Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/05/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I open this bank account about 2 or 3 days ago and I recently made a purchase and they put a big temporary hold.... After the purchase was completed they adjusted the total but I was supposed to be refunded the whole order since they never arrived and the card website is not even showing any proof of the transaction and I cannot reach anyone I just want my money I will not be using this card no more this is craziness wish I would have read through abuse

  

  Business Response

  Date: 12/05/2022

  A $205.19 transaction was pre-authorized on December 4, 2022. We received a call from *************** on December 5, 2022, and she was advised of the pre-authorization process and that the transactions could take up to nine days to expire if the merchant did not collect the funds. The transaction was released back to the account on December 5, 2022, and **************** was able to access her funds the same day. Should you or **************** require any additional information feel free to contact us at ************.
  

  Customer Answer

  Date: 12/06/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely, ***************

  
  
  *************************

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Direct deposit of 508 dollars missing i receive social security. I took some money out of my account then paid for a lyft to get to the store and back to my house. I then ordered a present online later that night i went to check my balance so that i could see if i had enough to cover whatever else i had to do i should have had about 400 something left instead i had 163. This has been going on for months and i dont understand why.

  

  Business Response

  Date: 12/11/2022

  We reviewed all accounts for ****** *****, and have no record of the mentioned $508 direct deposit on her complaint. Three of her four accounts have not had any activity since ******************************************************************************* her complaint. We attempted to contact ****** ***** but with no success. Should you or Naisca ***** require any additional information feel free to contact us at **************.

• Initial Complaint

  Date:11/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get my ssi off my account for almost a month now I have sent I everything they told me to send to show proof of a address. An yet everytime I call in its something wrong an this is getting to the point I'm about to again lose a nother place I'm at. Now there is a issue with the fact the documents I sent in is a place I work an live at. Now I'm not understanding why they are haven a issue with where my mail is going if I sent them. Proof of a address all I want is my ssi so that I don't end up back on the streets in the cold. I have lost two dogs because of this I a diabetic so this winter is not healthy for anyone to be sleeping IN let long forced to live in. All I want is the rest of my ssi of the account that they are holding from me.

  

  Business Response

  Date: 11/30/2022

  ************** reported her card stolen along with an address change on October 31, 2022.Documentation verification was required for a replacement card to be processed.Since then, there have been three additional addresses provided by **************. We are in receipt of ************** documentation however it is insufficient to validate her new address. ************** will need to submit a current proof of address dated within the last 60 days. ************** can submit her documentation to [email protected] or send by FAX to **************. Should you or ************** require any additional information feel free to contact us at **************.

• Initial Complaint

  Date:11/21/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't get my new card activated and get pin!!!

  

  Business Response

  Date: 11/30/2022

  We attempted to contact ************** on November 22, 2022, but we unable to reach her or leave a voicemail message. In review of her account, we see that she was able to successfully activate her card on November 22, 2022, and set up her PIN. ************** was able to access her funds the same day. Should you or ************** require any additional information feel free to contact us at **************.

• Initial Complaint

  Date:11/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a debit card that I did not request. The card number is *******************. I have tried to contact the company to report that is was probably issued fraudulently at the number listed on the card **************. However, you cannot speak to a representative and you are required to enter your Social Security number in the prompt.

  

  Business Response

  Date: 11/21/2022

  On November 4, 2022, we received a request to open the Account.  We verified the ** information that we were provided using a third-party service.  The account was opened with the identification information provided. We received an email from ****************** on November 16,2022, advising us of the unsolicited account. We permanently closed the Account due to identity theft on November 18, 2022. We attempted to contact ****************** but were unable to reach him and left a voicemail message. An email was sent to confirming the closure of the account. There have been no deposits or card transactions to the Account. Should you or ****************** require any additional information feel free to contact us at **************.

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18407009
  
  I am rejecting this response because:

    I have received a call from the company, but I am unable to reach them on a return call.  The company provided suggestions to contact the credit bureau to add protections to my account, but I already have a credit freeze placed on my account.  Therefore, it should be incumbent upon a credit card issuing company to contact me before issuing a debit card.  I need to know vulnerable I am or if there was a problem with their process.  Secondly, the company has not addressed the issue of making a number available for individuals to reporting fraud or other problems on the issued card.  The number listed for contact on the card of ************ requires individuals to enter intrusive personal information and will not enable the individual to reach help if needed.  In my case, since some of the information did not match, I was never able to get through the prompt and address the problem directly with the company before having to go through the BBB to receive a response.

