Business Profile

Dental Services

Byte

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dental Services.

Complaints

This profile includes complaints for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,074 total complaints in the last 3 years.
2,194 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
October 2023, I purchased the Byte Aligner Treatment and Byte Aligner Protection Plan for a total of $2448, financed through BytePay. Byte failed to appropriately onboard me as a patient, failing to identify potential concerns that would contraindicate my treatment success. My initial plan was outlined as a 5 month treatment, however it has now been over 18 months and my treatment is still incomplete. I sent in refinement impressions in May 2024, and never received my corrected aligners. At this point, Byte has paused all Aligners and any continued treatment for all customers. Additionally, I entered this agreement under the marketed convenience of entirely Telehealth managed treatment, however my managing dentist has interacted with me one time in the entire 18 month period, and Byte is now saying I need to visit a local dentist in order to discuss continuing treatment or pursuing a refund. Byte failed to provide the services advertised and promised, and has refused to act in good faith regarding my demand for a refund and discharge of outstanding payments on the loan balance. Instead, they have implemented circular, intentionally vague, and redundant emails with the obvious goal of stalling my request and no clear confirmation of my refund status. I fulfilled my end of the agreement by making payments (even at this point 18 months later) and wearing my aligners, but Byte breached their obligation to fulfill their end of the agreement. I would heavily advise against anyone using this business. The resolution I want is a full refund, including interest paid, and the remainder of my financed loan balance removed in good standing.
Business Response
Date: 05/08/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 05/08/2025

Complaint: 23301715

I am rejecting this response because:
I have already unsuccessfully attempted to contact and resolve this with your team via chat, email, and phone. The only place I received a response was email, in which the person replying is not reading my emails in part or full, and has not fulfilled your companys obligation to provide a refund and recipes thereof. For the reasons in my initial complaint and your failure to actually take substantial action to remedy, I reject your response.

Sincerely,

Catelyn Ellutzi
Business Response
Date: 05/12/2025
Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

Customer Answer
Date: 05/12/2025

Complaint: 23301715

I am rejecting this response because:

I have already exhausted all methods of contact via the Byte website. This includes phone, email, text, and chat. My concerns and demands were not addressed.

Sincerely,

Catelyn Ellutzi
Business Response
Date: 05/14/2025
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Initial Complaint
Date:05/07/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am filing this complaint due to Bytes failure to provide services as promised, ongoing billing for services not received, and a complete lack of meaningful customer support. I have made multiple attempts over the past year to resolve this directly with Byte, only to be met with automated, copy-and-paste responses that ignore the specific details of my situation.Byte repeatedly told me my case was being escalated, but I never received follow-up as promised for several months. I have pushed it further now and all I get is the same copy-and-paste responses with no resolution or personalized attention. Each time, I received a nearly identical copy-and-paste email stating that I must go to a dentist and pay out of pocket for a letter stating I am unfit for treatmentsomething never included in the original agreement. This requirement was introduced after Byte failed to deliver, and appears to be a stall tactic to avoid issuing a refund. My repeated requests to speak with a supervisor have been ignored.I am requesting a full refund and confirmation that all future billing has been permanently stopped. I am also requesting an acknowledgment that I should not be required to pay for a dentists visit in order to qualify for a refund for services Byte never fulfilled.This process has been drawn out for over a year with no resolution, no accountability, and no real customer service. I am filing this complaint to document Bytes failure to deliver and to help prevent others from enduring the same experience.
Business Response
Date: 05/07/2025
Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 05/07/2025

Complaint: 23298480

I am rejecting this response because:
Bytes response is entirely unsatisfactory and does not address the specifics of my complaint. Instead of resolving the issue or offering meaningful support, they have redirected me back to their general customer service channelsthe same channels that have failed me for over a year.
I have contacted Byte multiple times, been promised follow-ups that never happened, and received only copy-and-paste emails that completely ignored the details of my situation. Only once was I forwarded to a refund department, and even then, I received the same automated responses.

Now, even through the BBB, Byte refuses to engage directly or offer any resolution, while continuing to avoid responsibility for their failure to deliver services I paid for. This complaint remains unresolved, and their unwillingness to engage through the BBB further confirms their lack of accountability.

Sincerely,

*******
Business Response
Date: 05/12/2025
Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Customer Answer
Date: 05/12/2025

Complaint: 23298480

I am rejecting this response because:
Byte directing me back to their official support channels is not a resolutionits the very reason I filed this complaint in the first place. I have reached out through their official channels for over a year, only to receive generic, copy-and-paste replies that completely ignored the specific details of my case. I was told multiple times that my case was being escalated, but no one ever followed up, and requests to speak with a supervisor were ignored.

Most recently, on May 13, Byte formally denied my refund request via email, despite their complete failure to provide services, communicate effectively, or honor any responsibility to the customer.

I am not willing to go back through the same broken loop. This BBB complaint exists because Byte has shown they are either unwilling or unable to resolve legitimate concerns through their own system. I am still requesting a full refund and confirmation that all billing has been permanently stopped.

