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Business Profile

Liquid Storage

Remaker Labs, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquid Storage.

Important information

  • Customer Complaint:
    The BBB has received complaints from consumers who invested in the businesses campaign on Kickstarter for a product called Hitch.  The complaints are mostly of similar verbiage stating that they invested and have not received the product.  The business has responded to the BBB and stated that they had some issues in production, but are currently in the process of shipping to more than 15,000 consumers.

Complaints

Customer Complaints Summary

  • 50 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:09/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bottle and bottle accessories on carryhitch.com on 3/6/24. I received an email from Hitch 4/22/24 that my order was delayed but should be shipped in the next 30 days. I did not receive my order. I received another email on 5/16/24 and again on 7/17/24 that my order was delayed. I have not received my order or any further updates as of 9/12/24. I sent two emails requesting a refund with no response from the company. According to their FAQ on their website, "If you pre-ordered a Hitch Bottle and Cup or other item from carryhitch.com, you may cancel your order for a full refund including shipping up until the day your order ships. 

  • Initial Complaint

    Date:09/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered from the company in Feb. of 2024. It was *NOT* a preorder or crowd funded anything. It was an order. A regular order. The item appeared to be in stock with no issues. In March I received an email thanking me for my *pre-order* that said it would ship in about 2 weeks. That didn't happen. I received another email in April stating a delay. Then another in May with another delay. However May was the last I heard from them. I emailed recently and received no reply. The website is up, still taking orders & money. I feel I have been patient enough. I would like my money back and also to hopefully stop anyone else from wasting their money by adding my name to the list of people with complaints.

  • Initial Complaint

    Date:09/05/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I order a water bottle from Carry Hitch 4/24. I was informed it was on back order and I would have it in 2 months. It is 9/4 and I have not received the bottle. I have emailed, [email protected], the company many times asking for an update and a refund. No one reply’s back to the emails. It is the only way to contact the company. There are multiple complaints like mine.

  • Initial Complaint

    Date:09/03/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Back in April 2024 I did a pre-order #H-124197 with Hitch Carry Cups. It was suppose to ship out June/July. Mind you this was supposed to be a gift for someone. I received an emails letting me in May 2024 and July 2024, stating it'll be another 90 day wait. Since then I have sent multiple emails and facebook messages originally asking for update and then asking for a refund since no response to any of my emails/messages sent. Emails were sent out on 7/18/2024 and 8/6/2024, Facebook messages were sent out 8/12/2024 and then again on 8/23/2024. As of today 9/3/2024 I have received no response to any of my emails and messages. I would just like a refund on $76.99 returned at this point, sooner rather than later.

  • Initial Complaint

    Date:08/20/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered this product in April and have received two emails saying that shipping was delayed. I have contacted the seller three times, including following their "prompt" that they make you do to even get them to read the email and they have not responded. I have read so many complaints about customers not getting even one or two of the products and I ordered 65 so I feel there is no chance I will get what I ordered and I want my money refunded to my credit card. HORRIBLE SERVICE!

  • Initial Complaint

    Date:08/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered a water bottle on February 21, 2024, expected to ship in mid-March. There have been several delays and supply shortages from which I was promised a cash refund, but as of today, August 19, 2024, I have not received the bottle, the accessories, the promised refund, nor an update since May 16 when they told me they expected the product to ship in the next 60-90 days (which was already two months late back in May).

  • Initial Complaint

    Date:08/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 18th I pre-ordered a HITCH cup. Website stated that cups would ship July 31st. It is now August 16th and there has been no order status updates, no shipping information, and no response to multiple emails I sent to customer service. I have no idea when I will receive my purchase and I don't have $76.99 to give away. Where is my cup? If I am not going to get a cub in August where's my money?

  • Initial Complaint

    Date:08/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered the Hitch bottle for my husband for his birthday in April 2024, and was told it would ship in May. I have followed up several times, with zero response from the business. All I want is to know if my bottle is coming, when its coming, and if not to cancel the order with a full refund immediately.

  • Initial Complaint

    Date:08/13/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a Carry Hitch bottle and cup product on 5/28/24 for a total of 67.99. It is now 8/12/24 and I still have not received the product. I have reached out multiple times requesting a status update with no response. I have also at this time requested that my order be canceled and a full refund be provided. Again, I have yet to receive a response. The order tracking shows no update and is still in processing.

  • Initial Complaint

    Date:08/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/7/24, I purchased a Bottle & Cup for a total price of $67.99. On 5/29, I received an update that my order would not be shipping for 60-90 days and if additional assistance was needed. Between 5/31 and 8/11 I have sent 6 additional correspondences via email, all of which received and automated reply and a prompt to simply reply if additional assistance is needed.

Remaker Labs, Inc is NOT a BBB Accredited Business.

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