Complaints

This profile includes complaints for Byte's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byte

  1556 20th St Ste A Santa Monica, CA 90404-3466

• 

  Byte

  3301 N Thanksgiving Way Ste 200 Lehi, UT 84043-7070

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the byte aligner system for $2600 back in October of last year. I have tried to get another set of liners sent because results were not what was promised. I contacted byte and told them about this and all they do is give me the runaround. I sentthem pictures and everything. Then they dont do anything still. They just keep telling me to send more pictures. Then I contact them again andthey said that they had closed my Support ticket. They have not provided me with satisfactory results or even close to what they had promised. Plus, they made one of my teethbreak off. So, Im asking for a full refund. The company has not returned any of my emails and has chosen to ignore me. want my refund.

  Business Response

  Date: 05/05/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

• Initial Complaint

  Date:05/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Paid Byte aligners in full for $1,895 for treatment plan that stated in contract that I would get unlimited refinement aligners until I was happy with my smile but just when I reached out for refinement aligners the company stopped treatment which left me in my current aligners for over 6 months while I've been trying to get help from the company which is getting me nowhere. I asked for a refund but they keep giving me the run around telling me I need to go see a dentist before they will do anything. No where in my contract did it state that I would have to see a dentist. I signed up with them in August of 2021.

  Business Response

  Date: 05/05/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

• Initial Complaint

  Date:05/03/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an aligner product for 2000 usd and the process was halted due to a field safety notice. After receiving this notice I was still contacted and sent emails/links to purchase more products, all while being told the products are in the warehouse or shipping soon. It has been months now and cannot get answers or contact anyone. I would like my retainer, which I have paid for, or my money back.

  Business Response

  Date: 05/05/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 23281716
  
  I am rejecting this response because:
  I have been told multiple times tracking would be sent and that they are working on my order. I have gone 2+ months without my replacement aligner that I am continuing to pay for monthly and my teeth are beginning to move. It has been 5 days since their last email and they have not provided me any more information. 
  Sincerely,
  
  **** *******

  Business Response

  Date: 05/12/2025

  Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

  Customer Answer

  Date: 05/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:05/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  To Whom It May Concern I started using Byte aligners approximately 1 year ago. I have received a Field Safety Notification regarding Straight Smile LLC d/b/a BYTE regarding the Byte aligner system. They indicated they have suspended sales and marketing of all Byte aligners. They also indicated that to continue my treatment plan, I needed to visit my dentist and have them complete a form.When I received this notification, I was at the point of treatment where I needed to extend my aligners for a few more months as the gap in my teeth has not been totally corrected. When I reached out to Byte to see about options to extend my treatment and finish correcting my teeth, I was told to discontinue use and submit an online support claim online. I did this; however, nothing has ever resolved. Byte requires you to always start with the online report request and no resolution occurs.I did visit my dentist and she stated that she will not complete a form for Byte due to liability reasons. She also stated that others in the dental profession do not get involved with these companies for the same ********* this point, I am out over $3000 and my teeth have not been fully corrected. I have tried submitting online support requests with no luck. In addition, the only other ways to get support is through a virtual chatbot or trying to text someone. I am worried about signing the Field Safety Notification as I dont want to accidentally release BYTE from any ************ this point, I would really like to get my teeth finished. I request one of the following resolutions:1. Work with me to extend my treatment and finish fully correcting my teeth at no additional cost to me.2.Refund my purchase cost, so I can use this money towards a reputable product through my dentist.I would appreciate BYTE granting one of the above resolution no later than May 15th. Thank you.***** *******

  Business Response

  Date: 05/05/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

  Customer Answer

  Date: 05/05/2025

   
  Complaint: 23277720
  
  I am rejecting this response because:

  I have been trying to use the methods suggested but nothing works.  Each time I submit a support request I am just told that a dentist needs to sign off and no resolution is made.  Do you have a phone number that I can call (NOT text) and discuss this directly with someone?

  Sincerely,

  
  ***** *******

  Business Response

  Date: 05/07/2025

  Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23277720
  
  I am rejecting this response because:
  

  I did go ahead and resubmit a support case through the support channels today. I am not ready to close out the complaint until I know if this will resolve the issue.
  Sincerely,
  
  ***** *******

  Business Response

  Date: 05/14/2025

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23277720
  
  I am rejecting this response because:
  

  Byte has asked us to go through the response system on their website.  We had already done this previously with no resolution. At this time, we have filed a new support request with them.  We are waiting to hear from them if there will be resolution this time.  I don't want to close out this complaint until we know what their response (if any) is.

  Thank you.