Sincerely,

******* ********
Business Response
Date: 05/14/2025
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Customer Answer
Date: 05/15/2025

Complaint: 23298480

I am rejecting this response because:
Bytes response is completely inadequate and misleading. I have contacted Byte through their official support channels multiple times over the past year. Each time, I received copy-and-paste replies that ignored the specific details of my case. I was told repeatedly that my case was being escalated, yet no one followed up. I requested to speak with a supervisor and was ignored.

This BBB complaint was filed because Bytes official channels have failed to resolve anything. Directing me back to those same failed processes is not a resolutionits a stall tactic.

I am still requesting a full refund for services Byte failed to deliver and confirmation that billing has been permanently stopped. Byte has not provided the service I paid for, has not communicated effectively, and has denied my refund while inventing new requirements that were never part of the original agreement.

I am asking the BBB to keep this complaint open until a proper resolution is provided.

Sincerely,

******* ********
Initial Complaint
Date:05/07/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
9/15/2022, $2,748 was charged I bought a invisalign plan through byte, it was a 5 year guarantee contract and now I cannot reach out to them or receive my service. I used them for about a year of alignment and then retainers, my plan included a guaranteed 5 years of alignment and retainers and now my teeth are messed up because I cannot get in touch with the company.
Business Response
Date: 05/07/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I started byte aligners in July and started payment July 17th. I have been making payments on a care credit synchrony bank card. The total was $2,099. I have made a total of $600 so far in payments not including interest. I was supposed to be done with my byte aligners in December of 2024. I know they've had legal issues but I've done everything they have asked from me to continue my treatment and to recieve the rest of my aligners in order to finish my smile. I've been patient up until now. All I want is a refund and for the rest to be eliminated so it doesn't go on my credit. My bite is uneven because my top teeth are supposedly done with treatment and my bottom ones I still need aligners for. They said they shipped it in February 2025 but I never recieved it so I contacted them on April 14th, *********************************************************** 2 days. It is now May and I know they are just lying to me. I've try to contact them multiple times as to see what to do from December 2024 till now. I'm over it and need it canceled.
Business Response
Date: 05/07/2025
Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I received treatment to correct teeth alignment from Byte and completed treatment over three years ago. Since then, I have been diligently using custom retainers purchased from Byte. An upper retainer cracked and I contacted Byte in hopes of getting a replacement. Not only did they tell me they will not replace it unless I pay for a new one, they had me send them numerous photos and videos (which I understand since there is no in-person dentist to look at my alignment/bite/teeth). Upon receiving my photos and videos, I was told "When you sent in photos of your upper and lower retainers, we noticed that the fit could be improved to better maintain your current tooth position. Retainer fit can be influenced by several factors, including how well the final aligners fit before your first retainer order. If full alignment was not achieved at that time, the retainers would not be able to continue aligning your teeththey would only hold them in their existing position." To me, this sounds like the treatment did not work. I have used the retainers as directed every single night for years, so if my alignment has worsened or, as they say, the final aligners did not fit well, I believe this should be remedied at the expense of Byte. They have been very resistant to resolving this without me paying for an entirely new round of treatment (upward of 1K), or buying an entirely new retainer. If the retainer does not fit, that is their fault.
Business Response
Date: 05/07/2025
Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 05/07/2025

Complaint: 23293517

I am rejecting this response because I already tried, at length, to resolve this through their support email system.

Sincerely,

******** *******
Business Response
Date: 05/09/2025
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit **************************************************** for further details on how to contact us directly.
Customer Answer
Date: 05/09/2025

Complaint: 23293517

I am rejecting this response because the refuse to help. I will be filing a formal complaint with their corporate office since they refuse to address my complaint via BBB.

Sincerely,

******** *******
Business Response
Date: 05/12/2025
Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Initial Complaint
Date:05/06/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Complaint Against: Byte (a DTC brand of SmileDirectClub or affiliated entity)Complaint Summary:I paid $1,511.10 for Byte aligners across the span of a few months starting from February 2024. The product caused significant ********, which led me to discontinue use. Byte has ignored my refund requests for over two months, and I have received no response. I have now filed a dispute with my bank.Complaint Details:I purchased Byte aligners for $1,511.10 in Februray 2024 directly from the company. Shortly after beginning treatment, I experienced serious ********. Due to this, and with the support of my doctor, I decided to stop using the aligners for my health and safety.I contacted Byte Customer Support to request a refund. I was told that I needed to provide a doctors letter to be eligible, which I declined, as the pain I experienced and medical advice received were enough reason to stop treatment. I should not be required to submit additional documentation to justify ending use of a harmful product.Additionally, Byte publicly announced on their website in October 2024 that they were pausing all new orders and shipments due to reports made to the ***. This announcement confirms that there are wider safety concerns with their product and further justifies my request for a refund.I emailed Byte multiple times over a two-month period, but I received no response, no refund, no support, no acknowledgment of my situation. Because of this prolonged silence, I filed a dispute with my bank.This is completely unacceptable behavior from a company dealing with consumers' health and safety. Their silence and refusal to engage are unprofessional and unethical.Desired Outcome:A full refund of $1,511.10.Supporting Information:I can provide email correspondence, proof of purchase, and documentation of my dispute with the bank if required.
Business Response
Date: 05/07/2025
Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 05/08/2025

Complaint: 23293245

I am rejecting this response because: I have been contacting your team for months with zero response on your end. There is an email pending from the beginning of March 2025.

