Business Profile

Dental Services

Byte

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,058 total complaints in the last 3 years.
2,197 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:04/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased the overnight aligner treatment with Byte on September 25, 2024 for 3,048$. This was to include the total number of aligners for my top row of teeth (15) and my bottom row of aligners for bottom teeth (16), along with the lifetime guarantee of retainers for my bottom and top teeth. They have not sent my last bottom aligner, nor have they sent the retainers that I have already paid for. I told them that my dentist now recommends that I will need a root canal due to my front left tooth, tooth #9, nerve being dead. My tooth has since changed a slight color and I no longer have any feeling in that tooth. my dentist has wrote in her treatment note, which was provided to Byte, that I could continue with my aligner treatment, and that I did not at this time have any abscess or infection to warrant an immediate need for a root canal. I have provided Byte with this information as they requested and they have yet to send me my last bottom aligner and retainers. I am asking for a refund of the difference that I spent on my last bottom aligner and fee that I paid for guarantee of retainer/protection plan that is 799$. I am letting them off easy by not trying to blame them for me needing a root canal when my teeth were perfectly fine before starting treatment. Although, my nerve died due to trauma which I know was done by the aligners that they have sent me. I am asking for them to either send me my last tray and retainers or refund me the difference please.
Business Response
Date: 04/23/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 04/23/2025

Complaint: 23238757

I am rejecting this response because: I have already done what they are telling me to do numerous times, and no resolution has been made.

Sincerely,

Keaira S
Business Response
Date: 04/23/2025
Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

Customer Answer
Date: 04/25/2025

Complaint: 23238757

I am rejecting this response because: They are saying the same thing that they responded with the first time and are still not providing a resolution.

Sincerely,

Keaira S
Business Response
Date: 04/28/2025
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Initial Complaint
Date:04/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started my aligner treatment with Byte 3/30/2022 paying $16 for my impression kit, $2,295 for my aligner treatment and $779 for there protection plan. My supervising dentist was ******* ******** license #*****. At the initial sign up online when the orders my impressions and then again while speaking with a costumer service sales agent I disclosed that I have periodontal disease and capped/crown teeth. I seen my dentist and periodontist on a regular basis while doing my Byte treatment and at one point my dentist advised that my teeth were loose and that I should check with my Byte dentist. I did notify byte and they responded by having me slow down my tray switching. Now they sent me a notice that they were not supposed to treat me. I was scared and followed up with my Periodontist, dentist and an orthodontist who all told me that my teeth are loose from shifting to fast, an open byte where my back teeth to not meet properly. My teeth are now need to be retreated to fix the problems though a specialist. I have contacted byte multiple times regarding a refund so that I can start treatment with a new orthodontist and they said I need a letter from my dentist stating that they recommend I stop treatment. I am trying to get the letter unfortunately my dentist is wary of being associated with Byte. In the meantime my byte retainer has broken and my teeth are continuing to shift. All I would like is a refund of what I spent with my Byte dental treatment so that I can start treatment and try to reverse whatever damage (that is reversible) that Byte caused. I even paid for the perfection plan on top of Bytes 100% satisfaction money back guarantee.
Business Response
Date: 04/23/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I ordered byte aligned to fix my overbite.. first I was on monthly payments that were being made on time every month then all of a sudden my credit card was charged for the entire amount owed. I did my alignments that wer painful and never changed my overbite at all..I still have the same smile I had when I first started . I called the company and received no answer back. I finally text via computer advisor for a refund of the product because it did not work as the business claimed it would. I had to keep calling numerous times for a refund and received no answer and no wthe company put everything on hold and is not selling byte products at all . So I am demanding a full refund of my money back
Business Response
Date: 04/23/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:04/22/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Byte states they will issue a refund with proof of purchase and faulty service/product which I can provide both. I requested a refund due to inability to provide a service agreed upon and they are refusing when I know many others have received refunds for the same issues. They promised no in office visits, speedy treatment and straight teeth ALL which were untrue. I was scammed out of thousands with this company and have wasted over 3 years dealing with them. I simply want what Im entitled to. They cannot provide the service they promise you and are simply SCAMMING people trying to better their oral health.
Business Response
Date: 04/23/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 04/23/2025

Complaint: 23236037

I am rejecting this response because: i have reached out to them in the manner they asked and nothing is resolved still.

