Complaints

This profile includes complaints for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  CarParts.com, Inc.

  2050 W 190th St #400 Torrance, CA 90504-6228

  
• 

  CarParts.com

  1301 Avenue T Grand Prairie, TX 75050-1212

  
• 

  Parts Train

  3716 Astoria Blvd Astoria, NY 11103-3657

• 

  CarParts.com, Inc.

  68902 National Rd Quaker City, OH 43773

• 

  CarParts.com, Inc.

  10880 Kenwood Road Cincinnati, OH 45242

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very shady business practices, I recently ordered a coolant reservoir for my Jeep. When I received the part I realized they are selling an engine coolant reservoir but labeling it as a coolant reservoir. I believe this is purposefully misleading as I chatted with customer support and have left reviews on their website that are either never posted or get deleted. Very very shady. Part is still incorrectly labeled which makes me believe this is intentional and scamming customers.

  

  Business Response

  Date: 02/01/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued RMA#RMAM00003918539 along with a Pre-paid Shipping ************ ************), sent at your e-mail address, so you can return the part to us. Kindly make sure to package the item properly and use the label immediately to avoid expiration. Refund will then be issued upon our receipt and inspection of part.
  
  Our Policy, "Any item purchased on CarParts.com (unless noted as a non-returnable item below) must be returned within 30 days of delivery. All authorized returns must include all items and components that were included in the original package. Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a product with missing, damaged, or incorrect parts, please reach out to our **************** Team so we can assist you. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault." Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:01/23/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was sold a defective rack and pion steering rod for my truck. It leaked from the unit from an internal weld the moment I powered it on. The install of this part is very labor intensive and is about 6-7 hours of labor. I asked for a refund as the part was under warranty and was also a brand new part. I was never given one and my last interaction with them they hung up the phone. I have bought several products from them in the past with no problems.

  

  Business Response

  Date: 02/01/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, our record shows that a Replacement order has been processed for you on 10/21/24 and the part was delivered through ***** tracking#************ on Tuesday 10/22/24 at 12:29 PM at your address in ****************************************  
  
  Our Policy, "Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a product with missing, damaged, or incorrect parts, please reach out to our **************** Team so we can assist you. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault. CarParts.com is not responsible for lost or stolen packages and all such claims must be processed through the shipping company." Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:01/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had ordered a CV axle and a control arm for my 2017 ****** juke online. The address that I did not enter nor confirmed there was not even the option to enter the address or confirmation page for me to confirm my address. Thus to say the parts were delivered to an address that I had lived at 6 yrs ago not even my last address I had lived at and the address is 500 miles from where I live and have lived for the past 4 and half years. I had called when I had the delivery notice picture sent to my email address but the package was not at my doorstep and the picture was indeed not my house I didn't even recognize it because the house has changed that much in the 6 yes I have not lived there . They told me they could request a return to warehouse which was denied and they will not return my money nor deliver the parts again that I am just out of the money and there is nothing they can do about it. Now on their site my order information says page does not exist if I need to send bank statements please let me know I will send them as well this is ridiculous and probable happens everyday I can't afford this

  

  Business Response

  Date: 02/01/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you placed an online order with us on 12/30/24 and parts were confirmed delivered through ***** tracking#s ************ (Part#TN28160019) on Monday 1/6/25 at 12:54 PM and ************ (Part#REPN281562) on Tuesday 1/7/25 at 1:24 PM at your address in **********************************. Thus, we only delivered the parts to the address provided through your order. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 02/03/2025

   
  Complaint: 22831392
  
  I am rejecting this response because:

  That has not been my address for 6 years and I did not input it into the shipping addresss when I called them they had said the address automatically uploaded from my ****** account I replied with I do not even see that address on my ****** account nor did I have an option to confirm that address or see the address in the page it went to thanks for your order. 

  I would like my money back for the parts that I have no way of obtaining the car parts. I believe it is there error when it boils down to it because there wasn't even a confirmation of shipping address on their website it's 500 miles away or I would go pick them up .
  
