Financial's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  CMG Financial

  3160 Crow Canyon Road San Ramon, CA 94583

• 

  CMG Financial

  883 Island Drive, Unit F Alameda, CA 94502

• 

  CMG Financial

  1200 Concord Avenue, Suite 180 Concord, CA 94520

• 

  CMG Financial

  780 Trancas Street Napa, CA 94558

• 

  CMC Mortgage, Inc.

  155 Center St Bldg F Ste 201 Auburn, ME 04210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/17/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  NextMortgage/CMG Financial was advertising a construction loan program for 1 to 2 unit properties for 5% down. I wanted to build a duplex and live in one side. After months of working with the ******, ***** team and gathering all of the information that was needed from my contractor, subcontractors and myself, I was suddenly told that I now needed to come up with 5% in cash reserves on top of my 5% down. It was the very first time hearing of it, and it was described as an "oops" but I managed to scramble last minute and find away to come up with that money. A couple of weeks ago, I had reached back out to my loan officer and asked if I could finally see the final closing estimate. She texted me saying that she was working on it and would get back to me shortly, and in the meantime I could go ahead and go under contract on my land. At 4:30 the same day, she calls me and tells me that there's an overlay that changed (she couldn't tell me when or why) that now requires 15% down on a 2 unit construction loan. That was the first time I was told this info after wasting months of my time only to find out that now I am unable to move forward with my construction because I don't have 15% to put down. She tells me that it was an oversight, and that it was something that at least 4 people missed in the months of working on this. She offered other "solutions" that are not viable options for me. Only after me asking for it to be escalated did her manager do so. The manager claims that she escalated it to the ** of the company, ***********************. I emailed *********************** myself and have received no response. Her manager also agreed that the information on the site is misleading. It is blatant false advertising and months of my time was wasted because I was mislead. The unprofessionalism, lack of attention, misinformation, and utter neglect that has gone on during this process is unacceptable. They have since removed their false advertisement from their site, but I have screenshots.

  Customer Answer

  Date: 07/19/2023

  I would like to withdraw my complaint #********. 

  Customer Answer

  Date: 07/19/2023

  I would like to withdraw my complaint #********. 

• Initial Complaint

  Date:07/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  CMG financial recieved my monthly mortgage payments and didnt know where the funds were going. I am active duty currently stationed overseas so for a year straight I would wake up in the middle of the night trying to figure out why I was showing past due with no resolution ever coming from it. I even had my bank statement mailed to me and it shows payments were made. When informing them of this I am left on hold for hours at a time. I fear my house will be foreclosed due to an issued thats not even in my control. They basically are scamming people!

  Business Response

  Date: 07/17/2023

  BBB,

  
  CMG Compliance will respond directly to the borrower with a separate cover along with supporting documentation regarding this matter. CMG takes customer communication very seriously and we are diligently to make sure our customers are informed about their accounts. CMG regrets the borrower did not receive the level of service to resolve this matter when they initially contacted CMG.

  
  Thank you,

  Customer Answer

  Date: 07/17/2023

   
  Complaint: 20276993
  
  I am rejecting this response because: The statement of all the payments were applied to your account is false. In my records, CMG stated that there were checks being sent to me via email and i have not received these checks, They did not include any of this in the response to the Better Business Bureau. They didn't address any of the issues I have been having, I know when my forbearance started and ended. the issue was when my account went into forbearance they shut down my online access to make payments, open account statements, and the online portal was not updating information as it was occurring. They also never emailed me with this information as well. I had to make payments through bill pay because of this.

  What answer i am really concerned about receiving from CMG is where is said checks that were sent to me?

  I also paid the account in full, the money was withdrawn on July 14, 2023 but i still have not received any updated statements about this payment being made. It is still showing that i am past due.

  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 2022. CMG Mortgage failed to pay our ******************** due May 14th, 2022. The payment was instructed to be mailed out to CMG Mortgage , *** ***************************************************** A *****. *********** of TN sent them notices in April 2022, the Declaration page and invoice. My coverage lapse. They sent an updated mortgage clause after the fact, which should have been updated before my homeowners insurance payment was due.CMG Mortgage now has raised our mortgage because they made a *********************** charge November 2022 of ****** while we had current active insurance with ***********. Illegal charge/ double charge. Forced placed insurance should have not been placed on our account.They failed to pay homeowners insurance not once but twice. CMG Mortgage does not comply with paying fees on time.No phone calls and zero notifications for unexplained charges or failure to pay homeowners insurance on time .We requested for the refund of the forced placed insurance to our account. Update the website with actual balance of $1485.16.We have called everyday for two weeks and CMG Mortgage has failed to correct the situation. Due to CMG neglect to pay homeowners insurance, we were not able to get our house fixed with a claim 2022 with ***********.Multiple problems. Apparently, from the documents uploaded, multiple clients have had the same problems.

