Reviews
This profile includes reviews for GoodRx's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 221 Customer Reviews
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Review fromKimberly S.
Date: 06/25/2023
1 starKimberly S.
Date: 06/25/2023
Theres nothing good about GoodRx! purchased the Gold Membership Telehealth subscription service. Worst decision ever. Theres no one available for you to speak with. They keep saying post your questions on the message board. It takes soooo long to get a response and once they text you back they never follow through with what they say they are going to do! I had a typical good opinion of this company because they claim to be helping people afford their medications. I have not had to use these services but I admired that. Thought that I could use telehealth instead of going to the doctor. I was so wrong! This is a scam company robbing hardworking citizens in the ????! I am going to request a full refund from someone and will report back how that process was.GoodRx
Date: 06/26/2023
Thank you for bringing this to our attention, ********. Currently our GoodRx Care message center is not a live chat. It can take up to 4 hours to receive a response during normal business hours and 8 hours outside of normal business hours. We understand and would like to apologize for the frustrations this has cause. We are working to improve our processes moving forward. For now, we do offer a 100% Satisfaction Guarantee and using the information you provided here we have refunded the charges from your appointment. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing times. Please let us know if you have any further questions, we'd be happy to help.Kimberly S.
Date: 06/29/2023
I received an email from Goodrx stating that it isnt a live chat. I was aware of that. The times I was told to expect a call back went from 1 hour to 4 hours. Then I was told 8 hours on the weekend. Thing is, I signed up on Friday and by Monday morning had not received a call. Waiting for something when you are under the weather is tough but this was unacceptable. If I, the consumer, give my money hassle free, I expect the business I am dealing with to have clear concise standard operating procedures. Be honest about the service you provide. If its going to take 3+ days say that.Kimberly S.
Date: 06/29/2023
I received a response from Goodrx stating that the chat isnt live. I was aware of that. The contact time went from an hour to four hours. Then I was told 8 hours on the weekend. Yet, by Monday morning I received no call. If I give a company my money hassle free, I expect clear concise standard of care as a client. Its almost impossible to talk to a person. I couldnt imagine what someone that *** be older or not as tech savvy would endure. They said they issued a refund. I have yet to see it, but will update you guys when and if I do.Review fromKimberly B
Date: 06/13/2023
1 starKimberly B
Date: 06/13/2023
I am very upset that they would only give me a 3 month prescription for a medication I already take. I thought I was saving money versus seeing my in-person dermatologist, but this is a scam. Having to be charged every three month for a visit for a prescription I have had prescribed yearly, is a SCAM. Very upset. Please do not use their services.GoodRx
Date: 06/14/2023
Were really sorry to hear that your GoodRx Care experience was less than stellar, ********. Sometimes our providers feel the best care you can receive is from an in-person provider. Additionally, our refill service is limited to certain prescriptions, and amounts, our providers are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to investigate this further. Please send us a message through your GoodRx Care account, and well be more than happy to help.GoodRx
Date: 06/14/2023
Were really sorry to hear that your GoodRx Care experience was less than stellar, ********. Sometimes our providers feel the best care you can receive is from an in-person provider. Additionally, our refill service is limited to certain prescriptions, and amounts, our providers are able to refill via telehealth. We do offer a 100% Satisfaction Guarantee and would be happy to investigate this further. Please send us a message through your GoodRx Care account, and well be more than happy to help.Review fromTami B
Date: 06/10/2023
1 starTried using a coupon that would've saved me $150 on a medication I needed as part of my IVF cycle. Upon presenting the coupon to the pharmacy I was informed I couldn't use said coupon because of the directions my doctor gave me. Apparently GoodRx only covers using 1 patch a day vs I have to use 2 patches every other day. So because of that I had to pay over $180 for my medication, as if IVF wasn't already expensive enough I get penalized over dosage directions.Review fromWalt B
Date: 06/07/2023
1 starWalt B
Date: 06/07/2023
I signed up for GoodRx gold plan to get discounts on my prescriptions. Worked fine then I got insurance through employer. Tried to cancel many months back and I get the severe disappointment every month when I get pinged yet again for **** on my bank statement from Good Rx even though my account reads that I am a free user and my monthly charge should be **** dollars. Seems very scammish and for what I have seen from other reviewers, I can't say otherwise. It's been at least six moths since I have used Goddrx and every month I see that charge I want to explode. I have canceled that free account and if I get charged again I am going to share this experience everywhere I can! Trust.GoodRx
Date: 06/08/2023
Thank you for bringing this to our attention ****. Using the information you have provided here we were able to locate and cancel a fraud account. We have refunded the charges and have removed your card from our system. Please note refunds can take 5 to 10 business days to complete, depending upon your bank's processing time. We would like to apologize for any frustrations this has caused, and if you have any questions please let us know or give us a call at ************.Review fromShane H
Date: 05/10/2023
1 starShane H
Date: 05/10/2023
