Complaints

This profile includes complaints for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

• 

  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Byte had changed how they operate, moving to requiring a local dentist note and a new signed form, which I refused to sign. When prompting a refund they state that my aligner guarantee is voided because I did not follow treatment guidelines such as periodic check-ins, prescribed aligner wear time, and keeping in regular communication with byte. However they refused irregular communication, even though I had previously adhered to the guidelines they brought fourth since I didn't sign the new form and didn't visit the local dentist for my Byte concerns. (I did purchase the Impression Kit) They also will not provide me with the informed consent page that I had agreed with since they updated it after my agreement with what I believe to be new clause involving arbitration and a class action waiver, stating I agreed to the most recent informed consent when they didn't inform me of the new revised form that took place after class action suits started accruing after their dental malpractice. Instead of giving me the information I request, they just send a refund request to the refund department creating a cycle to try and deter me from perusing my refund further. They do not allow me to speak with anyone with higher credentials (i.e. Manager or Supervisor) and state they cannot help me and to wait for the refund request to process (3-5) business days .

  Business Response

  Date: 05/16/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23334316
  
  I am rejecting this response because: They will just keep sending the a request to the refund team, who will deny refund and not respond to any further questions or other inquiries 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 05/19/2025

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

• Initial Complaint

  Date:05/15/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to request your continued assistance regarding my ongoing case with Byte. I am aware that the company has decided to deny my request for a refund. However, I believe their handling of my case warrants further review, particularly due to their lack of transparency and failure to provide necessary information. Since April 23, 2025, I have submitted multiple written requests for Bytes legal address in order to pursue a small claims court case. My requests were sent on the following dates: April 23, April 25 (two separate emails), May 9, May 12, May 13, May 14, and May 15. Despite these repeated attempts, I have not received a response with the required legal address. Additionally, in most of these communications, I also asked for a detailed explanation regarding the specific deficiencies in the documentation I provided. Byte has consistently refused to provide this information, only reiterating that my refund request is denied without further clarification. I find this lack of transparency deeply concerning. I have fully complied with all instructions Byte provided, including obtaining documentation from a dental provider they specifically referred me to. My primary goal has always been to continue treatment, not to seek a refund,but Byte has refused to evaluate the medical records I submitted. This refusal is now directly affecting my health, as my retainers continue to crack without the necessary follow-up care or guidance from their team. I respectfully request the BBB to intervene once again and assist in resolving this matter, as I have exhausted all reasonable efforts to obtain cooperation from Byte directly.

  Business Response

  Date: 05/16/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

• Initial Complaint

  Date:05/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received aligners through Byte dental practice back in September. I followed all instructions for the night retainers set I was provided. The aligners are advertised to only be worn at night and to be taken off during the day. I did that for months. When I took off the aligners in the morning after, wearing them all night my teeth for the eight hours instructed they would look like it would start to straightened. But after about an hour of taking them off for the day my teeth would shift right back to where they started. Which was very misleading. Since I really wanted my bottom row of teeth straight I started wearing them all the time and only took them out to eat which wasn't was advertised by byte. I contacted them serval times trying to so we could fix the issues. But all they wanted to for me to take pictures of the aligners and ask me a million questions and giving me the run around without giving me a solution. They also said that all the information about the aligners and treatment was in the papers given to me with the aligners. Which is after a already made the purchase. Its very misleading and money hungry of them to include the all information after I already spent my money. Therefore, i was never given all the proper information from the beginning when I initially made the purchase. The product was advertised poorly and doesn't work the way it says it should. Their customer service was also very poor. There was also many times I called and I couldn't get anyone on the phone which left me having call days later hoping to get someone on the phone. They are scamming people out of their money then as soon as you pay it hard to get to them and when I did they were no help.

  Business Response

  Date: 05/13/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23320753
  
  I am rejecting this response because: I have called many times and emailed them as well and they take too long to answer. As well as i wasnt given all the proper information about the aligners before purchasing. 
  
  Sincerely,
  
  Nyhelia *****

  Business Response

  Date: 05/14/2025

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

  Customer Answer

  Date: 05/18/2025

   
  Complaint: 23320753
  
  I am rejecting this response because this is the same automated answer from last time. I just want a refund so i can Because the product wasnt advertised right 
  
  Sincerely,
  
  Nyhelia *****

  Business Response

  Date: 05/21/2025

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

  Customer Answer

  Date: 06/03/2025

   
  Complaint: 23320753
  
  I am rejecting this response because I have already tried reaching out. Once again the product doesnt work as advertised. I just Want at refund at this point 
  
  Sincerely,
  
  Nyhelia *****

• Initial Complaint

  Date:05/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I began Byte aligners I was Given a quick assessment and paired with aligners that were made by dentist but I never spoke with or was assessed by anyone other than the sales ***resentative. I began Having pain after about 2 months of use and stopped using them or used them only when I could Tolerate it. I eventually Stopped altogether and later got a letter in the mail stating that Byte was under review by the *** and since I have Been seeking orthodontist work elsewhere, decided to seek refund to be able to afford the new treatment I had To get since Byte did not work for me. I was Seen by my primary dentist and gave byte a letter that they asked for in order for them to process my refund that said my dentist recommended discontinuing treatment. Byte then states that because I should Have been checking in and letting them know that I had Pain, they can not give me my refund. I should have never been asked to waste my time at my dentist if that was the case. There was NEVER specific instructions to be checking in with my sales *** with concerns and this should not be held against me. I still Have teeth that look the same as when I started And am out $2000. I would Like Byte to make this right and process my refund. I have Attached proof that I was Never instructed to follow up once receiving the aligners and I was only ever in contact with an aligner specialist and byte consultant.

