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Business Profile

Home Electronics

Apption Labs, Inc,

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Electronics.

Complaints

Customer Complaints Summary

  • 38 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/18/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered these as Christmas Gifts November 25, 2023. I needed to wrap these and send to family members. According to our correspondences they have not shipped. I asked for a refund and was denied. I have copied and pasted the response's I received below. There are more as I was also notified November 30 they were having shipping issues.The shipping on your order has already commenced so unfortunately we will be unable to cancel your order. As of now we are unable to guarantee a delivery date the only time frame we can confirm is your order will arrive before Christmas. If you would like a refund then you will have to either refuse the delivery upon arrival or get back in contact with us and we'll start the returns process. We are currently doing everything we can to ensure all orders arrive as soon as possible, as a gesture of goodwill, and to apologize for the inconvenience caused, I have gone ahead and refunded 10% of your purchase, and you should see this reflected in your account within 3 business days. Thank you for getting in touch with the MEATER Team. Your Support Ticket ID is ************** we are working towards answering your inquiry as soon as possible, it may take longer than we would like due to increased enquiries we have received. Please be assured that tickets are answered in the order that they are received and we look forward to helping you as soon as we can. Our sincerest apologies for any inconvenience this delay may cause.Our priority is getting your request resolved to your satisfaction! We work from the oldest updated case to the newest, this is to ensure we're getting back in the order cases are received, sending follow up emails can cause delays. We are working to get back to you as quickly as possible!We do truly appreciate your patience while we work towards answering your query, and one of our Customer Happiness Agents will be in touch!We're reaching out to update you on your recent order (number: US855417838117SP) which will arrive slightly later than expected.

  • Initial Complaint

    Date:12/07/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a thermometer from Meater US on Monday, September 4, 2023.According to ************ it was posted on Tuesday, September 5, 2023.The order number, (according to ******* website) is US855014998117SP.To date, I have not received said product. I don't require a refund but rather the product.

  • Initial Complaint

    Date:11/30/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the meater block in the color brown sugar for my husband for his birthday in April 2023. He has attempted to perform multiple cooks with the thermometer since and has had nothing but connection issues & bad results with cooking meat. On the company website it claims that the probes contain Longer Range: Bluetooth to WiFi range extension built-in up to 165ft. Stand-Alone Mode: Cook without the use of your smartphone. And that Multiple Probes: Dual temperature sensors in each probe can monitor internal meat temperature up to 212F and ambient/external temperature up to 527F simultaneously. This could not be further from the truth. After following all the rules and recommendations of operating the device, we have yet to have meat cooked the way it says it will cook. Upon looking at recent reviews of the product we purchased, it appears this isn't an issue that we are only experiencing. Troubleshooting the product does not help. We have spent a lot of money on all kinds of meats to try and figure out the issue because this item does not operate as it should. We also spent $304.90 on this product and it doesnt work as it should as stated in the details description of the product. We would like a refund due to a defective product. Thank you.

  • Initial Complaint

    Date:10/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My MEATER block quit working and customer service is giving the run around about fixing the unit.

  • Initial Complaint

    Date:09/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 8/21/2023 my wife paid Apption Labs for an online order of a Meater Plus temperature probe. It does not work as expected. The support desk at Apption asked several questions and suggested things to try to fix the problem. Everthing tested OK except the probe does not connect via Bluetooth when the lid is put onto my smoker, as it should.I've requested instructions on how to return the Meater Plus and have not gotten a response.I simply want to return it for a refund.

  • Initial Complaint

    Date:08/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Meater probe does not work. I can not get any assistance from support for a new product. This is an issue with many other customers and the company will not address the problem.

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    -Order received May 10, 2023. -Used the product several times before the temperature probe parts separated. -Previously while cooking in the oven set to 425 degrees (which was also verified by an independent thermometer), the thermometer alarmed that the ambient temperature was over the ***imum of 527 degrees. -I contacted Meater June 14, 2023 asking for resolution.-****** replied 13 days later that the product is not covered under warranty due to the probe exceeding the ***imum temperature. -I am convinced that meater has purposefully programmed its probe to indicate false temperature spikes above the *** rated temperature in order to automatically void the warranty.

  • Initial Complaint

    Date:07/06/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Wife gifted me the meater plus. First cook was great. No issues. Have attempted to perform multiple cooks with appliance since and have had nothing but connection issues. Upon looking at recent Amazon reviews and reviews in the app store it appears this isn't an issue that I am only having, but countless others. I've performed all the troubleshooting. I've wasted significant money on meat because this item does not work as it should. I've also read in the reviews that contacting customer service does not help, so I will use this channel instead.

  • Initial Complaint

    Date:07/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Probe does not work. Company refuses to replace it.

  • Initial Complaint

    Date:06/05/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a MEATER thermometer through Amazon on February 27, 2023. The item has a 90 day warranty. Their customer service seems to be made up of robotic Happiness Bots. They ask all of the typical questions such as battery etc. that never resolved the issue which is the item doesnt work. The case number is *****. The last communication told me the case was closed? I sent them photos and screen shots. I like the item. I simply want it replaced.

Apption Labs, Inc, is NOT a BBB Accredited Business.

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