Complaints

This profile includes complaints for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CarParts.com, Inc. has 42 locations, listed below.

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• 

  CarParts.com, Inc.

  2050 W 190th St #400 Torrance, CA 90504-6228

  
• 

  CarParts.com

  1301 Avenue T Grand Prairie, TX 75050-1212

  
• 

  Parts Train

  3716 Astoria Blvd Astoria, NY 11103-3657

• 

  US Autoparts Network Inc

  92 Youngs Road Trenton, NJ 08619

• 

  CarParts.com, Inc.

  68902 National Rd Quaker City, OH 43773

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I needed specific used parts for a salvage inspection for a vehicle and required the highest quality used parts. I contacted the dealer ****** "Canadian used auto Parts" Calgary as they advertised "grade A" parts with the ************* (Grade- A are the highest quality used parts. For body parts, this means that the components have no damage or one "unit" or less of needed repairs)
  
  Before making the e-transfer, I checked the parts pics on ************ that appeared as "Grade A" good condition and the dealer reconfirmed parts in excellent condition, no repairs needed.
  
  Sept 20, 2022 - When I went to pick up the shipment, one of the items was completely damaged *********** I have confirmed with the dealer "intentionally" shipped the damaged part. I have recorded a voice clip (Phone call with dealer), where he clearly admits that prior to shipping he clearly knew the rear panel was damaged and no use for us but then deliberately shipped the part to make a profit and returned the item to the dealer to get full cash credit.
  The dealer paid **** and held **** as "hostage store credit" which I have no use for and refused to provide any paper work for it. I have followed up with the dealer so many times for paper work and to return the money and they refused to do so.
  
  I work with ******* and heavy relays on **************** as a trusted source to find parts for vehicles. I have bought many parts from reputable dealer through ******** and I never had such a concern/rip off with a dealer sending damaged parts and holding money for store credit. This dealer is using ************ to lure customers with misleading advertisement is unfair and deceptive business practices that would mislead the average person. I have submitted a complaint with ************ and the representative told me ************ is unable to get the refund **** and sided with dealer

  

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 5, 2022/10/09) */
  We sincerely apologize for the inconvenience, however we could not locate your order using the information that you have provided. Hence, may we request you to provide us with any reference#/information relative to your order(Order **** **** ***** ********** e-mail address that was used in placing the order, delivery address, Order date...). Kindly e-mail them at ********************* with BBB Case #XXXXXXX as reference so we can check and give the necessary resolution.
  
  However, may we advise you to check as we are ************, not car-part.com. Thus, we are in no way affiliated with car-part.com. Please let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:09/23/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order #: CPZXXXXXXXXX - order date: Sept 11, 2022. The part that I ordered was NOT the correct part for my vehicle so I went online, read the return policy and requested a return because I needed a RMA number. I was not given any option when it came to return shipping labels but then I received two different emails and both had a different refund amount listed. One email had the return authorization number ***** with a refund amount then a second email had a different refund amount which was a little confusing. I was originally charged ***** ********** + *** tax + *** shipping) but my refund was only **** ***** part + ** tax *** "call tag" which I'm assuming is the shipping charge??). There is something wrong with this picture. How is my tax refund less than it was when I originally purchased the item? Are there additional hidden return fees that are not listed in their return policy? I am only seeing a return shipping fee of ***** listed in my email. Their return policy needs to be clearly stated on their website especially when it comes to hidden fees!

  

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 5, 2022/10/07) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of ******* on 9/23/22 ********* with Refund Transaction *********** and on 9/26/22 ******** with Refund Transaction *********** for your order (#XXXXXXXX). Please check with your bank/credit card company and give them the transaction *** as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
  
  
  Consumer Response /* (2000, 7, 2022/10/10) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  I was able to speak with a customer service rep who explained the return process more thoroughly. The rest of my refund was processed prior to receiving this response from the company.

• Initial Complaint

  Date:09/23/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On august 16th 2022 I was charged *** illegally by **************** they have done absolutely nothing to make it right after literal countless tries of contacting them. I order a part way back in June, and that's all. They told me the (august 16th) purchase was "fraudulent" yet over a month later still nothing. I don't believe they plan on giving me my money back at all. This situation also caused me to go into the negative, right when I was about to pay part of a loan back. Now I am behind on my loan, because I had money stolen from me and can't afford to pay the **** I now "owe" when I was only going to pay 90$ back for my loan. This money being stolen from me has affected my life majorly. This has cause me major pain and suffering.

