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Business Profile

Garbage Removal

C R & R Inc

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garbage Removal.

Complaints

This profile includes complaints for C R & R Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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C R & R Inc has 9 locations, listed below.

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    Customer Complaints Summary

    • 138 total complaints in the last 3 years.
    • 33 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I scheduled buk pick on 11/10/22 between 6am and 6pm, however no one came to pickup the items. Next day I called and I was advised that it got rescheduled to 11/12/22 between 6am to 6pm. Again, I rolled out my bulky items and items were not picked up. I would like to know why this keeps happening.

      Business Response

      Date: 11/22/2022

      In accordance with BBB policy, CR&R is responding to this complaint:

       

      Regarding the failed pick-up request, CR&R reached out to the customer on 11/14/22.  ******************** representative was able to assist the customer and reschedule the pick-up order for 11/15/22.  The order was marked as completed by the driver.  Operations is investigating the cause of the original service issue and will resolve it accordingly.  This matter is considered closed.

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have previously filed a complaint in reference to the same situation. The complaint begins with the refuse pick up truck leaks oil and liquid refuse. I have made several calls each time I have to make several attempts to have someone respond to clean up the spills. In the previous complaint response the company said that they sent a cleaning crew within 24 hours which is not accurate. On 10/25/2022 my mother called to request that a cleaning crew be dispatched to clean another spill and was told that one would be here in 24 hours and again it did not happen. I attempted to call today 10/31/2022, I was on hold for more than 30 minutes several time and I was told that individuals in upper management were on lines and could not take the call and that I would have to wait. This is an ongoing issue and the company does not seem to care about their customer's concerns.

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CR&R has been unresponsive to complaints and continues to not pick up some of my trash bins. I have called many times and they say it will get addressed, but it never does. We have our property scheduled be picked up three times a week and last week one of the recycle bins was never picked up.

      Business Response

      Date: 11/04/2022

      Per BBB guidelines, CR&R is responding to this customer complaint:

      As stated in the complaint, this customer has contact **************** to report failed waste collection. The Route Manager for the area was notified of this and immediately began investigating the service issues.  After the investigation, a driver was sent out to verify that all waste was collected. Going forward, the account will be monitored to ensure efficient and timely service.  CR&R appreciates the patience and understanding of this loyal customer.

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      For over a month I keep calling to get my trashed picked up. Every time I call all the say is sorry we will pick up the next day and cannot provide an explanation on why they are not coming they day they are supposed to. My pick up day is every Friday I take out my trash at 5:00 am before going to work and it still does not get picked up. I see other houses on my block do get there trash picked up on Friday but my house gets skipped and I have not missed a payment. I want this issue to be resolved already and not have to keep calling every week.

      Business Response

      Date: 11/04/2022

      Per BBB guidelines, CR&R is responding to this customer complaint:

      As stated in the complaint, this customer has contact **************** to report failed waste collection. The Route Manager for the area was notified of this and immediately began investigating the service issues.  After the investigation, a driver was sent out to verify that all waste was collected. Going forward, the account will be monitored to ensure efficient and timely service.  CR&R appreciates the patience and understanding of this loyal customer.

    • Initial Complaint

      Date:10/31/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ****** is having a problem with CR&R's very poor service? The schedule you a day of the week to pick up your trash and they may just pick it up once a month. They are quick to charge, take your money but they're service is very poor. I'm willing to pick up a trash bag from every paying resident in my town and dumping it off in front of their gates to prove a point. I don't care if I get arrested for littering. Effem... Enough is enough when We've tried over and over to do the right thing. Most will say just change companies but there's a thing called integrity! They as they please.

      Business Response

      Date: 11/04/2022

      Per BBB guidelines, CR&R is responding to this customer complaint:

       

      As stated in the complaint, this customer has contact **************** to report failed waste collection. The Route Manager for the ****** area was notified of this and immediately began investigating the service issues.  After the investigation, a driver was sent out to verify that all trash was collected. Going forward, the account will be monitored to ensure efficient and timely service.  CR&R appreciates the patience and understanding of this loyal customer.

      Customer Answer

      Date: 11/04/2022

      Their problem is not only in ****** they are attempting to cover the sun with a finger. I posted my problem on ******** and it turns out it's Valley wide from *********, ******, *********, Heber, Westmoreland, Paloverde and wherever their service extends. They are inconsistent, unreliable, liars, rude and they'll take your money quick but their service is very poor. When we hired them our deal was 1 day a week for $50 a month and they will only show up once or twice a week so how or when do I get reimbursed for the days they don't show up.

