Complaints

This profile includes complaints for Careismatic Brands's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Careismatic Brands

  15301 Ventura Blvd #300 Bldg D Sherman Oaks, CA 91403-5813

• 

  MED COUTURE

  1901 Hutton Ct STE 200 Farmers Branch, TX 75234

• 

  Medelita LLC

  23456 S Pointe Dr Laguna Hills, CA 92653

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought 2 items.1) a lab coat with personalized name printed on it. at time of order 10/21/2024 it was suppose to be shipped in 1 week, + 5 days for personalization. after 3 weeks I got a message that there will be a 4-6 weeks delay, because the company is moving to new location!. I called the company & asked them due to there own change & delay, either to remove the name imprint & send me the lab coat now (which I needed it at this time for my present job, that will not be needed in 6 weeks), or refund me the money, since they have not started working on it (4-6 weeks delay). they refused stating that all explanation is on their website. I asked to talk to a manager, first the *** ******* refused because the supervisor will tell me the same thing. When I insisted on talking to supervisor, she claim that he is in a meeting, but he will call me within 24 hrs. today a week later, never got a call back.2) I ordered a scrub pant, & it came extremely large, AHS0011545282), I called the company, & the *** said: no problem, will refund the price & keep the scrub. I told him that I have no use for ****** could return it, he told me to donate it to charity, & I will get my money refunded. THEY NEVER REFUNDED THE MONEY. & is the same fraud company, whatever they say is a lie.

  Business Response

  Date: 11/18/2024

  Dear Better Business Bureau,

  Thank you for bringing ****** ***** concerns to our attention. We sincerely apologize for the frustration and inconvenience experienced with these orders. We deeply regret any delays, miscommunications, or lack of follow-through on our part and want to address each issue directly.

  Regarding Order #AHS0011539684, which includes the personalized lab coat, we acknowledge the significant delay caused by our ongoing warehouse transition. We understand how crucial this item is and deeply regret not being able to fulfill it within the originally promised timeline. The order is currently being processed at our warehouse in ****, and we are prioritizing its dispatch. Once shipped, we will expedite the delivery to ensure it arrives within 3-5 business days.

  For Order #AHS0011545282, which involved the scrub pants, we sincerely apologize for the miscommunication and delay in processing the refund. The refund has now been completed, and the amount should reflect in ****** ***** account shortly.

  As a token of our apology and appreciation for their patience, we would like to offer a $30 store credit to be used on any future purchase. This credit is our way of acknowledging the inconvenience caused and reaffirming our commitment to improving their experience with us moving forward. Please confirm so we can proceed with providing the store credit. 

  We deeply regret the frustration this situation has caused and are committed to ensuring a smoother and more positive experience for all our customers. Thank you for allowing us the opportunity to address these concerns. For any questions or assistance, please reply to this message or call us at **************. We are available from 4:30 AM to 7:30 PM PT.
  
  Please let us know if there is anything else we can do to assist you or if you have any additional feedback. 

• Initial Complaint

  Date:11/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order for 5 scrub sets on September 2, 2024. I have called this business multiple times trying to get the scrubs sent to me. They are refusing to send the scrubs and are refusing a refund. I would simply like the product or a refund.

  Business Response

  Date: 11/15/2024

  Dear Better Business Bureau,

  Thank you for sharing Mr. ******** complaint regarding his order. We sincerely apologize for the delays and frustration he has experienced. We deeply regret the inconvenience caused and want to assure him that we are taking his concerns very seriously.

  Mr. ******** order includes five personalized scrub tops, and due to an ongoing transition at our warehouse, embroidered orders are experiencing unexpected delays. We understand how important it is to receive these items in a timely manner, and we are working diligently to expedite the process. As soon as his order is ready for dispatch from our warehouse in ****, we will prioritize shipping, ensuring the scrubs are delivered within two business days post dispatch.

  To express our sincere apologies and appreciation for his patience, we would like to offer Mr. ******* a $60 store credit for future use. This store credit is a token of our commitment to making amends and restoring his confidence in our service. Kindly confirm the resolution so we can issue the store credit code. 

  We are deeply sorry for the delays and lack of communication Mr. ******* has experienced, and we are committed to resolving this matter as quickly as possible. Thank you for bringing this to our attention, and we appreciate the opportunity to address his concerns directly. For any questions or assistance, please reply to this message or call us at **************. We are available Monday - Friday from 4:30 am to 7:30 pm PST.

  Customer Answer

  Date: 11/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Products were ordered and paid for on 10/1/2024. ******** has failed to communicate, they have failed to dispatch the merchandise, "******" from customer service does not have a date when my products will be shipped, the website tracker reads "Picking from the warehouse" for over a month. **************** refuses to refund my money.

