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Business Profile

Liquid Storage

Remaker Labs, Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Liquid Storage.

Important information

  • Customer Complaint:
    The BBB has received complaints from consumers who invested in the businesses campaign on Kickstarter for a product called Hitch.  The complaints are mostly of similar verbiage stating that they invested and have not received the product.  The business has responded to the BBB and stated that they had some issues in production, but are currently in the process of shipping to more than 15,000 consumers.

Complaints

Customer Complaints Summary

  • 50 total complaints in the last 3 years.
  • 26 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the bottle In April, 2024. Contacted late May to find out where my bottle was. Was told I would have it late June/earlyJuly. I have not received it. I have sent 3 subsequent emails with no response.

  • Initial Complaint

    Date:07/25/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In April I ordered a cup from carryhitch.com. I didn't know that this was a pre-order because it had an estimated delivery window. After about 3 weeks I emailed them to get a status update. I was told this was a pre-order and would arrive in late June or early July. Then on May 30th they send an email saying it will be 60-90 days. On July 14th I requested a refund and got no response. Then on July 18th I get another email saying it'll be 60-90 days before the product ships. I responded on July 24th requesting a refund again. After reading about so many similar situations and hearing that others have been waiting for over 2 years, I have no faith that I'll ever receive the product and I'd like my money refunded.

  • Initial Complaint

    Date:07/24/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a bottle 7/17/24. The slate bottle did not say "pre order," "sold out," or "back order." Their site claims bottles will be shipped 2-3 business days. I have not gotten any ship estimates, this was for a birthday and will not arrive in time. I submitted a request to cancel but have not received a response. The site states they allow cancellation if the item hasn't shipped. Please reimburse the full amount of $62.62 I am not buying something that might arrive in 2 years. The website should reflect what is really happening. Not cool hitch.

    Business Response

    Date: 07/24/2024

    Hey M******, 

    Our whole site is on pre order, this is listed on our product page and your confirmation email- I am sorry it was missed. I cancelled your order!

    Customer Answer

    Date: 07/25/2024





    Complaint: 22034570



    I am rejecting this response because they cancelled the order as requested but have not initiated a refund. Please refund the full amount paid of $62.62.



    Regards,



    MS


























































    Customer Answer

    Date: 07/28/2024

    They have refunded the full amount. Thank you. I am satisfied with the resolution.

  • Initial Complaint

    Date:06/25/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Purchased a water bottle for a friend as a gift with the understanding it would ship in the next drop which was to be 5/31. I had yet to receive and email with my tracking number and reached out to customer service on 5/24 for an ETA on shipping at which time I was referred to the FAQ section of their website which did not have any answers. I was about to reach out to customer service again for assistance the following week however I received an email on 5/29 stating there is a delay of an additional 60-90 days. I requested my order be canceled on 6/10 because I would not receive the product in time for my friends birthday on 7/6 and did not hear back. I have since sent 3 additional emails since the request for cancelation and have not received a response. I just want my money back.

    Business Response

    Date: 07/12/2024

    Hi! We only had one email from you, and you did not reply to the autoresponder. I have cancelled your order! Thank you for your initial interest. 

    Customer Answer

    Date: 07/17/2024





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 21898944, and find that this resolution is satisfactory to me. I would like to point out, I did not send 1 email, I in fact sent 5 emails to [email protected], which is the email address I received the response to my initial email and the email directed to on the website FAQ for support, and did not receive a reply to any of the 4 subsequent emails requesting a refund.



    Regards,



    S**** *******








































  • Initial Complaint

    Date:05/31/2024

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 2 hitch bottles and a carrying handle online at Carryhitch.com on 2/11/24 and was told that this was a "preorder" that was set to ship/be in stock 3/15/24. Well the website states the "drop" restock happened on 3/15/24 but I received an email stating my order was delayed until April 2024. Then I received another email in April stating it was delayed again due to supply chain issues. But I keep getting emails and text messages to order again. And the website states next "drop" is happening on 6/30/24 but I don't have my March drop product. Trustpilot.com shows multiple reports of this issue with other consumers as well. I tried contacting the company but just got a immediate generic email back stating to check on status of my order which doesn't give you any information on your actual order or give you the ability to cancel your preorder. I've emailed the company again and this time recieved no response. SO I'm filing complaint on trust pilot and BBB to see if this gets them off their butts to send me my order. Next step after this is to contact my credit card company and report them for fraud

    Business Response

    Date: 05/31/2024

    Hi! You emailed us today- that is the first email I have from you ?¨  You placed a pre order, and we informed you of the delays we encountered. I will go ahead and cancel your order. Thank you for your initial support!

    Customer Answer

    Date: 06/12/2024





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 21785050, and find that this resolution is satisfactory to me.

