Solar Energy Contractors
Freedom Forever, LLCThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Freedom Forever, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 4,169 Customer Reviews
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Review fromWilliam K
Date: 08/11/2022
1 starWilliam K
Date: 08/11/2022
Signed contract 5 months ago. Panels up 2 months ago. Then they changed how they did the electrical panel without informing me. The crew that came the next week didn’t know about the change either. Nothing has happened since they never got the new plans to the city to approve. The portal and customer service is a joke all you can do is talk to the phone answerer who says the person in charge of your project doesn’t have a direct line. Now I’m betting the system won’t produce what they promised and I will go through the same torture trying to get anything done. Wish I would have realized all these reviews are spot-on. Once they have your money they count on you not being able to do anything about their lack of action. Why should they care. I don’t know how to direct you to a reputable company but don’t get sucked into this ******. I was excited at the idea of solar power and finally decided to do it. Now I feel like I lost my chance by trying to do it with this company.Freedom Forever, LLC
Date: 08/22/2022
Hello *******, , thank you for sharing your feedback. Freedom Forever aims to provide an unmatched 5-Star level of customer service and would like the opportunity to turn your recent experience around. A Freedom Forever Online Support Specialist is reviewing your account and will be contacting you to further discuss your review. Have a bright day today, tomorrow, and forever.Review fromM. V.
Date: 08/09/2022
1 starM. V.
Date: 08/09/2022
Finally to day a Customer Service Supervisor took my call but continued with a boiler plate response to my issues. I have ask repeatedly to speak with a representative of the company who could help me with my issues that is not within the Freedom Forever customer service firewall. I have had an intermittent system communication/monitoring issue for the last month that they say they do not have on there end and refuse to send a technician to my house to troubleshoot the issue. Again they refuse to put me in contact with anyone in their monitoring branch. Bottom line is I want an answer form some one who has technical knowledge of the system some one from a leadership position to answer my complaints!!Freedom Forever, LLC
Date: 08/22/2022
Hello *******, , thank you for sharing your feedback. Freedom Forever aims to provide an unmatched 5-Star level of customer service and would like the opportunity to turn your recent experience around. A Freedom Forever Online Support Specialist is reviewing your account and will be contacting you to further discuss your review. Have a bright day today, tomorrow, and forever.M. V.
Date: 08/27/2022
I am not satisfied with Freedom Forever response. They again connected me with someone in customer service and she still doesn’t fully understand the situation I am dealing with. I told her I still wanted to speak with someone in a senior leadership position to which she made me no promises. Again this company keeps you trapped in their customer service loop and then tried to pass the issue on to the equipment manufacturer.Review fromJames E
Date: 08/08/2022
1 starStay away from this company.
I met with their representative late one evening and wound up signing up with them and he said I would get a complementary security system for 3 years BUT he never explained to me that upon installation that indicated that the job would start and if I cancelled there would be a 3000.00 dollars fee for the vivinet cancellation.
In a couple days the person showed up to install the system but he had no doorbell with him.
After some research on this company ( there was reviews that I did not care for)I decided it was not what i wanted so I called to cancel the job,it seemed to go ok except was then informed that there would be a 3k fee for the security system,I informed them that I was never informed that would be a fee for canceling the contract.
The agent said to call vivinet and talk to them,I did and explained the issue and the agent did cancel and sent me reference numbers of the cancellation.
Forward 6 months and I get a notice from credit company that someone had charged 18000 dollars to the finance company that was financing the work.
Monday I called the finance company and asked who charged the amount @nd the said FREEDOM FOREVER SOLAR,
I called them and the agent put in a order to cancel the job again ( which was supposed to be done 6 months back) NOW I had another call from a person in California that I owed $3k for the vivinet system,I indicated I was never informed of this issue and he just said,it’s in the paper work you signed and I told him the paper work I had does not mention anything on that issue,he said there was a link I could click on to see the mentioned statement,
So now I need to pay a attorney to look into this but now I can see the writing on the wall,they WILL NOT cancel this job until I pay them 3 k for the security system,
I do have the order where the vivinet was cancelled.
THIS IS A COMPANY ONE NEEDS TO KEEP AWAY FROM.Review fromNicole R.
