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Business Profile

Tech Support

6YA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Complaints

Customer Complaints Summary

  • 169 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/12/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had arrived at the Baltimore/Washington airport from Knoxville, TN on Sunday, 8/21 in mid-afternoon and had been directed by my employer, Westat, to hail Uber for a ride to the hotel where training was to take place the next several days (Marriott Baltimore Waterfront). I had never used Uber and was having trouble with the app. I didn't realize that Uber doesn't provide a phone number for customer service. I went online and typed in technical assistance for Uber and 6Ya popped up, but I didn't realize that at the time. In the meantime, I had called my supervisor who told me that I would have to provide my credit card information to Uber, even though Uber was to be paid directly by Westat. So when my credit card number was requested apparently by 6YA, I thought it was requested by Uber and provided that information. I didn't realize until later that it wasn't Uber. In conversation with my supervisor during this time, we decided that I should delete the Uber app and then reinstall it in the hope that it would work correctly. I also provided my credit card information - this time to Uber - and then was able to hail an Uber ride to my destination. I realized after speaking with my supervisor later that day Uber does NOT have a phone number for customer service. So I later called the 6YA phone number the same day and told the individual answering the phone that I had made a mistake and didn't mean to sign up for any "membership". I was told that my "membership" would be canceled. But the $49 charge was not removed from my credit card. I've disputed the charge with my credit card company but 6Ya has not removed the charge to date. I don't think this company is clear that they are an independent source of services and NOT related to Uber. And I don't understand why they won't remove this charge. All interaction with this company took place over the phone and via text messages so I have nothing on paper to document

    Business Response

    Date: 09/30/2022

    Business Response /* (1000, 5, 2022/09/17) */
    Hi *******, we reviewed your account and we see that you signed up with us on Aug 21, 2022 and spoke with two of our experts,******************* regarding assistance you needed with Uber. Nevertheless, we tried to refund your charge as a courtesy although you used our services, but it did not go through. This usually happens when you approached your financial institution first, and disputed the charge which shows we won the dispute. If you have any questions, please send us an email at **************** Thanks!

  • Initial Complaint

    Date:09/11/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have no clue who this company is or how they accessed my account.
    On 9/8/22 6YA withdrew $49.00 from my checking account without my knowledge or consent. I am demanding a full refund...
    The reviews of this company seem to have a lot of this type of activities on it and I hope authorities are following these reviews and take action.!.

    Business Response

    Date: 09/30/2022

    Business Response /* (1000, 5, 2022/09/15) */
    Hi ****** we are very sorry for any confusion caused! It looks like ******* signed up with us on Aug 07, 2022 regarding an order of groceries that she placed, but they were late. She spoke with two of our experts who helped her with the situation. We have now canceled your account, so there will be no additional charges. Please let us know if you have any questions by sending us an email at **************** Thank you!


    Consumer Response /* (3000, 7, 2022/09/23) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    Obviously my wife didn't sign up to an IT company while trying to order groceries...I want a full refund of the original $49.00.


    Business Response /* (4000, 9, 2022/09/28) */
    Hey ****** as a one time courtesy we went ahead and refunded the charge. You will be able to see the funds back in your account within the next 5 to 10 business days. Thanks!

  • Initial Complaint

    Date:09/10/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sep 10, 2022
    I was on Amazons website trying to get assistance with a return.. when a chat window came up and asked me to describe my issue. Then the chat bot said that my question required a customer service person could they text me and then the next thing I know is I am being told to enter my credit card. I did it!. The amount was, IMO, a test amount of 1.00 to see if the account was valid. I am sure my card was sold before I got off the phone with the very chatty customer service agent. I have cancelled my credit card.

    Shame on Amazon for not providing a customer service # on their website.

    Scary is how this chat bot came up .... Amazon said they do not use this service to help customers during high call times.

    Business Response

    Date: 10/03/2022

    Business Response /* (1000, 5, 2022/09/16) */
    Hi*******, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Sep 10, 2022 and spoke with one of our experts, *******, regarding Amazon and she tried help you. Your account was already canceled, and you were not charged anything else but the $1 trial. If you need anything else, please send us an email at **************** Thanks!


    Consumer Response /* (3000, 7, 2022/09/16) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    If they get $1.00 once x 100 times that's $100.00 then for those who don't catch and cancel how much more money is that ... they know also have all my credit card information and it has been verified by the $1.00 charge that they can sell for more $$ again! The way they came up when I was on the Amazon webpage ... looking looking like a chat bot is wrong and the bot itself is deceptive in the it "chats" to you ... They are not part of or working for Amazon. When I called back the number that has called my cell phone the person on the phone was very defensive... you wanted me to call you ... NO I wanted to talk to so
    Done from Amazon! I canceled the recurring charge .. then I had to report my card as compromised. I truly believe that**** is a scam company getting you to give them your card number .

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I did not order the servic from 6ya inc. I was on the phone with a rouko customer service agen and was transferred to anther person which was this 6ya service I told them about my issue with rouko and said I had the wrong number, they then transferred me to another person. I ended up hanging up and starting over again. A couple days later there was a charge on my credit card for 1 dollar and 49 dollars from this 6ha company. I did not authorize this purchase . I have contacted my credit card company and canceled my card. This is not the first complaint about this company for the same reason. It is such an inconvenience and so horrible that this can be done. I want other people to be aware of this fraud .

