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Business Profile

Internet Services

Yahoo!

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

This profile includes complaints for Yahoo!'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Yahoo! has 27 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Yahoo!

      701 First Ave Sunnyvale, CA 94089-1019

    • Yahoo! Canada Co.

      200 - 99 Spadina Ave Toronto, ON M5V 3P8

    • Yahoo!

      801 - 207 Queens Quay W Toronto, ON M5J 1A7

    • Rivals.com

      2950 N Genoa Clay Center Rd Genoa, OH 43430-9733

    • Yahoo!

      1708 Smith Lane Fort Mill, SC 29708

    Customer Complaints Summary

    • 2,200 total complaints in the last 3 years.
    • 979 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/23/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried logging into my email but after I enter my password (which are both correct by the way), it's prompting me to verify my identity to "keep your account secure". The problem is that it's asking me to verify my identity using a phone number I have never had and I'm fairly certain that I have never entered a phone number for yahoo. The help site doesn't give me a solution and the only way for me to get customer support is to pay for the hotline. The email in question that I can't login to *************************************** The phone number linked to the account ends in 03, which I have never held.

      Business Response

      Date: 04/25/2025

      The Yahoo team contacted *** ******** and assisted with regaining access.

      Customer Answer

      Date: 04/25/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I have regained access to the email account without having to pay for support.

      Sincerely,

      *** ********

    • Initial Complaint

      Date:04/23/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As of 4/22/25, my mother and I are unable to log into our Yahoo accounts. The only recovery options offered are either emails that have been closed, the email we can't access or a paid service requiring us to get a code from the emails we can't access. All we want is to be able to access our accounts again. We both have serious medical conditions and those emails connect us to our doctors. Thank you for your assistance.

      Business Response

      Date: 04/23/2025

      The Yahoo team will reach out to the members regarding their accounts.

      Customer Answer

      Date: 04/24/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Thank you, *****, for resolving the issues we were experiencing.

      Sincerely,

      ******* ********

    • Initial Complaint

      Date:04/23/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a Purple Heart Spouse and rely on my email accounts with ********************** for many important interactions. Doctors, Food Orders and The VA, Payments etc. Yesterday, April 22, 2025 I was not able to access any of my emails. I called several times to Yahoos support and each time they could not verify any of the documents they asked me for to photo and send to their link. It is important that I regain access as there is vital important personal information attached to these Yahoo email accounts. I am worried now that I sent in my documents. What did they do with them? Please help me rectify this problem asap.

      Business Response

      Date: 04/25/2025

      The Yahoo Team has received the details of this complaint and reached out to the user to investigate and assist further.

    • Initial Complaint

      Date:04/22/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They are telling me to reset my password I have to pay/ subscribe to three different services. The three services would cost ***** a month.

      Business Response

      Date: 05/05/2025

      The Yahoo team will reach out to the member regarding their account. 

    • Initial Complaint

      Date:04/22/2025

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have an email with yahoo that i've had for ages. They want me to pay for support, but that should be free! I desperately need something from that email, or else i risk losing 9 years of progress.

      Business Response

      Date: 04/22/2025

      Yahoo has received the complaint and will reach out to the user to assist. 

      Customer Answer

      Date: 04/25/2025

       
      Complaint: 23237894

      I am rejecting this response because:

      I have not received any contact in the form of email or mobile regarding this issue.

      Sincerely,

      Hiromeki Erese

      Business Response

      Date: 04/25/2025

      Yahoo has reached out and is currently working with the user to verify account ownership.

    • Initial Complaint

      Date:04/22/2025

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am being extorted by being required to pay for something that was taken from me.Yahoo has denied access to my email. Every account I use that requires that email to login tells me my email account does not exist. I have ongoing medical issues and need to be in communication with my ************ can't help and tells me to call and pay for customer support. After explaining what the issue is, they said they would be 'courteous' and help me once, for free. ** wants to send me a passcode via text or social media. I told the woman multiple times I do not have a cell phone for pictures, a way to text, a way to email, or do social media. She wanted me to go have a friend take a picture of their phone to send a picture of my ID to prove who I am. I am unwilling to involve someone else with this or give Yahoo someone else's information via text or email account. I called back and was asked to have remote access to my computer. I will not give access to my computer to a stranger who works for the company that deleted my email.