  Business Response

  Date: 05/13/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

• Initial Complaint

  Date:05/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Aligner treatment didn't work even though I followed the protocol and wore the aligners for an extended period of time. I contacted Byte and did everything they requested, still no improvement. I asked for a refund and was told I needed proof of a medical reason to stop treatment. I obtained the proof from an orthodontist and they still refused to issue me a refund stating that I violated the terms of their Aligner Guarantee by not contacting them sooner. I do not consider this a valid reason, primarily because they incorrectly identified me as a candidate for treatment in the first place. The evaluation from my orthodontist states that I would need to have a procedure prior to starting aligner treatment for it to work, and also to avoid potential injury. Byte provided false information and is scamming me by refusing to recognize their liability.

  Business Response

  Date: 05/12/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

   

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23310190
  
  I am rejecting this response because:
  
  I have already attempted to resolve this issue directly with Byte through approximately 40 emails sent and received since October 2024.

  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 05/14/2025

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

  Customer Answer

  Date: 05/22/2025

   
  Complaint: 23310190
  
  I am rejecting this response because:
  
  I contacted Byte directly with the BBB complaint number and did not receive a response. 

  
  Sincerely,
  
  ***** *********

  Business Response

  Date: 06/05/2025

  Hello,  
  
  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly. 

  Customer Answer

  Date: 06/15/2025

   
  Complaint: 23310190
  
  I am rejecting this response because:
  
  Byte has done nothing to resolve my issue. They refuse to issue me a refund for ineffective treatment despite a formal evaluation from an orthodontist providing a written statement that aligner treatment will not work.

  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:05/08/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased my top and bottom aligners in full on July 11, 2023 and paid through Split It for a payment plan of $110 a month for the next 24 months. I did not began wearing my aligners until November of 2023 because I had to get my permanent retainer removed and paid for that out of pocket under Bytes discretion. My total payment was $2648 (I have 2 payments left) for the aligners and I purchased Byte Protection Plan as well which entitles me to a full refund if I am not happy with the outcome of my aligners and guarantees alignments for the next 10 years. I never finished my aligners because they hurt my gums and barely noticed a difference from my teeth. I discontinued use about 5 weeks into my treatment and decided to see what would happen. My teeth felt better and my gums were no longer swollen and I didnt trust Byte to fix the issue and would rather have seen a real orthodontist about my issue. Come months later they are out of business and not *** approved and no longer taking new clients. They have no phone lines and when I reached out via email they didnt address my concerns and simply responded saying I have to sign a document stating Im aware that Byte aligners can cause an x amount of dental issues. They refused to provide a full refund and I have had to contact Split It (their payment I used) to cancel my last 2 payments however they cannot do so without approval from Byte. My Byte Protection has provided me nothing and I am entitled to a full refund from this scam of a business. I refuse to sign anything from them until I receive the refund.

  Business Response

  Date: 05/12/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23305771
  
  I am rejecting this response because:
  Byte has refused to communicate with me on all matters regarding a full refund from their company. They keep saying they cant help me at all until I sign a form which I refuse to sign unless my refund becomes their priority. I am entitled to a full refund as worded in Byte Protection and through various other complaints where Byte has had to refund their consumers because their aligners are not *** approved. I never finished my aligners and my teeth/gums were swollen and never fixed. They wouldnt even cancel my last 2 payments from Split It until the matter was resolved and I had to cancel their charge from my credit card company. 
  Sincerely,
  
  Tea ******

  Business Response

  Date: 05/14/2025

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23305771
  
  I am rejecting this response because:
  I have continued to reach out to Byte via email and continue to get dismissed with multiple emails stating we are unable to discuss any details regarding your account or your treatment until the Field Safety Notification has been digitally acknowledged and signed. I have not received any help for a refund and do not believe Byte will take my case seriously even after I sign the document. You basically spent 3 business days copy and pasting your previous response which is idiotic and lazy. 
  Sincerely,
  
  Tea ******

  Business Response

  Date: 05/19/2025

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23305771
  
  I am rejecting this response because:
  You have submitted the same statement to me 3 times in a row and it is an absolutely waste of time to wait and hear the same thing over and over again. I have already contacted Byte through the link you provided and they will not help me providing the same statement as well. Unless you give me a different response I will continue to reject your efforts in helping me get a refund. 
  Sincerely,
  
