Solar Energy Contractors
Freedom Forever, LLCThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Solar Energy Contractors.
Reviews
This profile includes reviews for Freedom Forever, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 4,168 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRaymond F
Date: 07/11/2025
1 starRaymond F
Date: 07/11/2025
Do not use if in ******. They have no one qualified to work in the state and you will wait months for anyone to come out for service work (which is then not done properly). Awful customer service (phone number is just an AI chatbot that answers no questions and never gives you the option os talking to a person).Freedom Forever, LLC
Date: 07/17/2025
Hello ***, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring your experience is nothing short of exceptional. We understand the challenges you've faced with your solar project and are dedicated to turning things around. To begin the resolution process, please send an email to ************************************** with your full name, project address, phone number, email, and a brief description of your concern. This will allow one of our Online Support Specialists to connect with you directly and work toward a resolution. We genuinely appreciate the opportunity to partner with you and thank you for your cooperationReview fromTrey L
Date: 07/10/2025
5 starsTrey L
Date: 07/10/2025
Called customer support to diagnose and troubleshoot a data communication issue with SolarEdge inverter installed by Freedom Forever. Connected with ****** ***** who was very helpful and a pleasure to work with. I was informed that tickets are only created when these issues persist for more than 72 hours, and mine ended up resolving itself within the next 24 hours. Nonetheless, ****** followed up with me after ********************************************************** working order. This dedication to addressing my issue was much appreciated.Freedom Forever, LLC
Date: 07/17/2025
Hello ***** we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today!
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!Review fromJason C
Date: 07/08/2025
1 starJason C
Date: 07/08/2025
Horrible communication during the installation, complete lack of follow-through, etc. Purchased two systems (home and cabin), and both systems have been delayed ("permission to operate") for over 2 months. Completely unacceptable. I had to call customer support and I waited online for 35 minutes to be told, "It's in process," by **************** Supervisor ****. Both project managers AND the sales representative refuse to return phone calls. ***** this company at all costs.Freedom Forever, LLC
Date: 07/10/2025
Hello *****, thank you for sharing your feedback! Here at Freedom Forever, providing our customers with an exemplary experience is our top priority. We acknowledge your frustration with the delays and lack of communication and want to ensure that your concerns are resolved as quickly as possible. We aim to provide more than just a service; we want to create an experience that exceeds your expectations and sincerely apologize for any inconvenience you have encountered.
To address your concerns and work towards a resolution, we have connected you with one of our Online Support Specialists.Review fromJames A
Date: 07/02/2025
3 starsJames A
Date: 07/02/2025
We have solar for about 5 years no problems until we had a bad storm and we lost power on half our home. Not sure what the issue was and called an electrician out and over 300 dollars later find out it's a solar issue either the inverter or battery or both not sure but when I called freedom forever which is hard as h*** to get hold of anyone first they tried to say it was an electrical issue and I sent the right up to them to say it wasnt our electric issue and the soonest they could get us set for service was July 3 and when I called on July 1 it was hard to reach anyone the had an AI answering system that wasn't working properly and finally spoke to a real person after several hang *** spoke to ****** who assured me it was still scheduled for 7-3 between 8-12 so we will see rFreedom Forever, LLC
Date: 07/08/2025
Hello ******,
Thank you for sharing your feedback with us. Your review holds significant value for the team here at Freedom Forever. We genuinely appreciate the openness and insight you've provided regarding your experience with us.
Rest assured, we've taken your comments seriously and are looking into them further. Your feedback has been passed along within our organization for review, and we're actively exploring ways to address any concerns you've raised.
We're committed to providing all potential customers as well as our current customers with excellent service. Your input helps us improve, and we're thankful for the opportunity to learn from your experience.Review fromChristopher F
Date: 07/01/2025
1 starThe install went well and the panels have been working for a year. But something happened with what they say might be the inverter and it's been almost a month since they placed an order to get it replaced. I was informed that I'm on the hook for the solar payment and my normal electric bill while the panels are not working. If I knew how much of a hassle solar panels were I would not have purchased them.Review fromBeatrice P
Date: 06/26/2025
5 starsBeatrice P
Date: 06/26/2025
Tee Tee is polite, professional and patient.