  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A year ago this past March, I called Byte Aligners to see if I was a candidate. I Was asked a bunch of dental questions and was approved pretty quickly. I wore my aligners as directed but they never seemed to fit right. There were always gaps between my teeth & the aligners. However, nothing would get sorted out when I would contact customer service which was honestly the worst customer service experience I've ever had. I knew there were gaps between my teeth and the aligners, and when I would send them pictures in when I did my check INS, they would tell me where there's gaps between your teeth and the aligners and I would say yes, I know that, but but nothing would ever get done about it. I would wait and wait and wait. And I would never hear it from anybody, so I just kept progressing and changing my aligners as scheduled because nothing would ever get done about the problems that I had. As the sizes of the aligners progressed, the problems got worse. Now I have loose teeth, and I have constant tooth pain, and i'm still paying on this loan for the aligners. I've asked for a refund and was told my refund request was denied. I'm a disabled veteran on a fixed income, and I don't have a ****** it's difficult for me to get around to get this dealt with. All I want is for them to forgive the loan so I don't have to pay it anymore and refund me what I have paid. I am still paying on it. Once byte customer service told me I was not going to get a refund, which was months ago, that was the last time I heard from them. No one's checking in with me to see how things are, This is the worst experience I've had with a company. All they were concerned about was getting me through the screening process and getting me approved for the ******* really stinks, because I'm basically paying on this loan for nothing. And now instead of just having crooked teeth, I have crooked teeth with pain and they're loose.

  Business Response

  Date: 05/02/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for the at home aligner treatment with check in's via the app and photos. The Byte company paused everything due to a *** concerns and is requiring us to go in and visit an in office local orthodontist. I did not sign up to do that, and should have everything cancelled out and any remaining payments removed. In order to complete my treatment plan, I have to now take additional time and money to visit an ortho dontist on top of what i'm already paying for. I'd like my whole account cancelled and i'll return all aligners and equipment received. Byte will not talk to me until i sign their "field safety letter" and I dont feel comfortable doing that. I want want i signed up for and if i cant get that i would like it cancelled.

  Business Response

  Date: 05/02/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed on with Byte which I think was bought out by Dentsply Sirona at some point for an online service to wear aligners to correct a mild malocclusion in my upper front teeth. It was suppose to take 4 weeks to fix my upper teeth. This started in 12/2023. It is now 4/2025 and I have had very little correction. Byte has sent me many many different aligners am I wore them all as directed. I sent photo, I sent in impressions which they mailed me a kit and had me send to them. I did everything to correct my smile. Byte has now halted my treatment which never was complete. The aligners are just thin temporary trays that are never meant to last so what little improvement I had will go back when my aligners eventually break. I paid with a credit card $2000 and they refuse to refund my money.

  Business Response

  Date: 05/02/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

  Customer Answer

  Date: 05/02/2025

   
  Complaint: 23268384
  
  I am rejecting this response because:

   

  I have reached out to Byte many many times thru their app and they email.  They keep saying they will not give a refund but refuse to say why.  I was compliant wearing all my aligners.  I just needed two teeth corrected.  I was told it would be 4 weeks.  Here I am many many aligners and 18 months later with very little improvement.  My aligners never were strong enough to push one tooth back and another forward to align.   I had to be one of their mildest cases.  Also to make things worse, the current temporary aligner will soon crack and I will have to throw away because they are meant to be temporary and thus what improvement o have will go back to before I started BYTE.  
  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 05/05/2025

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

  Customer Answer

  Date: 05/07/2025

   
  Complaint: 23268384
  
  I am rejecting this response because:

  I have attempted MULTIPLE times to reach out directly to Byte   Ive been in treatment 18 months   Ive worn every aligner as directed   I had 2 teeth that needed correcting   The aligners never put enough pressure to move them to correct place   I had an extremely mild case   An full refund is in order   You are leaving me without a permanent retainer and my teeth will go back to where they were in 12/23 when u originally started   You have stopped treatment   

  
  Sincerely,
  
  ***** ****

  Business Response

  Date: 05/12/2025

  Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

  Customer Answer

  Date: 05/13/2025

   
  Complaint: 23268384
  
  I am rejecting this response because:
  
  Byte has been less than helpful.  Cut and paste responses.  They did not give me aligners that moved my teeth enough to straighten them yet took my $2000

   

  They say they have reviewed my case and I do not get a refund   What exactly are you reviewing?  What evidence are you looking at that says I do not get a refund   I repeatedly sent in photos that clearly showed I was wearing my aligners   
  

  ***** ****  

  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:04/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We started treatment with Byte aligners for my daughter last summer in August of 2024. We had no issues ordering the package. I was helped via text which was convenient and I was told I could pay it all up front by applying for Care Credit. I submitted an application with Care Credit and Byte was paid in Full for the entire treatment. We immediately started treatment and we uploaded images and gave feedback that my daughters teeth were experiencing a lot of pain. We were emailed an FAQ sheet that mentioned that may be normal. We continued with treatment and we saw no changes, the pain increased and was not tolerable. We tried to contact Byte about it and they mailed us a "voluntary" notice that they were under the investigation of the ***. I tried to contact them online but their ' Contact us' Icon was disabled on their emails. I tried contacting customer service and the *** mentioned she would not be able to talk to me unless I signed off on the notice they sent. I told her that I did not feel comfortable signing off on any liability they may be responsible for. She said Byte was not going to work with any customers that would not sign off on it. I let her know that the aligners were not working, that they were causing my daughter pain and she said to sign off on the notice and she would send more aligners that clearly may not be suitable for my daughter. At this point, I am seeking full refund. They knowingly put a product out there that they knew did not work, that was not suitable for everyone and now I am out $2518.84. BBB Please assist with this matter. I see other people have personally sued them and I am trying to avoid that route. Please help! Thank you for your time