    Business Response

    Date: 09/16/2022

    Business Response /* (1000, 5, 2022/09/15) */
    Hi *****, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Sep 05, 2022 and spoke with one of our experts, ******** regarding Hulu and he tried help you. Nevertheless, you were already refunded and your account was canceled. If you need anything else, please send us an email at **************** Thanks!


    Consumer Response /* (2000, 7, 2022/09/16) */
    (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 31st 2022 I was on a website and was attempting to get services from them when this site 6ya popped up. I thought it was a site that the website I was on was for them. When I realized what had happened, I immediately looked up 6ya's number and called. I spoke to a man who that I explained that I didn't know it was a different site and he told me "No worries you will have your refund in 5 to 7 days". I did not receive it and I called another time and talked to a lady and told her what happened and she said the same thing, in so many words, that the guy I had talked to. So I waited and waited until I had forgotten about it until I was looking at my bank account and noticed it was not put back in yet!!! They should not be allowed to just pop into a website that you are on!!! They took first $1.00 and then $49.00 right after that. That equals $50.00 that they owe me. Please help me get my money back. I am disabled and I live only on my SSDI money!!!

    Business Response

    Date: 09/14/2022

    Consumer Response /* (2000, 7, 2022/09/13) */
    I am so sorry to you and 6ya,I did not see the refund that was put back into my account before I even made the complaint. I feel terrible about this. Please accept my sincere apology.****************

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This 6ya company has been charging fraudulent charges on my Canadian credit card, which I never provided used this company or never heard of this company before!! They have been charging every month since July US dollars totaling $200. I am not sure how to contact them because I never did any transactions with them. I am calling my bank in Canada as well, but I would like this fraudulent company to be punished for stealing my credit card information.

    Business Response

    Date: 10/11/2022

    Business Response /* (1000, 8, 2022/09/28) */
    Hey ********** we are sorry for any confusion we may have caused! You signed up with us on Jul 04, 2022. We have now refunded your account and made sure that it is canceled. If you need anything else, please send us an email at **************** Thank you!

  • Initial Complaint

    Date:09/08/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am a 65 year old woman and had placed an order with Bath and Body Works. I googled Bath and Body works for a phone number to resolve a shipping issue. When the Get Human website came up I mistakenly thought it was a website to assist with Bath and Body. I was on a screen waiting for to connect with someone to ask a question. The screen said I would not be billed until a question was asked. I immediately disconnected. I did not want the service nor did I take advantage of the service and use it. I was charged $50 even though it said I wouldn't be charged until I asked a question. This company uses deceptive practices to take advantage of unknowing individuals. I'm worried they will keep billing me.
    DON'T EVERY FALL FOR IT!

    Business Response

    Date: 10/11/2022

    Business Response /* (1000, 8, 2022/09/28) */
    Hi ******* we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Sep 05, 2022. Also, we can tell you that your account was already canceled and refunded. If you need anything else, please send us an email at***************** Thanks!

  • Initial Complaint

    Date:09/07/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After reading several complaints about this organization, I feel as though I was scammed for $49 & $1 which was deducted from my bank account. I do not remember anything whatsoever about this so-called 6YA communication/charge that has anything to do with my online accounts. I insist that this is a scam and would demand a refund.

    Business Response

    Date: 09/22/2022

    Business Response /* (1000, 5, 2022/09/17) */
    Hey *****, we are sorry for any confusion we may have caused! You signed up with us on Jul 31, 2022. We have now refunded your account and made sure that it is canceled. If you need anything else, please send us an email at **************** Thank you!


    Consumer Response /* (2000, 7, 2022/09/22) */
    (The consumer indicated he/she ACCEPTED the response from the business.)
    They were in agreement with my request.

  • Initial Complaint

    Date:09/06/2022

    Type:Billing Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It was recently brought to my attention by my bank that funds have been withdrawn by 6YA Inc. on more than one occasion over the past couple of months for services I never signed up for. I have no idea where they got my financial and personal information. (Possibly through my Comcast or Verizon account?) I did not enroll on their web site. Today, Sept. 1, 2022 was the first time I had visited the ******* website just to see what it was. This is a scam of some sort.

    Business Response

    Date: 10/03/2022

    Business Response /* (1000, 5, 2022/09/16) */
    Hi*****, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Jul 01, 2022. Also, we can tell you that your account was already canceled and refunded. If you need anything else, please send us an email at***************** Thanks!


    Consumer Response /* (3000, 7, 2022/09/17) */
    (The consumer indicated he/she DID NOT accept the response from the business.)
    I am grateful that funds were returned. However, I believe that the conduct of this business which led me to this point was no accident. After reading the considerable number of similar complaints on your web site it seems that this is the business model of this company. I think only reason this complaint was settled was because their fraudulent activity was exposed and I complained. I'm curious how many more victims are still out there. People should beware of this company.

  • Initial Complaint

    Date:09/05/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been billed $50/month by Help In Seconds and I'm getting email receipts from address ************** I have sent them email to cancel the account and refund all charges. I never signed up for this service and I do not want it.

    Business Response

    Date: 09/30/2022

    Business Response /* (1000, 5, 2022/09/17) */
    Hey********, we are sorry for any confusion we may have caused! You signed up with us on Aug 12, 2022. We have now refunded your account and made sure that it is canceled. If you need anything else, please send us an email at **************** Thank you!

6YA, Inc. is NOT a BBB Accredited Business.

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