Great job! Thanks for your help today.Freedom Forever, LLC
Date: 06/27/2025
Hello Beatrice, we are delighted to receive your positive feedback! Knowing that our customer support specialist provided you with a stellar experience and successfully assisted you brings us immense joy. At Freedom Forever, our commitment is to deliver the best service possible with every customer interaction, and it is fantastic to see that we have achieved that in speaking with you today!
If there are any other questions or ways, we can further assist you, we are more than happy to help in any way we can. Your satisfaction is our top priority, and we look forward to continuing to exceed your expectations.
Thank you for choosing Freedom Forever!Review fromNadia V
Date: 06/23/2025
3 starsNadia V
Date: 06/23/2025
Positives: When you call a friendly person picks up the phone.Challenges: We have only had our system for 3 years and our inverter broke. I have made multiple calls, and while everyone has been friendly I am still two weeks without solar and no foreseeable resolution. They have no inverters in stock and don't know when the shipment is coming. I am hopeful a new inverter comes in soon.Freedom Forever, LLC
Date: 06/24/2025
Hello *****, thank you for sharing your feedback! Here at Freedom Forever, providing our customers with an exemplary experience is our top priority. We acknowledge your frustration with the issues regarding your system and want to ensure that your concerns are resolved as quickly as possible. We aim to provide more than just a service; we want to create an experience that exceeds your expectations and sincerely apologize for any inconvenience you have encountered.
To address your concerns and work towards a resolution, we have connected you with one of our Online Support Specialists.Review fromJolene M
Date: 06/21/2025
1 starJolene M
Date: 06/21/2025
Do not go with this company! They lied to us about everything! Now we are stuck in a contract for 25 years!! Not one time did they tell us about a contract for that long! They definitely took advantage of us! They should be ashamed of themselves! How do people like that sleep at night??????Freedom Forever, LLC
Date: 06/23/2025
Hello ******, thank you for sharing your feedback! Here at Freedom Forever,providing our customers with an exemplary experience is our top priority. We acknowledge your frustration with [issue] and want to ensure that your concerns are resolved as quickly as possible. We aim to provide more than just a service;we want to create an experience that exceeds your expectations and sincerely apologize for any inconvenience you have encountered.
To address your concerns and work towards a resolution, we have connected you with one of our Online Support Specialists.Review fromNick S
Date: 06/20/2025
5 starsNick S
Date: 06/20/2025
Way better then ******. Tried going with Sunrun and they were so unprofessional compared to freedom it was ridiculous.Freedom Forever, LLC
Date: 06/23/2025
Hello ****,
Thank you for sharing your feedback with us. Your review holds significant value for the team here at Freedom Forever. We genuinely appreciate the openness and insight you've provided regarding your experience with us. We're committed to providing all potential customers as well as our current customers with excellent service.Review fromKimberly P
Date: 06/20/2025
1 starKimberly P
Date: 06/20/2025
I had 23 panels installed. From the start 1 panel produced 40% less than others next to it. I had to have my roof replaced so the panels had to be removed then reinstalled. Upon reinstallation 5 panels were significantly under performing. The company refused to make any repairs or come out to even look.Another time the inverter died. Upon replacing the inverter the technician did something that blew the capacitor on my ** unit. I had to pay for the ** repair.Freedom Forever, LLC
Date: 06/23/2025
Hello ********, your feedback means a lot to us here at Freedom Forever, and we're committed to ensuring your experience is nothing short of exceptional. We understand the challenges you've faced with your solar project and are dedicated to turning things around. To begin the resolution process, please send an email to ************************************** with your full name, project address, phone number, email, and a brief description of your concern. This will allow one of our Online Support Specialists to connect with you directly and work toward a resolution. We genuinely appreciate the opportunity to partner with you and thank you for your cooperation.
Freedom Forever, LLC is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.