Complaints

This profile includes complaints for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CarParts.com, Inc. has 42 locations, listed below.

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• 

  CarParts.com, Inc.

  2050 W 190th St #400 Torrance, CA 90504-6228

  
• 

  CarParts.com

  1301 Avenue T Grand Prairie, TX 75050-1212

  
• 

  Autoparts Warehouse

  2452 W Henrietta Rd Rochester, NY 14623

• 

  Parts Train

  3716 Astoria Blvd Astoria, NY 11103-3657

• 

  Carparts.com, Inc.

  67 Whitson Street Hempstead, NY 11550-5420

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sent back rotors and brakea a month ago and have on been refunded for 2 pacages as of now which after the company sent prepaid lables to ship items back hit me for 33 shipping which i did not know was gonna happen. So instead of getting refunded 83 or so its down to 53. Do not do business with this company. Absolutely horrible. 7 days refund ha!

  

  Business Response

  Date: 08/17/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, Our Policy states, "We are not responsible for any return freight charges unless the return is due to a manufacturers defect or a direct result of an error on our part." Further, it was specified on the e-mail (RMA and Shipping Label) that was sent the expected refund amount once you use the shipping label that we sent upon your request; you may or may not use it. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fulfillment Warehouse! Carparts.com is business names that is on the shipping label! This is item was sent to me as it was in route,I found a kit for much cheaper! Requested a Q&R code for return shipping! Instead I was sent downloaded shipping labels that did not code on 3 to 4 different days of trying to return this item! I sent a copy of all the shipping labels that wouldn't allow me to drop off this item! I spent more money than I purchased this item with the run around shipping labels that didn't work

  

  Business Response

  Date: 08/10/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, may we please confirm if you already returned the part? If yes, kindly provide us with the return tracking# so we can track the package. While if the part has not been returned yet, we can issue you another shipping label and let us know immediately if there will be issues so we can offer you a resolution. Our Policy, "We are not responsible for any return freight charges unless the return is due to a manufacturers defect or a direct result of an error on our part." Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:08/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with carparts.com *******A GPD OE Replacement A/C Compressor Kit With Clutch, 6-Groove PulleyPart no.:GPD*******AUnit Price:$491.99 order number CPZ241821703223851 I never recieved the items they sent each part 8peices in a seprate package and tracking info despite it being advertised as a single product. They would not fix the address although 6 of the 8 peices were not shipped out yet. The items were returned to sender. I called and emailed many times, I also filed a complaint with *****, and they said I had to complain to the sender. Eventually carparts.com emailed me and said to return the items for a refund but I cant return items I never received, I just want my money back ****** on my debit card please.

  

  Business Response

  Date: 08/10/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a total refund of $84.88 on 7/3/24 ($15.25) with ****** Refund Transaction ID#***************** for Part#RF41020007 and on 8/10/24 ($69.63) with ****** Refund Transaction ID#**N25813F8097330L for Part#s GPD3411493 and GPD3411550. Please check with ****** and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date.
  
  While for the rest of the order; Part#GPD1321362 was delivered through ***** tracking#************ on Wednesday 7/3/24 at 11:26 AM and replacement parts were sent for Part# GPD65129** through ***** tracking#************ on Wednesday 7/17/24 at 12:13 PM and Part#GPD3**1C through ***** tracking#************ on Wednesday 7/17/24 at 12:13 PM. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:07/29/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered an "***" for my vehicle May 27, 24. From "CarParts.com", Total amount I paid (minus shipping/taxes) $261.59 This *** part $204.49 plus a "Core fee of $57.10, >Upon receiving the part from CarParts.com it was determined the part was not needed for my vehicle.>Morning of June 15, 24, I returned *** to CarParts *************, Tx. I was given a receipt at the community P. O. showing I paid Shipping.>Later that day I emailed CarParts stating I mailed "***" back to ***************** where it was shipped from.>Later I received an email from **************** **** confirming that email .I sent, It included what my refund amount would be and that was all.>Later that night there was an email from CarParts containing a return label. First I knew anything about needing or getting any return label >After not hearing from CarParts I emailed them to discover the status of the refund. I was told they did not receive the *** back. It was then I was told I mailed it to the wrong location Should have been to ********,**. >After not hearing from CarParts about Return/Refund status I was informed it did not get to CarParts in **, *****, I was told it was to be mailed to *********** . I never received that info til after I mailed back.Note: The 3rd Cus *** stated they did in fact receive the *** back at facility in *****, and they would mail it to ******** for me, No problem Since, over 2 dozen emails, 4 of which were from *********** Supervisors, still no refund of $261.59 to me. Because I had no "tracking # " just a receipt showing I sent it back they won't refund my money. Now they are resending old emails and totally ignoring me. Fact, they received *** back at ***** location, I was informed so. They know I never received a tracking number. they are relentlessly harassing me for a tracking number or no refund of my money. They have the part plus my Core Fee money

  

  Business Response

  Date: 08/10/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, our warehouse confirmed that no part has been received. Thus, may we request you to provide us with a valid return tracking# so we can check and track the package. Refund will then be issued upon our receipt and inspection of the item. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 08/13/2024

   
  Complaint: 22055284
  
  I am rejecting this response because:  I reject Car Parts reply to BBB.  I will attach copies of  emails between myself and Car Parts that claim different from Car Parts response back to BBB.

  
  
  Sincerely,
  
  *****************************

  Customer Answer

  Date: 08/22/2024

  Dear BBB,  and Complaint Specialist  ******************
  
  I sincerely apologize for returning my response in this direction rather than the link you sent to me to use for this phase of my compliant. I hope this doesn't create confusion...I had a difficult time attaching items pertinent to my compliant.  However I did attach here.
  
