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Business Profile

Tech Support

6YA, Inc.

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 180 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/16/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I initially signed up for Peacock but changed my mind and went to a website to discontinue the service (which I never ***********************************************************************) Somehow I ended up at****************** which charged me $49 for simply contacting them.
    I had my bank, Wells Fargo, investigate and it stopped the payment. This all occurred about a month ago.
    Today, I noticed that ************* is charging me another $49. and Peacock wants another $2.11!

    My bank won't open until Monday and I was hoping to stop this by reporting this to your organization.
    Thank you.

    ****************

    Business Response

    Date: 10/18/2022

    Business Response /* (1000, 5, 2022/10/17) */
    Hey********, we are sorry for any confusion we may have caused! You signed up with us on Sep 14, 2022. We have now refunded your account and made sure that it is canceled. If you need anything else, please send us an email at **************** Thank you!


    Consumer Response /* (2000, 7, 2022/10/18) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:10/15/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Today Saturday October 15 I checked my bank account as I do every Morning an saw a $49.00 debit.I never used this company for any services. I am 82 years old and the only thing I can think of about a week past I was trying to solve a poblem about how to send a message on my computor that would nor work I googled it for help and my problem still not fixed. thank you for your help **************

    Business Response

    Date: 10/28/2022

    Business Response /* (1000, 5, 2022/10/17) */
    Hey ****, we are sorry for any confusion we may have caused! We have now refunded your account and made sure that it is canceled. If you need anything else, please send us an email at [email protected]. Thank you!

  • Initial Complaint

    Date:10/14/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called 6YA on 9-18-22 mistakenly thinking they were connected with Best Buy. I was only trying to find out when an installer we were waiting for and who was more than an hour late would be here. The person I talked to didn't know anything because they are not associated with Best Buy. This was quickly ascertained, I did not buy anything from 6YA and don't even know how they got my credit card information. I, like other people's complaints, have a charge of $1 and another of $49 on my VISA card.

    Business Response

    Date: 10/18/2022

    Business Response /* (1000, 5, 2022/10/17) */
    Hi ******, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Sep 17, 2022. Also, we can tell you that your account was already canceled and refunded. If you need anything else, please send us an email at ***************. Thanks!


    Consumer Response /* (2000, 7, 2022/10/17) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I accept the resolution/response to my complaint as long as the charges of $1 and $49 are refunded to my VISA account.

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying take money from my cash app card .so please stop

    Business Response

    Date: 10/28/2022

    Business Response /* (1000, 5, 2022/10/14) */
    Hi *****, we are very sorry about any inconvenience caused! We reviewed your account and we see that on Sep 11, 2022, you signed up with us and spoke with one of our experts. We have now canceled your account, and you were not charged after all for the $49. If you need anything else, please contact us directly at **************** Thank you!

  • Initial Complaint

    Date:10/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a charge of $49 and another charge for $1 on my credit card statement dated 10/7/22 for both transactions. The charges are to 6Ya Inc and provides a phone number (**************). I called the number but it didn't provide any answers and I couldn't connect to a representative. I sent an email to them on their website and requested a full refund. I have no idea what these charges are for and I didn't subscribe or authorize any of these charges. I received a text from them saying they are cancelling my "subscription", but I never subscribed to anything!!! So I demand a refund for the 2 charges mentioned above.

    Business Response

    Date: 10/28/2022

    Business Response /* (1000, 5, 2022/10/14) */
    Hi ****** we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Oct 07, 2022. Also, we can tell you that your account was already canceled and refunded. If you need anything else, please send us an email at **************** Thanks!

  • Initial Complaint

    Date:10/09/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/27/2022 my credit card was charged $49.00 and $1.00 by *******.I have no idea who they are or why my account was charged. I don't even know how they obtained my information. This is a big concern! Please help me get a refund. Thankyou **************************

    Business Response

    Date: 10/26/2022

    Business Response /* (1000, 5, 2022/10/14) */
    Hi *****, we are so sorry for any inconvenience caused! We looked into your account and see that you signed up with us on Sep 27, 2022. We went ahead and refunded you the charges, you should see the funds back in your account within the next 7 - 10 business days. If you need anything else, please send us an email at **************** Thank you!


