Complaints

This profile includes complaints for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CarParts.com, Inc. has 42 locations, listed below.

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• 

  CarParts.com, Inc.

  2050 W 190th St #400 Torrance, CA 90504-6228

  
• 

  CarParts.com

  1301 Avenue T Grand Prairie, TX 75050-1212

  
• 

  US Auto Parts

  1601 Bronxdale Avenue Bronx, NY 10462

• 

  Parts Train

  3716 Astoria Blvd Astoria, NY 11103-3657

• 

  US Autoparts Network Inc

  92 Youngs Road Trenton, NJ 08619

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Me and my sister ordered several parts. In her name ******* ******** order number is CPX243482010487318 They were sent to my home. The hood and fender were severely damaged. We paid for extended warranty and everything. The website states in several areas that we had a 60 day window to file any issues. Which we have contacted them several times to no avail. They refuse to help in any way!! We are within the window and now they wont return any calls. We werent asking for a refund WE NEED THE PARTS! I would like to get what we need!!

  

  Business Response

  Date: 02/22/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, Our Policy states, "Any item purchased on CarParts.com (unless noted as a non-returnable item below) must be returned within 30 days of delivery. All authorized returns must include all items and components that were included in the original package. Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a product with missing, damaged, or incorrect parts, please reach out to our **************** Team so we can assist you. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault." Thus, the order was placed 12/13/24 and the request for return was just made last 2/9/25--beyond the return period.

  While a refund of $188.18 was issued to your account on 1/7/25 with Refund Transaction ID#******** for Part#T220148. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a cv axel and it was sent in a box that could not handle the weight. Just careless in car part cons part. The whole box was busted ***** tried to tape it I want my money back plus shipping. **************** is not picking up. I am disgusted.

  

  Business Response

  Date: 02/22/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Thus, our record shows that your order is covered with Extend Shipping Protection and upon checking, your claim has been approved. Kindly coordinate with them as to the fulfillment of your claim. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:02/05/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Placed online order on January 31, 2025 22:58 pm for car passenger side mirror part# HY60ER, with delivery date of February 03, 2025. Was charged 9.69 ship&handl, got update from **** on Monday February 03 2025 that label has been created but no schedule date as of 900 am, kept checking all day and at 600p checked **** informed delivery app and received attached email stating estimate delivery date 02-06-2025 which is unacceptable due to had scheduled for repair on 02-04-2025, so I want my $9.69 for S&H refunded

  

  Business Response

  Date: 02/15/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that your order placed on 1/31/25 was delivered through **** tracking#********************** on February 5, 2025, 3:31 pm at your address in ***************************************************************************************************************************
  
  Thus, per Our Shipping Policy, "We aim to process all orders in less than 24 hours. Multi-unit and bulky items sometimes take longer due to preparation and packaging requirements.
  We only ship from Monday to Friday, and we take a little break on holidays and weekends. The delivery dates shown on our product pages and in your tracking updates are our best estimates. 
  
  Here's a quick guide on when your order should arrive:
  Orders shipped on Monday will typically arrive between Thursday and the following Monday.
  Orders shipped on Friday will typically arrive by the following Wednesday to Friday...." Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 02/18/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *** ******

• Initial Complaint

  Date:02/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order ***************** placed on 1/21/2025, item mailed was not the item on your description. This item was returned and received at your warehouse on 1/30/2025. I called today to inquire about my refund since over 72hrs has pass since you received your package and was told to wait ***** days for the item to be inspected? Filing a dispute with my credit card company.

  

  Business Response

  Date: 02/13/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $151.51 on 2/10/25 with ****** Refund Transaction ID#***************** for your Order (#********). Please check with ****** and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is a scam,Do not buy anything from here.They lie to you and also very bad customer service.I bought light and they told me shipping is 1-3 days and i paid extra shipping but i did not get my product 2 weeks, then i returned my product and customer service told me refund will be in 3-5 business day , thisis second week and they did not refund my money.They lie to you do not trust this company and do not waste your money, look another places but not here.

  

  Business Response

  Date: 02/13/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $155.30 on 1/25/25 ($11.47) with Refund Transaction ID#******** and on 2/7/25 ($143.83) with Refund Transaction ID#fhhcpbnx for your Order (ID#*********. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a set of taillights for my '09 **** Focus on December 21, 2024 and it said they were delivered on December 26, 2024, of which, I have yet to receive them. I have checked multiple times with my post office and they have not received it. I tried calling your support number twice, the first time it went straight to voice mail and the second time they, I got ahold of someone who then promptly rerouted me to an extension that didn't exist so the call ended. I need those parts as I have been pulled over twice for broken taillights and I need them fixed. I want a refund so I can get them elsewhere.