  

  Business Response

  Date: 10/12/2022

  Business Response /* (1000, 5, 2022/10/07) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, upon checking, we don't have any other charge on your account for the amount of ******* Our record shows that only on 6/8/22, we've charged your account for the amount of ****** for a Brake Disc (Part#************) through Order ID#XXXXXXXX. Thus, no additional charges was made to your account except for the amount of your order (total of ******** ****** on 6/8/22 + ****** on 6/8/22). May we advise you then to coordinate with your bank and verify with them the charges on your account. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
  
  
  Consumer Response /* (3000, 7, 2022/10/08) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  I have had ****** taken from my account by *************** and I have actual proof of it. You cannot tell me you didn't take money from me on August ***** Because you clearly did. I am still in the negative on my account because of it, I have all the proof anyone could ever want. Give me my money back.
  
  
  Business Response /* (4000, 11, 2022/10/11) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, as previously stated, it doesn't show on our end a charge of ****** on 8/16/22 on your account. Nonetheless, you may send your proof at ********************* with *** Case #XXXXXXX as reference so we can check. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
  
  
  Consumer Response /* (4200, 13, 2022/10/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  No, I will not go through the whole "customer service " route. That's an absolute joke with you guys, I've tried it countless times. Why do you think I've contacted the **********************? You guys should be audited. This is disgusting what you are doing to what used to be paying customers. I will not settle this case until I have my money returned to me. I have proof of stolen funds. That I did not authorize obviously, which is why it makes the funds stolen. You have now committed a crime. Do what's right and return my money to me. I will do everything I can to get it back, I would like for you guys to be audited.

• Initial Complaint

  Date:09/11/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car parts promises early delivery. Now delayed over a week. Deceptive. I bought side view mirror for safety and wanted it quickly. I bought from them based on delivery

  

  Business Response

  Date: 09/29/2022

  Business Response /* (1000, 5, 2022/09/26) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that your order was confirmed as completely delivered through FedEx tracking#XXXXXXXXXXXXXXXXXXXXXX on 9/16/2022 at 3:10 pm at your location in **** ****** *** *********** CA XXXXX-XXXX. Thus, a refund of $10.00 was issued to your account on 9/12/22 with Refund Transaction *********** as discount for the inconvenience. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
  
  
  Consumer Response /* (2000, 7, 2022/09/27) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  They worked with me.

• Initial Complaint

  Date:09/11/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a product an they sent to a different location an refused to except any
  responsibility cost me 108.00 dollars

  

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 5, 2022/09/26) */
  We sincerely apologize for the inconvenience, however we could not locate your order using the information that you have provided. Hence, may we request you to provide us with any reference#/information relative to your order(Order ID#, PO#, RMA#, tracking#, e-mail address that was used in placing the order, delivery address, Order date...). Kindly e-mail them at ****************************** Case #XXXXXXX as reference so we can check and give the necessary resolution.
  
  Please let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
  
  
  Consumer Response /* (3000, 7, 2022/09/30) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  
  This is the email I received from the company.
  
  ******
  Cart image
  
  Order status changed
  Hi ,
  The status of your order #XXXXXX has changed to Shipped.
  
  
  Order details
  Order total:
  
  $108.08 USD
  
  Date placed:
  
  Aug 5th 2022
  
  Payment method:
  
  Credit Card ************
  
  
  Products to be shipped
  ******************* Tubing 1.750 x .095 Round ALLXXXXX-XX
  ******************* Tubing 1.750 x .095 Round ALLXXXXX-XX
  