Date: 08/04/2022
1 starInstall 10/21 charged me over 100k for the panels, system has not worked properly since installing it yet they charge me monthly. I got a text June 22, 2022 stating they were ordering a new inverter as mine isn’t working. It’s now August and haven’t heard anything. When I reached out to them multiple times I was told I would be getting reimbursed for the last 3 mos at the least which also hasn’t happened. I am now not only paying an increased power bill, but am still paying the monthly bill for the solar. This company was built up to be great and stand by their word which is not true. Now they want payment of 27k for the tax credit. What a scam.Review fromRichard J
Date: 07/30/2022
1 starRichard J
Date: 07/30/2022
Incomplete work I bought solar and 2 batteries the batteries are not hooked up they say my install is complete and it's been a year since they installed the panelsFreedom Forever, LLC
Date: 08/22/2022
Hello *******, , thank you for sharing your feedback. Freedom Forever aims to provide an unmatched 5-Star level of customer service and would like the opportunity to turn your recent experience around. A Freedom Forever Online Support Specialist is reviewing your account and will be contacting you to further discuss your review. Have a bright day today, tomorrow, and forever.Review fromDavid D
Date: 07/29/2022
2 starsDavid D
Date: 07/29/2022
They installed solar on my house but in the process dropped some Conduit on the neighbors house and tore the screen. After two months of constant calls they made an appointment. To fix it but never showed up. I seen many complaint by others so they have the worst customer service I have ever seen. The repair has never been made.Freedom Forever, LLC
Date: 08/22/2022
Hello *****, thank you for sharing your feedback. Freedom Forever aims to provide an unmatched 5-Star level of customer service and would like the opportunity to turn your recent experience around. A Freedom Forever Online Support Specialist is reviewing your account and will be contacting you to further discuss your review. Have a bright day today, tomorrow, and forever.Review fromconrad d
Date: 07/29/2022
1 starconrad d
Date: 07/29/2022
I have been fighting with freedom forever for over a year and still have not recevied it . Every time i call customer service there is a different reason why. the sales rep quite answering or returning my calls a long time ago, he also made four statements that turned out to be lies.Freedom Forever, LLC
Date: 08/15/2022
Hello Conrad, we regret to hear that you had a negative experience with us but would appreciate the chance to turn it around. We located your account in our system. A Freedom Forever Reputation Management Specialist will be contacting you to address your recent review.Review fromKimberly G.
Date: 07/28/2022
1 starKimberly G.
Date: 07/28/2022
I currently reside in Arkansas and I had two Freedom Forever salesmen come by to talk to me about solar. After hearing their presentation, I decided to read over all documents before I signed anything. I received a follow-up text from Jacob asking if i received and reviewed the documents needed to get started. I told him that i had, but that i decided to not move forward at this time. He attempted to call me at 9pm that evening to follow-up. I think this is HIGHLY INAPPRORIATE as follow-up calls should be done during normal business hours and especially not that late in the evening. This makes me extremely concerned as this individual has my contact information and is using it in an inappropriate manner on behalf of this company. I question this company's integrity and business practices as their sales team is not professional. Furthermore, the sales team does not have a shirt with any logo, or any business cards which is extremely suspicious to me. I plan to follow-up with my Attorney General's office as I think this company may be attempting to scam residents in Arkansas, or at the very least, has unethical business practices.Freedom Forever, LLC
Date: 08/15/2022
Hello ********, we'd love to get more detail about this encounter. Could you please email ********************@freedomforever.com with your contact information? Thank you!Kimberly G.
Date: 08/21/2022
This matter has been resolved to my satisfaction.Review fromDale g.
Date: 07/23/2022
1 starDale g.
Date: 07/23/2022
System is not producing any electricity for 1 and one half months 4 calls for help to no avail was told will call you back twice no repair ticket two times was told regional Manger was not by his laptop will look into it and let you know what a joke.my address is ***** * *** ***** ** *** *** ****** ** ***** Dale G******s please helpFreedom Forever, LLC
Date: 08/15/2022
Hello Dale, we regret to hear that you had a negative experience with us but would appreciate the chance to turn it around. We located your account in our system. A Freedom Forever Reputation Management Specialist will be contacting you to address your recent review.
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