Sincerely,

Amber
Business Response
Date: 04/23/2025
Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Wednesday, January 8th
Initial Complaint
Date:04/22/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of the transaction: I have been paying monthly payments of ***** since August of 2024 to this month April 2025 Amount paid: *****$ monthly What Byte committed to provide:Byte promised to provide a full aligner treatment plan including a 3D scan kit, custom-made clear aligners, dental supervision throughout the treatment process, HyperByte device, and post-treatment retainers. Their marketing also highlighted fast treatment times and strong customer support.Nature of the dispute:The aligners I received were poorly fitting, caused ********, and never arrived in full. Despite repeated attempts to contact customer service, my concerns were either ignored or responded to with generic replies and they wanted me to sign a paperwork which I refused. I experienced excessive delays in shipping, lack of dental oversight, and inconsistent information from support staff.Attempts to resolve:I reached out to Byte support via email and phone on multiple occasions to report issues and ask for help. I was either ignored or received no meaningful resolution. I even requested a refund or to rectify the issue but they are not sending out new aligners. This is frustrating. I am still paying for a service that is no longer being rendered. I first learned about Byte through online ads after looking for aligners on ******, where they promised affordable, dentist-supervised, fast results. My experience has been the opposite.
Business Response
Date: 04/22/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:04/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased aligners a year ago. I purchased protection for broken aligners which have never been replaced no matter how many times i ask. I need to extend my dental work but they refuse to answer any questions unless i give them my bank account information. I need help
Business Response
Date: 04/22/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:04/18/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Against Byte Unfulfilled Orthodontic Treatment and Lack of Support To Whom It May Concern,I am filing a formal complaint against Byte in regard to their Overnight Invisible Alignment product, which I purchased on Wednesday, January 25, 2023.Since starting treatment, I have not seen any meaningful progress in straightening my teeth, despite consistently following Bytes instructions and wearing the aligners as directed. My teeth are nowhere near the promised outcome. I have undergone multiple evaluations and received modified trays, but the treatment has proven ineffective.Throughout this process, Bytes customer support has been unresponsive and inadequate. I have serious doubts that I have ever been reviewed or treated by a licensed dentist or orthodontist, as claimed. All communication has felt automated or generic, with no real medical oversight or engagement.Given the lack of progress, lack of professional involvement, and lack of adequate support, I no longer have confidence in Byte's ability to deliver what was promised. I consider this a failure to provide the services and results I paid for in good faith.I am requesting a full refund for the total amount paid, as Byte has failed to meet its obligations and provide the orthodontic treatment as advertised.I appreciate your assistance in helping to resolve this matter and holding Byte accountable for its commitments to customers.
Business Response
Date: 04/21/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 04/23/2025

Complaint: 23222985

I am rejecting this response because:
I already reached out to them multiple times and we did two treatments already and none of that delivered the results they were promising. We are just waisting time and money

Sincerely,

**** ******
Business Response
Date: 04/23/2025
Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Customer Answer
Date: 05/01/2025

Complaint: 23222985

I am rejecting this response because: They are not helping me and their product did not deliver the results they advertised and promised

Sincerely,

**** ******
Business Response
Date: 05/02/2025
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Customer Answer
Date: 05/07/2025

Complaint: 23222985

I am rejecting this response because:

Sincerely,

**** ******
Initial Complaint
Date:04/18/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for Byte in October 2024 (receipt attached). I filled out a questionaire, informed them that I had an implant. A sales *** reached out by phone and said I qualified and I purchased a package. Treatment and post-treatment retainers.I did the full treatment. During this treatment, I experienced the onset of *** issues, that happen when I wear the devices. I didn't know this was not normal and figured it would stop once I received my final retainers. No one form Byte reached out to me to discuss any issues arising, they only sought to know if the aligners were fitting properly. When I went to request my final retainers, they demanded I sign the "Urgent Notification" letter stating I should stop treatment immediately if I had an implant, and seek a dentist, before answering any of my questions. Further in the letter it said that stopping treatment abruptly is not recommended (so conflicting direction). When my dentist saw the *** issue (that got better when I stopped wearing the devices), he informed me that the *** issue was not normal and referred me to a specialist (that I have not yet seen). So, I cannot keep with the "treatment", I do not have the full order (the post treatment package) in my hands, and this means ultimately the "treatment" is obsolete. My teeth will move back. They won't issue me a refund, even for product I have not yet received, didn't bother to call me or directly inform me to stop treatment due to implant even though I informed them during onboarding that I had an implate, and now I have a *** issue that is causing discomfort always, and severe pain when I wear the devices they supplied. I don't understand how they can get away with this, and it seems I have no recourse. I would appreciate any help in resolving this issue.
Business Response
Date: 04/21/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 04/25/2025

Complaint: 23222500

I am rejecting this response because: I have made multiple requests with customer service. In fact, I have (5) different support reference / case numbers. They have stopped answering me via e-mail. ***** time I call they say they've opened a case and they will reach out via e-mail. Then they stop answering the e-mail. They have ruled I do not qualify for a refund. I have asked for an explaination multiples, asked them to share what their decision was based on and they stop responding after that. My dentist has even reached out directly to them.
Different case numbers:
03683662
03685714
03674835
03674230
03674818

Sincerely,

****** *****
Business Response
Date: 04/28/2025
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Customer Answer
Date: 04/29/2025

Complaint: 23222500

I am rejecting this response because:
I have gone through the proper channels and have even provided in my last message the 5 different case numbers I have. The issue is not getting resolved via these channels. They are not answering my emails. I am having a hard time reaching a person via phone, and when I do they say I have created a case and I will get a response via email. The response states they will not be giving a refund. I can't use the product, it is unsafe for me to use the product, and I have not even received my full order.

Sincerely,

****** *****
Business Response
Date: 05/01/2025
Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Initial Complaint
Date:04/17/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid in full for 16 upper aligners. I have been wearing #** for more than 6 months. I have called & emailed them over 10 ************ will not send me my last aligner. I want my last aligner
Business Response
Date: 04/18/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:04/17/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I opened a CareCredit account for ********************** Aligners on December 13, 2023, and made my first payment in January 2024. The account was opened for $2448, and the credit limit was $2500. The business committed to straightening my teeth with their at-home aligners with no hassle. I went on vacation in May 2024. My aligners broke, which I pay insurance for, and I needed to get them replaced. In June of that year, I told them that I needed a pause because I needed to get my wisdom teeth removed, but I would still need further treatment once healed. They didn't have an issue until I healed; they had me sign something to verify that I didn't have any dental diseases. They needed further approval from my dentist to continue treatment. I received the letter and sent it to them via email. They wanted a second approval from my dentist and to be sent my X-rays. My dentist and I complied. Since December 2024, I've been emailing back and forth with my "clinical team" to continue the treatment. I was told I would be sent an impression kit, and then I was told I couldn't receive one. They told me I needed to get an intraoral scan. I've called about 15 different dental offices for this, and they said they can't provide that service if I'm not a patient with them. I contacted the clinical team, alerting them to this information. The alternative option was to go to my regular dental office to get a traditional impression so they could send it directly to Byte. My dental office said they can't do that because I would need to see an orthodontist for a consultation, which will cost an additional $150. I've contacted customer care with this issue time and time again with no resolution. At this point, I'm not interested in continuing treatment with Byte, I would like to pursue a full refund because this back and forth has been ludicrous. It's been almost a year since my issue with Byte initiated, and they keep giving me the run-around. Paying for additional services was not what I agreed to.
Business Response
Date: 04/18/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

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