Business Profile
Tech Support
6YA, Inc.This business is NOT BBB Accredited.
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Complaints
Customer Complaints Summary
- 177 total complaints in the last 3 years.
- 0 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:09/19/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today I received a notification regarding my Truist (BB &T) credit card stating they were investigating a possible fraudulent charge from a company calling themselves 6ya. I have never heard of this company. The charge was for $49.00 which was fortunately declined by my credit card company. However, in the course of trying to track down what had occurred with this company charging my credit card for service or a product I never requested nor signed up for, I discovered that LAST MONTH 6ya had also charged my card $1.00 plus an additional $49, which was allowed to go through by my Truist credit card company. I have since done enough research to know that this company is some type of "expert Information" company which charges people (apparently an arm and a leg) to provide answers to peoples' questions which they can ask these so called experts online. Worse, this is done on a subscription basis, so they can continue to take people's money! Apparently they will then claim that the individual signed up for their service, which IN FACT I did not. This company is scamming people! I have sent 6ya an email demanding they return my money to me and have blocked further use by them on my credit card and Truist will now issue me a new credit card to me with a different number. I hope you can help me with this issue as well forcing this disreputable business to stop their dishonest practices. I will take this to court also if I need to because what this company is doing is WRONG.Business Response
Date: 09/21/2022
Business Response /* (1000, 5, 2022/09/20) */
Hi *****, we are very sorry about any inconvenience caused! We reviewed your account and we see that on Aug 19, 2022, you signed up with us and spoke with one of our experts, *****, who tried to help you. We have now canceled your account, and you were not charged after all for the $49. If you need anything else, please contact us directly at [email protected]. Thank you!
Consumer Response /* (2000, 7, 2022/09/21) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We received the money back into our account. I do notice that the company's response to me is very similar to the responses that other customers have received to their complaints. Nothing indicating any culpability on the company's part, and always making it seem like the customer somehow is at fault or "forgot" they had ever signed up for this subscription service. Baloney! Generally speaking, I think people know full well what they have agreed to/signed on for, especially something as specific as signing on for a service which is 49.00 a month on a month to month basis. Really? To have your questions answered? Somebody needs to look into this business further. I have canceled my old card and am waiting on a new one, and changed my password to the online site issuing my card. Glad to get my money back, but completely disagree with 6ya's assessment that I signed up for a service I did not sign up for. Sounds good on paper though, doesn't it?Initial Complaint
Date:09/19/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was on the HULU website to change my plan and to change my payment source when a virtual helper popped up. I thought it was a HULU employee. I typed in all my bank card information thinking I was changing my account payment information. I asked them to call me and a man did. I asked if he worked for HULU and he said said they were a third party. I panicked. He asked for my log on and password for HULU and I knew then it wasn't legit. I checked my bank account as we talked and saw where this Help In Seconds company had taken $40.00 and $1.00 a total of $50.00 for me signing up! I told him I saw my bank account and I wanted to cancel the subscription that I had no idea I was signing up for and I wanted reimbursement immediately. He said within 24 hrs 8 would be reimbursed. I am terrified my bank account information is just out there! Please help me and the others I seen in your reviews. How can these pop ups come up on secure sites? I was logged into HULU! I called HULU and they helped me with my account changes and told me to contact my bank to advise them. Hoping my account will be ok. Can you help with my refund pleaseBusiness Response
Date: 09/22/2022
Business Response /* (1000, 5, 2022/09/21) */
Hi********, we are very sorry about any inconvenience caused! We reviewed your account and we see that on Sep 19, 2022. We have now canceled your account, and you were not charged after all for anything. If you need anything else, please contact us directly at **************** Thank you!
Consumer Response /* (2000, 7, 2022/09/22) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My bank account shows they did refund the money. Thank you for your helpInitial Complaint
Date:09/19/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 8/13/3022 I was trying to contact Instacart about a offer I had received via email. Somehow 6YA was able to intercept my call. I explained I was trying to reach Instacart. The gentleman explained he understood and was going to help me. He told me the email I received was a scam. I did supply my information not realizing this also was a scam. The next day I saw they had charged my account 1.00 and then 49.00. I immediately canceled my card and applied for a new one. I am a disabled senior citizen who lives on a limited income. I would never knowingly pay 50.00 for something like this. I would certainly appreciate a refund. I realize the original card is no longer valid but they could send me a check.Business Response
Date: 09/27/2022
Business Response /* (1000, 5, 2022/09/21) */
Hey *********, we reviewed your account and tried to refund your charge/s, but it did not go through. This usually happens when you approached your financial institution first, and disputed them. If you have any questions feel free to contact us at **************** Thanks!
