Reviews
This profile includes reviews for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.55/5 stars
Average of 221 Customer Reviews
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Review fromKathy C
Date: 09/01/2023
2 starsKathy C
Date: 09/01/2023
I just ordered the gold plan and paid ***** for a year when my statement arrived they charged me twice, there is no customer service number or email to contact them the phone stops ringing says call back later they do not send a welcome packet with card just downloaded a card info for pharmacy no way to speak with a rep and get my acct refund bank says they have to send back the double charge. HelpGoodRx
Date: 09/05/2023
Hello *****, it appears we have two accounts on file for you; we would be happy to cancel and refund one of the accounts. Once account is tied to the email ******************* the other to *************************** Please let us know which account you would prefer to cancel and we will move forward with your refund. Thank you.Review fromkent s
Date: 08/24/2023
1 starkent s
Date: 08/24/2023
Stay away, SCAM OPERATION, they are good for only a one order. You get better service from ******** call center. No one can help you with a simple login problem, but they will gladly sign ** and charge you a recurring monthly fee. BAD, BAD Business or BBBGoodRx
Date: 08/29/2023
**************, we're sorry to hear you're having trouble logging into you GoodRx account. The verification code is sent to the email address you entered, from no-********************************* If the code is not in your inbox, please check your spam and junk mail folders. If you're still having trouble locating the code check out the following article or give us a call at ************: *********************************************.Review fromAa H
Date: 08/19/2023
1 starAa H
Date: 08/19/2023
WRONG DIAGNOSES ADDED TO MEDICAL HISTORY!!! I setup an online appointment for a general visit regarding a rash/dramatist on my face. Once answering the online questions the automated system stated we think you have impetigo and will connect you with a provider. I was then connected to a very unpleasant nurse practitioner who argued with me over a blurry image of my drivers license in which I asked for a link to be able to upload a clear image instead of retaking a picture with the computer camera for a third time. She ignored my request and then suddenly stated I cannot help you and you need to be seen in person (the questions asked in the automated system filter out people who cannot be helped) and nothing else. I had no idea what she was talking about and my card had already been charged for the visit. I stated I wanted a refund and to speak with someone regarding my visit. SHE NEVER RESPONDED to any of my messages. I then look at the transaction receipt and it says COMPLETED for GENITAL HERPES!!!!!! I have NEVER had or have genital herpes which is NOW listed in my medical history!!!!!!!! I immediately contacted the ***** customer service number and was told all that can be done is a refund! There is nothing they can do about the medical history and that I would have to contact her in the chat! I stated that she will not respond and they said sorry there is nothing we can do and no other contact we can give you!!!!!! I have never been so mad! I know have this STD listed in my medical history which is NOT TRUE and goodrx is say OH WELL!GoodRx
Date: 08/21/2023
Hello Aa He, were really sorry to hear that your GoodRx Care experience was not the best. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Please send us a message through our GoodRx Care message center, on our website or in our app, and we'll be more than happy to help.?Additionally we can discuss your appointment details and medical history through the message center. We only allow the details to be changed and/or discussed via our GoodRx Care message center to help keep your medical information private. Please note that it may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours. If you have been waiting longer than the stated hours, please let us know and provide us with the email on your account so we can look you ** in our system.Review fromLeslie P
Date: 08/16/2023
2 starsLeslie P
Date: 08/16/2023
I was prescribed penicillin and their website lists it under $6 for my local Walgreen's (among a few other places). However, it costs me over $14, even with their coupon applied. Due to such a large price difference I feel that their website is just unreliable...this is not the first time I've experienced such a drastic price difference.GoodRx
Date: 08/21/2023
Hello ******, we understand your frustration with this price discrepancy. We would like to investigate this further and would be happy to speak with the pharmacy on your behalf. Please give us a call at ************! We're available Monday through Sunday from 6am to 9pm **.Review fromBarbara D
Date: 08/10/2023
5 starsEverything sounds just good but I wish I had a way of helping with getting our dogs seenReview fromDeanna W
Date: 07/31/2023
1 starDeanna W
Date: 07/31/2023
Don't waste your money on the Gold subscription. They will take your money and tell you to see a doctor in person. I could not get a temporary refill on a medication I have been taking for over 20 years. The coupons are useful but they're telemedicine is useless.GoodRx
Date: 08/01/2023