  Tea ******

• Initial Complaint

  Date:05/08/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid byte $2099 to straighten my top teeth everything was great up until when they shut down operation my top teeth look nothing like the end results and i had stated to them that i now have to get braces for the top because they refuse to do anymore refinements stating they never promised to straighten them all the way... so then what the point of @ home aligners. i am requesting atleast half of what i had paid them

  Business Response

  Date: 05/12/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23305113
  
  I am rejecting this response because: I HAVE TRIED REACHING OUT MULTIPLE TIMES AND GETTING A RUN AROUND AND BEING TOLD THE SAME THING I HAVE NOT RECIVED HELP FROM THEM AT ALL 
  
  Sincerely,
  
  ******** ******

  Business Response

  Date: 05/14/2025

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

• Initial Complaint

  Date:05/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Byte made me open up a line of credit to pay for their aligners (over $2000) they then said the aligners were sent and instead sent me cleaning products that I did not order. When I told them I had not received my aligners they charged me an extra $300 and told me that I had to wait another two months for replacement aligners. The tracking information they gave me proved they actually mailed it to their own warehouse and when I spoke to the Byte customer service people they said it WAS in their warehouse and they had no idea when it was going to ship out to me. This all happened in July/August of 2024 and they are refusing to send me my aligners and refusing to give me a refund.

  Business Response

  Date: 05/12/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Byte Aligners and I had issues with them from day one. They told me it was only going to take five months to straighten my teeth and I had nothing but issues. My aligners never fit properly. They were extremely painful. And I was well over the five month ***** After further research, I found that my teether were too compact for the aligners to work on my bottom teeth. Then I receive an email stating they are discontinuing the product due to health concerns and seek further care from a dentist. I want my $3000+ dollars back. This was a poor product and a scam. I am still paying on the aligners that I financed through CareCredit. Do the right thing and give me back my money.

  Business Response

  Date: 05/12/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23303491
  
  I am rejecting this response because: I have already attempted communication outside of the BBB without any resolution.  They denied me a refund.  Next step is legal proceedings.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/14/2025

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

  Customer Answer

  Date: 05/18/2025

   
  Complaint: 23303491
  
  I am rejecting this response because:  I have attempted to resolve this in the past without any resolution.
  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 05/22/2025

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

• Initial Complaint

  Date:05/08/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the Byte Aligner Treatment and the Byte protection Plan on October 6, 2023 for $2948.00. Most of my experience with the company has been okay. Representatives stay fully on script and there has been very little personal touch. Byte has had some legal issues over the last year and have changed how we submit evaluations for further treatment. The whole reason I chose Byte was so that I would not have to visit our orthodontist repeatedly. (The office is very far from our home.) To continue, I am now supposed to schedule an appointment, have a series of X-rays taken, a full evaluation, and then send it all to Byte. I am asking to stop treatment and have the full retainer protection plan refunded, as I will never receive these retainers. I was supposed to receive 5 years' worth of retainers or 10 sets. Each set is $149.00, so I would like at the very least $1490 returned to me. I asked Byte, and they declined. I sent them another request today.

  Business Response

  Date: 05/12/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

  Customer Answer

  Date: 05/21/2025

   
  Complaint: 23302938
  
  I am rejecting this response because I have found answers like this to be the company's routine.  This appears to be a stock response with no care or concern for the client's situation.  I have called to speak with representatives, used the chat service, and sent emails and the responses have all been almost the same.  

  If we do not continue treatment I will never order retainers, therefore that portion of my bill should be returned to me.  

  Sincerely,
  
  ****** ****

  Business Response

  Date: 05/29/2025

  Hello,
  
  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can.However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly.Please visit ************************************************************* further details on how to contact us directly.
  

  Customer Answer

  Date: 06/08/2025

   
  Complaint: 23302938
  
  I am rejecting this response.  I reached out to BBB for help communicating with byte because the majority of my communication with byte representatives have been just like this one.  A set response telling me to complete a step, to see a dentist, or send in another another form or X-ray.  This is simply not how you handle customer service, especially when dealing with the sensitive and personal nature of someone's smile.  My request is being avoided. An email telling me that the retainer plan is no longer offered is not a reason my refund should be denied.  I am simply asking for the money to be returned to me for the retainers I have never and will never order or use.  That is all.  
  Sincerely,
  
  ****** ****

  Business Response

  Date: 06/10/2025

  Hello,  
  
  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit?******************************************************** further details on how to contact us directly. 

  Customer Answer

  Date: 06/11/2025

   
  Complaint: 23302938
  
  I am rejecting this response because: I simply want byte to either send me the next aligners in my upper series or refund me the retainer portion I will apparently never receive because we are stuck in and endless cycle of email.  I am so disappointed and will never, recommend byte to anyone. My dentist and orthodontist are also disappointed that I have been left midtreatment.  It was my choice to start this process and I wish it were simply my choice to finish it. 
  
  Sincerely,
  
  ****** ****