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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Yahoo! has 27 locations, listed below.

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    Customer Complaints Summary

    • 2,188 total complaints in the last 3 years.
    • 966 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Microsoft Corporation

      I need my three email password reset:
      ************************************************************************************

      Kindly call me at*********************************************************************************************************

      Business Response

      Date: 08/01/2022

      Business Response /* (1000, 5, 2022/07/18) */
      This complaint is in reference to Microsoft Email accounts not Yahoo email accounts. Yahoo is unable to assist with Microsoft email issues.

    • Initial Complaint

      Date:07/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      in regards to the email listed above********************, i can use it on my phone, can't login via pc bc it's asking for another verification which is **********************, once I try to use that code it STILL as it never did before wants to send another code to old phone numbers. I need these numbers removed and as I stated I always used the code they sent to ********************** but even now that is not good enough.

      Business Response

      Date: 07/29/2022

      Business Response /* (1000, 5, 2022/07/18) */
      The Yahoo Team has received the details of this complaint and has reached out to************ ******* to investigate and assist further.

    • Initial Complaint

      Date:07/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo use of threats, privacy violations and antitrust against reveal vs unveil is errors by********** is an error with Yahoo in attempt to steal from companies to disenfranchise the public. Privacy violations by Yahoo ahall not use other companies web designs and inspurations is also copied competition is reported in this comaint July 16, 2022 1016 to cease to desist use of privacy data and copying website design for transactions. Yahoo has also caused discrimination by use *****, ****** and ***** is proprietary to small businesses.

      Business Response

      Date: 07/29/2022

      Business Response /* (1000, 5, 2022/07/18) */
      The Yahoo team has received the details of this complaint and has forwarded it to the appropriate team for review.

    • Initial Complaint

      Date:07/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo use of privacy violations and antitrust against companies to disenfranchise ********************************************************************** other competition is reported in this comaint July 16, 2022 1016 to cease to desist use of privacy data and copying website design for transactions. Yahoo has also caused discrimination.

      Business Response

      Date: 07/29/2022

      Business Response /* (1000, 5, 2022/07/18) */
      The Yahoo team has received the details of this complaint and has forwarded it to the appropriate team for review.

    • Initial Complaint

      Date:07/16/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Antitrust and copying of privacy data from Yahoo July 16, 2022 1003 reported to *** ********************************************************************************** Continued torts Nd discrimination from Yahoo shall not use privacy data including website designs and copying other companies. Yahoo is in a conspiracy to ruining ************************************ to disenfranchise other. This identity theft and invasion of privacy must cease. These individuals will be reported to police.

      Business Response

      Date: 07/29/2022

      Business Response /* (1000, 5, 2022/07/18) */
      Thank you for reaching out and providing your feedback.

    • Initial Complaint

      Date:07/16/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My account************************** was hacked and I am not able to recover the account due to the backup email being changed along with the phone number. I would like recovery email be sent to my new account ********************* . Whenever I try to log in it tells me the password is good but it tries to send an email to a non existent website.

      Business Response

      Date: 08/03/2022

      Business Response /* (1000, 5, 2022/07/19) */
      Yahoo will reach out to the user directly to assist.

    • Initial Complaint

      Date:07/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am unable to reset my yahoo email

      ********************* - my phone number is ************
      I have called a few times but they "yahoo" refused to send me a reset link even after I verified who I was a number of times.

      Yahoo is definitely not being epic.
      This is my oldest email and the longer I do not reset it the more fraud is being done by other people misrepresenting as me.

      The back e-mail is ***********************, which is linked to***************************, which is linked to ************************** are all linked.

      Why would yahoo take someones e-mail?

      Business Response

      Date: 07/26/2022

      Business Response /* (1000, 5, 2022/07/15) */
      The Yahoo Team has received the details of this complaint and has reached out to*************** to investigate and assist further.

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo changed recovery options and apparently not being enrolled has caused me to be locked out of my account even though I know my password. They are requiring me to pay $12.99 a month to simply allow me access to my account in order to set up recovery options. There was no such info that stated this needed to be done by a specific date. Additionally yahoo is refusing to simply deactivate my email address.

      Business Response

      Date: 07/15/2022

      Business Response /* (1000, 5, 2022/07/14) */
      The Yahoo Team has received the details of this complaint and has reached out to ********* to investigate and assist further.


      Consumer Response /* (2000, 7, 2022/07/14) */
      This matter has been resolved. A specialist with Yahoo called me and provided the assistance needed to restore my access to my email account.

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Account is Hacked I ContinueTo Ask For My Account To Be Shut Down I Have Evidences Of The Hack They Require A Fee I Can't Directly Log In I'm Receiving Half Of MyEmails On Edision Email Service Please Help Yahoo Is Shutting Accounts Down On Purpose And Requiring A Fee to Open Them Again Rude Customer Service With No Resolutions Unless Fees Are Paid

      Business Response

      Date: 08/02/2022

      Business Response /* (1000, 5, 2022/07/19) */
      The Yahoo Team has received the details of this complaint and has reached out to ************ to investigate and assist further.

    • Initial Complaint

      Date:07/13/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Monday July 11 I placed a call to yahoo support around 5:30 regarding an issue signing into my account that I didn't sign out of because of the difficulties signing in. I believe they signed me out.
      The agent was overseas and Yahoo would not help with the issue unless I agreed to a subscription of 12.99 per month that I could cancel at any time. My son was aiding me as I knew this was predatory as I've heard about yahoo still charging senior citizens simply for an email account. I voiced my displeasure. After 45 of coaxing and seeing no way out we had to agree. We immediately cancelled afterwards but that's when I began to have trouble. I believe the female ***** agent compromised my account in retaliation. My Apple ID was hacked, requesting the code sent to my phone. My chewy account was hacked, in Texas, where the call may have been routed through. I have had to cancel my credit card and have a new one reissued. I had to redo my Chewy account. I have to watch everyday that my Apple ID hasn't had activity as well as my credit card and my bank. Fire the agent is the only solution.

      Business Response

      Date: 07/26/2022

      Business Response /* (1000, 5, 2022/07/14) */
      The Yahoo team will investigate *********** experience with a frontline agent.

    Yahoo! is NOT a BBB Accredited Business.

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