  ALLXXXXX-XX
  
  Qty: 2
  
  
  Tracking information
  No tracking numbers are assigned to your order yet
  
  
  Shop image
  
  ****** Auto Parts
  
  revtecautoparts.com
  
  Go shopping
  
  ***** said they had the rt address nothing wrong
  Show quoted text
  
  
  Business Response /* (4000, 9, 2022/10/09) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, we are carparts.com and in no way affiliated with ****** Auto Parts (*******************) as per shown on your order. Hence, may advise you to kindly coordinate with them instead to resolve your concerns with them. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:09/09/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 8 drivewire ignition coil for my 2010 **************** on April 8th 2022 for total of ******* When I received my order April 11 2022 it was the wrong ignition coil. I called them immediately and they told me I ordered the wrong parts. We argued back and forth and someone finally said that they would email a return shipping label to send wrong parts back and I didn't hear back from them so I called again and then I was told by another person that I had to ship the parts back in the original shipping box that I had already thrown away. I just want the correct parts for my car or a full refund. In the pictures u can clearly see that they are not the ignition coil that I ordered

  

  Business Response

  Date: 10/21/2022

  Business Response /* (1000, 5, 2022/09/26) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that RMA#*************** has been issued and sent to you prior, 4/14/22, along with a Shipping Label (***** XXXXXXXXXXXX) so you can return the part to us. However, we haven't received any return from you. Our Policy, "We are not responsible for missing, damaged, or incorrect parts after 90 calendar days for all products, regardless of the party at fault. CarParts.com is not responsible for lost or stolen packages and all such claims must be processed through the shipping company." Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.
  
  
  Consumer Response /* (3000, 7, 2022/09/29) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  It states that i have to have the original box it was shipped in and i do not have that box, so i cant send it back.
  
  
  Business Response /* (4000, 9, 2022/10/08) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused. Thus, you may return the part on a different box however make sure to indicate the *************** outside the shipping box. Make sure as well to package the item properly. Refund will then be issued to your account upon our receipt and inspection of the item. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:09/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to place order but they said it didn't go through, so I tried again and they said it didn't go through. I checked my bank account and I was charged twice! I called them and they said someone will call me back in 48 hrs. Never happened. I have now talked to 5 agents and have gotten no where. This place is a scam!!!

  

  Business Response

  Date: 10/03/2022

  Business Response /* (1000, 5, 2022/09/20) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that only one charge for $47.07 has been captured from your account on 9/7/22. While the initial attempt on 9/2/22 for authorization was declined and never captured. Thus, your order was confirmed as completely delivered through *** ***************** on 9/09/XXXX XX:XX PM at your location in XXXXX ******* ** ******* OK XXXXX-XXXX. Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:09/05/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was online trying to order a car part. I located the part, and proceeded to checkout online. They took my money and sent me no email confirmation, no receipt, or anything . I've contacted that company , and they don't even have any record of my purchasing anything test I have a pending charge for a week. The company just says to call my bank .

  

  Business Response

  Date: 10/06/2022

  Business Response /* (1000, 5, 2022/09/20) */
  We sincerely apologize for the inconvenience, however we could not locate your order using the information that you have provided. Hence, may we request you to provide us with any ********************** relative to your order(Order **** **** ***** ********** e-mail address that was used in placing the order, delivery address, Order date...). Kindly e-mail them at ********************* with BBB Case #XXXXXXX as reference so we can check and give the necessary resolution.
  
  Please let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:09/01/2022

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My order was taking days ago with a receive date of the 1 of Sept item still in warehouse. No one is able to correctly verify where the item is and giving me lies and ****** from ****** the **** supervisor on top of that they claim their system is down with no way of giving a refund. They are a huge scam artist.

  

  Business Response

  Date: 09/14/2022

  Consumer Response /* (2000, 6, 2022/09/01) */
  They have reached out to me and sent me a email showing they refunded the funds today

• Initial Complaint

  Date:08/31/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order thru ************ was sent wrong parts 9 times then they say on recorded that they made me come home 2hours each day for what was a dead end no package

  

  Business Response

  Date: 10/06/2022

  Business Response /* (1000, 5, 2022/09/13) */
  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that your order (ID#XXXXXXXX) with us was confirmed as completely delivered through ***** tracking#XXXXXXXXXXXX on Wednesday ********* at 9:29 am signed by ******* at your location in **** *** ** ******, ** XXXXX. While we have issued a refund of $15.27 on 9/2/2 with Refund Transaction *********** for the shipping cost.
  
  May we know then if you have issues/complaint with the parts that you received? Please check our return procedure through our site ************************************************* Kindly let us know if you have other questions by calling our Customer Service Team at X-XXX-XXX-XXXX. Again, we apologize for the inconvenience.