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/28/2022

  We contacted ****************** on November 22, 2022, and addressed his concerns. We are in receipt of his feedback regarding being unable to reach an agent without having to enter personal information via our customer service line. We appreciate the feedback and will provide that information to the appropriate department. Should you or ****************** require any additional information feel free to contact us at *************.

  Customer Answer

  Date: 11/30/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:11/15/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My debit card from Card.com has been hacked for the third time in 2 years and today at 6am $318 was stolen from my account by a company named sorare.com. The complete wiped my account and when I tried to file a dispute they said their system was down and that they would call me back. I want my money back asap and I want some one to look into their security and how theyre set up because this seems to be a reoccurring thing and some drastic changes need to be made. That was my money for the rest of the week and now Im broke.

  

  Business Response

  Date: 11/23/2022

  **************** reported unauthorized transactions on November 15, 2022. **************** was educated on the pre-authorization process and that the transactions would expire after 9 days if the merchant did not collect the funds. **************** was advised that if the transaction did settle, he could then file a dispute. A dispute claim was filed on November 16, 2022, for seven transactions totaling to $305.21. During the dispute call **************** was made aware that a dispute form was to be returned within 10 business days of the claim being filed. A provisional credit if eligible is due on November 30,2022. The dispute claim is still ongoing and can take up to 90 days to be resolved.We attempted to contact **************** on November 22, 2022, but were unable to reach him. Should you or **************** require any additional information feel free to contact us at **************.

  Customer Answer

  Date: 11/23/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:11/12/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To whom this may concern,I'd like to report card.com for fraud and a scam. On 11/11/2022 around 4:00 PM EST I was alerted for unauthorized charges on my card.com checking account debit card. Rather than just block the charge they have to cancel my debit card completely and issue me a new one that takes 14 Business days. Now that is 14 Business days I don't have any access to my money to pay anything. They give me the option to have the debit card expedited to me for ***** for 5 Business days. I'd like to report this as a scam, this is the 3rd time in less than a year that my accounts security has been compromised. That means this us now the third time I have had to pay ***** to have a new debit card expedited to me. It's also funny how every time this has happened was a Friday late in the afternoon. I am tired of my account getting compromised and me having to pay another ***** to have a card expedited to me. This is not my fault the account was compromised it the shoddy and **** poor security card.com has. I think card.com should not only reimburse me for the ***** that I just paid but they should also reimburse me for the other 2 previous cards I have had to order and have expedited to me. This company has offered me 0 compensation all though this is the THIRD time this has happened in less than a year. I've given this company +$90.00 and for what the issue still keeps happening and I keep having to pay for it.

  

  Business Response

  Date: 11/21/2022

  Mr. ***** account was suspended on November 11, 2022, pending transaction verification. The account was confirmed as compromised and Mr. **** was advised that a replacement card would need to be processed. ************ requested that the replacement card be mailed via expedite delivery and that the fee be waived but was advised that the fee could not be waived. ************ agreed to the expedite delivery and the replacement card was processed. In review of the account history, we see that a replacement card was processed via expedite delivery back on April 22, 2022, but that fee was waived on April 25, 2022, due to a processing error on our agents end.There have not been any other expedite delivery fees charged to Mr. ***** account. Should you or Mr. **** require any additional information feel free to contact us at **************.
  

  Customer Answer

  Date: 11/22/2022

   
  Complaint: 18395415
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 11/23/2022

  I think that card.com is running a SCAM on it's customers. It was not fault that the security of my card was compromised and I am being punished for it. How can they tell me we cant waive the Card expedite fee when they did it the second time this happened. This is not my fault and I should not have to PAY ANYTHING to have my card expedited to me. There is and was nothing I could do to stop or prevent this from happening yet I the customer am being PUNISHED and I feel FINED to have my card expedited to me. I want the ***** credited back to my account. 

   

  IF MY ACCOUNT IS EVER COMPRIMISED AGAIN I AM SEEKING AN ATTORNEY TO FILE A LAWSUIT AGAINST CARD.COM. I WILL ALSO GO TO SOCIAL MEDIA AND REPORT THEM EVERY WHERE. IF THIS HAPPENS AGAIN I AM GOING TO CLOSE MY ACCOUNT NEVER USE CARD.COM AGAIN AND LET EVERYONE ALL MY FRIENDS, FAMILY, AND ALL FORMS OF SOCIAL MEDIA ABOUT THIS SCAM.