Consumer Response /* (3000, 7, 2022/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They state they tried to give me a refund and it wouldn't go through. That was do to me cancelling that card as I was concerned more charges would be applied. I do have a new card at this time.If the Company would like to call me we can get this solved hopefully.
Business Response /* (4000, 9, 2022/09/23) */
Hi *********, you filed a dispute and we won that dispute, we are unable to refund at this time. I am sorry. Again, if you need anything else, please send us an email at **************** Thanks!Initial Complaint
Date:09/19/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On September 18, 2022 I did not order the service from 6ya inc. I was on the phone with a peacock customer service agent and was transferred to anther person which was this 6ya service I told them about my issue with peacock and said I had the wrong number, they then transferred me to another person. I ended up hanging up and starting over again. A couple days later there was a charge on my credit card for 1 dollar and 49 dollars from this 6ha company. I did not authorize this purchase . I have contacted my bank peacock This is not the first complaint about this company for the same reason. It is such an inconvenience and so horrible that this can be done. I want other people to be aware of this fraud . I'm super upset about the charge.Business Response
Date: 10/03/2022
Business Response /* (1000, 5, 2022/09/21) */
Hi *****, we are very sorry for any confusion caused. We looked into your account and we see that you signed up with us on Sep 18, 2022. Also, we can tell you that your account was already canceled and refunded. If you need anything else, please send us an email at **************** Thanks!Initial Complaint
Date:09/19/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was looking for help with my Hulu Disney+ account and when I googled a search for getting my payment resubmitted for Disney+ this site 6YA popped up and said they could help me with any issue on my hat. Then I told him what I needed and then it asked for my account number and everything I assumed that they wanted to help me pay my Hulu account again because I've been sent back from the bank. I did not want to pay 49.50 for this 6YA account so I do not want that I want them to refund that money back to me.Business Response
Date: 10/05/2022
Business Response /* (1000, 5, 2022/09/20) */
Hi *****, we are very sorry about any inconvenience caused! We reviewed your account and we see that on Sep 19, 2022, you signed up with us and spoke with one of our experts, *******, who tried to help you. We have now canceled your account, and you were not charged after all for any charges. If you need anything else, please contact us directly at [email protected]. Thank you!Initial Complaint
Date:09/15/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
on sept 10 my wife accidentally paid for a subscription of hulu by accident for $5.99 per month. I got on line to cancel hulu but but accidently paid 49.99 to 6YA to cancel the hulu account.Seniors are being taken advantage of because they can't talk to any one over the phone !! A 49.99 refund would be appreciated !! ThanksBusiness Response
Date: 09/27/2022
Business Response /* (1000, 5, 2022/09/16) */
Hi ******, we are very sorry about any inconvenience caused! We reviewed your account and we see that on Sep 14, 2022, you signed up with us and spoke with one of our experts,******, who tried to help you regarding Hulu. We have now canceled your account, and you were not charged after all for the $49. If you need anything else, please contact us directly at ***************. Thank you!Initial Complaint
Date:09/15/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was using my Uber app trying to find info on customer service when someone popped into my app & said they can help. I thought this was an Uber rep & I explained my issue. I thought I was talking to someone from Uber. Instead I found $50 membership fee on my credit card statement. None of this was discussed or approved by me. I called my Credit Card Service to dispute the charge & received a notice cancelling the "membership" but so far, I have not received a refund for the $50. This company is deceptive. How can they just be allowed to pop into my browser and misrepresent themselves? I want a refund!Business Response
Date: 09/27/2022
Business Response /* (1000, 5, 2022/09/16) */
Hi *****, we reviewed your account and see that you signed up with us on 07/05/22, and spoke with one of our experts, ****** regarding some billing issues you had. We tried to refund your charge/s, but it did not go through. This usually happens when you approached your financial institution first, and they blocked your credit card because you filed a dispute. If that is the case, we strongly recommend that you contact your bank directly. If you have any questions for us, please send us an email at **************** Thanks!Initial Complaint
Date:09/15/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I HAVE 2 CHARGES ON MY DISCOVER CARD BILL-ONE FOR $49.00 AND ONE FOR $1.00 POSTED ON 8/16/22.
