Important information
- Customer Complaint:
BBB’s business profile for Card.com was created in December 2018. A review of complaints was completed in October 2024.
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Complaints
Customer Complaints Summary
- 448 total complaints in the last 3 years.
- 66 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:05/05/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a debit card from Card.com (by Pathward) that I did NOT sign up for. All support and contact information with identified institution require entry of social security number - which I will NOT provide to an unknown institution. I request full closure of any accounts associated with my identity. Business mailing address provided : ****************************************************************************************************************** Account (to be terminated) :************
Business Response
Date: 05/06/2024
On April 18, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that Mr. **** did not apply for the ***************** Account issued by Pathward, N.A, we have permanently closed the Account due to identity theft. There have been no deposits or card transactions in the Account. We trust the information provided satisfies the inquiry and demonstrates that CARD thoroughly investigated Mr. ****s complaint. Should Mr.**** require any additional information he can contact us at **************.Initial Complaint
Date:05/02/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a bank card in the mail for an account I did not open. The automated system asked my my 9 digit social security number rather then the account number on the card. I would not give my SSN and it discounts you! I cannot figure out if this is a scam or if someone stole my identity and opened this account.Business Response
Date: 05/03/2024
On April 20, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We received an email from ************** on May 2, 2024, where she notified us of the unsolicited Account. The Account was permanently closed due to identity theft. There have been no deposits or card transactions on the Account. An email response was sent confirming the closure of the account. Should ************** require any additional information she can contact us at **************.Initial Complaint
Date:04/30/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a debit card from Card.com that I did not request. All attempts to contact the company directly require a SSN to be entered which I am not willing to provide them. I would like to speak to a representative to determine what type of account this is and close the account if fraudulent.Business Response
Date: 05/03/2024
On April 19, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ****************** did not apply for the ***************** Account issued by Pathward, N.A, we have permanently closed the Account due to identity theft. There have been no deposits or card transactions in the Account. We called ****************** at the phone number provided on her complaint and left a voicemail message. We trust the information provided satisfies the inquiry and demonstrates that CARD thoroughly investigated Ms. ******** complaint. Should ****************** require any additional information she can contact us at **************.Initial Complaint
Date:04/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an unsolicited card in the mail. It informed me I should notify my employer to set up direct deposit. It stated I had an account opened with this company. I never opened an account. I tried calling numbers associated with Card.com or Pathward, and couldnt speak to a person. It just kept requesting my social security number. This whole thing appears to be an elaborate phishing scam. I want the account, if existing closed, and a fraud alert put on this.Business Response
Date: 04/30/2024
On April 19, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided.Based on the complaint and positive confirmation that ******************** did not apply for the ***************** Account issued by Pathward, N.A, we have permanently closed the Account due to identity theft. There have been no deposits or card transactions in the Account. A closure confirmation was sent to the email address given on the complaint. We trust the information provided satisfies the inquiry and demonstrates that CARD thoroughly investigated Mr. ********* complaint. Should ******************** require any additional information he can contact us at **************.Initial Complaint
Date:04/29/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I received a debit card in the mail on 4/29/24 from Card.com advising it's attached to a checking account opened in my name. I did not open a checking account and did not request a debit card. I have called the customer service number, but it requires my SSN which I will not provide. An email was sent to their customer service, but no response was received. Please immediately and permanently close this account as it is due to identity theft. Respectfully,***************************Business Response
Date: 04/30/2024
On April 19, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We received an email from ******************** on April 29, 2024, notifying us that they had not applied for the ***************** Account issued by Pathward, N.A. The account was permanently closed due to identity theft. A response was sent confirming the closure of the account. There have been no deposits or card transactions in the Account. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Mr. ********* complaint. Should ******************** require any additional information he can contact us at ***************.Customer Answer
Date: 04/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
Date:04/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Denied access to my account they closed my card with my money on it and will not give me access to my account so that I can get my money off the card this happened on April 25, 2024 amount is $543.00 account number ****************Business Response
Date: 05/03/2024
Our response is attached.Initial Complaint
Date:04/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/29/2024 I received a new **** debit card with account information for a checking account from **********************. There's a routing and account number on both the letter and the debit card. I did not open an account with them and immediately checked my credit reports, which are clean of any fraudulent activity as of right now, 5:12pm on 4/29/2024. Calling the phone number provided on the website and the card both kicked me into an automated system that was requesting personal identifying information, which I will not provide to a company that seems to be involved in a scam. There are many complaints about this company on Better Business Bureau about people receiving debit cards for accounts they did not open and the inability to close the account.Close the account and furnish the information that you received when you opened the account and the source of said information. I have already filed a complaint with the *****Business Response
Date: 04/30/2024
On April 21, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that *************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. There have been no deposits or card transactions in the Account. A closure confirmation was sent to the email address given on the complaint.
