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Business Profile

Tech Support

6YA, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 169 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I got 6ya on the phone totally mistakenly ;mistake, sorry, hang up. Next thing I know on 8/2/2022 there's a *** membership charge on my checking account! I immediately called my bank and then searched the internet for 6ya. When I finally found it, I submitted a ticket explaining that I want a refund and why. I have heard nothing back. Today I submitted another.
    I'm hoping BBB can help me; I really need a refund. Also I'm afraid they'll charge again in September because the only way I can cancel is to go into my account which I don't have!!!
    And i don't know if this is going to the correct office: I live in ******* but have been in ******* which is where this happened. I'll be in ** next week for two weeks then home in ******* the first week in September.
    Please help me. Thank you.

    Business Response

    Date: 08/29/2022

    Business Response /* (1000, 9, 2022/08/26) */
    Hi ***, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Aug 01, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at****************. Thank you!


    Consumer Response /* (2000, 10, 2022/08/26) */
    They did refund my money!
    Thank you very much for your help.

  • Initial Complaint

    Date:08/09/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 9, 2022 I was attempting to call ******* to pay a bill but instead got connected to 6ya. The person I talked to said they were a third party with ******* and took all my credit card information. I didn't get a confirmation number so I called my credit card company and was told there was a charge from 6ya on my card but they couldn't cancel it. I've tried now for several hours and have been unable to get in touch with 6ya. I don't want to use their website because I believe they will scam me again. I want this charge of *** removed from my credit card and all of my personal data deleted.

    Business Response

    Date: 08/30/2022

    Business Response /* (1000, 8, 2022/08/26) */
    Hi******, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Aug 09, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email ******************* Thank you!


    Consumer Response /* (2000, 10, 2022/08/29) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    business refunded my payment

  • Initial Complaint

    Date:08/08/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This charge appeared on my credit card *************** and ******* and I did not order anything or authorize the amount from this company.

    Business Response

    Date: 08/30/2022

    Business Response /* (1000, 8, 2022/08/27) */
    Hi ****, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jul 25, 2022. As a courtesy, we went ahead and refunded you the charge and you should be able to see the funds back in your account in the next 5 to 10 business days. If you need any further assistance, please send us an email at **************** Thank you!


    Consumer Response /* (2000, 10, 2022/08/29) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    My account was reimbursed promptly with an apology from the company. I never knew what the charge was for!

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to get a customer service # for ***** because of a payment method. on Friday, August 5th. I ******* and asked for a number for them and got the one for 6ya. My banking information was requested and because I thought I was dealing with ***** and an issue for my payment, I submitted it. The representative I talked to did not seem to recognize the name and told me I should contact them on their website. I subsequently found out that I had signed up for 6ya and that there was a membership fee. I requested that the membership be cancelled and that the fee be refunded within an hour after I found out. They cancelled my membership but did not refund my fee. I feel that I was misled as to who I was talking to and that they should refund my fee as I did not receive any help from them. I am ****************** only able to work part time. Can you please help me? Thank you.

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 8, 2022/08/27) */
    Hi *****, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Aug 05, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at****************. Thank you!

  • Initial Complaint

    Date:08/08/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was not informed of a charge until after I was connected then I was told when I canceled I will definitely be reimbursed my *** but I never received my reimbursement for the *** or the help that they guaranteed me they would give me from **** for the charges that occurred on my card that I did not authorize this happened July 9th 2022 I will greatly appreciate a refund like I was told I would get and a response to the emails that I emailed them already thank you

    Business Response

    Date: 09/12/2022

    Business Response /* (1000, 8, 2022/08/27) */
    Hi *******, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jul 08, 2022. As a courtesy, we went ahead and refunded you the charge and you should be able to see the funds back in your account in the next 5 to 10 business days. If you need any further assistance, please send us an email at **************** Thank you!

  • Initial Complaint

    Date:08/08/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Saturday July 23,2022 I was trying to order an ****. every time I submitted my information to order a ride it said my debit card had expired. I entered my information more than ten times with the same result. When I tried to get help from **** online I was directed to the 6ya site. I put in my banking information ,tried to order an **** again with no success. When I checked my bank account ****** had been withdrawn in less than 5 minutes. I immediately found a number and called to speak to a customer service rep. His name was ********** I explained the situation and said I did NOT want this membership and wanted my money BACK!! . He stated he was sorry and that a refund would be issued in 1-3 business days. The following Tuesday, I received a email from my bank informing me that my checking account had been hacked and there had been fraudulent activity. I was advised to cancel my debit account. I have not received a refund, because 6ya does not have my debit card information anymore. I received an email from them today 8/8/2022 that I agreed to the terms of the membership and there would be no refund. This email came from "****" This company is a FRAUD. It may be only ******* but this should not be allowed.