  I  REJECTCar Parts Claim
  
  
  ----------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
  Return Request Received
  
  
  You are receiving this e-mail, because one of the following pertains to your order.
  
  
  You applied for an *** number to return a part.
  You returned your order without an *** number. (An *** number is automatically issued on receipt of your return.)
  A claim was filed with the shipper on your lost, stolen, missing, or damaged part.
  
  
  You will receive another e-mail in 2-3 business days, which will include a return authorization number and complete return shipping instructions.
  
  
  If you have already returned the product without an *** number, you can disregard the return shipping instructions, as we have forwarded the return to the manufacturer for you. The *** e-mail is for your records only and is used to track the credit to your account with out an *** number, you MUST call our Returns Team and inform them. Your credit for your return will be delayed as the *** # is used to quickly process returns and without the number it takes longer to match the part to you, our customer. (Calling our team gives us the chances to find your return sooner).
  All orders returned without an *** number take approximately 6 weeks to process if the return is located.
  
  
  If a claim was filed with the shipping company ***** DHL, Fed Ex) you can disregard the return shipping instructions, as the package is either in transit to the warehouse (damaged orders) or is currently being investigated (lost, stolen, missing). The *** e-mail is for your records only and is used to track the credit to your account.
  
  
  If you do not receive the *** e-mail in 4 business days, please e-mail
  ************************************** and a copy will be e-mailed to you.
  
  
  
  
  
  
  Team CarParts.com

  

  Business Response

  Date: 08/30/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, we tried issuing you a refund for your returned order however, we are experiencing difficulties posting your refund; the refund is being declined by the financial institution. Please call us at ************** to speak to a representative in our ****************************** so we may resolve this issue. You may call us between 6:00am to 4:00pm Pacific Time, Monday to Friday.
  You may also provide us with your ****** account or verify your check mailing name and address, so we can process the refund. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

    Thank You so much for assisting me with this issue, greatly appreciated.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a car part from car parts.com on the 24th the site said I would receive my part of the 26th yesterday I was told it was still in the warehouse and on the *** site they only received the information then they told me they are giving the car part to **** which could add another three to seven days. I could have got the part cheaper and on the same date it now might arrive. I looked on the site today to see what its offering and today its offering Monday which is still faster then I will be getting mine. There resolution is resolutions I already had return when I get for money. Which isnt a resolution. Their site is a fraud and s**** a single family home out of days works and missed therapy appointments

  

  Business Response

  Date: 08/10/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $49.23 on 7/28/24 with Refund Transaction ID#******** for your Order (ID#********* and you need not return the part to us, you may keep or dispose it. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a gasket by mistake and immediately cancelled my order. They immediately took money out of my account and said they would cancel my order and refund my money pending approval. I have spoken with three people at customer service today,all of whom said that they had resolved the issue. I have just received an email from Fed ex saying that the part is about to ship and gave me a tracking number. I don't want this part, I just want my money returned to me.

  

  Business Response

  Date: 08/10/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $22.46 on 8/10/24 with Refund Transaction ID#******** for your Order (ID#********* and you need not return the part to us, you may keep or dispose it. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:07/25/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i ordered this parts from carparts.com since there website claimed if I ordered within a certain time I will have them by Monday july 29 now I am getting told that it will not be till later so why did I pay for shipping and why does there website show misleading information and this need to be fixed amazon has no problem getting the parts out when they say they will

  

  Business Response

  Date: 08/01/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that your order was delivered through ***** tracking#s ********************** (Part#s REPC282305-2pcs, REPC282134-2pcs and REPG282103-1pc) on Saturday 7/27/24 at 1:27 PM, ************ (Part#MEDX633-2pcs) on Tuesday7/30/24 at 3:16 PM and shipped through ***** tracking#********************** (Part#REPG282104-1pc) and is currently IN TRANSIT to your address, *********************************************************************************, with an ETA: Today (8/1/24) By end of day. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:07/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called customer service to advise that I receive two of the wrong part numbers. I advise originally the first customer service representative the part number was incorrect and my vehicle is a 2013 ****** Altima sedan. I was in need of a front bumper reinforcement. I was sent two of the wrong part number. I spoke to a supervisor who refused to do a replacement.

  

  Business Response

  Date: 08/01/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of $47.23 on 7/25/24 with PayPal Refund Transaction ID#********JJ005090L for Part#REPN012507 that we did not require you to return to us anymore, you may keep or dispose them. Please check with PayPal and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered alternator they sent me different alternator then I ordered. I received wrong alternator on 8thjuly and sent it back they received it on 15th July and I have not received my refund for 121.99$ I feel they straight up ripped me off will you please look in to this company

  

  Business Response

  Date: 08/01/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $134.50 on 7/10/24 ($12.51) with Refund Transaction ID#******** and on 7/25/24 ($121.99) with Refund Transaction ID#qpeefmqz for your Order (ID#*********. Kindly check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a strut and was defective they did not want to give me a replacement or a refund, which I had only bought 3 months prior to the installation to it. It went bad the same day it was installed. It took several emails to try to resolve it and they kept lying and lying. I told them I just wanted a replacement which they said they had none so I ordered one from ***** **** went thru carports and they send me a strut that they said they never had and would take months to get. That's consumer sales fraud and warranty fraud. I would like the original $300 dollars I paid because I know they will never honor the entire $ struts that I bought with a lifetime warranty.

  

  Business Response

  Date: 07/26/2024

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, the part is really out of stock at the time of the processing of your replacement request. There are times when fast-moving items can run out quickly. Nonetheless, we have issued you a refund of $87.13 on 7/26/24 with PayPal Refund Transaction ID#**U225911J178162L for the returned part (Part#TS1**123R). Please check with PayPal and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.