    Consumer Response /* (2000, 7, 2022/10/21) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:10/09/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 2 charges on my Visa credit card, dated 10/4/2022 from 6ya, $1.00 & $49.00.

    I did not authorize these charges & have no idea what the company 6ya is.

    I would like these charges to be credited to my account ASAP.
    Thank you!

  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 6th I contacted WOW to change my name on my account from ************** to ************** and to change my payment method to a different debit card. I was using their chat feature to do this. In the midst of this a box appeared stating they could help. After entering my new debit card number I became uncomfortable and exited the screen. The next day I had 2 charges on that debit card for $1 and $49 from a company called 6YA. At no time during the chat was I told that this was not part of WOW and that I would be charged. I need to be refunded and the account canceled.

    Business Response

    Date: 10/18/2022

    Business Response /* (1000, 5, 2022/10/14) */
    Hi *******, we are so sorry for any inconvenience caused! We looked into your account and see that you signed up with us on Oct 06, 2022. We went ahead and refunded you the charges, you should see the funds back in your account within the next 7 - 10 business days. If you need anything else, please send us an email at ***************. Thank you!


    Consumer Response /* (2000, 7, 2022/10/18) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    Complaint was resolved to my satisfaction

  • Initial Complaint

    Date:10/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I called **************** for help with a phone problem. An "expert" came on the line and "fixed" it. Suddenly I'm getting emails from something called 6ya.
    The problem wasn't fixed.
    And then there are charges on my bank account from this 6ya company. $50 in total.
    I didn't ask for this group and don't want this group.
    I have canceled the account and want my money refunded immediately.

    Business Response

    Date: 10/17/2022

    Business Response /* (1000, 5, 2022/10/14) */
    Hi ******, we are so sorry for any inconvenience caused! We looked into your account and see that you signed up with us on Oct 06, 2022. We went ahead and refunded you the charges, you should see the funds back in your account within the next 7 - 10 business days. If you need anything else, please send us an email at [email protected]. Thank you!


    Consumer Response /* (2000, 7, 2022/10/17) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:10/06/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On October 4/22, after having set up a Lyft account while in Annapolis MD, I asked for a Lyft driver to come pick us up. It seemed Lyft had charged my credit card, but the driver did not show up. I then asked again, and it looked like Lyft charged me a second time. Again a driver did not arrive, even though I could see on the app that a Lyft driver was within a block of our pickup spot before veering away. Immediately after placing my second request for a ride, I messaged what I thought was Lyft to ensure that I only be charged once. Somehow Lyft redirected me to 6YA, INC. I was unaware of this until at the end of a short and unsatisfactory exchange, something popped up about a "free trial." Later that day I found two charges on my credit card from 6YA, INC.: $CAD 1.40 ($US 1) and $CAD 69.44 ($US 49.00). (I did give them my credit card information when asked, thinking that Lyft was asking in order to reimburse for the double charge.) I did not ask to be redirected to 6YA, INC., I had no idea I wasn't dealing with a customer service rep at Lyft, and 6YA, INC. did nothing for me. I never authorized those charges. It feels like 6YA, INC. is a scam - and it seems that Lyft is both incompetent and "sneaky" - perhaps getting kickbacks from 6YA INC.? I think 6YA INC. needs to reimburse me. (Thus far, I see neither of the charges I feared from Lyft, but I suggest that folks think twice before choosing Lyft over other driver services or old-fashioned metered taxis.)

    Business Response

    Date: 10/26/2022

    Business Response /* (1000, 5, 2022/10/14) */
    Hi Bernice, we are so sorry for any inconvenience caused! We looked into your account and see that you signed up with us on Oct 04, 2022. We went ahead and refunded you the charges, you should see the funds back in your account within the next 7 - 10 business days. If you need anything else, please send us an email at ***************. Thank you!


    Consumer Response /* (2000, 7, 2022/10/24) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    I received both a note of apology and a refund from 6YA, INC. I plan no further involvement with either company. Now my hope is that both Lyft and 6YA, INC. will both improve both their efficiency and their transparency toward customers, folks who simply want a ride from Point A to Point B.

6YA, Inc. is NOT a BBB Accredited Business.

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