To obtain any records associated with the account, we would require documentation to verify Ms. ******* identity. Successful identity verification requires an unexpired government-issued photo ** and a police report that includes Ms. ******* true address.If a police report is not available, **************** can provide a copy of her unexpired government-issued photo **, an ** theft report which can be obtained from the ************************ at www.identitytheft.gov. The documentation can be sent to our secure document center by fax at ************** or by email at ******************.Initial Complaint
Date:04/29/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The date of transaction was 4/29/2024 I recieved my college funds which was deposited into my account in the amount of ******* they decided to hold my remaining of funds of ****** and some change and refusing to give it to me. I had a over draft of 65 dollars and they decided to take over ********************************************************* a financial bind my utilities has been cut off due to this. I have a 7 yr old child. I will no longer use them.Business Response
Date: 05/03/2024
************** contacted CARD on April 29, 2024, as she had received a deposit and was unable to access her funds. ************** was advised that her Account was in a charge-off status, once the owed funds were adjusted the Account would be reinstated and the remaining balance would be available. ************** was advised that an update would be available within 48 business hours. The Account was reinstated on April 30, 2024, and ************** was able to access her funds that same day. Upon receipt of the complaint CARD reviewed the transaction activity and confirmed that the correct charge-off amount was debited from the account. Should ************** require any additional information she can contact us at **************.Customer Answer
Date: 05/03/2024
Complaint: 21641566
I am rejecting this response because:
I shouldn't had to pay over the amount that I was overdrafted. It's ok though. Because I will no longer use this company I would like to leave a review on the BBB If possible because I should've never had a charge off to begin with because I was overdrafted.
Sincerely,
***********************Business Response
Date: 05/13/2024
************** can contact CARD at **************, with any further concerns regarding overdraft protection and charge off status.Initial Complaint
Date:04/27/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a debit card from card.com by Pathward on or around April 20, 2024, but I have never opened an account with them. When I called their support number, they asked for my full Social Security Number, which I'm not comfortable providing. Unfortunately, there seems to be no way to report identity theft with them without talking to someone. I've already sent complaints to **************** and **************************** but haven't received any response yet. I urgently need them to close the account immediately and take measures to ensure that no additional accounts can be opened in my name.Card Number: ******************* Account Number: ************Business Response
Date: 04/29/2024
On April 14, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We received an email from ******************************* on April 23, 2024, notifying us that they had not applied for the ***************** Account. The account was permanently closed due to identity theft. A response was sent confirming the closure of the account. There have been no deposits or card transactions in the Account. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated *********************** complaint. Should ******************************* require any additional information they can contact us at *************.Customer Answer
Date: 05/02/2024
Complaint: 21634930
I am rejecting this response because: I never got an email response from ****************. I sent them an email on April 21st and never heard from them.I called the number provided *************) in the response to verify my account closure. I was able to talk to a person but as per them they don't have access or can provide support to the premium card that was opened on my name.
They are still directing me to call ************ and I cannot get to an live agent without providing my full SSN.
1. I need an email / mail response on the closure of the account
2. If you are making it easy for anyone to open an account but not providing a east option to report Identity fraud on your portal or phone system or ability to talk to a live agent without providing full SSN.
Sincerely,
*******************************Business Response
Date: 05/03/2024
Attached is the email response sent on April 25, 2024.Customer Answer
Date: 05/07/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.I never got their email response on April 25th. Also they have not addressed on how customer needs to reach them on phone to report identity theft without asking for a full SSN number.
Your team should follow through on this.
Sincerely,
*******************************Initial Complaint
Date:04/26/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint because my card information was stolen and linked to someone's cash app (I had my physical card , I didn't realize the woman was taking funds out of my account , when I did I pressed charges on her and filed a dispute with card .com they denied me my dispute over 1700 dollars was taken , I sent in all documents requested and they denied me on the 10th day , then I resent the paperwork back in , the police report and arrest report showing the woman went to jail for this and this company just gives you the run around , they still won't give me my money back , I can never talk to anyone that will actually help me , I think this business is a scam I mean someone took 1700 dollars and your bank is suppose to be insured but yet I can't get the money I lost backBusiness Response
Date: 04/30/2024
************** filed a dispute claim on March 12, 2024, totaling $1723.68. A provisional credit if eligible was due on April 9, 2024. The claim was denied on March 28, 2024, as no error was found, and a letter was mailed the same day. Upon receipt of the complaint,we reviewed the dispute claim and stand behind the denial decision. Should Mr. ****************** any additional information he can contact us at *************.
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