  

  Business Response

  Date: 02/13/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that your order was confirmed delivered through LSO tracking#ZY0FXPSG on 12/26/2024 05:36 PM at your address in ******************************************************************************************
  
  Thus, as your order is with Shipping Protection, you may file a claim with Extend (**********************************************************************************). Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:02/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a passenger side mirror for my car. It took me a while to get around to replacing it but when I opened the box, the mirror was for a drivers side. I had disassembled the mirror assembly and the internal mating components were not the appropriate size so the mirror would not have fit even if it was the passenger side. When I reported my issue to customer service, the representative told me that they would not facilitate a refund after the 30 day window. I specifically paid more for this part on this website assuming they were a reputable seller. After this transaction I am sure they are not. Sending incorrect and deficient parts is a fault on the seller regardless of the return period.

  

  Business Response

  Date: 02/13/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued RMA#RMAM00003934522 so you can return the part to us. Kindly make sure to package the item properly. Refund will then be issued upon our receipt and inspection of part.
  
  Our Policy, "Any item purchased on CarParts.com (unless noted as a non-returnable item below) must be returned within 30 days of delivery. All authorized returns must include all items and components that were included in the original package. Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a product with missing, damaged, or incorrect parts, please reach out to our **************** Team so we can assist you. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault." Nonetheless, as a consideration, we have allowed for the return of the part. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a catylic converter on car ************************** which was advertised for a 3L engine ******** SRX 2011 model. After receiving the order it is actually made for a 5.4L engine which the make and model does not even produce. When messaging with customer service for an exchange or refund, I was denied with no explanation other than it was past the return window. I am not requesting a return and believe this is car ************************** fault for not properly advertising the part which they sell.

  

  Business Response

  Date: 02/13/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, Our Policy states, "Any item purchased on CarParts.com (unless noted as a non-returnable item below) must be returned within 30 days of delivery. All authorized returns must include all items and components that were included in the original package. Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a product with missing, damaged, or incorrect parts, please reach out to our **************** Team so we can assist you. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault." Thus, the order was placed 9/26/24 and the request for return was just made last January, 2025--beyond the return period. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22885251
  
  I am rejecting this response because I am not asking for a return. I am requesting a refund due to the misidentifying of the part on car ************************** website. The return period should not have anything to do with requesting a refund for false advertising and consumer manipulation
  
  Sincerely,
  
  *** ****

  

  Business Response

  Date: 02/22/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. As previously noted, Our Policy states, "Any item purchased on CarParts.com (unless noted as a non-returnable item below) must be returned within 30 days of delivery. All authorized returns must include all items and components that were included in the original package. Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a product with missing, damaged, or incorrect parts, please reach out to our **************** Team so we can assist you. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault." Thus, the order was placed 9/26/24 and the request for return was just made last January, 2025--beyond the return period. No refund is due without returning the part. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22885251
  
  I am rejecting this response because you hide behind your 30 day policy knowing that the average person is not able to identify if a part is damaged or incorrect without taking it to a mechanic to help them. This part used FALSE ADVERTISING and its pathetic a company this big cannot do anything other then

  repeat the same outdated policy that they use to **** their customers. Partial refund should be issued as the description of the part clearly stated it was for the make and model mentioned and the correct ending size. The part was not even received until close to 20 days past ordering so I was supposed to get it to the mechanic within a week and get this resolved? That wouldve been nearly impossible as a normal human being. Sad how this company is abusing people. I will be making further reviews and spreading the word to never order parts from this company as they are scammers that hide behind a return policy instead of helping make things right for their own s**** up. 

  Sincerely,
  
  *** ****

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchase made on May 15 2024. On May 25th I made the company aware that I ordered two door handles, but only received one. They responded on the 26th that the two handles were shipped separately for some inexplicable reason. I then followed up again on 10/5/24 to let them know that the part never arrived and the shipping still shows "shipped" but not delivered. Their customer service team then refused to compensate or deliver the part because it was too late to make a claim. I am simply asking for them to re-send another door handle which is less than $10.

  

  Business Response

  Date: 02/13/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a refund of $9.34 on 2/12/25 with Refund Transaction ID#******** for Part#T462103, for your Order (ID#*********. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 02/13/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *******

• Initial Complaint

  Date:01/27/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered part 1/14/2025 with delivery date of 1/17/2025 provided. Needed it by then and selected this company for that reason. Paid more for this delivery date and still don't have part on 1/25/2025. This is clear deception in order to make a sale and I would have ordered with someone else had I known this. I seek delivery and full refund.

  

  Business Response

  Date: 02/08/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $199.91 on 1/25/25 ($29.68) with Refund Transaction ID#******** and on 2/4/25 ($170.23) with Refund Transaction ID#pbk12ycg for your Order (ID#*********. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 02/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********.  It is not a satisfactory response to the situation, but I have no desire to put forth additional effort with this incompetent company. 
  
  Sincerely,
  
  *** *****