    Business Response

    Date: 08/30/2022

    Business Response /* (1000, 10, 2022/08/27) */
    Hi *********, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jul 23, 2022. As a courtesy, we went ahead and refunded you the charge and you should be able to see the funds back in your account in the next 5 to 10 business days. If you need any further assistance, please send us an email at **************** Thank you!


    Consumer Response /* (2000, 14, 2022/08/30) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I have accepted the response from 6ya to refund my account.However, it is my belief that this company is still a complete FRAUD! Shame on you. The majority of people in the world are not well off or wealthy.$50.00 dollars may seem a small sum to you.But for some consumers it may mean food,medication, transportation.etc. What you are doing is a form of THEFT and I believe you are aware that it is.I have been speaking to friends and family about this company in order to prevent you from lying to another consumer.

  • Initial Complaint

    Date:08/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called ******* change my payment method. Somehow, after I entered my change I received a receipt for a payment of $49.00 monthly from Help in Seconds? I want my money refunded and this scam account cancelled.

    Business Response

    Date: 08/30/2022

    Business Response /* (1000, 8, 2022/08/26) */
    Hi ******* we are sorry for any inconvenience caused!
    I reviewed your account and saw that you signed up with us on Aug 07, 2022 and spoke with one of our experts regarding an email address you wanted to change and the payment method. Even though you used our services, as a one time courtesy we tried to refund your charge/s, but it did not go through. This usually happens when you approached your financial institution, and they blocked your credit card. If that is the case, we strongly recommend that you contact your bank directly. Thank you!


    Consumer Response /* (3000, 10, 2022/08/29) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I called my bank to report a fraudulent charge to my checking account by this business. The bank processed my claim and reimbursed me for the $50.00 charge that I did not authorize. This company should reimburse my bank accordingly.

  • Initial Complaint

    Date:08/07/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I I accidentally called help in seconds I was charged for the phone call $49 then plus $1 when I talked I got hanged up on immediately why is this a $50 phone call

    Business Response

    Date: 09/15/2022

    Business Response /* (1000, 8, 2022/08/25) */
    Hi *****, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Aug 05, 2022. As a courtesy, we went ahead and refunded you the charge and you should be able to see the funds back in your account in the next 5 to 10 business days. If you need any further assistance, please send us an email at ***************. Thank you!

  • Initial Complaint

    Date:08/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I accidentally clicked on this site .Thought I was getting the **** customer service directly and was redirected to 6ya site they I filled out my bank card information thinking uber needs it to readjust and refund me.But it was 6ya.com first they charge me a dollar and when I saw it I called their customer service team to say hey what just happened cancel this !I was told they did.But hours later they took additional ***** out of my bank account! So I called again saying what did you just do to me?Refund me It was cancelled all this was mistake! They just keep telling someone will contact me email within 24 -48 hrs but wont tell me when I will get the refunds.

    Business Response

    Date: 09/12/2022

    Business Response /* (1000, 8, 2022/08/27) */
    Hi *****, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Aug 05, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at ***************. Thank you!

  • Initial Complaint

    Date:08/07/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********** gave me access to one of her credit cards and I was desperate to get a solution to a problem I had but I couldn't find a customer service number for the business.
    6YA kept popping up and it sounded like it was some kind of official complaint house. It said something about a one-time fee or signing up. Well they didn't charge me up one time fee and************ just called me up screaming that they charged *** on her card even after I got in contact with them and told them to cancel. I'm sorry I can't remember the exact date it was a couple of months ago.

    Business Response

    Date: 09/06/2022

    Business Response /* (1000, 8, 2022/08/27) */
    Hi ****, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jun 30, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at **************** Thank you!


    Consumer Response /* (2000, 10, 2022/09/06) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I am willing to accept their apology and the refund due to me but I must reiterate I never signed up for more than one call not a monthly or yearly accounts just one call.

6YA, Inc. is NOT a BBB Accredited Business.

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