Business Profile

Dental Services

Byte

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,085 total complaints in the last 3 years.
2,196 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/17/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased the byte system for both our girls we spent over ***** with this company my youngest went fine teeth aligned no problems UNTIL she ordered the retainer to keep them in place we paid $699 for a supposed warranty and retainer that we never received the retainer never got whatever the warranty was for now my oldest it hurt her teeth badly she had to quit wearing them and I was like fine no big deal but I would like my 699 back bc we didnt get a retainer I now have to go buy another one and byte is out of business so not like I can get a retainer now lol.
Business Response
Date: 06/18/2025
Hello,
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?https://www.byte.com/pages/contact?and choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
After completion of my treatment my teeth were left misaligned. I have to have corrective treatment to fix my misaligned teeth after my final retainer.
Business Response
Date: 06/17/2025
Hello,
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?https://www.byte.com/pages/contact?and choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 06/17/2025

Complaint: 23475028

I am rejecting this response because:

I have reached out to the business personally, outside of the BBB forum repeatedly and have received no acceptable solution. Just responses from multiple associates saying there is nothing they can do besides further treatment. I am not satisfied with the result and no longer trust the business with my health.

Sincerely,

James Hartunian
Business Response
Date: 06/19/2025
Hello,
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?https://www.byte.com/pages/contact?for further details on how to contact us directly.
Initial Complaint
Date:06/15/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I was following all the steps i was asked to when suddenly I had an issue with one of my aligners. When I started to describe my issues they told me I needed to send a note in before speaking to me. I did just that and then they completely avoided speaking to me. When i reached out multiple times they dropped me from the plan without warning. They are a horrible company to work with and instead of helping me they left me high and dry. Whenever i teied to reach out again explaining i didnt want to be dropped or that the least they could do was give me a set of retainera that i was promised, they stopped all communication.
Business Response
Date: 06/16/2025
Hello,
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?https://www.byte.com/pages/contact?and choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:06/13/2025
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I got these aligners last year, and i've had nothing but problems. Getting a hold of customer service was an issue from the beginning. They now want me to send them pictures with the aligners in so they can see what's going on. I cannot put the aligners in because none of them fit. My teeth are loose and my teeth hurt. So the aligners do not fit, none of them fit, as I haven't worn them for 2 months. I'm not looking for a refund. I just don't want to be responsible for the $ 120. a month payment . The full amount of the loan was for $3200. I've been paying it every month even though I'm not wearing the aligners because I don't want it to affect my credit. So i'm basically paying for nothing. I sent them an email 7 days ago when I still haven't heard anything. They're basically ignoring **** would put the email here, but the emails will be more than 2000 ************* it won't fit Can someone please help me? I'm paying a $120 a month for a product that does not fit.And has caused damage to my mouth. At this point I do not care about getting any type of refund.I just do not want to be responsible for paying on this loan any further.
Business Response
Date: 06/16/2025
Hello,

Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?https://www.byte.com/pages/contact?and choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 06/18/2025

Complaint: 23466355

I am rejecting this response because: i have been going back-and-forth with byte for months. I haven't been able to wear my aligners for months. They keep asking me to send them pictures of my mouth with the aligners in and I keep telling them I can't wear the aligners, because they no longer fit because of loose teeth And I am in pain, however, they keep telling me to do the same thing, send pictures with the aligners in despite the fact. I cannot wear the aligners. And at the same time, I am stuck paying on a loan for over $3000, a $116 a month. Dealing with byte customer service has been the worst experience i've ever had with any customer service.

Sincerely,

Amy Margentino
Business Response
Date: 06/24/2025
Hello,

Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?https://www.byte.com/pages/contact?for further details on how to contact us directly.
Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased Byte years ago and have had no success getting my smile corrected. Recently, I began using them again but aligners do not fit right. I contacted Byte and told them that the aligner is not matching my teeth and there are big gaps. They told me to go back and use my old aligners. I started using those but the problem persisted. I contacted Byte again and they just keep telling me the same thing: there's nothing wrong, check back in 14 days. It's been two months and the problem I flagged has not gone away, but with fail I get the same message: everything is fine check back in 14 days.
Business Response
Date: 06/12/2025
Hello,

Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?https://www.byte.com/pages/contact?and choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 06/12/2025

Complaint: 23458139

I am rejecting this response because: I have been communicating with Byte support for the past 2 months regarding this issue and they have not resolved it. Byte support's lack of attention is the issue in question.

Sincerely,

Bilal Rahmani
Business Response
Date: 06/13/2025
Hello,
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?https://www.byte.com/pages/contact?for further details on how to contact us directly.
Customer Answer
Date: 06/13/2025

Complaint: 23458139

I am rejecting this response because:
I have already reached out via your portal and you have not helped me. I will file a second complaint for a refund now. I am done with these games Byte.

