Business Profile

Dental Services

Byte

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,073 total complaints in the last 3 years.
2,198 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/23/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company will not allow me to end my subscription and get a refund for dental aligners that do not work and have caused damage. They do not have a manager to discuss with and no avenue to quite paying for the treatment without ruining my credit. I have submit a letter that has indicated that my orthodontist recommends a different treatment and they will not accept it.
Business Response
Date: 04/25/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 04/25/2025

Complaint: 23242434

I am rejecting this response because: I have already tried to resolve the matter through their customer support. They will not even put a manager on the phone and have continued to be unhelpful in every way.

Sincerely,

****** Rose *******
Business Response
Date: 04/28/2025
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Customer Answer
Date: 04/29/2025

Complaint: 23242434

I am rejecting this response because: I have continually tried to work with the business and they have not been helpful at all. They will not even connect me to a manager to discuss the issue.

Sincerely,

****** Rose *******
Business Response
Date: 05/01/2025
Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Customer Answer
Date: 05/01/2025

Complaint: 23242434

I am rejecting this response because: I have already tried working with their support team multiple times and they are not helping.

Sincerely,

****** Rose *******
Initial Complaint
Date:04/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im 2023, I began my Byte aligners in September. I was 17 years old. They pulled my credit and allowed my 15 year old sister to co-sign. We were both underage and they allowed this. Recently I ordered a replacement aligner to help with my lost aligner. I ordered this aligner February 23, 2025. It has now been two months and my teeth have completely shifted without the promised 2-4 week replacement aligner. I got in contact with Byte Support and they said they are unable to refund or make the replacement aligner. So I paid 130 dollars for nothing? I asked for a refund as I did not receive any product but they refuse as it is all AI generated and no actual human helping me. Now that my teeth have completely shifted, I will not be able to even wear my replacement aligners. Which now my whole treatment is messed up. I have lost over ***** dollars with my treatment as the *** is now recalling all of their treatments.
Business Response
Date: 04/25/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:04/23/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I first started using Byte aligners, my treatment was suppose to be complete in 1 year. I am on year 4 of these and get an email that the *** is making them stop selling them due to needing to be seen by a dentist in person. I have many of the conditions listed that make you not a candidate for treatment yet they approved it and took my money for them. My dentist says that these are not good for my teeth and have made them worse. I will be reporting the dentist that approved my treatment through Byte to their state dentist board, as I should have never been given these due to my underlying conditions
Business Response
Date: 04/25/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:04/23/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Contracted Byte for aligner treatment 11/2023; $94/mo. Received aligners, went through treatment with guarantee issue would be fixed. After initial treatment additional aligners required - bottom tooth still crooked (initial reason for seeking treatment). After weeks of waiting, new aligners ordered for continued treatment. Never arrived. Called/emailed several times in the coming months & finally received answer - Byte told to halt all treatments because the *** determined they weren't servicing members with pre-existing conditions appropriately. I wasn't one of those. Had to complete form related to *** issue that said as much. Aligners were delayed. Waited a month; aligners arrived. After 2 weeks, I was emailed to discard new aligners because Byte now had to use an intraoral dental scan to make impressions. Credited me $400 & sent me on wild goose ***** of contacting myriad dental offices to get scan. Dental offices (including mine) either didn't have that technology (my dental **************** or wouldn't perform the service unless I was already their patient. I repeatedly told Byte of this issue. They responded with ineffectual suggestions and 1 dental office to contact. Contacted that ************* didn't offer the scan. Byte told me to ask my dentist for digital scan. I did. They couldn't do it. I was told I had to provide a specific letter with letterhead, etc. (official) to cease treatment. I didn't want to stop. I want them to find a dentist to do the scan since they changed their business model. Point is, I didn't sign up to research dental offices to perform scan. That's Byte's job. Byte didn't provide an office within 30 mile radius to do scan. After a 1.5yrs because I couldn't do their job, they won't help me & want letter from me to stop treatment. I want dental office to do scan or refund. They guaranteed results & didn't deliver. I was required to do additional things that weren't part of agreement when contracted for treatment in 11/2023.
Business Response
Date: 04/23/2025
Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:04/23/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Byte Aligners for $2442.03 on 07/19/2024. I had worn these aligners thoroughly and did everything they said and it has caused severe gum bleeding issues, spacing in several teeth and caused problems with TMJ. On 11/6/2024 I received an email from Byte stating there was a field safety corrective action. Stating that the aligners were contraindicated and were causing health problems as well as not giving the results that Byte had promised they would. On 04/18/2025 I contacted Byte customer service and requested a refund due to the field safety concern as well as issues regarding my gums/alignment/TMJ. They stated I needed to sign the Field Safety Notification and I needed to go to the dentist to get a letter stating these were the issues I was having. I unfortunately could not go to the dentist due to not having insurance and trying to pay off the balance of these aligners. I contacted Byte support again today 04/23/2025 and it appears they have disappeared, my phone calls wont go through and customer service wont answer stating there is no one available. I am at a loss of what to do, I gifted myself this for my birthday and now its put me in a financial hole and caused way more problems than I started with. I now owe $2920.01 due to interest since I used their financing platform Allegro Credit. I just want a refund as I will have to use this money to go to a real dentist to fix the issues this company as caused. Please let me know if there is anything I can do.
Business Response
Date: 04/23/2025
Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 04/23/2025

Complaint: 23240962

I am rejecting this response because:
I have tried the platforms you suggest and it has been unsuccessful.

