We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pest Control Supplies

BugMD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Supplies.

Reviews

Customer Review Ratings

3.24

Average of 353 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Denise L

    Date: 08/10/2024

    Denise L

    Date: 08/10/2024

    I ordered 1 bottle 1 time. I was charged and received 6 bottles of concentrate on recurring purchase. I have requested a return label but have an email stating I have to wait for some conditions to be met. I wonder if their co.puters are set to automatically increase the order. So I probably shouldn't use one concentrate. I wish I could talk to a person. I still need bug spray.

    BugMD

    Date: 08/13/2024

    Thank you for your review. You can contact us at ********** to speak to a representative. Please note no conditions are required to return for a refund within 30 days of your delivery. We will make sure customer service reaches out to you via email today.

  • Victoria S

    Date: 08/10/2024

    Victoria S

    Date: 08/10/2024

    This company is a huge scam as far as placing an order, they after I paid what I thought was 6 bottles for a little under *****. Charged me almost *****. They also said that I asked for a subscription. I ABSOLUTELY DID NOT. When I tried to contact them by text they told me to go to Ask.com. which I did. They told me it would cost me 1 dollar saying it was refundable. After Ask.com got my credit card number I was sent an invalid web page. They hit my card 5 times for *****. All I wanted to do was cancel my order from BugMd. Luckily my bank declined all 5 charges. **************** is the worst. Now they have reached out to me saying that they would give me a 30 percent discount on my purchase. They also told me I could return the product but good luck trying to do that. Once I placed an order they kept over and over to upsell me. My word it was hard to get off their website. DO NOT PURCHASE ANYTHING FROM THEM.

    BugMD

    Date: 08/13/2024

    Thank you for your feedback. We're sorry the upsell process was confusing and difficult. We'd be happy to process a refund and will have customer service send you how to return the items. Again, we apologize for the less than stellar service.

  • Shay J

    Date: 08/09/2024

    Shay J

    Date: 08/09/2024

    This company **** do not ever order from them they is a scam. I order from on Monday. They said the price was ***** and they charge me ****** dollar and I call them they said my refund will be in my account in 3 to 5 days I want my money back in my account **** the President of this company.

    BugMD

    Date: 08/13/2024

    Thank you for your review. Our records show we cancelled your order immediately as requested. We will have our customer service team reach out regarding your refund.

  • Michael F

    Date: 08/01/2024

    I am very satisfied with and feel safe using BugMD. BigMD stands behind there products. When I had a ordering problem they jumped right in and solved the problem.

  • Marion C

    Date: 08/01/2024

    I really like their products and my critters don't mind it either

  • Kenneth W

    Date: 07/23/2024

    Kenneth W

    Date: 07/23/2024

    I greatly recommend no one orders this Product. Over time this company has shown terrible service as well as what some would call fiendish or horrible acts of what are seeming to being scams/fraud. Not to mention they charge you for a refund which is ridiculous.

    BugMD

    Date: 07/24/2024

    Thank you for your candid feedback. Please know we do not charge for refunds; however, our return policy does clearly state on our website any fees that are associated with returning a product. We will have our customer service teach reach out to you privately to see if there is anything we can do to assist you. We're sorry that we did not provide you the level of service you expected.

  • Gary S

    Date: 07/22/2024

    Gary S

    Date: 07/22/2024

    Agreeing with others - this is an unscrupulous and poorly organized outfit. I ordered a product weeks ago and keep getting the run around on delivery. Supposedly tomorrow but will see. The old adage tomorrow never comes...They push you to order more and more at every turn. Bugging you while trying to get rid of the other bugs in your life?Look on line for biologically safe terpenes (limonene, cintronellol etc, cheap gin potentially will work too and make your own bug repellents. No need to keep get Bugged by Bug MD. Posting this on LinkedIn too where I have a huge following.[Thinking back I seem to think the order ended up twice what I said my wife to expect.]

    BugMD

    Date: 07/23/2024

    Thank you for your candid feedback. Our records show your order was delivered today July 23, 2024. We're sorry for the problems you have endured and look forward to helping turn this into a more positive experience.

  • Susan E

    Date: 07/20/2024

    Didn't know I was subscribed to your company. (but I could use the bottle).Honestly, I haven't had the time to try your big spay. We had Hurricane ***** come through, a property dispute with neighbors, husband ill, etc...I will write more after I try the product. Thanks for your understanding.

  • Themistokles K

    Date: 07/19/2024

    Themistokles K

    Date: 07/19/2024

    This company is a rip off! Not only did they quadruple my first order and charge me four times what I ordered, they have put me on an automatic reoccurring billing, which I never asked for. They are making my life a living hell! Do not buy from BugMD!!!!!!!

    BugMD

    Date: 07/22/2024

    Thank you for your note. It appears you selected YES to multiple offers and did not change the "best price" default of our "subscribe and save" offering. We do apologize for any confusion around our offerings. Our records show that the customer service team sent you an email on Wed July 17, 2024 with your refund information. Again, we apologize for any confusion we may have caused.

  • Jessie B

    Date: 07/17/2024

    I have multiple cats cuz I rescue strays left in my neighborhood. We had fleas bad I received the product today and the fleas was dieing instantly. Plus I received more products then what I ordered witch made me very happy. You guys save our cats lives cause no other products have helped with the fleas this year. Thank you so much. I will be ordering more.

BugMD is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.