Were really sorry to hear that your GoodRx Care experience was not the best, ******. Sometimes our providers feel the best care you can receive is from an in-person provider. Additionally, our refill service is limited to certain prescriptions our providers are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Using the information you have provided here we can see that your appointments have already been refunded and your GoodRx Gold account has been cancelled. The last day you will be able to access your account is Aug. 29, 2023. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing time. If you have any further questions please let us know.Review fromMostafa S
Date: 07/26/2023
1 starMostafa S
Date: 07/26/2023
Beware SCAM, I placed an order for some ** pills, after 3 days they cancelled my prescription without giving any reason, and send me a refund only for the pills (16$) but not for the prescription which is 59$!!!!GoodRx
Date: 07/27/2023
We're sorry you had a bad experience with GoodRx Care Mostafa. We can of course look into this for you and issue a refund as part of our 100% Satisfaction Guarantee. Using the email you have provided here we were able to locate and refund the payment for your appointment. Please note refunds can take 5 to 10 business days to complete depending upon your bank's processing time. Please let us know if you have any questions or need further assistance, we'd be happy to help.Review fromMelissa H
Date: 07/24/2023
1 starMelissa H
Date: 07/24/2023
I have used this service before. I will NEVER use them again. I logged on, started a visit, and was asked by a doctor if I was ready to start a visit. I waited HOURS. I asked twice during this time if I should continue waiting. I was ignored. The next morning, I was asked a few questions. Then I was asked if I wanted to cancel my visit for a refund. Just out of the blue asked this question. I finally said I would accept a refund after getting zero response. This was an absolute waste of time, personal information, and money. While they did refund, they took my money instantly. I was told it would take up to 10 business days to refund me. Get it together.GoodRx
Date: 07/25/2023
We understand your frustrations and appreciate your patience, *******! Unfortunately, our GoodRx Care message center is not a live chat. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours. Please let us know if you still have yet to be assisted, if not we will reach out to our Care team on your behalf. We do show the refund has begun processing, on our end. If it helps you may get the refund sooner than later, as the processing time can vary depending upon your bank.Review fromMisty A
Date: 07/05/2023
1 starMisty A
Date: 07/05/2023
****** placing phone call to pharmacy after whole day of waiting a phone supervisor who was really only the supervisor of passing the ball ducted completely out of the failure by "refunding" aka take 4 weeks to return the money while they avoid all personal lack of responsibility and dutyGoodRx
Date: 07/07/2023
We understand your frustrations and appreciate your patience, *****! We're sorry you had a bad experience with GoodRx Care. We can of course look into this for you or issue a refund as part of our 100% Satisfaction Guarantee; please send us a message through your GoodRx Care account and we'll be happy to help. Please note that our GoodRx Care message center is not a live chat. It may take up to 4 hours to receive a response during normal business hours, Mon-Fri 6AM - 7PM PST, and 8 hours outside of normal business hours.Review fromPeggy M
Date: 06/29/2023
1 starPeggy M
Date: 06/29/2023
June 27, 2023 I purchased Bimatoprost eyedrops from REDBOX RX despite the inflated drug prices because I intended to transfer the prescription the following month. A few weeks later I attempted to transfer the prescription to ******'s. The pharmacist contacted REDBOX RX and was told they would not transfer my prescription.While I was at the pharmacy, I called REDBOX RX and spoke to **** who had answered the phone. I asked her why they were not transferring my prescription and she informed me that I would have to pay $69.00 to transfer the prescription that I had already paid $102.60 for weeks earlier! I told her I was never informed of this transfer fee when I had placed my order. **** admitted that customers are not informed of the fee until they attempt to transfer prescriptions. I told her that their policy was outrageous and deceptive. ******'s King ****** sells the same medication for under $19.00 with a coupon from GoodRX and ******* sells the medication without a coupon for under $50.00. I would never have purchased the eyedrops from REDBOX RX had I been informed that there was an extra charge for transferring prescriptions.Despite **** admitting that her company did not advise customers of this hidden fee, she still refused to authorize the transfer unless I paid an additional $69.00. When I continued to tell her how dissatisfied I was with their unfair and deceptive hidden policy, she said I could return the eyedrops for a refund. On June 1, 2023 I mailed the eyedrops back to REDBOX RX, but I have received absolutely no refund.GoodRx
Date: 06/30/2023
Hello, *****. While we can sympathize with your frustrating situation, GoodRx has no affiliation with Redbox Rx. For assistance with this matter you will have to contact the Redbox team. We wish you the best for luck in reaching a resolution!
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