  

  Business Response

  Date: 11/28/2022

  The expedite delivery fee will not be refunded. ************ was offered a replacement card to be mailed via regular mail at no charge and opted for his replacement card to be mailed via expedite delivery and agreed to the fee.

  Customer Answer

  Date: 11/29/2022

   
  Complaint: 18395415
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************

  Customer Answer

  Date: 11/29/2022

  I WANT MY CREDIT AND I DO NOT AGREE TO THE BUSINESS RESPONSE AT ALL.

  

  Business Response

  Date: 11/30/2022

  As stated previously the expedite delivery fee will not be refunded. ************ was offered a replacement card to be mailed via regular mail at no charge and opted for his replacement card to be mailed via expedite delivery and agreed to the fee.

  Customer Answer

  Date: 11/30/2022

   
  Complaint: 18395415
  
  I am rejecting this response because: I am being punished for card.com **** poor security. I should not have to pay a fee I am not the one who compromised my CARD. I REFUSE to accept this!!!!! I want my credit. Or come the beginning of the year I am looking for a new Bank and Card Provider. Your going to keep fighting a long time loyal customer over a few deserved account credits.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 12/05/2022

  As stated previously the expedite delivery fee will not be refunded. ************ was offered a replacement card to be mailed via regular mail at no charge and opted for his replacement card to be mailed via expedite delivery and agreed to the fee.
  

  Customer Answer

  Date: 12/06/2022

   
  Complaint: 18395415
  
  I am rejecting this response because: As stated previously I will agree to nothing less than credits to my account. I will not agree with card.com response at all.
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 12/13/2022

  As stated previously the expedite delivery fee will not be refunded and we considered this matter closed. 

  Customer Answer

  Date: 12/14/2022

   
  Complaint: 18395415
  
  I am rejecting this response because: I don't accept this.
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:11/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The date of transaction was 10/13/22, $186 for a ****************** card authorization. The charge has been pending and not available for use on my account. Upon check in at the hotel they were given a different card and immediately switched from Card.com card to my new card and released the hold because they were not supposed to charge my debit card. I have contacted Support at Card.com on multiple dates and have not received one response from them. At this point I feel like they have stolen my money and was not sure what to do. All I want them to do is remove the pending charge so it's available for use on my account.

  

  Business Response

  Date: 11/02/2022

  We have received eight emails from ****************** between October 19, 2022, through November 1, 2022, and a response has been sent to each email. The transaction that was pre-authorized on October 13, 2022, is set to expire after 30 days if the merchant does not collect the funds. We have sent several emails advising ****************** that she can request for the merchant to submit a Merchant Hold Release letter if she does not want to wait for the transactions to expire. A detailed explanation of what the letter must contact was also emailed to ******************. A Merchant Hold Release letter has not yet been received on Ms. ******** account without it, ****************** will need to wait for the pre-authorized transaction to expire.Should you or ****************** require any additional information feel free to contact us at ************.
  

  Customer Answer

  Date: 11/03/2022

   
  Complaint: 18346133
  
  I am rejecting this response because: I have never received any response from Card.com.  I consistently checked both email addresses and spam folders.  I want to know where their responses were sent.  ********* cleared this card on 10/14/22 because they took payment early without my knowledge.  I do not like using this card for hotels because they always add 20% to the hold amount and it takes a while to release it.
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/08/2022

  As stated previously all emails received from ****************** have been responded to. The emails were received from different email addresses, the responses were sent to the same originating email that is different than the email listed on the complaint. We rereviewed the account and confirmed that we still have not received a Merchant Hold Release letter, the transaction is still within the 30-day pre-authorization timeframe. Should you or ****************** require any additional information feel free to contact us at **************.

  Customer Answer

  Date: 11/08/2022

   
  Complaint: 18346133
  
  I am rejecting this response because:
  

  I have 2 email addresses.  My main one which is ********************* and my backup is *******************.  I have not received one response from them.  I need to know where they sent the responses so I can let the hotel know where they can send their letter.  I want my "stolen" money returned to my account!  I have stayed at 2 hotels since this stay and the incidental fees and deposits were returned immediately.  There is absolutely no reason they can not tell me where they are sending the responses.  I am receiving all the BBB responses!

   

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/15/2022

  The emails were received from the two email addresses listed on Ms. ******** response. In review of the account, we see that the 30-day pre-authorization timeframe has expired, and the funds were released back to Ms. ******** account on November 13, 2022.Should you or ****************** require any additional information feel free to contact us at **************.