      Business Response

      Date: 04/22/2025

      Yahoo has received the complaint and will reach out to the user to assist. 

    • Initial Complaint

      Date:04/21/2025

      Type:Sales and Advertising Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm trying to reset my password and the recovery email is an old email. I tried the online chat and it did nothing. I then called several times and each time I keep getting a we're to busy, try again. Yahoo needs to reset my password so I can access my email and I will not be charged for it.

      Business Response

      Date: 04/22/2025

      The Yahoo Team has received the details of this complaint and will reach out to the user to investigate and assist further.

      Customer Answer

      Date: 04/24/2025

       
      Complaint: 23232970

      I am rejecting this response because: The issue has not been resolved, I still can not log into my account.

      Sincerely,

      ******** ********

    • Initial Complaint

      Date:04/21/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My Yahoo! account is linked to my iPhone mail app, and just recently when I tried to check my mail I received the pop-up message "Cannot Get Mail" & "The connection to the server failed". In order to get back in, I would have to re-enter my password. I've had this account for 10+ years and can't remember the last time I had to enter in my password. I tried to log-in to my account under "Mail Accounts" in Settings on my phone, but was not able to enter the correct password. There was another option to re-set my password by using a linked e-mail account, but I no longer had access to that account. I called their customer support after getting locked out and provided all info (Name, location, DL#, & photo) to verify that I am the account owner. The customer service agent then proceeds to tell me that they can assist with re-setting my password, BUT only if I sign up for a premium service that cost $12 per month. TWELVE DOLLAR MONTHLY SUBSCRIPTION to reset my password. My account was basically being held hostage.

      Business Response

      Date: 04/21/2025

      ********* ******* contacted our frontline support and they were able to assist the customer with regaining access to their account.

      Customer Answer

      Date: 04/21/2025

       
      Complaint: 23230716

      I am rejecting this response because:

      I had to pay for a membership I did not want in order for them to give me access to my email. 

      Sincerely,

      ********* *******

      Business Response

      Date: 04/23/2025

      The customer contacted our frontline support who informed in order to assist there is a fee associated. The customer agreed to provide their financial information, once a paid service was established the agent was able to assist the customer to resolve their issue.

      Customer Answer

      Date: 04/23/2025

       
      Complaint: 23230716

      I am rejecting this response because:

      Sincerely,

      ********* *******

    • Initial Complaint

      Date:04/20/2025

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yahoo! has caused me so much stress and turmoil by denying me access to an email account that I created as a child, which is linked to substantial online material I posted as a child, that I have been trying desparately to remove. Because of Yahoo, I cannot do that. I reached out first back in 2022 to talk to an agent on the phone, but they f****** hung up on me. Now, my entire email account is deactivated. I am more than capable of proving the account is mine, but the employees are either too dumb or too lazy to care. They told me they needed to talk to my dead mother in order to get me into my account. This is absolutely ridiculous.

      Business Response

      Date: 04/22/2025

      The Yahoo team contacted ***** ****** and educated on account activity.

    • Initial Complaint

      Date:04/19/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have had this yahoo account ***************************************** since I was a child. I lost the password a while ago and then was having a horrible time trying to recover it or even understand what yahoo was telling me. I was also going through alot of trauma around the time they "deleted" my email, my entire town burned down. So it wasn't the top of my priorities to fix. Eventually I got around to trying to get back into it, and when I go to log in it says we don't recognize this email, okay fine that means I can make a new one under the same name, get all my accounts back. Go to make the account "this email is taken". It can't be taken and not available to sign in at the same time. Let alone the fact that the email address is my full name. This email is still connected to several of my accounts. I have no way of changing this without getting into the account or losing a bunch of progress. I attempted to call yahoo to resolve this issue, and they require a payment of money to receive a resolution to my issue.I am not going to pay money to access an account I am still utilizing just not through the website itself. I just want my email back.

      Business Response

      Date: 04/23/2025

      The Yahoo team reached out to ***** ***** but received no response.

    Yahoo! is NOT a BBB Accredited Business.

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