Important information
- Customer Complaint:
BBB’s business profile for Card.com was created in December 2018. A review of complaints was completed in October 2024.
BBB recommends consumers to review the link provided for account questions.
Complaints
Customer Complaints Summary
- 448 total complaints in the last 3 years.
- 66 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/23/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have received two credit cards under my name from Card.com, neither of which I ordered. Clearly, someone with my personal information is trying to impersonate me and open a line of credit under my name. However, when I called Card.com to ask them to close the accounts, they required that I give them my FULL Social Security number in order to get through their directory. There was no way around it so far as I could tell. So I'm left without any clue as to how to close these cards.
Business Response
Date: 04/29/2024
On April 7, 2024, and April 15, 2024, we received a request to open the Accounts. We verified the ** information that we were provided using a third-party service. The accounts were opened with the identification information provided. Based on the complaint and positive confirmation that Mr. ********* did not apply for the ***************** Account issued by Pathward, N.A or the Prepaid card issued by ***************** N.A, we have permanently closed the Accounts due to identity theft. A closure confirmation was sent to the email listed on the complaint. We can confirm that we dont report to the credit bureau, there is nothing for Card.com to correct. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated *********s complaint.Should Mr. ********* require any additional information he can contact us at *************.Customer Answer
Date: 05/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:04/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On April 22, 2024 I received via **** mail, a debit card alleging to be from ************* and associated with Card.com. This alleged premium **** debit card alleged that I had opened an account with the provided and requested that I "activate" the card by calling ************. Calling this number takes the caller to an automated system that requires the entry of three critical pieces of date - 1) Consumer's zip code; 2) Consumer's Full Social Security Number; and 3) Consumers Full Date of Birth. Failure to provide this information results in the call being terminated with no option to speak to a human or to interact without providing this sensitive information. I have not now or ever in the past done business with, applied for, or accepted terms and conditions to open a bank account, of any kind, with either ************* or Card.com and as such the use of any of my information is fraudulent by the banking staff. /15 U.S.C.6821, 6823 section 521 and 523, which make it a crime to obtain customer information by means of false or fraudulent statements to an ******** ********* agent or customer of a financial ************** U.S.C. 1028, which makes it a crime to knowingly use, without lawful authority, a means of identification (such as an individual's SSN or DOB) of another person with the intent to commit a crime.Across numerous complaints, the Company here maintains that it obtained "verification" through a legitimate "third party" but does not respond to the lack of application process. A similar situation was recently resolved when **************** settled these matters for $3 Billion. Please note that in the absence of signed documentation showing my acceptance of agreements to open an account (with my signature and/or digital signature duly marked with the correct IP address), this is a fraudulent opening of an account without consent and subject to the full penalty of the law. I urge you to shut down this account before I have to take legal action.Business Response
Date: 04/29/2024
On April 15, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************** did not apply for the ***************** Account issued by Pathward, N.A, we have permanently closed the Account due to identity theft. A closure confirmation was sent to the email listed on the complaint. There have been no deposits or card transactions in the Account. We trust the information provided satisfies the inquiry and demonstrates that CARD thoroughly investigated Ms. ****** complaint. Should ************** require any additional information she can contact us at *************.Initial Complaint
Date:04/22/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Unsolicited this company mailed me an debit card with my name and address on it. I did not attempt to open an account with this company or any of their affiliates. I did not request this card. I attempted to contact the company via the phone number provided and there is no way to talk to a person without giving my date of birth and social security number. Absolutely not. If in fact an account has been opened in my name it must be closed immediately. Any reports made to credit bureaus or information disclosed to third parties must be rectified immediately.Business Response
Date: 04/29/2024
On April 13, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that **************** did not apply for the ***************** Account issued by Pathward, N.A, we have permanently closed the Account due to identity theft. We trust the information provided satisfies the inquiry and demonstrates that CARD thoroughly investigated ****************** complaint. Should **************** require any additional information she can contact us at *************.Initial Complaint
Date:04/19/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Card.Com sent me a prepaid card. I NEVER opened an account or requested a debit card through this company and have NO banking ties with them whatsoever. I received that debit card in the mail and when I tried to contact them they were adamant about needing my social security number to close the account. I cannot get a hold of a human being. The automatic system keeps asking for my social security. All around this has been weird and fishy and have no idea how they got my information. I want the account closed.Business Response
Date: 04/22/2024
On April 3, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. On April 11, 2024, during a review by CARDs risk team, the Account was closed because we suspected that there was identity theft. Based on the complaint and positive confirmation that ************ did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. We can confirm that we dont report to the credit bureau, there is nothing for Card.com to correct. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated Ms. ***** complaint. Should ************ require any additional information she can contact us at *************.Initial Complaint
Date:04/17/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I filed my taxes and had the refund go to card.com or ************ by Pathward and I have not been able to access my funds or find out why they closed my account I got a email March 23 2024 saying my refund was there I was in hospital when I get home I find out account closed and have not been able to reach anyone on the phone.Business Response
Date: 04/24/2024
The account was closed on March 26, 2024, as a deposit was received and the name on the deposit did not match to *******************. The deposit was returned to the originator and the deposit beneficiary will need to contact them for redistribution. Upon receipt of the complaint, we reviewed the account and stand by the account closure. Should ******************* require any additional information they can contact us at **************.Customer Answer
Date: 05/02/2024
Complaint: 21589701
I am rejecting this response because I filed taxes with Turbo Tax for myself there was no other name on my taxes but mine this is a blatant lie.
