Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled my pre paid card cause it was stolen but never received a replacement card and or check. I cant reach anyone and just need my remaining balance on the first debit card I opened with card.com

  

  Business Response

  Date: 03/22/2023

  ****************** reported her card as stolen on September 22,2023, along with a change of address. ****************** was advised that address verification was required for a replacement card to be processed. Documentation was received and reviewed on November 21, 2022, and POA was still required. An email response was sent to ****************** that same day. We received an email from ****************** and contacted her on March 20, 2023, and a replacement card was processed as proof of address was no longer required. Should you or ****************** require any additional information please contact us at **************.  

• Initial Complaint

  Date:03/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hospitalized from 01/12/2023 to 03/04/2023 for surgery and someone stole my debit card and took my money off of the card I disputed these transactions even sent in proof of me being hospitalized not being able to do these transactions and they denied it stating the pin number was "rememberized!" Of course if someone use a pin number and money comes out that person would remember that number they used to get more money off. That is not something to deny a dispute medical records was sent in showing what the reason for me being hospitalized for them dates, they did not investigate the issue they only denied my dispute stating no errors were found, closed my account and kept the money that is still in my account basically it's showing this company is the ones who took my money since that's all they are doing now. I want an thorough investigation done and a refund what is the point of disputing something that you didn't do if nothing will come back off of it I did all I was to do and this company did nothing I can upload my hospital documents that were sent in on the next message or later on

  

  Business Response

  Date: 03/15/2023

  Hello,

  This complaint was filed with the wrong company.  We are ProductReportCard.com, not Card.com.

  Sincerely,
  The Product Report Card Support Team
  

  

  Business Response

  Date: 03/22/2023

  ******************* filed a dispute claim on March 6, 2023, provisional credit if eligible was due on March 20, 2023. The claim was reviewed including the documentation mentioned in ********************** complaint and was denied on March 10, 2023. Upon receipt of the complaint, we rereviewed the claim and stand behind our denial decision. Should you or ******************** require any additional information please contact us at *************.
  

  Customer Answer

  Date: 04/07/2023

  I filed with the BBB about this company that denied my claims when my debit card was stolen they closed my account and stole my money they response was that they stand on they denial and still won't give me the money that was still left on my account nor sent me the information they used in determining the denial

  

  Business Response

  Date: 04/10/2023

  This is a duplicate as complaint ID ******** was received on 3/16/23, and we submitted a response on 3/22/23.
  

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19595594
  
  I am rejecting this response because:
  They didn't even investigate the situation I've asked for the documents used in determining this denial and they have yet to send me this information I've also had money left on the card and they took that money as well not giving me nothing so yes I asked to tee open this case this will only be resolved if I get my money back
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/13/2023

  As stated previously we have rereviewed the claim and stand behind our denial decision and consider this matter closed. Should you or ******************** require any additional information please contact us at **************.

  Customer Answer

  Date: 04/14/2023

   
  Complaint: 19595594
  
  I am rejecting this response because:
  I've sent in spring information showing I was hospitalized and couldn't use my card called it in stolen and they have no documentations if me using this card yet want to deny my dispute and take my money on top of that closed my card stating I didn't follow they rules cause my card was stolen
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 04/19/2023

  As stated previously we have rereviewed the claim and stand behind our denial decision and consider this matter closed. Should you or ******************** require any additional information please contact us at **************.

  Customer Answer

  Date: 04/20/2023

   
  Complaint: 19595594
  
  I am rejecting this response because:
  Again as stated before I've sent in paperwork to prove I was in the hospital when my card was compromised / stolen and my money was gone they refused to provide me with the information they used in determining my denial as I asked for per law so I can proceed to the next step. And they still haven't Givin me my money that was still on my card making me believe they had something to do with the whole thing so I don't agree with they response I request my money back
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a debit card in the mail from Card.com that I did not request on 3/10/2023 I am not sure who opened this account but it is not me. It is impossible to get any live person on the line without entering a social security number, zip code, and date of birth. I do not think it is safe to provide this information since this has fraud written all over it. Horrible that you cannot get a live person on the line. Stop praying on people.Account Number on the card: ******************* with me Name: *********************************** I do not want to provide any further information to you guys so that you can use for more scams.I need this account closed immediately and I want a letter of verification that it was. I will be moving forward with legal if I am not provided with this.Thank you

  

  Business Response

  Date: 03/22/2023

  On February 28, 2023, we received a request to open the Account.  We verified the ** information that we were provided using a third-party service.  The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. There have been no deposits or card transactions to the Account. We sent a closure confirmation email to **************************. Should you or ************************** require any additional information please contact us at **************.

• Initial Complaint

  Date:03/16/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 2, 2023 I called Card.com to have my updated card delivered. I have emailed them over 20 times and they haven't responded. I can't talk to anyone because you can only email them. I'm disabled with 2 kids and I had $ ***** in my account and now I'm homeless. My account number is **********. Thank you for helping if you can. Sincerely, *********************************

  Customer Answer

  Date: 03/16/2023

  Hello this is ****************************** and I recently filed a complaint. I finally got my card from the company and all my money is there so I'm satisfied. I just wanted to update you and thank you for your service 

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fraudulent account has been opened with this company using my address. I know this because I received a physical debit card in the mail at my address under my name. I'm concerned that someone has used my social security number and other personal details to open an account. Either this company is not properly verifying information or they are opening accounts on their own without consumers permission in order to lure victims into using their credit card. When I try to call the customer service phone numbers, they require me to enter my full social security number before I can even speak to anyone or receive information about the account. This seems like a phishing operation as well. Needless to say, I do not feel secure providing an erroneous company with my full SSC number. I have tried calling both ************ and ************ and also sent an email to ******************* requesting that the account be closed.