  Sincerely,
  
  ******** Bears

  

  Business Response

  Date: 02/13/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. As previously noted, we only delivered the parts to the address provided. This is an online order and we don't have a way to input the address, let alone know the address prior, to include in your order. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 02/13/2025

   
  Complaint: 22831392
  
  I am rejecting this response because:
  I would like a refund or my money for the car parts. And a confirmation page added for customers to confirm delivery before order is submitted also policy terms and condition added so future customers are warned and aware of the policies on address being added 
  Sincerely,
  
  ******** Bears

• Initial Complaint

  Date:01/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought parts from this website and I never received my parts and they refused to refund me. They lied they delivered but I never got the packages.Bought the parts on 12/12/24 and paid $232.85. I've been in contact with them and the delivery companies and nothing got solved.

  

  Business Response

  Date: 01/25/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that your order was confirmed delivered through ***** tracking# ************ (Part#P15KOE6107) on Monday 12/16/24 at 12:58 PM and shipped through GLS tracking#**************** (Part#P15KOE7892). Thus, since the order is not covered by shipping protection, we're unable to process a claim for the order. May we advise you to coordinate with GLS as to the status of your shipment. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:12/31/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not received my parts. I ordered them to be delivered when I'm home so as to avoid porch pirates. Not who knows when and if they will be delivered.

  

  Business Response

  Date: 01/11/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that your order was delivered through ***** tracking#************ (Part#s MORK640437 and MORK640436) on Friday 12/27/24 at 12:13 PM and ************ (Part#s MORK640612 and MORK640611) on Thursday 1/2/25 at 11:26 AM at your address in ********************************************************************
  
  While a refund of $13.00 was issued to your account on 1/1/25 with Refund Transaction ID#******** as ********************** for the inconvenience. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience. 

• Initial Complaint

  Date:12/31/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/16/2024, I placed an order for a passenger-side window regulator for my Chevrolet Volt on CarParts.com. I paid $68.07 for the order, which included shipping charges, via Apple Pay.The package containing the window regulator arrived on 12/19/2024. However, upon inspection, I found several issues: The packaging consisted of a flimsy cardboard box with a significant tear (approximately 3 inches) on the side. There was no additional protective padding inside the box. The window regulator itself was loose and could move freely within the damaged box.Unfortunately, the inspection of the received item revealed that one of the plastic components on the window regulator was broken in three pieces. This breakage makes the entire window regulator unusable.I filed a return request with CarParts.com, stating that I had received a defective item. I also attached photos of the damaged packaging and the broken ******* my disappointment, CarParts.com denied my return request, citing the absence of purchased shipping protection program. However, at no point during the checkout process via Apple Pay was I offered the option to purchase it. I retraced all my steps in the Apple Pay transaction and confirmed that there was no option to add protection or select a different shipping method. There were also no warnings or disclaimers that a lack of shipping protection program would void the return of defective items. The inadequate packaging and the lack of transparency regarding return policies raise concerns. It is impossible to determine whether the item was already damaged before shipment or if the damage occurred due to insufficient packaging. Also, I am unable to file a damage claim with the carrier, as only the company that shipped the package can initiate such a claim.I am seeking for a full refund for my order due to the receipt of a defective item and the lack of transparency on check out regarding return policies and shipping protection program.

  

  Business Response

  Date: 01/18/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. We are currently checking on this; we'll let you know at the soonest time for any update. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:12/31/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a package from them with next day shipping, it was supposed to get here on the 24th, it's now the 26th and the ***** tracking still just says the shipping label was just created. I already know my part is going to sit in this stupid companies warehouse for the next 2 weeks until they get it together from their holiday orders and send it out me and I will get three weeks later. They are blaming ***** saying they have the package but they don't. They would have scanned it. I already know if I don't say anything or try to do something about it they don't care. I just want my product shipped in a reasonable amount of time

  

  Business Response

  Date: 01/11/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that your order was delivered through ***** tracking#************ on Friday 12/27/24 at 4:58 PM at your address in *********************************************************************************************
  
  While we have issued you a refund of $17.21 on 12/27/24 with Refund Transaction ID#******** as rebate for the delayed shipment. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience. 