I CALLED THE COMPANY AND ASKED WHAT WERE THE CHARGES FOR AND THEY COULD NOT TELL ME. I ALSO CALLED DISCOVER AND THEY REFERRED ME TO 6YA. IT IS TRULY ODD THAT I HAVE CHARGES FOR SOMETHING THAT NO ONE HAS ANY INFO ON. PLEASE HELP ME GET A REFUND. I AM 83 YRS OLD AND TOO OLD FOR THIS KIND OF AGGRAVATION! THANK YOU FOR LISTENING.Business Response
Date: 09/27/2022
Business Response /* (1000, 5, 2022/09/16) */
Hi******, we are so sorry for any inconvenience caused! We looked into your account and see that you signed up with us on Aug 16, 2022, and for some reason you did not end up using our services. Our apologies! We went ahead and refunded you the charges, you should see the funds back in your account within the next 7 - 10 business days. If you need anything else, please send us an email at **************** Thank you!Initial Complaint
Date:09/14/2022
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/11/22 I needed to cancel a paid HULU subscription and called what was described on Google search as a HULU customer service number. The call was answered as "HULU" and the representative told me he was with HULU and would help with the cancellation.
He asked a lot of questions about my account info, including my credit card number (which should have been a red flag) and never mentioned that he represented 6YA, aka "help in seconds" and "get human". Nor did he mention that I would be billed $50 for this "support".
End result: after spending 20 minutes on a call with 6YA I was told to call HULU billing. 6YA did not provide any help and could not cancel the HULU subscription.
I did not know that I was even billed until AmEx called me the following day regarding suspicious transactions on my account.Business Response
Date: 09/19/2022
Business Response /* (1000, 5, 2022/09/15) */
Hi ******, we are very sorry about any inconvenience caused! We reviewed your account and we see that on Sep 11, 2022, you signed up with us and spoke with one of our experts, *******, who tried to help you. We have now canceled your account, and you were not charged after all for the $49. If you need anything else, please contact us directly at ***************. Thank you!
Consumer Response /* (2000, 7, 2022/09/16) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The vendor credited the charge I disputed.Initial Complaint
Date:09/12/2022
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had arrived at the Baltimore/Washington airport from Knoxville, TN on Sunday, 8/21 in mid-afternoon and had been directed by my employer, Westat, to hail Uber for a ride to the hotel where training was to take place the next several days (Marriott Baltimore Waterfront). I had never used Uber and was having trouble with the app. I didn't realize that Uber doesn't provide a phone number for customer service. I went online and typed in technical assistance for Uber and 6Ya popped up, but I didn't realize that at the time. In the meantime, I had called my supervisor who told me that I would have to provide my credit card information to Uber, even though Uber was to be paid directly by Westat. So when my credit card number was requested apparently by 6YA, I thought it was requested by Uber and provided that information. I didn't realize until later that it wasn't Uber. In conversation with my supervisor during this time, we decided that I should delete the Uber app and then reinstall it in the hope that it would work correctly. I also provided my credit card information - this time to Uber - and then was able to hail an Uber ride to my destination. I realized after speaking with my supervisor later that day Uber does NOT have a phone number for customer service. So I later called the 6YA phone number the same day and told the individual answering the phone that I had made a mistake and didn't mean to sign up for any "membership". I was told that my "membership" would be canceled. But the $49 charge was not removed from my credit card. I've disputed the charge with my credit card company but 6Ya has not removed the charge to date. I don't think this company is clear that they are an independent source of services and NOT related to Uber. And I don't understand why they won't remove this charge. All interaction with this company took place over the phone and via text messages so I have nothing on paper to documentBusiness Response
Date: 09/30/2022
Business Response /* (1000, 5, 2022/09/17) */
Hi *******, we reviewed your account and we see that you signed up with us on Aug 21, 2022 and spoke with two of our experts,******************* regarding assistance you needed with Uber. Nevertheless, we tried to refund your charge as a courtesy although you used our services, but it did not go through. This usually happens when you approached your financial institution first, and disputed the charge which shows we won the dispute. If you have any questions, please send us an email at **************** Thanks!
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