Oh my gosh, I never experienced such poor customer service!! I was hoping to do a simple doctors visit to get a prescription for fluconazole, only to be told AFTER ALREADY PAYING 39$ that I need to purchase a SEPARATE visit (i.e. - another 39$ on top of what I just paid) to get that. It felt like the NP's messages were fully automated, and spent maybe 2 minutes reviewing/ answering questions. Like, are you kidding?? Anyways, I tried chatting with their customer service representative, but they completely ignored my request. I feel like I did all I could to not write such a bad review, but I am seriously frustrated at this point. The sad thing is I heard such good things about them, but I can't imagine more people having to go through an experience like mine. Avoid at ALL costs!GoodRx
Date: 05/11/2023
We're sorry you had a negative experience with GoodRx Care, *****. As part of our 100% Satisfaction Guarantee we have issued a refund for your appointment. Please note refunds can take 5 to 10 business days to complete depending upon your bank's processing time. If you have any questions please send ** a message through your GoodRx Care account and we'll be happy to help. We are available Monday through Friday from 6am to 7pm PST, we have delayed hours on the weekend.Review fromBrian T
Date: 04/29/2023
1 starBrian T
Date: 04/29/2023
I cancelled my gold membership a while ago and GoodRx still continues to try and take out $9.99 in a membership fee. I wasn't able to contact any customer service email or number because I couldn't find one after googling it. I'll be contacting my bank to fix this issue because being charged for a cancelled membership makes zero sense.GoodRx
Date: 05/01/2023
Hello *****, we're sorry to hear about the frustrations you had cancelling your account. Please follow the link below for step-by-step instructions on how to cancel your GoodRx Gold account. Or you can give us a call at ************ and we'd be happy to help. We are available Monday through Sunday from 6am to 9pm CT and hope we can help get this resolved for you soon.*************************************************Review fromMadison T
Date: 04/14/2023
5 starsI reached out to this company Mid February due to needing two medications that I was not able to afford. I was advised of ppw that needed to be submitted at the time of my welcome call, At first I was a little confused but I reached out to customer service which was always very helpful and was advised of what to do. My medications were at my door step with in three weeks. I really could not be more grateful. Rx Savers has saved me a lot of time and money.Review fromCharles C
Date: 04/06/2023
1 starCharles C
Date: 04/06/2023
Don't fall for good rx scam saying they will have s dr write you s prescription to save you time and money from driving to Dr because you will get a message back saying you have to go to primary dr and cant help , they take your money and say sorry can't help! So basically its a scamGoodRx
Date: 04/07/2023
Were really sorry to hear that your GoodRx Care experience was not the ************************. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and would be happy to refund your visit fee. Using the information you have provide here we were able to look up your appointment details and confirm that your refund is processing. Please note refunds can take 5 to 10 business days to complete, depending upon your banks processing times. If you have any further questions or concerns please let us know so we may address them.Review fromJay S
Date: 04/05/2023
1 starJay S
Date: 04/05/2023
The online see a dr is fraud. They tell you to fill out a form and youll get to text with someone. They charge you $39 ( not on your HSA) and the dr comes back and says you need to go to an urgent care or ER. What?? She didnt even ask me questions or let me respond. Do not fall for this!GoodRx
Date: 04/06/2023
Were terribly sorry to hear that your GoodRx Care experience was not the best, ***. Sometimes our providers feel the best care you can receive is from an in-person provider. We do offer a 100% Satisfaction Guarantee and using the information here we have refunded your visit fee. If you have any further questions about your appointment, please send us a message through our message center, and well be more than happy to help.Review fromKaren B
Date: 03/30/2023
1 starKaren B
Date: 03/30/2023
RX Savers LLC charges customers for just filing to receive a discount for prescriptions. Mine was very costly, and RX said they could get it for me at a reduced cost. I paid them each month, and didn't receive all of my medication. They also told me my contract with them expired, but they never told me it expired. They claimed they sent me paper work, which they did not. They charged me again for a month after they said my account was cancelled for non-payment. I found out that Novo Nordisk doesn't charge for the meds if an application meets their requirements. I didn't have to pay RX Savers LLC all those months.Beware, this is a bad business.GoodRx
Date: 04/04/2023
We apologize that you did not find our service satisfactory! Here at Rx Savers we want to make sure everyone that enrolls in our prescription assistance program understands what we offer from the moment they are enrolled. Upon enrollment you were put through a recorded verification and digitally signed our terms of service in which you fully agreed to what our services are. Furthermore, you completed our initial welcome call which we go over again in detail about how the initial process works to the end point of you receiving your medication to ensure there is no confusion.
Once we start working on a patient's account we want to make sure we provide our advocacy service quickly and efficiently as possible! We sent you and your physician the corresponding paperwork and we received them back from both ends. We submitted your application to the manufacturer back in Oct and you were approved/enrolled with Novo Nordisk. Your account was closed due non-payment ,and not due to a contract expiring. Lastly our records indicate that the last billing occurred back in Jan 2023.We at Rx Savers wish you the best of *************** you are able to find the assistance for your medication you previously sought out!
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