Complaints

This profile includes complaints for Automobile Club of Southern California's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Automobile Club of Southern California has 37 locations, listed below.

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• 

  Automobile Club of Southern California

  PO Box 25001 Santa Ana, CA 92799-5001

• 

  Automobile Club of Southern California

  569 Telegraph Canyon Rd Chula Vista, CA 91910

• 

  Automobile Club of Southern California

  800 La Terraza Blvd #200 Escondido, CA 92025

• 

  Automobile Club of Southern California

  4973 Clairemont Dr #C San Diego, CA 92117

• 

  Automobile Club of Southern California

  12630 Sabre Springs Pkwy #301 San Diego, CA 92128

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AAA added a child to our account we never told them about and he is far too young to drive (under 12 years old). The associated birthday is also incorrect. We would not tell AAA about our child and we would have no reason to. I don't know where they got this information because it was not from us. AAA added a 37 dollar charge for adding my son to our account. This charge would have posted in August had we not called in to cancel it. We believe this is fraud and possibly worse. We are worried someone in AAA bought this information from somewhere that may have illegally collected information about our son (with an incorrect birthday) and then used to it charge us extra money without our permission. I spoke with someone in AAA who cancelled the charge but we are gravely concerned about AAA and how their company may be run that would lead an employee to do this. We expect AAA to contact us about how this could have happened and what they are planning to do about it.

  Business Response

  Date: 08/06/2024

  Please forward this complaint to AAA California for resolution. 

• Initial Complaint

  Date:08/04/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1, 2024, I was contacted by ************************* who offered a discounted AAA renewal rate of $53.25. At this time ****************** was informed that an online payment of $77.75 had recently been made, however ****************** promised that any overpayment would be refunded. This was also confirmed by Manager, ************************ date, I have only received $57.75, which is only a portion of the overpayment made. Emails sent to **************** for follow up have gone answered and/or ignored, and ****************** has blocked me.

  Business Response

  Date: 08/22/2024

  
  Your AAA membership was scheduled to renew effective June 28, 2024. Since we did not receive a payment to renew your membership, our representative, ************************* contacted you on July 1, 2024. ****************** explained that a promotional offer was available which would allow you to renew your membership for $53.25. In agreement, you authorized a $53.25 payment to renew your AAA membership. At that time, you informed ****************** that you recently authorized an $77. 75 payment to renew your membership online. ****************** then explained that any overpayment for your AAA membership would be provided once the online payment was processed in our billing system. The same day, your online payment was processed in our system and on July 16, 2024, we issued a $57.75 refund to you. Regrettably, when ****************** processed your $53.25 payment over the phone. she mistakenly did not enter the promotional code for the decreased membership dues. our Membership Retention Unit worked with our ********************* to apply the $20 promotional discount to your AAA membership. As result, a $20 refund was issued on August 7, 2024. If you have any questions please contact *********************, Membership Retention Supervisor at ************.

  Customer Answer

  Date: 08/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
   
  

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called AAA because my battery died. They sent *********************** the *** said he wouldnt even touch my battery even though it had a warranty through ************************** needed a tow. The tow *** came late hours later & couldnt find me. I had to go down the street to flag him down. I originally asked for the ***************** but they sent a flatbed. I told the tow *** this & he said if I want a ***** I have to wait til Monday to call them & either I stay there where I broke down or let him tow me. It was Friday afternoon when my battery died. My car was towed to a street around midnight. The tow *** was messing with my gearshift trying to manually move my gears so he could put it in park to turn off my car. He couldnt so he kept it in neutral & disconnected my battery. My car got a ticket I called AAA again to get my car moved by ***** under my apartment building. They sent *********************** & the tow *** said he couldnt tow & took pictures of my car & left. I spoke to his supervisor ***** who was disrespectful & rude & told me to stop arguing with him. ***** said its not AAAs policy to tow my car to my house that they only tow to a AAA mechanic shop. Then another rude *** got on the phone. So I called a mobile mechanic specifically for my type of car and he put in a battery that same day. Once my car was running again I started having issues with the gearshift where it would get stuck in neutral. Then one day last week it just got stuck completely where I couldnt wiggle it to put it in Drive. So I called the mobile mechanic again he checked my car & the gearshifter & saw the copper inside was punctured where it wasnt even supposed to be touched. So the tow *** who towed me the night my battery died busted my gearshifter & now I need to buy a new one & replace the whole thing. I have been out of a car & had to pay for things I shouldn't have that were under warranty & now I have to pay to get my car fixed when the tow *** from *********************** ruined my gearshifter.

  Business Response

  Date: 08/22/2024

  
  As an independently owned and operated business, *********************** is responsible for any damage resulting from its own actions or those of its employees. To assist with a resolution, the ********* has enlisted assistance from our *************************** to mediate. Please know that the details you provided are currently being investigated with ***********************. We extend our sincerest apologies for any inconvenience you experienced in your effort to resolve your damage claim with ***********************. You are requesting assistance with the out-of-pocket expense that you incurred to replace your battery and repair your gear shifter. Our attempts to contact you by phone and email have been unsuccessful. To assist you further with mediation, we ask that you contact *************************** at **************, to move forward in the process of battery reimbursement and resolving your damage claim.

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a complaint with triple AAA on 07/07/2024 after their party intentionally hit my car. Claims representative ***** stated he was waiting for the report from police to place who was at fault. Report was ready on 07/15/2024. I sent a copy and emailed ***** and he will not tell me the process of company. Or when he will be handling the situation when the report places his client at fault. This matter is going into month and yet he doesnt wish to grant ********************** At will law.

