Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On about March 2, 2023 some one fraudulently opened a card.com account using my name and SSN but a different email and zip code. After a frustrating amount of time, I found there's no way to get hold of this company to close the account. I've tried email and their phone line but without the credentials they expect (which are fraudulent) there is no way to speak to some one. Please help me reach this company to get the fraudulent account closed.

  

  Business Response

  Date: 03/08/2023

  On March 2, 2023, we received a request to open the Account.  We verified the ** information that we were provided using a third-party service.  The account was opened with the identification information provided. We spoke to ************** on March 7, 2023, based on the complaint and positive confirmation that ************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. An email confirmation was sent to **************. Should you or ************** require any additional information please contact us at ************.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 27th I received a text indicating I had an account opened with card.com in my name. I have never used card.com or heard of the platform and certainly have never opened an account. I have called numerous times and emailed numerous times personally, and my representatives at LifeLock have also tried to contact the business to determine whether there was an account opened in my name and if so to close such account. It has been almost two full days and I have yet to receive any response from the company despite it being on notice that a fraudulent account may be open on their platform. I am just looking to contact the company and close the account. Because of the lack of response I have filed a complaint with the *****

  

  Business Response

  Date: 03/08/2023

  On February 27, 2023, we received a request to open the Account.  We verified the ** information that we were provided using a third-party service.  The account was opened with the identification information provided. We spoke to Ms. ****** on March 7, 2023, based on the complaint and positive confirmation that ****************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. Should you or ****************** require any additional information please contact us at ************.

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *** said they deposited my tax refund on February 23 its now March 1 and nothing where is my money . I cant get a hold of someone to help or give me an explanation all I get is an automated call its ******* me off I need my money I have a family to support I need answers by far the worst

  

  Business Response

  Date: 03/07/2023

  We spoke to ****************** on March 7, 2023, and advised that the deposit in question had not been received. We advised ****************** to contact the originator to confirm the routing and account number the deposit was sent to and have the deposit traced. Should you ****************** require any additional information feel free to contact us at **************. 

• Initial Complaint

  Date:02/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Haven't been able to access my money since i opened the account, they restricted my account without any forewarning, they aren't open on the weekends so I want without being able to access funds, no communication on their end unanswered emails and the automated system kept telling me that my info didn't match what they had one file. Account was unrestricted for a day and they restricted it once again, still haven't recieved a response from the dozen emails I've sent, they keep declining my ACH transactions. I just want my money so I can close the account and take my business elsewhere. Care.com is a joke

  

  Business Response

  Date: 03/07/2023

  ******************** account was restricted on February 19, 2023,pending transaction verification. We spoke to ****************** on February 20, 2023,she confirmed the transactions in question and the account was reinstated. An email was received the same day and a response was sent to ****************** advising her that her concern had been addressed. We received a second email on February 22, 2023, where ****************** reported unauthorized transactions. We sent a response advising that the card had been replaced to prevent additional unauthorized activity and that her dispute notification had been referred to the ******************* Our records indicated that ****************** received and activated her replacement card on February 25, 2023, and was able to access her funds that same day. Should you or ****************** require any additional information please contact us at *************.

• Initial Complaint

  Date:02/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 28,2022 my checking account was closed for no reason. I had a balance of $500.00 and my check wasn't approved until January 27,2023 and was told it was mailed out the same day I am still waiting on my check and get no answer when I call customer service

  

  Business Response

  Date: 02/24/2023

  The account was closed on December 22, 2022, based on our rights to close as outlined in the Cardholder Agreement. Due to an agent error a check request was not processed on January 9, 2023, or on January 27, 2023, as ****************** was advised. We identified our error on February 16, 2023, and submitted the check request. We have confirmed that a check was mailed, the delivery timeframe for the check can be up to 21 business days. We apologize for the frustration and inconvenience this matter may have caused. Should you or ***************** require any additional information feel free to contact us at ************.

• Initial Complaint

  Date:02/13/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My debit card expired and I requested a new one. The card arrived and I have not been able to activate my card due to a system glitch. It has been 7 days. I have been calling, leaving messages for supervisors, and getting no where. I am not able to access my funds to take care of my bills or daily necessities for my children. This issue has placed a huge burden on my family during the most difficult times right now! All I want is to be able to access my money from the institution.

  

  Business Response

  Date: 02/16/2023

  We had a processing issue that impacted the ability for some customers to active their cards. The issue was resolved, and **************** was able to activate her card on February 14, 2023, and access her funds the same day. We apologize for the inconvenience this may have caused. Should you **************** require any additional information feel free to contact us at *************. 

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There are withholding money from me took ****** out my checking account and blamed it on us bank stating it was a arm error. This is all untrue and I talk to a branch manager as well as corporate. Card. *** it making unauthorized charges in my account. They Said I never withdrew ****** out the atm on Jan 19th and I have a receipt otherwise. Jan 19th transaction was posted in the month of February so they said and that doesn't make since.This was the orginal email i sent twice to card.com.(Good morning, my name is ***************************** and iam a police officer for the ***************. Currently iam a member/card holder for card. *** services. The reason for my email is in regards to a ****** charge debited from my account worded as manual refund transaction for bc consumer. When I caller card .*** a phone representative stated it was due to a systematic error from a atm. Phone representative stated us bank notated the account and stated it was a error with a withdraw submission for the amount of ****** and had card.com withdraw ****** out my account. Card.com stated it wasn't disputedable, they wouldn't do anything for me and for me to talk to the bank. I phones us bank first of the incident and then went to a us bank branch. I was in there for 45 minutes with a branch manager. After reviewing my receipts, bank statements and history of the atm us bank made no real error. They stated csrd.com shouldn't of removed funds because even with the error the system still shows it was corrected therefore money shouldn't of been taking out my account. Us bank said the charge is disputedable and that card.com shouldn't of stated that. Us bank said everything was good in there end and that card.com shouldn't of took ****** out my account. Respectfully I'm submitting proof and Respectfully asking for the charge to be reverse on my account.)***************************** ************************************************************************** ************ Last digits of card number are ****. Last digits of social are ****.