  Customer Answer

  Date: 11/15/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

   

  I have finally received the funds but never received any responses to my emails.  I contacted you again to close my account.  I requested a response to that email also so I know it's closed 

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/26/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm writing to file a complaint about Card Premium Banking account. So this isn't the first time I've had problems with card.com 0n 4/26/21 I sent in a dispute form for ****** NEVERgot my order conact Parts Geeked and they keep saying to check with the warehouse. So I decided to go to my bank and they could take care of it. Never nothing. On 03/24/22 I got an email that ******* was pending at a car lot and $70 to a dollar store in ********* ********. I intermediate call and have the card reported stolen, charges pending so I couldn't call til they posted. I then started receiving letters from a bank and car lot. None of this paperwork had any of my information on it. but EVERY TIME I called in to talk about my money been taking I have to verify everything. So how the hack does a transaction go thur for ****, and it's not TUYANNIA **********. I went thru this serval times and ask for a copy of how they figured no error had occurred. I talked to the car lot myself and they stated they DONT have my information. But Card says they do. I have done this dispute OVER N OVER still no paperwork on how they got no error occurred. I was put out of my home, Lights were cut off twice behind this. I work too hard for my money to let them keep it. MY name is ***************************** My card says *****************************, Nt *****************************.

  

  Business Response

  Date: 10/31/2022

  ************************ filed a dispute claim on March 24, 2022, totaling to $4,335.65.  A provisional credit if eligible was due on 4/11/22. The claim was denied on March 31, 2022, and a denial letter was mailed the same day. We have rereviewed the dispute claim and stand behind our denial decision. We have also closed the account at ************************** request. Should you or ************************ require any additional information feel free to contact us at ************.

  Customer Answer

  Date: 11/04/2022

  Please see the attached.

  18314939 More copys of Proof from card.com

  
  Complaint: 18314939
  
  I am rejecting this response because:
  I believe this company is FRAUD!! How the hack do you find "NO ERROR" But the FIrst error is Transaction approved by someone beside *****************************, who names wasnt on the Account of card, Second mistake even this car lot states This person was using someone eles bank information. And willing to return the money but have no way to resend it beside thur the bank. They also stated "NOTHING" they have has any of my information on it. Check DMV only car I own is a Saturn. Im not gonna stop either until I get my money back. So Yes i got a denial letter as I attached in the last complaint, but wen I called in and asked they sent me proof where they came up with this denial, because may other reps, also see the error. Never received one paper or packet from them. Yes I asked them to return my hard earn money and we I got it to close the account I WOUKD NEVER RECOMMENED anyone to use this card. They are a bunch of lairs. also my account haad been closed since March 23, but funny just got an emial that stated we missed you and your accoutnt is still actived. lol Internal Affairs need to be conacted and go take a look at this bussinsse steal peoples hard earn money!!!
  Sincerely,
  
  Tuyannia **********

  

  Business Response

  Date: 11/07/2022

  As previously stated, we have rereviewed the dispute claim and stand behind our denial decision. Should you or ************************ require any additional information feel free to contact us at ************.

  Customer Answer

  Date: 11/14/2022

  Please see the attached.

  Thanks so much... I'm still having trouble responding. I don't accept the response and this is why:

  
  No, I won't contact customer service we will handle everything right here in the public view so they see how yall don't protect your customer money.. I've also notified CFP and FDIC of this matter. I'm not sure what's going on with this company. As I stated before, You can stand on that decision all you want. Just remember yall got laws to follow and I got rights. According to ****************** Protection, One of my rights is that, if you feel no error has occurred, you must give proof of this finding. I've asked many times for your findings, but still NOTHING. This is my second dispute and my money was never returned on the first dispute. I let that one go, but I will be dang if I let yall walk off with my *****. I worked too hard for it and I won't stop until I get my money back. I haven't purchased a vehicle and don't plan on it ANYTIME soon. No, I won't contact customer service we will handle everything right here. I've also notified CFP and FDIC of this matter.

• Initial Complaint

  Date:10/12/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried explaining to the company that my identity was stolen someone activated my card and used my stimulus payments that the irs deposited on to the card. The card never touched my hand I did not activate the card myself nor did I set the pin code..

  

  Business Response

  Date: 10/19/2022

  A dispute claim was filed based on the information provided on Mr. ******* complaint filed in August 2022. The dispute investigation was completed, and a resolution letter was mailed on September 7, 2022. We have rereviewed the dispute investigation and stand behind our denial decision. Should you or **************** require any additional information feel free to contact us at **************.