Sincerely,

***** ******
Business Response
Date: 05/12/2025
Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Customer Answer
Date: 05/14/2025

Complaint: 23293245

I am rejecting this response because:

I am contacting the customer service chat and being told that there is an email from February 26th when I have previously mentioned I followed up on March 17th, I'm unsure where the miscommunication is but I have been waiting on a response since March 17th. The chat was then disconnected, when reconnected, there are no chatters available to assist? I have already notified I will NOT be providing any kind of medical forms. Simply respond to the several emails I have sent over instead of requesting me to start over again.

Sincerely,

***** ******
Business Response
Date: 05/14/2025
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Initial Complaint
Date:05/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have paid thousands for a full set of aligners with the option for end treated retainers and unlimited updates for treatment . None of this has been received. Every time I reach out Im either being forced to sign something new or told to wait another 3-5 days. I would like a refund since the service I paid for has not been received and has been deemed unsafe by our government.
Business Response
Date: 05/07/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:05/06/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought the aligners. I turned in my molds and they sent all of the aligners. They were not right. They didnt fit my mouth and didnt go all the way back on my teeth on top. I told them right away. They never fixed the problem. I called several times over the months that followed. Each time they pretended like it was the first they had heard of it. They still got fully paid. They never fixed the problem with new aligners. I had given up. I had to go for another company at my dental office after paying thousands to Byte.
Business Response
Date: 05/07/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Customer Answer
Date: 05/07/2025

Complaint: 23292268

I am rejecting this response because: O have already tried to work it out for months with you. You didnt fix anything.

Sincerely,

******* *******
Business Response
Date: 05/09/2025
Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit **************************************************** for further details on how to contact us directly.
Customer Answer
Date: 05/09/2025

Complaint: 23292268

I am rejecting this response because:
I have already tried reaching out over many months.
Sincerely,

******* *******
Business Response
Date: 05/12/2025
Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.
Customer Answer
Date: 05/13/2025

Complaint: 23292268

I am rejecting this response because:

Sincerely,

******* *******
Initial Complaint
Date:05/05/2025
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I paid for aligner treatment from Byte in December 2020 and was given a projected six-month treatment plan. By December *************************************************************************** my aligner set. When I reached out to Byte for the next steps, they advised me that they now require an in-person visit with a dentist before progressing further with the treatment. When I visited my dentist in April 2025, I was informed that the clear aligners from Byte have damaged my teeth and my bite/jaw alignment. They also informed me that I will need a deep cleaning of my teeth since it had been so long since my last cleaning, as one of Byte's terms is to not have any dental work done during the aligner treatment. My dentist referred me to an orthodontist for further assessment, and the orthodontist informed me that I will need to wear traditional metal braces for 2 years to correct the problems with my bite alignment, at a cost of around $8,000. They also said that to fully correct the problem, I would need jaw surgery. The cost of this is unknown pending a consultation with an oral surgeon. All of this orthodontic treatment is medically necessary to address pain, chewing difficulties, swallowing difficulties, and to prevent further complications down the road. As of October 2024, Byte was ordered by the *** to cease onboarding of new patients due to complications like those experienced by me, effectively showing an admission of guilt. The company misled me for 4 years and ultimately caused damage to my teeth and jaw due to negligence. I am demanding a full refund, compensation for the dental, orthodontic and surgical expenses I am now facing, as well as compensation for the physical and psychological distress caused by the 4 years I spent using their ineffective methods.
Business Response
Date: 05/06/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.
Initial Complaint
Date:05/05/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I originally obtained retainers with byte at the end of 2021 and made roughly $600 in payments on top of the money for the impression kit. As soon as I started using these, my teeth shifted so bad they were wiggling and my jaw was misaligned. My dentist wanted me to stop using these aligners. I had spent close to $3000 in dental work in *********. Fast forward to 2025. I just paid $600 out of pocket for more corrective dental work and have 1000s more to go due to issues with my jaw and alignment. I had ordered the lifetime warranty but all these ever did was make my teeth worse. Now byte sold my account to ******** financial who continuously reports my account to this day despite treatment not being completed! I have even offered to settle this amount to have it REMOVED from my credit because byte did not provide the services it claimed to provide. All efforts at communication with this company via phone and chat have failed to yield results. Credit disputing with byte/westlake portfolio have failed. A class action lawsuit is currently out and I will join it. I do not seek compensation. I just want ******** portfolio (who reports byte) to be deleted from my credit report entirely due to a FAULTY PRODUCT which is part of my warranty!
Business Response
Date: 05/05/2025
Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

This business is not BBB accredited.