Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
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Review fromAngenik J
Date: 06/21/2025
1 starI ordered a lock cylinder key for a 1990 Saab 900, the key was defected and I send it back to them. They told me once the part was inspected, they would issue the refund. I did receive the email June 4th stating that it would take 2-5 business days to come to my account. So I waited, it became June 12th I called them to see about it and they just keep saying the same thing like its a run around and to check my account but yet theres nothing. I spent $180.99 on this part. As fast as yall took the money out yall cant seem to return it to my account and its now June 21st. I even tried to use the order # they gave me on the Carpets website with my email and it says no data was found. Which Im not understanding because the issue was not solved. I would never order from this company again. They received the part back but yet I cant receive the money I spent back? Maybe if they sent me a part that actually worked this wouldnt be happening. All I want is my money back I work too hard for money to be tossed down the drain and given freely but this company doesnt care. They are so unprofessional its sickening. Better off ordering things off of ****.Review fromAaron f
Date: 06/16/2025
4 starsParts I ordered were an exact fit for my truck and ordering was easy.Review fromMarty H
Date: 06/08/2025
1 starWorst experience of my life. Was granted a return because item didnt fit my vehicle. But they wont send me a prepaid return shipping label. Going on 2 weeks. Will never buy from again!!!!Review fromBarbara W
Date: 06/05/2025
1 starBarbara W
Date: 06/05/2025
This company has caused me so much stress. It all started last year when I ordered a fuel pump from them, had so many problems since because I was continuously ordering parts from them, then it got to the point I was replacing wheel hubs every month or so, ended up ordering another feul pump from them then it hit me, they are selling bad parts, did a little research and found out Carparts.com is actually a junk yard, it's costing me hundreds if not a thousand to replace all my wheel hubs and fuel pump, I even have parts for my other car from them they won't return and I'm not putting on my car now that I found this out, please be aware of these scammers. PLEASE RUN FROM THIS COMPANY IF YOU LIKE HAVING YOUR SANTITY.
CarParts.com, Inc.
Date: 06/06/2025
Hi,Thank you for bringing your concerns to our attention through the Better Business Bureau. We are really sorry for the frustration and inconvenience you've experienced. Your feedback is very important to us, and we take your concerns seriously.We understand how upsetting it must be to face repeated issues with parts you've purchased, particularly essential components like fuel pumps and wheel hubs. While our records show that most of your previous returns were due to fitment or installation concerns, we want to assure you that we carefully monitor product performance and return trends to ensure we are offering reliable parts to our customers.The fuel pump with your recent order (Order ID: ********* has not shown a high rate of failure based on data from our quality control systems. However, we respect your experience and frustration, and weve shared your feedback with our quality assurance and supplier management teams for further review.Regarding the parts you mentioned for your other vehicle, if they are still within our return window and meet our return policy guidelines, wed be happy to assist you in initiating a return or exploring other options. Please feel free to contact our support team directly, and well do our best to make this right.Again, we deeply regret the stress this situation has caused and appreciate your past business. Were committed to improving wherever possible and hope we can help resolve this to your satisfaction.Sincerely,Carparts.com TeamReview fromJon L
Date: 06/04/2025
1 starJon L
Date: 06/04/2025
Scammers ! Ordered part and they said was lost in transit , sorry , nothing can do . Tracking number shows only shipping label created . Total ripoff place !CarParts.com, Inc.
Date: 06/05/2025
Hi ***,Thank you for your feedback! First and foremost, were truly sorry to hear that you have not received your package. Upon reviewing your order, we can confirm that the part was shipped via ****; however, there has been no movement in the tracking information.Based on the notes from our shipping team, the part did leave our warehouse, but it appears it never reached the first **** hub for scanning. As a result, the tracking status remains at Label Created. We have already escalated this issue for further **************** resolve this, weve sent you an email and are currently awaiting your response regarding how you would like to proceed. Please let us know if you prefer a replacement or a refund, and well be happy to assist.CarParts TeamReview fromJoseph S
Date: 06/03/2025
5 starsJoseph S
Date: 06/03/2025
had the part,s i needed. fair price.s.. fast shipping. very happyCarParts.com, Inc.