  Business Response

  Date: 08/07/2024

  Our records reflect a notice requesting verification for all associates on the membership and no response, The notice was sent to the address of record and the same address is on this inquiry with the BBB. We have no record of returned mail. If there are any questions, please contact our Special Investigation Unit at ************.

• Initial Complaint

  Date:07/30/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car was totaled in December 2023 and as a result I'm owed a refund for payments made after. I was told it would be deposited to my account after I received the payout for my totaled car however they never refunded me, never canceled my policy and harassed me with collections calls. I want my refund deposited to the original payment method, policy properly updated and any collections removed.

  Business Response

  Date: 07/29/2024

  Please forward to ******************** at ************************************************************** for review/response. ************************************** Thank you.

  Business Response

  Date: 08/07/2024

  We made multiple attempts to contact this complainant and no response. We are unable to locate and policy or claim information from the information provided in this complaint. The complainant is welcome to contact us at ************ to discuss these matters further.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im trying to get a status on my auto insurance claim ********* dated 10/8/2021. I payed a $1500 deductible to repair my car that was damaged in an accident caused by someone else who fled the scene. The person handling my claim has been unable to give me a status, other than they were able to contact the other driver and were attempting to collect from their insurance company and that my claim is currently in subrogation. I recently tried to get an updated status and was passed off to someone else who is handling the subrogation portion of my claim. I have made multiple attempts to contact this person and have not received a response. I would really like to know when I should expect to recover my $1500.

  Business Response

  Date: 08/20/2024

  
  The subrogation file had been previously closed on February 1st, 2024, but the letter mailed to notify you was sent to your prior mailing address. We are sorry that the letter was mailed to the incorrect address and you were unable to receive a response when you later inquired about a status. Our understanding is that we emailed you a copy of the closing letter on August 1st, and Subrogation Manager ************************* spoke with you on August 5th.  During that conversation, she explained that the file was closed because the ownership of the vehicle liable for the loss had changed multiple times and we were unable to confirm the owner or insurance carrier to pursue. Should you have any further questions, please do not hesitate to contact *************************, at ************.
  
   

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Applied to ACSC for home owner insurance and insurance on rental Property.Agent conferred with underwriter both property approved paid complete amount for rental property plus earthquake insurance. The asked for.photos and fire extinguisher in the back yard that is fenced and gated and locked the tenant had lobster trap for his buisness in *************. they were stacked and covered. Underwriter canceled policy. Said tenant was running buisness out of residence. NO. ***** transported and left at dock. No communication with myself or *******. Just a cancelation notice. My personL homeward also canceled they requested picture of my garage. Sent to agent via email. Same day i recieved a notice of cancelation. Thy are playing games with policy holders and not returning payments. Spoken insurance company's that they write policy to boost number and the cancel the policy. Iused to think acsc was reputable. NO. I have requested refund no response. They don't return calls. Home.owner insurance is mandatory per finance companies now I'm stuck until.I recieve refunds of down payments from both house splus earth quack insurance refund. California is hard enough to get insurance. Don't need company playing games

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When my son obtained a drivers permit, AAA asked me to submit paperwork to confirm that he would not be driving under this insurance. After completing the paperwork, AAA gave me proof of **************************** after three weeks they are stating that it isnt valid. I have continuously wasted time going in and out of the office to rectify this issue. They keep indicating there is an under writer issue and that paperwork was not submitted on time, leaving me with no car insurance to be able to transport to work.

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Let me start with 12:50 pm sat 102 temp .. I called AAA my 26ft travel trailer had a flat and the spare was not in good shape I requested a flat bed to tow me to a tire shop.. I wad told Velocity Towing would be there in 30 min I was called by Velocity representative asking for pictures of my rv the length I sent to him he then said we don't Have a flatbed big enough for your trailer I inquiries then why the pics he was rude and not helpful .... I called AAA back and was told they would dispatch again for a tire change Velocity then text me a msg saying they will there in 30 min .. 102 temp still 2pm comes I call AAA they said Velocity would be there in ************************************************************ 102 Temp with a flat tire . . They r rude they lie they are extremely unprofessional ... 4pm still no tow truck 4 hours they played games ..... AAA Has not responded leaving me on the side of road not checking they guaranteed they would call back I've spent money on gas and timeb

• Initial Complaint

  Date:07/20/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am absolutely astonished at the lack of service that is provided by AAA and I will be canceling my membership. At 9:50 CST my husband put in a call for roadside assistance as he was stranded on the side of the interstate and it was an unsafe location. That dispatch was not submitted by AAA. An hour later he called to check on progress and the same thing happened. The second dispatch was not completed. Another hour after he called and they went through a different process and contacted the home club to process his dispatch although he was in OK. During the third call he was told that a specific company was dispatched and he was given the tow companies name. He called the specified company and the company didnt have a dispatch from AAA. That tow company then called AAA and asked why he didnt have the dispatch and that he could have towed the vehicle because he saw him on the side of the interstate. The driver was not able to accept the dispatch because AAA simply did not do their job. The state patrol advised my husband at this point that he is not in a safe location and gave him and our dog a ride 17 miles to a hotel. I then called our home club to file a complaint and get a resolution as it had been 3 hours that he was stuck on the side of the interstate. The representative contacted the Oklahoma branch and was told a representative named ******** would call me within 10 minutes. Thirty minutes later I followed up after not getting a call and I was again put on hold for another 20+ minutes. ***** was told that my husband and the driver had a miscommunication. That is absolutely FALSE. This is a AAA mess up and that is absolute. She made it clear that there were no trucks available and it would be $5/mile for a total of 17.8 miles and she would not be able to waive any fees. The vehicle is now unattended for 4+ hours with NO RESOLUTION and over $10,000 worth of personal property in it after making it clear he was unsafe. I want a full refund for their error.