• Initial Complaint

  Date:12/24/2024

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed online 12/10/24. Received confirmation text from CarParts.com on 12/11/24 telling me to expect delivery on 12/13 via ****. $52.95 taken from my account on 12/12/24. Received email from CarParts on 12/11/24 - Tracking No. ********************** via ***** As of 12/21/24 that status reads: "Pre-Shipment Shipping Label Created, **** Awaiting Item". I responded to their text on 12/14/21 as directed to SUPPORT and again on 12/16/2024 with no reply but their response was that my request was forwarded to their support team. So I fished out a phone number and talked to a woman who said that her system said it shipped. I pointed out that the **** label had not been utilized -- so it DID NOT ship. She told me to give it a couple of days to allow the system to update.The first correspondence I got from them said that the part I ordered was out of stock and they were replacing it with a mirror from their ********** line at no extra cost to me. I went back to their site and it was exactly the same price as the originally ordered part but that shipping was free from the ********** line - I was already charged $12 in the original order for shipping. Still, here it is, 11 days after the order and they have still not utilized the **** shipping label and I have no mirror ...and their support team is not responding. Judging by the number of recent complaints here, I guess I'm not alone. All I want is the danged part ... I don't care about the shipping cost. Just get me the part - it was supposed to be part of my son's Xmas gifts - I'll have to box up a picture of it and this complaint I guess.

  

  Business Response

  Date: 01/04/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. Our record shows that you have been issued a full refund of $52.95 on 12/21/24 with Refund Transaction ID#a7zhf04g for your Order (ID#*********. Please check with your bank/credit card company and give them the transaction ID# as reference for the credit. They should be able to trace the refund using the reference number and the date. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

  Customer Answer

  Date: 01/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********

• Initial Complaint

  Date:12/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct 14 I order 3 items from carparts.com a hood, a tailgate and a tailgate latch all for my 74 k5 blazer. Upon receiving the items, I took them straight to the body shop and have been waiting on body work and painting of my vehicle. Two days ago when the shop was ready to install the hood, The tailgate latch and tailgate were fine and fit. However the hood is not even for a blazer of any year... it's for a very small car or truck... it's not what i ordered at all. When reaching out to customer service they informed me they can not take it back regardless of it not being what I ordered because it has been more than **************************************************************************** whatever part they wanted... now I have to pay and order another hood...

  

  Business Response

  Date: 01/04/2025

  Please accept our sincerest apologies for any trouble or inconvenience we have caused you. However, Our Policy states, "Any item purchased on CarParts.com (unless noted as a non-returnable item below) must be returned within 30 days of delivery. All authorized returns must include all items and components that were included in the original package. Upon receiving your order, please inspect all packages thoroughly for missing, damaged, or incorrect parts. If you receive a product with missing, damaged, or incorrect parts, please reach out to our **************** Team so we can assist you. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days for all products, regardless of the party at fault." Thus, order was placed 10/15/24 and we only received a return request December, 2024. Kindly let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ABS Module was ordered Dec 2, 2024 for $500. I was contacted the next day and told the part I ordered was incorrect but they have the correct part for $98 more. I ordered the correct part (or so I thought) and it was received on December 6, 2024. During installation on December 16, 2024, my mechanic reported that the part was not communicating with his device and there is an internal error. We also noticed the part received had a different part number than the part that was removed. Also, the part was damaged with a crack in the housing as well.I reached out the owner, **** ******, who informed me I cannot return or exchange the part for another one because I did not have pictures of the box the part was delivered in (which I no longer have). He did however tell me he could get another one for an additional $300! ****! This is all of this inside their 30 day return policy ********* he basically stole $600 from me and sent me a useless part and refuses to do an exchange or issue a refund.

  

  Business Response

  Date: 12/28/2024

  We sincerely apologize for the inconvenience, however we could not locate your order using the information that you have provided. Hence, may we request you to provide us with any reference#/information relative to your order(Order ID#, PO#, RMA#, tracking#, e-mail address that was used in placing the order, delivery address, Order date...). Kindly take note though that we are carparts.com and not Car Part Source. We are in no way affiliated with Car Part Source. Please let us know if you have other questions by calling our **************** Team at **************. Again, we apologize for the inconvenience.