Date: 06/04/2025
Thank you. We're glad to know you found the parts you needed for a fair price and that shipping was fast. Your satisfaction means a lot to us.Review fromDonald M
Date: 06/03/2025
4 starsDonald M
Date: 06/03/2025
Carparts.com technical support representative was very helpful in making sure the ordered part was compatible with my vehicle. While the replacement part ordered was mildly damaged on arrival, which Carparts.com provided me with the choice of a return for a full refund or a replacement exchange. Fortunately, my mechanic was able to install it without incidence. Carparts.com accepted a prior return auto part (with a full refund) without any hassle (unlike ****************************).CarParts.com, Inc.
Date: 06/04/2025
Hi ******, Thank you for sharing your experience with us! We're glad to hear that our technical support team was able to assist you in finding the right part for your vehicle. While we regret that the replacement part arrived with minor damage, were pleased we could offer a resolution that worked for youand that your mechanic was able to complete the installation without issue. We're also happy to know your prior return was smooth and hassle-free. We truly appreciate your patience and continued trust in CarParts.com!Thank you. Shebet C.Customer Advocate TeamReview fromChris J
Date: 05/31/2025
5 starsChris J
Date: 05/31/2025
I received the parts I ordered safely. They are of good quality and the price was competitive with other online retailers. THanks!CarParts.com, Inc.
Date: 06/01/2025
Hi *****.Thank you so much for your kind words! We're thrilled to hear that your parts arrived safely and that you're happy with the quality and pricing.If you ever need assistance in the future or have any questions, please dont hesitate to reach out. We appreciate your business and look forward to serving you again!Best regards,CarParts TeamReview fromandrea c
Date: 05/24/2025
1 starandrea c
Date: 05/24/2025
I ordered a carport through an agent with my Vin number the agent still ordered the wrong part when I tried to return it within a hour they said that it had already been shipped and they couldnt cancel the order. They then still shipped me the wrong part then made me have to find arrangements to find a particular location to ship the part back in order to get a refund. this is the second time this has happenedCarParts.com, Inc.
Date: 05/25/2025
Hi ******,Thank you for sharing your feedback regarding your recent purchase with CarParts.com.We sincerely apologize that we were unable to cancel your order when you contacted us within an hour of placing it. According to our records, the system finalized the order and generated tracking information shortly after your call, which prevented us from processing a cancellation at that time.We regret any inconvenience youve encountered in returning the part. Please rest assured that we will process your refund as soon as possible. While the return is still in transit based on the tracking information, we will ensure your refund is issued within 7 days of receiving and inspecting the returned item.Thank you,CarParts TeamReview fromCynthia V
Date: 05/20/2025
1 starCynthia V
Date: 05/20/2025
I would give a zero if possible never buy from these guys they separate your order send trashed parts that someone else returned then you try to return and they say it doesn't have shipping protection and you can't get a refund.they blame shipping but it was used trashed parts they send.your stuck with the junk and out of your money.CarParts.com, Inc.
Date: 05/22/2025
Hi ******* ,Thank you for your feedback. We sincerely regret to hear that the part you received arrived damaged. Please know that this is not the experience we aim to provide our customers.Upon reviewing the photos you provided, it is evident that the shipping box sustained multiple punctures, which likely led to the damage of the part inside. Unfortunately, we noted that shipping protection was not applied to this order. As outlined in our policy, shipping protection is an optional service available to all customers at the time of purchase. It is prominently stated in our checkout process that opting into shipping protection offers coverage in the event of damage, loss, or theft during transit.Shipping protection not only benefits our customers by offering recourse in such situations, but it also helps the company mitigate potential misuse of the return process.We appreciate your understanding, and if theres anything else we can do to assist you further, please do not hesitate to reach out.Sincerely,CarParts Team
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