  Business Response

  Date: 06/26/2023

  Good afternoon,  CMG Compliance will respond directly to the borrower with a separate cover along with supporting documentation regarding this matter. 

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In April of 2021 I bought a home with cmg financial in *********** *********** through the first time home buyers association after all inspections and appraisals the home was considered up to date and move in ready we escrowed with taxes and insurance into our monthly note. Contract price ******* monthly note at *******. In august my family got Covid we are a family of 6 so we were in quarantine for almost 2 months. I called cmg to see what options I had considering I just purchased the home and did not want to fall behind. The company recommended a forbearance plan for 3 months with options at the end. I agreed. At the end of our quarantine I called my job to return to work and I was told I was laid off so at this point I called the mortgage company again to inform them of the change they told me they could extend the forbearance into 6 months. A total of 4 months in the forbearance I landed a new job in ************ I called to resume my payments and make my payment and they refused to accept it they wanted everything I was behind on up front. I called and called for months and spoke to different people everytime trying to get this resolved I was told the same thing everytime that everything needed to be paid up front that was behind even after asking for the options I was told I had in the beginning of Al this. Finally after a year of fighting and trying to get this resolved they offered me a packet to fill out and return with all required documents as I did. I called to Check the status multiple times and finally was told all the documents were expired dated past 30 days. I had to resend them so I got Al the same exact paperwork with new dates and sent them again just to be told the same thing again they expired. I did this one more time and was told again expired. I then received a letter of pre foreclosure not knowing what was fixing to happen couldnt get no one on the phone that knew what was going on or to help. I moved my family up to ************ with me not wanting them to be kicked out of the home while I was away working. A friend listed the house for sale and we lost 4.Contract buyers due to the company adding new fees to each buyer the day before set to close. They have now changed the locks on the property and tagged it as abandon. They also have raised the monthly mortage 400 extra for their insurance and now have set the house to be owed on over *********** way over appraisal. We have tried and tried to find Solution with them to just get our home back on the original terms and the roof fixed by them since they passed it off so insurance can be restored . They will no longer even return our calls or emails. This is our home I bought for my family and this company has pushed me into for closure and wil not resolve with me but instead give me the run around for 2 years.I have all paperwork from this entire process a binder full of l their letters and everything saying they are hear to help but get nothing except a mortage shooting sky high with time and a foreclosure to ruin my credit

  Business Response

  Date: 06/15/2023

  CMG Compliance will respond directly to the borrower with a separate cover along with supporting documentation regarding this matter. CMG takes customer communication very seriously and we are diligently to make sure our customers are informed about their accounts.
  Thank you

• Initial Complaint

  Date:05/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to reach any type of customer service representative by phone or online. Only automated voice online, have an issue that cannot be resolved by prompts. Attempted using virtual assistant which answers ** training and does not understand question. The paid my insurance company a month in advance, however, I switched insurance companies prior to the payment being sent, the insurance company returned the funds, but CMG gives no clear guidance on how to handle the check or transfer the funds back to them. I am now at risk for them to unfairly increase my monthly mortgage payment because they did not handle my account properly.

  Business Response

  Date: 05/25/2023

  BBB,
  CMG Compliance will respond directly to the borrower with a separate cover along with supporting documentation regarding this matter. CMG takes customer communication very seriously and we are diligently to make sure our customers are informed about their accounts. CMG regrets the borrower did not receive the level of service to resolve this matter when they initially contacted CMG.
  Thank you

• Initial Complaint

  Date:05/14/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When purchasing the property at closing, there were thousands of dollars of misplaced funds that was said to be lost by the title company causing an shortage in escrow ******. Upon my OWN INVESTIGATION, I was in a shortage from the first payment on my mortgage. That is when I, alone, found the missing money. I also investigated further to find that I paid this money at closing and CMG is in posession of the money. The money is to include the following: Brazoria County Tax 2022, Fort Bend County tax 2022, Fortbend-Brazoria county mud tax 2022 and the escrow minimum balance paid at closing. While the bank takes responsibility for some things, they refuse to take responsibility for all. I have given them ample amount of time to resolve the issues since the initial complaint in October 2022. I am currently paying the financial consequences of the bank's actions for 7 months now. They are depleting my savings. There has not been a suffice response. I am needing help with restoring all money owed back to my escrow, and any over payments and late fees made to the county tax offices on my behalf from my escrow. And also to look into possible missing funds of $1249 that is to be the escrow minimum paid at closing. Please send proof of all money returned. Please re-do analysis so that I am properly charged. $700 more a month is not reasonable to pay when this is a gross negligence from a mortgage company.

