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Business Profile

Pest Control Supplies

BugMD

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Supplies.

Reviews

Customer Review Ratings

3.17

Average of 345 Customer Reviews

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Review Details

  • Karene C

    Date: 09/28/2024

    Karene C

    Date: 09/28/2024

    I have been trying to get a confirmation regarding my cancellation as of last month. To this date I have none. We are going out of state and wish to cancel all further deliveries please. When I first started to receive your product I was informed of EASY cancellation. So far I have contacted your company 3 times by email and once by telephone which I was told I would receive a call back--have not. PLEASE stop all deliveries. I received ********* and was charged on my credit card, therefore I am done with your product. DO NOT SEND ANY FURTHER PACKAGES. Please confirm cancellation before I have to take further steps for non-payments on my credit card.

    BugMD

    Date: 10/02/2024

    Thank you for you inquiry. We're sorry for any miscommunication. Our records show that our customer service team sent you an email on 9/15/24 confirming that your recurring orders (subscription) was cancelled. We hope this helps clear up the matter. Please be sure to check your junk / spam folders for emails from **********************************

  • Danielle T

    Date: 09/24/2024

    Danielle T

    Date: 09/24/2024

    I would rather give zero stars if I had a choice. This is the most worse customer service ever experienced. Im writing this review on behalf of my mother. She wants to cancel her membership but the customer service is lacking or rather non-existent. She called the number provided several times and no one seems to answer nor return her voicemails. After not getting a response after the first email, she finally got a response to the second email she sent asking for assistance to cancel her membership. The customer service representative by the name of ****** wrote an email and in that email he stated, If you still wish to cancel your subscription, we completely understand. Please reply with "NO Cancel Subscription," and we will send you instructions on how to complete the cancellation process in accordance with our returns policy. To which she did. She waited 24 hours for an email with instructions to further cancel her subscription and she received no such email. She replied a second time with NO, Cancel Subscription. This is the second time Im responding. Please cancel my membership. Still no reply to her response with clear instructions on how to cancel membership. No customer service representative has returned any of her voice mails to assist her yet.

    BugMD

    Date: 09/25/2024

    Thank you for your feedback. We're sorry we were unable to speak with your mother directly. Since ****** provided options to avoid cancelling the membership, we wait 2 days for a reply. If there is no reply, then we cancel the subscription and email the person on record with the subscription cancellation confirmation. Since there was a reply, we will cancel the subscription and send your mother a confirmation.

  • Angela P

    Date: 09/23/2024

    Angela P

    Date: 09/23/2024

    I was under the impression I was only being charged ***** and they took ****** from my account.

    BugMD

    Date: 09/25/2024

    Thank you for your feedback. We apologize for any confusion during the ordering process. Please be sure to check your email where we send order confirmation notices. However, please know that our customer service team received your complaint and issued your refund in full on Sept 23rd.

  • Patty E

    Date: 09/18/2024

    I ordered their product that claimed to get rid of bed bugs and stated it kills on contact,only to discover it was not true as they claimed.I would not want to reorder and I want a refund.

  • Margaret K

    Date: 09/17/2024

    Margaret K

    Date: 09/17/2024

    Terrible customer service!! No in person communication, items promised in 5 days did not arrive until 20 days later. By that time I had taken my pet to the vet to receive treatment. Numerous attempts to obtain goods return information not ONE reply.

    BugMD

    Date: 09/19/2024

    Thank you for your feedback. Upon checking our records we see that customer service has been in response to you via email. Please be sure to check your junk and spam folders.

  • Ellen R

    Date: 09/16/2024

    Ellen R

    Date: 09/16/2024

    I thought this product was working but after 2-3 days the ants are crawling all over where Ive sprayed.Ive read the instructions several times and applied it as youve ******* just wondering if the product is too diluted?I put the directed ounces in with the product, so Im stumped.

    BugMD

    Date: 09/19/2024

    Thank you for your inquiry. We see that you have not yet contacted customer service, so we will have our team reach out to you right away. We offer a 30 day satisfaction guarantee on all of our products.

  • Mike W

    Date: 09/12/2024

    Mike W

    Date: 09/12/2024

    Bud MD is a farce. I made the concoction according to the instructions and the stuff didnt **** off ants or any kinds of pests. No I have to resort to bombing the house

    BugMD

    Date: 09/19/2024

    Thank you for your feedback. We're sorry that our product did not meet your expectations. Please note we offer a 30 day satisfaction guarantee on all of our products. Be sure to reach out to customer service at ********************************** if you are within 30 days from your delivery.

  • brenda c

    Date: 09/07/2024

    brenda c

    Date: 09/07/2024

    VERY TRICKY COMPANY - BE AWARE THEY WILL SIGN YOU UP FOR SOMETHING YOU DIDNT WANT - VERY DIFFICULT COMPANY TO REACH,SENT MULTIPLE EMAILS, IMPOSSIBLE TO REACH BY PHONE. A ************.

    BugMD

    Date: 09/11/2024

    Thank you for your inquiry. We're sorry you've had a difficult time reaching us. Our records show we've received and replied to many emails from you including your credit card dispute. Again, we do apologize for the frustrations we may have caused you and wish you the very best.

  • Judith H

    Date: 09/06/2024

    I'm happy with results with no more critters in house or garage. Thank you. PIXIE DUST

  • Marcia M

    Date: 09/05/2024

    Marcia M

    Date: 09/05/2024

    My problem is that I had apparently requested a subscription on this product (the patches) because they keep coming. The product did not work for me and I want to STOP any upcoming shipments. Please advise as to how I can do this. Thank you.

    BugMD

    Date: 09/11/2024

    Thank you for your inquiry. Our records show your subscription was cancelled on 9/01/24 as requested and a confirmation email was sent to your email on file. Thank you for giving BugMD a try.

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