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Business Profile

Tech Support

6YA, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tech Support.

Reviews

Customer Review Ratings

3.31

Average of 79 Customer Reviews

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Review Details

  • Nancy P

    Date: 08/09/2022

    6YA lied to me. I was paying a bill from shop pay for 15.00 and this tech support company took 50.00 out of my bank. I never ordered it. I told them right away to cancel me and they said they did . This was August 4th . Money never went back in bank. Today August 9th I called them and they said my account with them was never canceled. I have the proof because I took a picture that they sent me on the 4th that said it was canceled. The customer service said they needed me credit card numbers to cancel. I refused to tell her my numbers. I am going to my bank in the morning to try to solve this . Terrible. I am old and disabled and this is very hard and stressful on me.

  • Julie V

    Date: 08/09/2022

    I contacted another company online about a possible warranty issue or help with a failing product. I thought I was in touch with Customer Service and gave my cc # which I (foolishly) thought identified me as the purchaser. After speaking with a pleasant guy about my issue who was of no help really, I was charged $50 and subscribed to 6YA. I certainly never agreed to this and on SS, can in no way afford $50 per month! I have disputed the charge with my bank and now have the inconvenience of waiting a week to 10 days for a new credit card. TOTAL SCAM

    6YA, Inc.

    Date: 08/26/2022

    Hi Julie, we are very sorry to hear about this. Please accept our apologies for any inconvenience caused. I reviewed your account and tried to refund your charge/s, but it did not go through. This usually happens when you approached your financial institution first, and they blocked your credit card. If that is the case, we strongly recommend that you contact your bank directly. Please contact us at *******@6ya.com if you have an questions. Thanks!

  • Paula E

    Date: 08/09/2022

    I was sicken to find that Help in Seconds 6YA charged my gift Visa card $50. I did not know I would be charged or agree to the charges. When I sought help from Visa they were not able to help me and said I would have to call the Merchant. The 6YA has no contact number. I would like the full amount refunded to the card which has an expiration date of 9/22. All will be lost unless they refund the amount in due haste.

    6YA, Inc.

    Date: 08/26/2022

    Hi Paula, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Aug 08, 2022. As a courtesy, we went ahead and refunded you the charge and you should be able to see the funds back in your account in the next 5 to 10 business days. If you need any further assistance, please send us an email at *******@6ya.com. Thank you!

  • Janet B

    Date: 08/09/2022

    This business is a scam. I was attempting to reach a businees on a payment issue on there website. I called the phone number on website and assumed it was that business. After the call I noticed a $50 debit in my checking account. It was 6ya. Never heard of them, nor did I sign up for anything. They refuse to give me a refund. Total absolute SCAM!

    6YA, Inc.

    Date: 08/27/2022

    Hi Janet, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Jul 31, 2022, and we have already refunded you the charge. If you need any further assistance, please send us an email at *******@6ya.com. Thank you!

  • Freddie B

    Date: 08/08/2022

    Trenton was very kind and respectful. He understood my situation and reassured me it would all be good. Thank you Trenton for your patience. Trenton is an asset to this company.

  • Marie C

    Date: 08/08/2022

    Tech support was excellent for an unusual boot up issue with a pin. A system restore was the only solution and Andrew was amazing to walk me thru the complex steps necessary to successfully log on.

  • Daniel H

    Date: 08/07/2022

    Azyel gets FIVE STARS! Very helpful, polite, a credit to your company! Thank you!

  • Jesus M

    Date: 08/06/2022

    He was great on explaining and helping me out and presenting him self

  • Barbara M

    Date: 08/06/2022

    I'm quite upset! I was sent to this site by Frndly Tv and had no idea there was a charge only to discover my credit card had been charged $49.00. I did call the number back and this gentleman said he would contact customer service and have them remove charge and didn't give me time to ask for an email confirming it.

    6YA, Inc.

    Date: 08/27/2022

    Hi Barbara, we are very sorry for any inconvenience caused. We reviewed your account and we see that you signed up with us on Aug 06, 2022. As a courtesy, we went ahead and refunded you the charge and you should be able to see the funds back in your account in the next 5 to 10 business days. If you need any further assistance, please send us an email at *******@6ya.com. Thank you!

  • Terri M

    Date: 08/06/2022

    The tech specialist, Rolando was very polite and professional. But most of all, he didn't make me feel stupid when I saw that I had missed a minor detail, and could have resolved the problem myself. (We did share a chuckle.)

6YA, Inc. is NOT a BBB Accredited Business.

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