  Business Response

  Date: 05/01/2025

  Hello! Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

  Customer Answer

  Date: 05/01/2025

   
  Complaint: 23270514
  
  I am rejecting this response because: The only response that the Byte **** give you is that you sign their notice that they are under review of the *** or I will not be assisted. I was told if I sign the notice receipt that I will be shipped more aligners which is NOT a solution to my concern. The aligners are not helping my daughter, they have NOT improved anything and I would like a refund. That is why I am rejecting this vague response from BYTE.  They are  knowingly continuing to sell/provide aligners that they know may not be a fit for everyone. That is not very ethical. As a conscious consumer I am now aware of the investigation Byte is under and I cannot accept anymore products from this company. They can have the items they sent me and I would like to proceed with a refund. That is the only subject I am willing to discuss.  I have tried talking to Byte but they are not willing to listen, that is why there is thousands of complaints. That is why I am in contact with the BBB to bring this ongoing issue to light. There are thousands of affected consumers. What Byte is doing is simply not correct. 
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/05/2025

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

  Customer Answer

  Date: 05/12/2025

   
  Complaint: 23270514
  
  I am rejecting this response because:

  I called Byte and was told to sign the notice from Byte in order to be helped. I logged in and that was the first thing that popped up. I tried to chat to obtain a refund and no *** was available. I texted and was told the same thing. I can only get clinical support if I want more aligners and I have to sign the waiver that byte wants all of its customers to sign. At this point I want to process my refund through BBB. Bytes website is misleading along with its ***s. I sent in impressions and have 3d image of my daughters teeth so why is it that Bytes will not refund me my money? The transaction to buy was 15 min or less and to obtain a refund I am told its against policy but the product is against *** regulations . Therefore, I dont want anymore products from BYTE. I want a refund.  I tried to attach the images but the screenshots are too large of a file. But Id gladly send them to a BBB member. 

  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 05/14/2025

  Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would like to get refund and get this account closed immediately. The company keeps sending me emails letting me know someone will follow up with me and no one ever does. I have emails to prove it (months of similar emails to no help). The most recent email from 03/27/2025 says someone will reach back to me in 3 - 5 business days and they never do. They lock you in a contract, sell you a defective product, do not replace it or exchange it, and you're hooked to paying this contact for years. It is not fair and someone should look into this company. For now, I just want my money back and this account closed. I can returned their useless defective kit they sent that I cannot use because it does not fit. I want this resolved before contacting the news and proceeding legally. This is a total scam.

  Business Response

  Date: 04/30/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.

  Customer Answer

  Date: 04/30/2025

   
  Complaint: 23264633
  
  I am rejecting this response because:

  I have tried contacting you through your app, website and via email in the past and you do not respond or ask for information, say will get back to me, and you don't follow-up.

  
  Sincerely,
  
  ********* ******

  Business Response

  Date: 05/01/2025

  Hello! Thank you for your follow-up message. We truly understand your frustration and are here to help in any way we can. However, we are only able to provide assistance through our official support channels listed on our website. This ensures that your request is handled securely, accurately, and by the appropriate team. We kindly ask that you reach out to us via one of these methods so we can address your concern promptly. Please visit ************************************************************* further details on how to contact us directly.

  Customer Answer

  Date: 05/03/2025

   
  Complaint: 23264633
  
  I am rejecting this response because:

  Obviously they're not interested in resolving this. I will proceed legally and to the BBB if you can please share my story publicly with others, that will be very helpful. I got all the emails sent to this company as proof that they're nothing but a scam. 

  
  Sincerely,
  
  ********* ******

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started Byte treatment last year and was excited about it. During October my treatment wasn't finished because of issues with the company. I was told I had to go to the dentist and get approval. I have been to my orthodontist and my top teeth are worse than what they were. I also shouldn't have to keep going to different places to get a follow up. If I knew it was this hard I wouldn't have started treatment. Now I am going to start back with my ortho and i am looking for a refund because my treatment wasn't finished. I was refunde 400 to cover the cost of dental visit and scan. I need 1599 because I paid 1999 for treatment that wasn't completed.

  Business Response

  Date: 04/30/2025

  Thank you for reaching out to us regarding your concern. We understand the importance of addressing your issue and appreciate your effort in contacting us via the Better Business Bureau (BBB). However, we are unable to assist with this matter directly through the BBB platform. To ensure your request is handled promptly and efficiently, we encourage you to reach out to us using the support methods listed on our website. We are committed to providing you with the best possible support, and our team is ready to assist you through these channels. Please visit ************************************************************* choose the option that works best for you. We look forward to assisting you further.