  

  Business Response

  Date: 03/22/2023

  On March 3, 2023, we received a request to open the Account.  We verified the ** information that we were provided using a third-party service.  The account was opened with the identification information provided. Based on the complaint and positive confirmation that ********************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. There have been no deposits or card transactions to the Account. We sent a closure confirmation email to **********************. Should you or ********************** require any additional information please contact us at **************.

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On march 2, 2023 my card was withdrawn for an amount total ****** I disputed this transaction as soon as my knowledge of it and I also had a new card replacement ordered. I was told I would need to send over my id and social which I did upon asking. They closed my case saying my transaction was found no error due to no failed pin attempt but I even went back to store where my card was used and I am on camera never using the atm only buying gas at cash register even the police said that is weird how was it even possible when they watch me on camera not use that exact atm at all I contacted card.com once again to try at least charge back my funds they continued with there story saying there was no error found and my case was closed. Then on march 6, 2023 my card was used twice again for a balance inquiry but how is that possible if I order a new card and I still havent received it at that time to use it. So I called card.com back once again to dispute another fraudulent transaction once again I was given small talk that didnt make sense I get paid by direct deposit from my job on that card and I feel as if they are truly scamming people for their hard earn money I truly advise everyone stay away from card.com hopefully my new card will still arrive with my funds I do have left on there so I can withdraw them no hard feelings just rather stick to major banks now!!

  

  Business Response

  Date: 03/17/2023

  ************** filed a dispute claim on March 6, 2023, in the amount of $304.45. Provisional credit if eligible was due on March 20, 2023. The claim was denied on March 7, 2023, as no error found. Upon receipt of ************** complaint and additional information provided, we rereviewed the claim.  We are standing behind the denial decision and will not be issuing a credit. Should you ************** require any additional information feel free to contact us at **************. 
  

  Customer Answer

  Date: 03/19/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I just want receive my new card so I able to access my funds left on account Im still waiting it has never took this long and one Order over 3 different cards with card.com
  
  Sincerely,
  
  *******************;

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a debit card through the mail from CARD.com / Pahtward. I never opened an account or authorized that my information be used to open an account. I tried calling any of the numbers I can find via GOOGLE.com for both card.com and Pathward but there is just no way one can reach a human being to ask how this landed in my mailbox.I can be reached via cell phone at ************ I did not ask for an account / I do not want an account - CLOSE IMMEDIATELLY!!!*******

  

  Business Response

  Date: 03/14/2023

  On February 22, 2023, we received a request to open the Account.  We verified the ** information that we were provided using a third-party service.  The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. Should you or ************** require any additional information please contact us at ************.
  

  Customer Answer

  Date: 03/17/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:03/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a debit card and new account information in the mail from card.com by Pathward, but I did not sign up for this. I attempted to call their customer support phone number, but they require a social security number and zip code to verify identity. I cannot provide matching information in their records because I'm not the one who created this account. There is no other way to contact this business to resolve this fraudulently established account in my identity.

  

  Business Response

  Date: 03/09/2023

  On February 22, 2023, we received a request to open the Account.  We verified the ** information that we were provided using a third-party service.  The account was opened with the identification information provided. We spoke to ********************** on March 7, 2023, based on the complaint and positive confirmation that ********************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. Should you or ********************** require any additional information please contact us at ************.

• Initial Complaint

  Date:03/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In December 2022 my debit card was missin/stolen and I report this to card.com that not only card.com was unauthorized usage that others as well which is irrelevant to this but there was several transactions on the 19th of Dec atm that were unauthorized and they keep telling me they can not dispute those line items. I have talked to my other card holder who also had unauthorized charges and were handled according and they informed me that card.com has to make a dispute but I am still getting no where with them. They charged back all other amounts even an atm but refuse to do anything about the 19th and can give me no explanation

  

  Business Response

  Date: 03/09/2023

  We attempted to reach **************** on March 7, 2023, but were unable to reach her and left a voicemail message. We reviewed her account and confirmed that there was no record of CARD refusing to file a dispute for transactions that occurred on December 19, 2022. The customer contacted us the next day and a dispute claim was filed. Should you or **************** require any additional information please contact us at ************.

• Initial Complaint

  Date:03/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A fraudulent account has been opened with this company using my address. I only know this because I received a physical debit card in the mail at my address using someone else's name. I'm concerned that someone is using my social security number and other personal details in order to open accounts that this company is not properly verifying. More importantly, when I try to call their customer service phone numbers, they require me to enter my full 16-digit social security number before I can even speak to anyone or get information about the account. This is extremely poor practice for any company, and I don't feel secure providing them with my full number. I have tried calling both ************ and ************ and also sent an email to ******************* requesting that the account be closed.

  

  Business Response

  Date: 03/08/2023

  We contacted ********** on March 7, 2023, and reviewed the account in question. We confirmed that this is not a case of ID Theft and advised that we would take the proper action on our end to validate the account that is using her address. Should you or ********** require any additional information please contact us at ************.

  Customer Answer

  Date: 03/08/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************