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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo! Canada Co.

      200 - 99 Spadina Ave Toronto, ON M5V 3P8

    • Rivals.com

      2950 N Genoa Clay Center Rd Genoa, OH 43430-9733

    • Yahoo!

      PO Box 1604 Brentwood, TN 37024-1604

    • Yahoo!

      380 Goodlette RD N Naples, FL 34102

    Customer Complaints Summary

    • 2,204 total complaints in the last 3 years.
    • 989 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/14/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo support has failed to help with the recovery of my email. The email in question is linked to ********* and I need access for a verification code. I had contacted yahoo support but was told I would need to pay $12.99 a month for further help and information. If I cannot gain access this this email I am worried that it being linked to ********* could put sensitive information at risk.

      Business Response

      Date: 06/26/2023

      The Yahoo Team has received the details of this complaint and has reached out to Mr. ******* to investigate and assist further.

    • Initial Complaint

      Date:06/13/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Yahoo email keeps locking me out, forcing me to change my password continuously to not have it work the next time.

      Business Response

      Date: 06/14/2023

      The Yahoo team will reach out to ***** and assist. 

    • Initial Complaint

      Date:06/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am locked out of my yahoo mail account. My recovery information has been hacked:. Here is a summary of data breach:1. The Yahoo two step recovery uses a phone that i haven't used in over three years and a cell phone number that has been discontinued with the old phone (before cell # associated with sim card could be reused.)2. The account recovery email that is in the Yahoo data system is not my alternate email address. It shows up as ******************* where mine is ****************** 3. The "verify with ****** account" ********************** recovery option uses an account associated with the same wrong gmail account, *******************.I used yahoo's live agent help, who was, after 30 minutes of trial and errors, able to assure me that they now had access to my account. All I had to do was pay for their service. I refused.The only other alternative was to use Yahoo's Sign in helper, which repeatedly failed when attempted byphone and by laptop.According to yahoo site, "If you're unable to use the Sign-in Helper to get into your account because YOUR RECOVERY INFO IS WRONG OR INACCESIBLE, you won't be able to regain access to your account again. You're always welcome to sign up for a new account, but just make sure to keep your new account's recovery info up-to-date."Well obviously my recovery info has been hacked (items 1-4 above) even though the yahoo representative i talked to for 30 min informs me that the recovery info can only be modified by me. That statement is stupid and false. It is yahoo's responsibility to keep that info safe. They did not; that info was breached. I refuse to have to PAY Yahoo to open my account due to a breach in thier data involving my account info.

      Business Response

      Date: 06/13/2023

      Yahoo has received the complaint and will reach out to assist the user directly. 

       

    • Initial Complaint

      Date:06/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have tried several times to retrieve my password. Its a very old account as you can see. I used ******* connect and ******* no longer offers internet or access to my old email. I can not retrieve my password to my account with **********************: ***************************************** I have no way of linking or updating a more current retrieval email or number. I would have to pay them to help me. I need to change my retrieve email to: *************************************

      Business Response

      Date: 06/13/2023

      Yahoo has received the complaint and will reach out to the user directly to assist. 

    • Initial Complaint

      Date:06/12/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Locked out of my email account for no reason and they are telling me I have to pay to get into my account. I already have two factor authentication set up like the suggested years ago and access to both the phone and recovery email address on file, yet they are telling me I have to pay to get in. Their website even says you can reset a password for FREE to avoid paying a fee but the steps lead you right back to a paid service and the customer service representatives say I have to pay to get any support or information on WHY my account is not available. This is deceptive practice.

      Business Response

      Date: 06/15/2023

      The Yahoo Team has received the details of this complaint and has reached out to Ms. ******;to investigate and assist further.

      Customer Answer

      Date: 06/15/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      J N

    • Initial Complaint

      Date:06/12/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a victim of identity theft. I had a Yahoo email account and it was stolen from me by the identity thief. The recovery alternate email address, the password, the phone numbers, all security questions and answers were changed on me. I cannot log into my email account. I coptacted ********************** many times to fix this and return my Yahoo email address to me. The identity thief that stole my yahoo account has contacted **** and other companies opening many fraud amounts in my name and uses my email address they stole from me to commit more fraud and identity theft against me. I tell Yahoo many times and they refuse to do anything about the account that was stolen from me. If the account cannot be returned to me, please close it so no more fraud can be done using my email address they stole from me.

      Business Response

      Date: 06/12/2023

      The Yahoo Team has received the details of this complaint and has reached out to ****************** to investigate and assist further.

    • Initial Complaint

      Date:06/11/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello,My name is *************************** and my yahoo email is inaccessible to me due to my inability to remember my password. My email that I cant access is ****************************************** bear with me here. I am 71 years old and have had this email for over 20 years and have accessed it without a password for that length of time. I have switched PCs and phones without any issues. I just recently switched iPhones and thats when the issue occurred. I have tried everything from entering passwords that were possible, following the instructions to reset the password where another road block occurred as my phone number has changed and the default emails that are listed I have never used. I actually chatted with someone? and actually talked to actual people about this issue and there was no help. I have important things stored in folders connected to that email. My son, ********************* has lived overseas for the past 12 years and even though we visit, its not frequent enough so we email. Those emails are important to me as are emails from my sister who has passed away. There are also correspondence from my lawyer, mortgage information,etc. Please help me resolve this. Thank you for your attention to this matter. ***************************

      Business Response

      Date: 06/12/2023

      The Yahoo Team has received the details of this complaint and has reached out to **************************;to investigate and assist further.

    • Initial Complaint

      Date:06/09/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo's customer service is garbage. My email password is no longer working, and I have no way of changing my password, because every time I try I get an "Uh Oh! Please try again later" error. I've even tried calling their supposed "premium support" and it was of NO help whatsoever. I've had this email address for over a decade and there are incredibly important things tied to this email. This email is so old that unfortunately there is no backup number tied to the account. I have called support THREE times, showed them my ID, and every single time they could not help me and blamed it on some system error. I need access back into my account. I have been kicked out of my account on all my devices. My phone, my macbook, my computer, everything. Help me regain access to my account. The email in question is ***********************************

      Business Response

      Date: 06/12/2023

      The Yahoo Team has received the details of this complaint and has reached out to ****************;to investigate and assist further

      Customer Answer

      Date: 06/14/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ********************

    • Initial Complaint

      Date:06/09/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have held a yahoo account for several years since 2011 and I have never had a single issue with them until recently. I went to check my email one day to find that I was logged out of every device I had. I tried to login to find that yahoo locked my account out. I do not have access to the original number to which I called yahoo support to find out that I have to freaking pay for customer service now. I think it is complete total BS that we have to pay to recover a dang password. I guess customer loyalty doesn't mean **** to these people.

      Business Response

      Date: 06/19/2023

      The Yahoo Team has received the details of this complaint and has reached out to **************** to investigate and assist further.

      Customer Answer

      Date: 06/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***********************************

    • Initial Complaint

      Date:06/08/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of 06/07/2023 I have been denied access to my email account with **********************. They locked me out of my account and will not let me back in unless I pay them for customer service help. I find this has been a common practice lately by Yahoo.

      Business Response

      Date: 06/08/2023

      The Yahoo team will reach out to ************** regarding her Yahoo account. 

    Yahoo! is NOT a BBB Accredited Business.

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