Sincerely,
*******************Business Response
Date: 05/03/2024
As stated previously, the name on the deposit received did not match to *******************. We ask that ******************* contact the *** for assistance.Initial Complaint
Date:04/08/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello, I received a debit card in the mail on 4/8/24 from Card.com advising it's attached to a checking account. I did not open a checking account with them and did not request a debit card. I have called every phone number I can find and there is literally no possible way to get anyone on the phone. I've emailed and havent received a response. This is awful and apparently someone opened an account in my name. And, card.com doesn't allow me any way to contact the company to inquire about this and close the account. This was sent to my previous address of ********************************************.Business Response
Date: 04/16/2024
On March 30, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We spoke to **************** on April 8, 2024, and he notified us of the unsolicited Account. The Account was permanently closed due to identity theft. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Mr. ******* complaint. Should **************** require any additional information he can contact us at *************.Initial Complaint
Date:04/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Card.Com sent me a series of emails about a new account I opened with them. I NEVER opened an account or requested a debit card through this company and have NO banking ties with them whatsoever. I received that debit card in the mail and when I tried to contact them they were adamant about needing my social security number to close the account. All around this has been weird and fishy and have no clue how they got my information. I want the account closed.Business Response
Date: 04/08/2024
On February 29, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided.Based on the complaint and positive confirmation that **************** did not apply for the Prepaid card issued by ***************** N.A, we have permanently closed the Account due to identity theft. A closure confirmation was sent to the email address given on the complaint. We trust the information provided satisfies the inquiry and demonstrates that Card.com thoroughly investigated **************** complaint. Should **************** require any additional information she can contact us at *************.Initial Complaint
Date:04/03/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Both my wife and I received two debit cards from card.com with inserts on instructions on how to set up our checking account. Neither of us applied for a checking account through cards.com or have even heard of it. I called to cancel and the accounts and they immediately wanted my social security number. Knowing this is most likely a scam I wouldnt even consider giving them my social. I called back again and without giving it to them they said they were able to close my account (who even knows if this is truly done) but they REFUSE to close my wifes account. They say her information is incorrect and they want us to send in all of these personal documents for her. Ive seen many other comments recently about the same thing happening to them. This is no doubt a scam.Business Response
Date: 04/08/2024
On March 15, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. We spoke to ********************** on March 27, 2024, and he notified us of the unsolicited Account. The Account was permanently closed due to identity theft. A closure confirmation was sent to the email listed on the complaint. We are unable to disclose any information on a third partys account. *************** wife will need to contact CARD directly for assistance. We trust the information provided satisfies the inquiry and demonstrates that we thoroughly investigated Mr. ********** complaint. Should ********************** require any additional information he can contact us at *************.Customer Answer
Date: 04/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
Date:04/03/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an online account with this institution and filed a complaint on the mishandling of my funds and my account was frozen and closed out of the blueBusiness Response
Date: 04/03/2024
The account was closed on March 19, 2024, based on our rights to close as outlined in the Cardholder Agreement. A dispute credit was applied to the account on March 25, 2024, and a check was processed. ****************** can expect to receive that check within 2-3 weeks of when it was processed. Should ******************* require any additional information he can contact us at ***************.Initial Complaint
Date:04/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 4/2/2024 I received a ************ Debit card attached to a checking account. I never requested anything from Card.com. So now there is an account that I never asked for under my name and I can't close it. If there was ever an example of fraud this is it.Business Response
Date: 04/10/2024
On March 21, 2024, we received a request to open the Account. We verified the ** information that we were provided using a third-party service. The account was opened with the identification information provided. Based on the complaint and positive confirmation that ************** did not apply for the ***************** Account, we have permanently closed the Account due to identity theft. There have been no deposits or card transactions in the Account. A closure confirmation was sent to the email address given on the complaint. We trust the information provided satisfies the inquiry and demonstrates that CARD thoroughly investigated Mr. ****** complaint. Should ************** require any additional information he can contact us at *************.Customer Answer
Date: 04/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference tocomplaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************
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