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Business Profile

Medical Uniforms

Careismatic Brands

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Uniforms.

Complaints

This profile includes complaints for Careismatic Brands's headquarters and its corporate-owned locations. To view all corporate locations, see

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Careismatic Brands has 3 locations, listed below.

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    Customer Complaints Summary

    • 48 total complaints in the last 3 years.
    • 26 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/20/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a product from their website and have yet to receive the product, and they would not refund me my money.

    • Initial Complaint

      Date:09/28/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My daughter purchased scrubs from the company and then returned them. They received them on August 29th. I have still not received a refund despite calling several times and being told it will be an additional 5-7 business days.

    • Initial Complaint

      Date:09/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Called for a refund because our package never showed up. They said to call **** *** said to call the postal service. They told us to call the company again so we did. After four calls to them they finally said they would refund us. Still have not seen the refund and that was supposed to have been processed Aug 30. It is not sept 16.

    • Initial Complaint

      Date:08/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,I ordered these 2 items on the 7th which said was delivered on the 11th.I've send 2 email that I never received the items. I got no reply.then i did a chat on the 17th which the chat agent ignored me for over 20 minutes til I called customer service and just asked for a refund instead of a replacement.He said 3-5 days which has now been 7 days and i still never got a refund or a confirmation email about the refund.Order Number: CK0011128489 Order Placed: August 7, 2023 Delivered August 11 , 2023 ************** ************ Billing Address *********************** *********************************************************** (138) 520-9715 Payment Method AmazonPay Payment Total Subtotal: $67.98 Order Total: $61.18 ItemQtyPrice Clearance Women's Drawstring Waistband Straight Leg Scrub Pant Item No. ck-ck055--blklgt1$37.99 Women's Flare Leg Scrub Pant Item No. ck-*****--blklgt1$29.99 When they contacted me back thisis what they replied Given that the package has not been received, we are committed to resolving this matter for you. To address the issue, we kindly ask for proof of non-receipt documents from the shipping partner. We request you contact *** to obtain and share the proof of non-receipt document regarding the missing package.Once we receive this document, we will proceed to assist you with a full refund for the missing package. This proof of non-receipt will help us to file an investigation with *** to recover the value of the package.As an e-commerce website, we are unable to generate the proof of non-receipt document since it must be issued by the shipping partner to the customer.When we dispatched the package and the shipping partner completed the delivery, the transaction was completed. However, as the package is missing, while the shipping company marked it as delivered, you have the option to request proof of non-receipt directly from them.For any questions or assistance, please reply to this email or call us at **************.

    • Initial Complaint

      Date:12/25/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 11/27/2022 purchase 8 sets of ****** online from this company (*********) and paid $13.00 for expedited shipping to get to my address on 12/6/2022. On 12/6 I call customer service to find out where is my purchase and was told I would receive them on 12/9, I explain that was not acceptable and I want my $13.00 for the shipping charges I was told it will take 3 to 5 business for the refund. I have been calling on my refund every two days and I getting nowhere. As of 12/25/2022 I have not been refunded.

      Business Response

      Date: 01/24/2023

      Consumer Response /* (2000, 9, 2023/01/23) */
      This claim has been resolved by custom I was given a refund

    Careismatic Brands is NOT a BBB Accredited Business.

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