Sincerely,

********* *******
Business Response
Date: 04/25/2025
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Initial Complaint
Date:04/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started my aligner treatment with Byte 7/27/2022 paying $2,295 for my aligner treatment and $779 for there protection plan. My supervising dentist was ***** **** license #*****. I had regular dental exams and treatment with my general dentist throughout my Byte treatment she advised me and my mom that my byte was no longer aligned. We let Byte know our concerns and they had me send pictures and videos and then said I needed further treatment and they sent me another set of aligner trays. My mom and I were then scared when she received a letter stating that Bytes onboarding agents wrongly treated patients so we followed up with my dentist and an orthodontist who both told me that my teeth now have an open byte where my back teeth to not meet properly, I have a little over byte and my teeth still arent completely straight. My teeth are now need to be retreated to fix the problems but caused. I have contacted byte multiple times regarding a refund so that I can start treatment with a new orthodontist and they said I need a letter from my dentist stating that they recommend I stop treatment. I am trying to get the letter unfortunately my dentist is wary of being associated with Byte. In the meantime my byte retainer is worn out and loose. Im afraid my teeth are continuing to shift and will be even worse off resulting in more corrective treatment if I dont start treatment soon. All I would like is a refund of what I spent with my Byte dental treatment so that I can start treatment and try to reverse whatever damage (that is reversible) that Byte caused. I even paid for the protection plan on top of Bytes 100% satisfaction money back guarantee.
Business Response
Date: 04/23/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:04/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the overnight aligner treatment with Byte on September 25, 2024 for 3,048$. This was to include the total number of aligners for my top row of teeth (15) and my bottom row of aligners for bottom teeth (16), along with the lifetime guarantee of retainers for my bottom and top teeth. They have not sent my last bottom aligner, nor have they sent the retainers that I have already paid for. I told them that my dentist now recommends that I will need a root canal due to my front left tooth, tooth #9, nerve being dead. My tooth has since changed a slight color and I no longer have any feeling in that tooth. my dentist has wrote in her treatment note, which was provided to Byte, that I could continue with my aligner treatment, and that I did not at this time have any abscess or infection to warrant an immediate need for a root canal. I have provided Byte with this information as they requested and they have yet to send me my last bottom aligner and retainers. I am asking for a refund of the difference that I spent on my last bottom aligner and fee that I paid for guarantee of retainer/protection plan that is 799$. I am letting them off easy by not trying to blame them for me needing a root canal when my teeth were perfectly fine before starting treatment. Although, my nerve died due to trauma which I know was done by the aligners that they have sent me. I am asking for them to either send me my last tray and retainers or refund me the difference please.
Business Response
Date: 04/23/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 04/23/2025

Complaint: 23238757

I am rejecting this response because: I have already done what they are telling me to do numerous times, and no resolution has been made.

Sincerely,

Keaira S
Business Response
Date: 04/23/2025
Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

Customer Answer
Date: 04/25/2025

Complaint: 23238757

I am rejecting this response because: They are saying the same thing that they responded with the first time and are still not providing a resolution.

Sincerely,

Keaira S
Business Response
Date: 04/28/2025
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Initial Complaint
Date:04/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started my aligner treatment with Byte 3/30/2022 paying $16 for my impression kit, $2,295 for my aligner treatment and $779 for there protection plan. My supervising dentist was ******* ******** license #*****. At the initial sign up online when the orders my impressions and then again while speaking with a costumer service sales agent I disclosed that I have periodontal disease and capped/crown teeth. I seen my dentist and periodontist on a regular basis while doing my Byte treatment and at one point my dentist advised that my teeth were loose and that I should check with my Byte dentist. I did notify byte and they responded by having me slow down my tray switching. Now they sent me a notice that they were not supposed to treat me. I was scared and followed up with my Periodontist, dentist and an orthodontist who all told me that my teeth are loose from shifting to fast, an open byte where my back teeth to not meet properly. My teeth are now need to be retreated to fix the problems though a specialist. I have contacted byte multiple times regarding a refund so that I can start treatment with a new orthodontist and they said I need a letter from my dentist stating that they recommend I stop treatment. I am trying to get the letter unfortunately my dentist is wary of being associated with Byte. In the meantime my byte retainer has broken and my teeth are continuing to shift. All I would like is a refund of what I spent with my Byte dental treatment so that I can start treatment and try to reverse whatever damage (that is reversible) that Byte caused. I even paid for the perfection plan on top of Bytes 100% satisfaction money back guarantee.
Business Response
Date: 04/23/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered byte aligned to fix my overbite.. first I was on monthly payments that were being made on time every month then all of a sudden my credit card was charged for the entire amount owed. I did my alignments that wer painful and never changed my overbite at all..I still have the same smile I had when I first started . I called the company and received no answer back. I finally text via computer advisor for a refund of the product because it did not work as the business claimed it would. I had to keep calling numerous times for a refund and received no answer and no wthe company put everything on hold and is not selling byte products at all . So I am demanding a full refund of my money back
Business Response
Date: 04/23/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Byte states they will issue a refund with proof of purchase and faulty service/product which I can provide both. I requested a refund due to inability to provide a service agreed upon and they are refusing when I know many others have received refunds for the same issues. They promised no in office visits, speedy treatment and straight teeth ALL which were untrue. I was scammed out of thousands with this company and have wasted over 3 years dealing with them. I simply want what Im entitled to. They cannot provide the service they promise you and are simply SCAMMING people trying to better their oral health.
Business Response
Date: 04/23/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 04/23/2025

Complaint: 23236037

I am rejecting this response because: i have reached out to them in the manner they asked and nothing is resolved still.

Sincerely,

Amber
Business Response
Date: 04/23/2025
Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Wednesday, January 8th

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