  Business Response

  Date: 05/25/2023

  BBB,
  CMG Compliance will respond directly to the borrower with a separate cover along with supporting documentation regarding this matter. CMG takes customer communication very seriously and we are diligently to make sure our customers are informed about their accounts. CMG regrets the borrower did not receive the level of service to resolve this matter when they initially contacted CMG.
  Thank you

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I make payments on my mortgage 2 times per month (every 2 weeks). When I have worked with other lenders, the money is immediately auto drafted from my bank account and deposited with the institution towards my loan to : 1) pay down principal more quickly and 2) reduce overall interest changes on the loan. Without this, why would I be making payments twice per month. The company refuses to address the issue. The question is where is the bank securing the escrow account for these funds and why is the bank making money/interest on the money I pay to them early? They are not applying the funds when received but holding them for 2 weeks (and drawing interest) in a separate escrow/account. Where is this interest going and how can they conduct business in this manner? This is a penalty for paying a mortgage early and is specifically addressed in the details of the loan not to penalized for early payment.

  Business Response

  Date: 04/27/2023

  CMG Compliance will respond directly to the borrower with a separate cover along with supporting documentation regarding this matter. CMG takes customer communication very seriously and we are diligently to make sure our customers are informed about their accounts.

  Thank you 

• Initial Complaint

  Date:04/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Made mortgage payment in Aug 2022. I was double charged that month, I called the mortgage company and asked to reverser the payment. the mortgage company sent a check for 1211.20$ in Sep 2022. I cashed the check with my bank, a week later a stop payment was issued on the check by the sender. I have bank records showing all claims above, so does my mortgage company. No resolution has come, nor do I feel like one is coming. They have reported to the credit bureau that I have missed payments that I am current on. They were supposed to credit the month of November for the mishap.

  Business Response

  Date: 04/24/2023

  BBB,
  CMG Compliance will respond directly to the borrower with a separate cover along with supporting documentation regarding this matter. CMG takes customer communication very seriously and we are diligently to make sure our customers are informed about their accounts. CMG regrets the borrower did not receive the level of service to resolve this matter when they initially contacted CMG.
  Thank you

• Initial Complaint

  Date:04/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All dollar amounts are approximate. New build on home. Mtg deducting ****** per month in escrow for taxes which equals to ******* per year. They state I only need **** to remain in account. Will not after 19 months adjust my mortgage payment to reflect as such. I have phoned several times but to no avail. they say they are adjusting the mortgage payment but each month it goes higher. I have called corporate office and they say it will be impossible to talk to a manager or supervisor over customer service department. They lied and said my ***** property tax office had a ***** that told them my taxes were **** per year when actually they are only **** per year (which they PAID!). I feel they are earning interest off my money they are doubling up on only to return it at the end of the year each March. Just last Friday 3/31 **** stated that he will have the monthly payment fixed. It is not correct (payment actually went up again) and they show they are still holding ****** each payment for escrow. I have over **** in the account now which will cover the taxes and insurance for 2023. So they are going to collect over **** dollars this year only to send it back to me in ****. I am just not sure why this company wants to just not fix the problem. I just want my payment to reflect the **** property taxes, 707 insurance payment and montly ***** for PMI interest on my loan. Which should lower my payment by approximately ****** per month.

  Business Response

  Date: 04/10/2023

  BBB,
  CMG Compliance will respond directly to the borrower with a separate cover along with supporting documentation regarding this matter. CMG takes customer communication very seriously and we are diligently to make sure our customers are informed about their accounts. CMG regrets the borrower did not receive the level of service to resolve this matter when they initially contacted CMG.
  Thank you

  Customer Answer

  Date: 04/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/07/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been with CMG since summer of 2020. In October 2021 I was awarded a rating of 100% disabled permanent and total from the Army that I had recently retired from after 23 years of service in summer of 2021. I filed with Bexar County in November 2021 and they immediately sent notification to the Bexar County Tax Assessor about the exemption from paying property taxes. I did receive a refund from my mortgage company for Oct -Dec 21 for the property tax I did pay during that time. As of today 7 March 2023 I have yet to receive my property tax payments from the mortgage company who still insist on charging a disabled vet even though I sent in all the required documents in Oct or November of 2022 to their offices. Continued e-mails to the corporation have failed to be answered. When I call I just receive the run around and a timeline that usually passes with nothing done. I am requesting to receive my 2022 taxes back that should have never been charged to me given my disabled status from the military.

  Business Response

  Date: 03/15/2023

  CMG will respond directly to the borrower with a separate cover along with supporting documentation regarding this matter. CMG takes customer communication very seriously and we are diligently to make sure our customers are informed about any missed payments or any changes to their accounts. CMG regrets the borrower did not receive the level of service to resolve this matter when they initially contacted CMG.
  Thank you
  *********************