  Business Response

  Date: 11/13/2024

  Dear Better Business Bureau,

  
  Thank you for sharing Ms. ******** complaint regarding her recent order. We sincerely apologize for the delays and the lack of communication that have caused her such frustration. We understand how disappointing it must be to wait for her order without clear updates, and we deeply regret the inconvenience she has experienced.

  
  We are actively working to prioritize Ms. ******** order, ensuring it ships as soon as possible from our warehouse in ****. Additionally, as a gesture of our sincere apology, we are offering her a $50 store credit, which we hope will help restore her trust in our service.

  
  Please extend our apologies to Ms. ******** and let her know that her experience is not taken lightly. We are committed to making this right and will follow up with her directly to keep her updated on her order status.

  
  Thank you for helping us address Ms. ******** concerns and work toward a positive resolution. For any questions or assistance, please reply to this message or call us at **************. We are available Monday - Friday from 4:30 am to 7:30 pm PST. Please let us know if there is anything else we can do to assist you or if you have any additional feedback.

  Customer Answer

  Date: 11/14/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *******

• Initial Complaint

  Date:10/28/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed an order September 16th and still havent received my items. Everytime I reach out to the company I am given different excuses as to why it hasnt shipped. For the last 20 days Ive been told its in the advanced processing stage. Ive been asking for a refund for a month and Im told they cant refund me and Ive asked to speak to a manager at multiple points and have been told we dont have those I spent nearly $200 on scrubs and all Ive been offered is a $20 gift card. I dont want a gift card I want my money refunded because I will never use this company again. Its absolute irate to **** *+ weeks to ship something when, when I ordered it stayed 1-2 weeks.

  Business Response

  Date: 11/07/2024

  Dear Better Business Bureau,

  We are deeply grateful to you for bringing ***************** experience to our attention, and we want to extend our heartfelt apologies for the distress and inconvenience she has endured with Order #AHS0011521983. We understand how disappointing it must have been for her to encounter this situation, and we are truly sorry for falling short of her expectations.

  Ms. ******* concerns are being treated with the utmost priority. Our team is actively working to initiate the cancellation of her order and will ensure that a full refund is issued if cancellation is not possible. We understand how important it is to honor our commitment to each customer, and we recognize that Ms. ******* experience did not meet the high standards we set for ourselves.

  Please be assured that her frustration resonates deeply with us. We are genuinely saddened to hear that her experience with Order #AHS0011521983 has caused this level of dissatisfaction, and we are committed to making things right. We are monitoring this matter closely, with our customer service team working to resolve this issue as quickly and smoothly as possible.

  At our company, we believe every customer deserves to feel valued, appreciated, and confident in their decision to choose us. Ms. ******* situation has been a humbling reminder of the importance of not only meeting but exceeding these expectations. We are taking her feedback to heart and are reviewing our processes to ensure that similar issues do not arise in the future.
  

  Thank you again for giving us the opportunity to address this, and please extend our sincerest apologies to Ms. ******* We genuinely hope that she will give us the chance to regain her trust, and we are fully committed to doing all we can to achieve a positive resolution. We value your business and the trust you have placed in us. For any questions or assistance, please reply to this message or call us at *************** We are available Monday - Friday from 4:30 am to 7:30 pm PST.

  Customer Answer

  Date: 11/07/2024

   
  Complaint: 22482250
  
  I am rejecting this response because: I have emailed the company about 10 times and have called atleast 5. At no point has anyone been of any assistance. 
  

  At this point its been over 7 weeks since I received placed an order and it still has not even shipped. Even after I was assured it would ship last week. 
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 11/08/2024

  Thank you for relaying Ms. ******* follow-up. We deeply regret the frustration and inconvenience she has experienced throughout this process, and we sincerely apologize for the delay and the difficulty she faced in getting assistance.

  
  We have reached out to our warehouse team to expedite a resolution, and I am pleased to inform you that they have now accommodated Ms. ******* cancellation request. We understand how disappointing it must have been to wait so long and to feel that her concerns were not being addressed. This experience does not reflect the level of service we aim to provide, and we are genuinely sorry for not meeting her expectations.

  
  While no charges have been processed for her order at this time, if any pending charges are showing on her card, they will be removed shortly. We encourage Ms. ****** to reach out to her bank and request an updated bank statement, which will reflect the removal of these charges.

  
  Please extend our apologies to Ms. ******* and thank you again for your assistance in helping us work toward a satisfactory outcome for her. For any questions or assistance, please reply to this message or call us at **************. We are available Monday - Friday from 4:30 am to 7:30 pm PST.