      Business Response

      Date: 11/09/2022

      Per BBB guidelines, CR&R is submitting a 2nd response to this customer complaint:

       

      A manager with the *************************** reached out to the customer this morning to resolve their concerns. Measures are being taken to monitor the service account to ensure that service is being completed efficiently and on time. A follow-up call will be made to the customer once confirmation has been received from the Operations Manager responsible for the area. Additionally, a credit was issued to the customer account for a prior service miss. CR&R appreciates the patience and understanding of this loyal customer.

    • Initial Complaint

      Date:09/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Over the past few months CR&R has missed our trash pickup at least 5 times. We started keeping track in June. They didn't pick up on the scheduled day the week of June 13, July 4, July 25, August 1 and August 8. When we called the first few times we were told someone would come pick up the trash the next day. A couple times it was picked up, but not always, and if it was it was days later. We were also told we would get a credit on our bill. Never happened. On one occasion one of the girls from work called and was told we'd never get a credit. When asked to speak to management, we were told there was no one to talk to. I myself submitted a request to have someone from management call me and never received a call. We are a veterinary office, therefore we have medical refuse. We can't have that refuse spilling out onto the ground. We pay $160/month to have our trash picked up. When they don't come I still pay for that service. Last time when I called in I was told the drivers were all new and they didn't know the routes. I was understanding about that. I asked that they send someone back out to pick up the trash that day since now they were aware it hadn't been. They promised it would get picked up. Didn't happen. The recycling gets picked up so there's obviously not an issue with accessibility. How many times do I have to call? Where is management in all this?

      Business Response

      Date: 10/12/2022

      In accordance with BBB policy, CR&R is responding to this customer complaint:

       

      A CR&R Supervisor reached out to the customer this morning and is working to ensure that this issue is resolved as soon as possible.  Operations will be investigating the reported missed service dates and will issue credits as needed.  The customer will be contacted with a final resolution.

    • Initial Complaint

      Date:09/22/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I requested an organics waste container in May 2022. Since then, its been picked up 4 times in 4 months. In order to get it picked up, Ive had to call daily. When I dont call, it doesnt get picked up. I am the only one in my neighborhood with a container. Isnt there a requirement that my trash company pick up all the organic waste of the whole city? How is CR&R not working to comply with this new regulation?

      Business Response

      Date: 09/26/2022

      Per BBB guidelines, CR&R is replying to this customer complaint:

       

      A ******** Service Supervisor contacted the customer on 9/26/22 to discuss the issues with the organics cart being missed. After investigation, it was determined that the street that this customer lives on is exempt from organics service. A cart was delivered to them in error back in May of 2022. Arrangements have been made to remove the cart on Thursday, 9/29/22. The customer was satisfied with this resolution and was thankful for the call. No further action is required.

    • Initial Complaint

      Date:09/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      CR&R Waste is consistently not picking up our trash and keeps making excuses yet they are still charging us the full amount a month.

    • Initial Complaint

      Date:09/10/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My black trash has not been picked up. I have already called twice but I was told it will be picked up.

      Business Response

      Date: 09/16/2022

      In accordance with BBB guidelines, CR&R is responding to the customer complaint:

       

      CR&R has spoke with the customer as of 9/12/22 and resolved this matter.  A credit was issued to the account for the reported non-service on 9/7/22 even though our driver did not report any issues with the service.  CR&R appreciates the patience and understanding of this loyal customer since 2013.

    • Initial Complaint

      Date:09/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Trash company has not picked up trash for over a week. Trash has continue to pile up with no where to go. Multiple people in my community have tried to contact them and filed work orders for pick up but trash continues to sit there. We have scheduled Monday, Wednesday, and Friday picks *** which they missed all this week.

      Business Response

      Date: 09/16/2022

      In accordance with BBB guidelines, CR&R is responding this this customer complaint:

       

      CR&R has investigated the complaint regarding missed service on the week of 9/5-9/9.  Per the Operations team, no issues were reported.  Serviced was confirmed as completed on Monday, 9/12.  If the customer continues to experience any service issues, we would request for them to contact our **************** via phone or email for a resolution.  CR&R appreciate the patience and understanding of this loyal customer.

    C R & R Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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