    I emailed company asking for my product.  However immediately received an email from the company once lodging a complaint with BBB stating my order was canceled it took about 10 days and my credit card did finally get a refund 



    Regards,



    K*** *******








































  • Initial Complaint

    Date:05/14/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Feb. 18: I pre-ordered 3 of the bottle&cups and a bottle brush on carryhitch.com. I immediately had a question and emailed to ask them why I was charged more than the listed bundle price.
    Feb. 19: Customer service responded and issued a refund for what I had overpaid.
    Mar. 14: I received a notification saying that the pre-order will be delayed for 10-15 days.
    April 4: It was 21 days after the delay notification, and I still did not receive the order. I emailed them asking for an update. They sent a list FAQ as a response.
    April 6: I emailed again.
    April 8: Customer Service replied that they had a delay in the bottle brushes. They said that if I'd like to remove the brush they could ship my order right away. I emailed to ask if I would receive a refund provided that I had the brush removed from my order.
    April 10: Customer Service said that I would receive a refund. I then said please remove the brush, issue the refund, and ship the bottle-and-cups right away.
    April 12: They updated my order and issued a refund for the brush.
    April 22: Another 10 days went by and I still did not receive anything, not even a shipping notification. I emailed again to ask about the status of my order. They sent the same list of FAQ as a response. I responded to the FAQ to say I still needed assistance, adding that I was about to move and worried that the shipment wouldn't reach me before I move.
    April 24: Still no response. I emailed again to say that, given it was unlikely the shipment would arrive in time, I would like to cancel my order.
    May 1: Another week went by and still no response. I emailed again, asking them to cancel my order and issue me a refund. I added that I would write about all these delays and non-responsiveness on social media, and I would seek to report them to the Better Business Bureau.
    May 4: I emailed to demand a refund again.
    May 14: Still no response.

    They were responsive at first and now not at all. I feel scammed.

    Business Response

    Date: 05/14/2024

    Hi L*****, 

    We cancelled your order on May 6th. You have not messaged us since that date. I am unsure where the confusion is, but your order was cancelled and refunded last week. Thank you for your understanding!

    Customer Answer

    Date: 05/14/2024





    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 21707958, and find that this resolution is satisfactory to me. I did not receive any respnose or refund notification from the business after April 12, and so I did not know that they did process my refund. In the future, a simple email communication from the business would be nice.



    Regards,

    L***** **








































  • Initial Complaint

    Date:02/19/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 2 pre order items and 3 items labeled "in stock" on 11/15/2023 to which I did not receive any information about a shipping date, even for the in stock items. I inquired 12/6/23 for an update as this was a holiday gift and received a response on 12/9/23 saying that it would start shipping in 45 days and I could download a card for the recipient. I also emailed customer service again on 1/29/24 and received no response in within their 72 hour time frame. I emailed AGAIN on 2/5/24 and received an email on 2/7/24 stating that the "rainstorms are causing a delay and that they sent out an update on shipping". The "update" was the same auto email I have received before saying 45 days. So this company is blatantly lying to customers.
    The company does not offer any updates willingly, you have to email constantly and they still have no idea. I just want what I paid for almost 100 days ago.

    Business Response

    Date: 02/19/2024

    Hi Sara, We are emailing about this issue. In order to receive a response to your email, you needed to have responded to our autoreply. Your 3 emails were sent separately, so they did not get sent to our inbox. The rain storm caused a delay in our email response, not the shipping. 

    Customer Answer

    Date: 02/20/2024



    Complaint: 21313764



    I am rejecting this response because: These actually were sent to the automated response and you responded to these emails. So this is an outright lie.



    Regards,



    S*** ******


























































    Business Response

    Date: 02/20/2024

    This is in your right to do so. We are emailing about this, and I have offered to cancel your order. 

    Customer Answer

    Date: 02/20/2024





    Complaint: 21313764



    I am rejecting this response because: I don't want to cancel my order, I want what I paid for.



    Regards,



    S*** ******


























































  • Initial Complaint

    Date:02/16/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $136.00 for 2 water bottles, handles, and tops. I was given a reasonable delivery time. A few days later I received an email that it would be an additonal 35-40 days until delivery. While dissapointing that is understandable as it was a preorder. However, I recieved ANOTHER email telling me it would be an additional 30-45 days for delivery. Now bringing the delivery time to 60-90 days. I emailed and tried to contact the company and all I received in kind was an unhelpful automated email. If I were to wait the full time for delivery it would be past the time to dispute my claim with my bank. I have also done further research and have yet to find an actual person who is not an "influencer" or getting some sort of kickback for a review who has received their merchandise. This was supposed to be a gift for someone and I find myself feeling like I was scammed.

    Business Response

    Date: 02/16/2024

    Hi C******, You placed a pre order. As stated, you can cancel at at any time. We have resolved this issue over email. Thank you for your initial support. 

    Customer Answer

    Date: 02/19/2024

    They have cancelled my order after a rude email exchange. Once the money has been put back in my account I will be satisfied. 

  • Initial Complaint

    Date:02/09/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order 2 mugs in dec 2023 no response from company .

    Business Response

    Date: 02/09/2024

    Hi! As stated on our website, you placed a pre order :) We sent a few updates via email- we are sorry if they were missed! We are estimated to start shipping in a few weeks :) 

  • Initial Complaint

    Date:01/23/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered product from their site im mid December. Nothing on the site said preorder. As christmas came closer i contacted the company to find out when my product would ship as it was a christmas gift. They said it was a preorder and not for 30 days. When i checked the site again it said shipping january 15th. That date has come and gone and still no shipment. Now the site says february 15th but still no actual confirmation

    Business Response

    Date: 01/23/2024

    Hi there, 

    Yes, you placed a pre order. As stated, if you no longer wish to wait for your pre order we can cancel your order! We apologize it was not more clear that you placed a pre order. 

Remaker Labs, Inc is NOT a BBB Accredited Business.

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