Business Profile
Internet Services
Yahoo!Headquarters
This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Internet Services.
Complaints
This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 2,200 total complaints in the last 3 years.
- 979 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:04/28/2025
Type:Product IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
yahoo has lock my email address that I've had for like 20 years with no problems now they want me to pay for them to unlock it. I think it's a scam to extort money from people.I only get $45 a month and they want $12 for them to open my account. I think it bull!!!!!Business Response
Date: 05/01/2025
The customer contacted ********************** support who contacted back and user stated they have been able to regain access to their account.Customer Answer
Date: 05/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:04/28/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a complaint against Yahoo for what I believe to be an unethical and predatory business practice. After being locked out of my Yahoo account, I attempted to use their standard recovery options. Instead of receiving proper support, I was deliberately funneled into a so-called ************************** where I was told I would have to pay a fee simply to recover my own account and reset my password. This is a blatant exploitation of users who are trying to access their personal information.Business Response
Date: 05/01/2025
The Yahoo team reached out to ****** ****** but received no response.Initial Complaint
Date:04/28/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was locked out of my Yahoo account. The phone number they have on file for the two factor authorization is not my phone number, so I am assuming my account has been hacked. Yahoo will only help me if I pay them money for a premium help line and then are not sure they will even get me an account that was hacked.Business Response
Date: 05/01/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.Initial Complaint
Date:04/28/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Have tried ******** times to have my personal information deleted from their search engine but they will not respond. As mentioned previously I work in a high risk neighborhood and my personal contact info including address is listed on their search engine. This is a VIOLATION of my PRIVACY!! ****** removed it promptly & without issues but Yahoo cannot for some reason. Remove ASAP!!!Business Response
Date: 04/29/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.Initial Complaint
Date:04/28/2025
Type:Customer Service IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
YAHOO HAS LOGGED ME OUT OF MY ACCOUNTS AND WONT LET ME BACK IN. THEY WANT ME TO PAY TO USE THEIR CUSTOMER SERVICE LINE. I HAVE REACHED OUT TO THEM VIA DM ND THEY SAYS THERE IS NOTHING THEY CAN DO. I HAVE SO MANY IMPORTANT DOCUMENTS I NEED FROM THERE.Business Response
Date: 04/28/2025
Yahoo has received the complaint and will reach out to the user to assist.Initial Complaint
Date:04/27/2025
Type:Billing IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
4/22/25 my active yahoo mail account that my family has had for several decades was forced without consent or warning 2 Factor Authentication. This account unfortunately has an outdated recovery email so now the account is no longer accessible. This is not an isolated issue, many Yahoo users have been impacted and appears the only way to recover the accounts is to PAY for a SUPPORT SUBSCRIPTION service to recover the account for $5.99 monthly. I wish to work with a Yahoo representative to recover the account.Business Response
Date: 04/30/2025
The Yahoo Team has received the details of this complaint and reached out to the user. They confirmed the issue has already been resolved.Customer Answer
Date: 04/30/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ***Initial Complaint
Date:04/27/2025
Type:Sales and Advertising IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I've had a yahoo email account for at least 15+ years. I know my password and do not have access to my alternate email address since its also an aol/ yahoo owned email account that is locked out, asking for the same type of verification. Ive spoken w/ their customer support agent(s) & reluctantly provided both agents front/back of my license & both times I was declined assistance for accessing my email account (neither could provide a reason WHY I was declined) Im reading that many people including myself are running into this issue and its outrageous. *** had & relied on this email account for years. I should be able to access w/ my password. As previously stated: I know my password but I cant access either account to verify because theyre both locked out.Business Response
Date: 04/29/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.Initial Complaint
Date:04/26/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I want to reset my password for Yahoo, and they want to charge me a fee for this service. I feel I should not pay for this as most people don't pay a fee for this. I cannot reset my password because I have a different phone number, and I cannot receive the code to change my password. I have had this account since I was in elementary school and now, I'm an adult. My yahoo email is ***********************************Business Response
Date: 05/01/2025
The Yahoo team contacted ***** ***** but received no response.Initial Complaint
Date:04/26/2025
Type:Billing IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have had a Yahoo email account since 2005. Recently, without warning, my Yahoo account attached to my iPhone began giving an unable to authenticate error. I had not updated my password or changed any settings. When I went to re-enter my password as prompted, Yahoo stated it was incorrect and directed me to the account recovery page.Unfortunately, the recovery email and phone number linked to the account are outdated, and I no longer have access to them (unsurprising for an account nearly 20 years old). Yahoos system provided no alternative way to verify my identity or regain access to my account unless I paid for their Yahoo Plus Support premium service.This practice is deeply concerning:Yahoo is locking longtime users out of their own accounts without cause.They are refusing to allow recovery unless the user pays for ******* appears ********************** is targeting older accounts, assuming users will no longer have access to outdated recovery methods, forcing them into paid services.This feels like fraudulent and predatory behavior designed to extract payment from users who simply want access to their own data.I am requesting Yahoo:Restore access to my account without requiring payment.Offer free recovery options that do not depend solely on outdated recovery emails/phone numbers.Cease the practice of forcing payment for basic account access.I believe Yahoos current practice violates consumer trust and fair dealing principles, and I request the Better Business Bureaus assistance in resolving this matter.Business Response
Date: 04/30/2025
The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.Initial Complaint
Date:04/26/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Yahoo mail has blocked my account, active over 15 years, claiming I attempted to log in with a different device ( it's the same phone I've had for over a year) and now is requiring me to give them a driver's license number, full name and address and a credit card number to, possibly, regain access to my email account. I have requested a verification code sent to my phone four times, only once was one received, and when entered, was given a message it was invalid. I have also called the number ************** six or more times. The personal that answers refused to provide names, employment status or any other confirmation when ask and repeatedly requested a credit card number, drivers license number, full legal name and at one point, mailing address. To be clear, I did not forget the email address or enter it incorrectly and I entered the correct password repeatedly, I also was attempting access from a normally used device. I see this as hijacking, for one, under international law, felony theft of personal property for two and attempted identity theft. As there are emails to and from US senators, the *******, the Alaska State Governor and from several medical providers being held for ******, their may be further laws being broken by Yahoo. I would like to see Yahoo be charged in federal court for extortion and theft and forced to stop these illegal activities. Thank you. Fyi, I didn't include an email because I can't access it.Business Response
Date: 04/29/2025
The Yahoo team contacted ***** ********** and assisted the customer with regaining access.
Yahoo! is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.