Sincerely,

Bilal Rahmani
Business Response
Date: 06/17/2025
Hello,
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?https://www.byte.com/pages/contact?for further details on how to contact us directly.
Customer Answer
Date: 06/18/2025

Complaint: 23458139

I am rejecting this response because: you are stonewalling me.

Sincerely,

Bilal Rahmani
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
When I first joined Byte's treatment plan, they offered a lifetime guarantee with the only reason to void the lifetime guarantee being not wearing a retainer after completing the treatment. Now that I have reached the end of my treatment, they told me I have to pay an additional $939 to re-enter the plan because they have voided my guarantee since I did not ask for extra retainers within 30 days. This was NOT in the original lifetime guarantee I was offered and they have removed their guarantees page: *******************************************************. So how do we as customers know what their INTERNAL CURRENT guarantees is? I attached the version of lifetime guarantee I received when I started my treatment plan with them. There is nothing mentioned at all in the ToS I received that mentioned this 30-day condition. No further notification saying that the lifetime guarantee is now changed.
Business Response
Date: 06/12/2025
Hello,

Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?https://www.byte.com/pages/contact?and choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 06/12/2025

Complaint: 23455520

I am rejecting this response because: it's just an automated message

Sincerely,

Nodens Koren
Business Response
Date: 06/13/2025
Hello,
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?https://www.byte.com/pages/contact?for further details on how to contact us directly.
Customer Answer
Date: 06/13/2025

Complaint: 23455520

I am rejecting this response because: no resolution

Sincerely,

Nodens Koren
Business Response
Date: 06/13/2025
Hello,

Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?https://www.byte.com/pages/contact?for further details on how to contact us directly.
Initial Complaint
Date:06/11/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I did an invisible aligner treatment plan with this company and was happy with my results. However, when treatment was finished they sent me a faulty retainer that didnt fit. I emailed the company about getting a new one and I never received a response. My teeth then shifted and I asked them if I could reenter treatment as they have a lifetime guarantee and they are refusing to allow me to do so.
Business Response
Date: 06/11/2025
Hello,

Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I began my treatment in August 2024 and was supposed to end treatment by December 2024. It is now June 2025 and the product has not done what was promised. Every time I complain to them that the aligners they sent me dont fit, they tell me to just go back and repeat steps. I have told them multiple times that this doesnt make a difference. I was supposed to wear each aligner for one week each, but some of them have been worn at least six weeks because of how many times they made me go back. Now theyre telling me that I have to seek out a dentist who can do a special kind of xray, claiming that this will somehow make a difference. I have wasted close to a year dealing with this and have gotten nothing in return.
Business Response
Date: 06/10/2025
Hello,

Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am currently still paying off the last of my Byte Aligner treatment plan and retainer plan, this despite the company closing down all services and future support. 10 months ago I requested my aligner plan be adjusted as the pain was increasing and my teeth werent moving with the aligner plan. I had frequent communication with Byte **** to wear each step for a month, and increase from the standard 2 weeks and to wear them longer each day. I did so, and I am still on the last available step (step 17) with crooked lower teeth and no support from Byte to continue their services as planned. They informed me new teeth moulds would be needed to correct the plan path, so they sent me the moulds, and I returned them back on Nov 4 2024. I never heard back on a revised plan with corrected aligners for my teeth as the *** had to intervene and Byte suspended all operations. There is presently a Class Action Lawsuit against the parent company of Byte I plan on joining should my refund request not go through in full. Closing their social media accounts is a dead giveaway that they never intend to resume company operations in any capacity that would resolve my teeth issues. My teeth are crooked, despite my continuing to wear the ailgners every single night as prescribed out of fear of worse damage should I stop cold. Been in ill fitting aligners now for 7 months. My total overall money paid once completed would be $2998. Dentist name: **** ******* Plan #: 0WC7NUVTEEJJ7LU4ESUP9 Protection Plan # (Retainers): 0H13WD10WJRNU4V088H
Business Response
Date: 06/10/2025
Hello,

Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:06/09/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In September of 2023, I did an impression kit for a Byte clear aligners. In Octobe, I paid $3,148 to start treatments. Things went fine until I had a few issues towards the end of treatment with fit and was asked to upload photo. I did and was asked again to send photos. After a bit of circling, I just gave up and asked for the retainer. In May of 2024, I paid $149 and received 1 retainer. I received a notice from Byte saying to stop use and now my teeth have gone back to how they were prior to starting treatment. I did not sign the notice nor did I visit a dentist to get advice/provide Byte with information as that was not part of my initial treatment agreement and is more money out of my pocket. I am seeking a refund.
Business Response
Date: 06/09/2025
Hello,

Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit?******************************************************** choose the option that works best for you. We look forward to assisting you further.

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