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Business Profile

Tech Support

6YA, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 177 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/07/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 5, Placed order on ********'s web sight. Some reason didn't get confirmation number.Though strange so checked my acct. The money had been taken. I just wanted to be sure my gift ordered would be here for her party on the 13th, she will be 6. So went back to check, in ********'s web sight.at least assumed I was.Thought strange asking me all this information again. Well any ways still did not get number. So I called ******* here for 800 customer service for on line orders. They helped me and was great. Than I get email telling my membership card for 6ya. I have no idea what was going on.So I called Told them It must be a mistake because I did not wish to be a member !After a few attempts to cancel this I get a guy named ***** .I told him I did not join or give them any permission to take any money out of my acct. Said could not help me so I did ask to talk to someone that could. By this I am frustrated with him absolutely no help.I told him I was going to call ********************** and file complaint! He tells me ( Good luck) and hangs up on me. So than call my bank, have to go in and cancel my card, get new one and they help me file fraudulent merchant report on their $ **************** had no permission to do this.I also called and filling *************** complaint!My order from ******** ********* ********************************************************************.My question is how were they able to be on ********'s web sight?

    Business Response

    Date: 09/16/2022

    Business Response /* (1000, 8, 2022/08/25) */
    Hi ****, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Aug 05, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at ***************. Thank you!

  • Initial Complaint

    Date:08/07/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *********** gave me access to one of her credit cards and I was desperate to get a solution to a problem I had but I couldn't find a customer service number for the business.
    6YA kept popping up and it sounded like it was some kind of official complaint house. It said something about a one-time fee or signing up. Well they didn't charge me up one time fee and************ just called me up screaming that they charged *** on her card even after I got in contact with them and told them to cancel. I'm sorry I can't remember the exact date it was a couple of months ago.

    Business Response

    Date: 09/06/2022

    Business Response /* (1000, 8, 2022/08/27) */
    Hi ****, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jun 30, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at **************** Thank you!


    Consumer Response /* (2000, 10, 2022/09/06) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I am willing to accept their apology and the refund due to me but I must reiterate I never signed up for more than one call not a monthly or yearly accounts just one call.

  • Initial Complaint

    Date:08/07/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was having issues with *********** and I mistakenly thought 6ya was associated with them. They misrepresented the association. I want a refund of my ****

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 8, 2022/08/26) */
    Hi ***, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Aug 08, 2022. As a courtesy, we went ahead and refunded you the charge and you should be able to see the funds back in your account in the next 5 to 10 business days. If you need any further assistance, please send us an email at **************** Thank you!

  • Initial Complaint

    Date:08/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The incident happened approx. 45 minutes ago. I THOUGHT I was reaching out to **** and I put my debit card number in expecting to get my tip that was on my **** account. I've NEVER heard of 6YA and I in no way would let them take the ****** that they stole from me. I just want a refund and I don't want these people to contact me because they are scammers.

    Business Response

    Date: 09/08/2022

    Business Response /* (1000, 8, 2022/08/25) */
    Hi ********, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Aug 06, 2022 and we have already refunded you the charge. If you need any further assistance, please send us an email at **************** Thank you!

  • Initial Complaint

    Date:08/06/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 20th I had an issue *************** I asked for assistance with my issue. Unbeknown to me I was transferred 6YA agent. I explained I had a charge on my credit for ***** and did not approve of the charge. The agent tells me to go and cancel my membership. I do just that.... 5 days go by call and email *************** directly 3 times with no response to my email. I was then given a phone number to call and was told I would get a call back. NO CALL BACK! Today I called briefly explained my issue for the 5th time the agent was so rude she said, "I will have a member of the team call you with in 24 hours" and then hung up. She never asked for my phone number or reconfirmed any contact information. All I want is the ***** ******* placed back in my account as I NEVER APPROVED OF THE CHARGE!!! I am getting the run around. I have given them plenty of time to resolve my issue and they have not. I emailed them and was given this inquiry number (XXXXXX).