  

  Business Response

  Date: 02/15/2023

  We received notification that Money Pass conducted an audit and sent Card.com and adjustment for ******************** account for $200.00 transaction not systemically posted on January 18, 2023. If ****************** disagrees, he will need to contact Money Pass directly. Should you ****************** require any additional information feel free to contact us at **************.  

• Initial Complaint

  Date:02/03/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Somebody has set up a fraudulent account using (presumably) my social security number with this company. There is no way to contact a live agent at card.com unless you are able to enter a social security number and zip code that match. Since my account was set up fraudulently, when I enter my proper social security number and zip code, the computerized operator just continuously tells me that they dont match. First, how can a company make it a prerequisite that you enter your social security number to speak to someone? Most banks allow you to enter an account number and then an agent may ask your for the last 4 digits of your social to verify your identity. Second, how is it that there is no way to contact customer service unless you have this information? It seems negligent and short sighted (not to mention a dream-come-true for scammers) I have tried two customer service phone numbers ************** and ************** and both do not allow me to speak to anyone because I cant match my social to the fraudulent zip code provided when someone set up this account. I need contact from card.com immediately to remedy this situation, and they should consider a customer service number that doesnt require someones personal information.

  

  Business Response

  Date: 02/10/2023

  On January 24, 2023, we received a request to open the Account.  We verified the ** information that we were provided using a third-party service.  The account was opened with the identification information provided. Based on the complaint and positive confirmation that **************** did not apply for the ***************** Account,we have permanently closed the Account due to identity theft. There have been no deposits or card transactions to the Account. We sent a closure confirmation email to ****************. Should you or **************** require any additional information please contact us at ************.

• Initial Complaint

  Date:02/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a claim with Yummy Hair Extensions on 1/9/23 due to them sending me an item that was falsely advertised online.The lace frontal hair piece (toupee) they advertised online was very thick, shiny, black and luxurious. When I received the frontal it was brown, extremely thin and dull. It looked extremely cheap and nothing that would be worth $320.00 Due to being scammed by Yummy Hair Extensions I decided to file a claim with Card. Com. After I filed the claim, ********* called me back and stated she would contact her manager to see if they would give me a full refund.Her manager gave her permission to give me a full refund. However, when I spoke to ********* again she stated that a chargeback was filed and my bank took the funds back from them and charged them a $15.00 fee. I have attached evidence of this with this letter She advised me to drop the claim with Card.com so she could issue a refund, in which I did.Several days later I spoke to ********* about receiving my refund and she indicated that my bank took too long to drop the claim and that due to their process with their company accepting the chargeback they could no longer refund my money. I have attached evidence of this with this letter.I have also attached a copy of the last email from Yummy Hair Extensions explaining to me that Card.Com is responsible for returning my money.I have contacted Card.com and spoke to many many **************** Representatives who continuously state that my claim has been closed and that Yummy Extensions needs to provide me with a refund, which is totally incorrect.The fact of the matter is that my money was taken back from Yummy Hair by Card.Com, therefore Card. Com still has my $320.00 and is solely responsible for returning my money back to **** spoke to Supervisor ****** operator # ****** today and he blatantly refused to assist me in resolving this issue and told me the exact same thing that the other **************** Representative stated.That was Yummy Extensions was responsible for giving me my money back. ****** took no time to consider what I was saying or looking into my claim. He refused to take me seriously and was extremely rude.

  

  Business Response

  Date: 02/10/2023

  ************************ filed a dispute claim on January 9, 2023, for a $320.00 transaction. The dispute was a non-Reg E claim therefore did not qualify for provisional credit. A chargeback was processed and was pending the merchants response. ********************** contacted ** on January 17, 2023, and requested to cancel her claim. The claim was cancelled however, once a chargeback has been keyed, we are unable to cancel or recall it. We have re-reviewed the claim and we have found that the merchant accepted the chargeback on February 6, 2023. We issued credit totaling to $320.00 on February 8, 2023, and mailed a letter. We spoke to ************************ the same day and advised her of the credit. Should you ************************ require any additional information feel free to contact us at **************.

• Initial Complaint

  Date:02/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have been waiting for 2 years for my refund check of $300 after card.com closed my account involuntary they have sent the check supposedly two times which i have not received at my old address so i called to have check sent to my new address was told i need to send my drivers license and a bill with new address sent in all requested information then i called to confirm the new check is being sent and they informed me that now i have to send a picture of the check and also they updated my address to an address that is not even on the documentation i sent them ! i do not understand how card.com is able to be a financial institution with the negligence they commit on a daily basis ! i will be filling a complaint with you regulator and if not fixed will be taking card.com to small claims court!

  

  Business Response

  Date: 02/10/2023

  ************** reported non-receipt of the check that was mailed on October 22, 2021. A second check was reissued on December 15, 2021. ************** contacted us on December 23, 2021,and advised that he had received a check but was unable to cash it. We contacted ************** on December 30, 2021, and advised that it appeared he had received the first check issued and would need to wait for the reissued check.************** contacted us on November 7, 2022, and indicated that he had not received the reissued check and requested another check to be issued to a different address. Verification documentation was requested. We received and reviewed documentation on February 2, 2023, but were unable to validate the documents received. We will not be reissuing another check; ************** will need to contact Green *** to have his funds recalled. Should you or ************** require any additional information feel free to contact us at ************.