• Initial Complaint

  Date:07/05/2024

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 4 items with a gift card on 4/27/24. I returned 3 of the items (1 which I planned to re-purchase once I was given a new gift card as exchanges were not an option) on 5/17/24, which was well within their time frame for accepting returns. I have emailed and called the company at least 4 times inquiring as to when I will receive my refund in the form of original payment, which I assume will be another gift card. Unfortunately, every time I speak to someone, they tell me there will be an update within 48 hours and they will reach out. They have never reached out and I have had to initiate all conversations regarding this. It has never been made clear as to why this straightforward return cannot be handled promptly. On 7/3/24 I received an email (the first email response I have gotten this entire time) informing me that my ticket on the matter was closed due to lack of activity on my end, when I had most recently spoken with the company 7 days prior. Once again at that time they told me they would reach out in 48 hours, but no one did. I was unable to reach out due to working. I simply want a refund for the items I returned within the accepted time frame for returns.

• Initial Complaint

  Date:06/26/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 6 xlarge uniforms and 6 large bcs is on line I didn't know the fit. Those I received timely with no complaints. None of them fit, way too big. So I kept them, and ordered medium. All too small, I also ordered 2 pairs of size 8 white shoes on the website as available. I then paid 30 bucks to receive all in 2 days. I only got 5 that didn't fit, I then requested they cancel my shoes and the last uniform and return my money. And was trying to send back the 5 rcvd,I was told I would be given back the 30 bucks rush fee. On trying to return them I was told I would be charged the price of the uniforms to reshelf them!!! Which means though paying 8.99 for 6 I would only get 8.99 back and forfeit the rest of my money. I was told the shoes were already shipped. 3 weeks after, I was told shoes unavailable, not by them I had to go look for the info. Again I requested my 40 bucks for the shoes and 30 rushed delivery as promised since the rest of it was a loss. Now I'm being told to wait longer. This is horrible customer service I want my 70 bucks back.

• Initial Complaint

  Date:06/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Never recieved merchandise. Wasnt given a refund. Seems like scammers. They have terrible reviews.

• Initial Complaint

  Date:05/08/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered scrubs paid $27 for 2 days shipping order showed up over a week a week later my order was completely wrong Spent 8 hours managing purchasing and returning this order they advised my order including shipping would be refunded.They have NOT refunded shipping.This is supposed to be Cherokee brand? This place is a nightmare to deal with I have never experienced such incompetence retaliation from staff and ongoing mistakes. I expect a refund or I will continue to file reports about misconduct.

• Initial Complaint

  Date:05/07/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company: ***************************************** (allheart.com):*bought over yr. ago, PLEASE READ ON, AS DELAY IN MY REFUND HAS BEEN CREATED BY COMPANY.11/6/22, ordered lab coat, got 12/9/22. Completely unwearable; measurements didn't come close to those in their size chart. Chart said SMALL bust 33"-34", this coat 44"; chart said SMALL waist 33"-34", this coat was 39". Was monogrammed.Called Dec 2022 & Jan 2023 for refund, told I'd get only credit b/c monogrammed. I reminded them they send completely unwearable product-I didn't get size wrong-I followed their size chart. I understand being off a bit, but 10" in the bust? Said supvr. will call me; to date I've not gotten 1 promised call.1//31/23 got email w/ return shipping *************** for "inconvenience". Email stated I return it by 3/2/23; they acknowledged receipt on 2/10/2023.I called a few times over 2023-would get the runaround, told someone would call, they can only give me credit...I limited the calls because of the frustration.I called 1/9/24 for my refund. Told time frame to return $ to my C.Card had closed Nov 2023, a yr. from the order. Reminded them this is not my fault, company has delayed my refund. They sent me "Supplier ACH Direct Deposit Enrollment Form" to instead deposit the refund in my checking acct.I gave them time, calling 3/18/24, they said they hadn't received it, so re-sent same day to the exact same email, they got it.I gave them time. I called 4/18, was told Billing rejected form b/c more than a yr had passed-after saying they would send me a refund! Their solution: I buy another item, they refund it and I can keep it. Still keeping my $ from the 1st order! Told billing mgr to call me 4/23-did not. I called today, gal would not give me a supvr or billing mgr., just repeated over & over she can give me credit, completely ignoring the lapse in time being their fault. I asked her for date I returned item (Feb 2023), didn't have info, said data disappears, they retain only last 3 mo.!

• Initial Complaint

  Date:02/26/2024

  Type:Delivery Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed my order before business hours on 2/21/24, paid $39.00 extra shipping to receive the order in 2 days! 2 days came & went I called customer service 2/24/24 to find out where my order is, as of 11:00 EST 2/24/24 my order has still NOT shipped! I asked that the order be cancelled & a full refund and they are refusing to do either!