    Business Response

    Date: 09/09/2022

    Business Response /* (1000, 8, 2022/08/26) */
    Hi ******, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jul 19, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at **************** Thank you!

  • Initial Complaint

    Date:08/06/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was googling Uber support for a charge I received when I was taken to 6YA chat room. Thinking I was chatting with Uber I asked about the Uber App and it asked for the CC card. Thinking they needed this to verifying charge I entered it. That's when I received a message thanks for signing up. I immediately canceled that subscription and have asked for a refund but have not received a response from the company. I would like a refund of ***** and ***** I do not want to use this service until August 24th

    Business Response

    Date: 08/31/2022

    Business Response /* (1000, 8, 2022/08/25) */
    Hi ****, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jul 24, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at ***************. Thank you!


    Consumer Response /* (2000, 10, 2022/08/26) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I was given a full refund, thank you 6YA

  • Initial Complaint

    Date:08/06/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    8/5/22 I called the number ****** gave me for ******* - I was trying to reach a live person to describe my issue with ******* billing statement.
    Unbeknownst to me I was greeted by 6ya agents instead. They collected my info and heard my issue. They said they'll be happy to help but needed me to fill in an application. Still thinking I was talking to ******* I complied. Finally they had me talk to actual ******* representative, who went ahead and resolved my issue.
    At that point I was already lured to become 6ya member under false pretenses.
    Today I discovered 2 charges - $1 and *** and realized I've been had.
    I called my credit card and disputed *** charge. I then researched 6ya, found similar complaints on your site, and went thru steps to cancel 6ya "membership"
    I want to make sure my money are refunded and that it is on record that 6ya is engaged in deceiving business practices.
    Thank you!

    Business Response

    Date: 08/26/2022

    Business Response /* (1000, 8, 2022/08/25) */
    Hi ****** we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Aug 05, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at***************** Thank you!


    Consumer Response /* (2000, 10, 2022/08/25) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I got my money

  • Initial Complaint

    Date:08/06/2022

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/31/2022 I made a mistake in trying to contact ************** and instead got 6YA for an answer. Before I knew it my debit card was charged a ** and a *** charge. There was no indication that there was going to be a charge until I got an email that I was charged. I have sent a request to be reimbursed and my membership be cancelled. I sent the request on ******** and still have received no response and there is no phone number for customer service. To me this company is a scam and shouldn't be allowed to do business,

    Business Response

    Date: 08/30/2022

    Business Response /* (1000, 8, 2022/08/26) */
    Hi ******** we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jul 31, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at ***************. Thank you!


    Consumer Response /* (2000, 10, 2022/08/29) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I accepted their response as I was reimbursed and the account was closed. Thank you for the help in this matter as the company wasn't responding to my requests.

  • Initial Complaint

    Date:08/05/2022

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was on Uber sight and I was tryin to see how was I charged 5 dollars for a tip I did not consented to and I was redirected to dat site I gave my card info thinkin I wud get help with refunding my 5 dollars and dat company help 6ya charged me 49.99 subscription fee I had no knowledge of I was payin 49.99 I was never told or warn of the charge had I knew of the charge I never wudd Have consented to it or give my card information to them I just want to be refunded once knowing of it I canceled it fast within minutes the so called subscription I never knew I was signing up for never intended for just charged me 49.99 in seconds which I got no help from them

    Business Response

    Date: 09/15/2022

    Business Response /* (1000, 8, 2022/08/25) */
    Hi******, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Aug 05, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at **************** Thank you!

  • Initial Complaint

    Date:08/05/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    6ya took money out of my account and I have called and emailed but can't get anyone to contact me. I just want the ****** put back in my checking account!! I never signed up for this service. I was trying to enter my cc number on my ****** account not these people!! Please help me get my money back.

    Business Response

    Date: 09/15/2022

    Business Response /* (1000, 8, 2022/08/25) */
    Hi ********, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jul 31, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at ***************. Thank you!

6YA, Inc. is NOT a BBB Accredited Business.

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