Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 463 Customer Reviews
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Review fromLA SHARON C
Date: 05/19/2025
1 starLA SHARON C
Date: 05/19/2025
I purchased a membership to their club which included free shipping on parts. In print it says wait 72 hours before ordering probably however you have 72 hours grace period to cancel membership. This was not helpful at all . Still ****** for shipping
CarParts.com, Inc.
Date: 05/21/2025
Hi La ****** ******,Thank you for your feedback. We're sorry to hear about your experience with the membership program.Upon checking, your membership was activated on May 12, and the inquiry regarding the free shipping benefit was made on May 19well beyond the 72-hour cancellation grace ******* Please note that the free shipping offer is applicable only to CarParts+ (VIP) members and typically applies to over ******* eligible small and lightweight items. Heavier or oversized items, such as certain body or mechanical parts, are not covered under the free shipping benefit, and this is noted on the product listing.We understand how this may have caused confusion, and well take your feedback into account to improve clarity around our membership benefits and shipping policies.Thank you again for bringing this to our attention.Regards,CarParts TeamReview fromKenneth M
Date: 05/18/2025
1 starKenneth M
Date: 05/18/2025
I ordered a part from this company matched by VIN number for a 1999 **** A6 Quattro 2.8. They charged me for the wrong $150.00 for the part and it was the wrong part. They will not refund me my money nor take the part back. They are stating it's outside a 30 day return policy. I was assured it was the right part yet it was not.CarParts.com, Inc.
Date: 05/20/2025
Hi,Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience you've experienced.We understand your frustration regarding the part you received and the difficulty in resolving the issue. Our goal is always to provide accurate support and ensure customer satisfaction, especially when matching parts based on VIN information.We reached you by phone, but your voicemail was full. Weve also sent you an email to verify the specific part in question and your order ID, as we want to ensure were addressing the correct order. Once we receive confirmation, we will promptly investigate further and work toward a resolution.Please reply to our email at your earliest convenience so we can assist you further.Sincerely,Carparts.com TeamReview fromKelly
Date: 05/17/2025
1 starKelly
Date: 05/17/2025
Purchase replacement parts for my vehicle. Corparts tried charging my c.c twice whithin 10 minutes. I called as soon as they opened, i had to accept a hood and radiator support due to being told it had already shipped from a third party they were receiving it from i could not cancel, i did canceled the rest of my order . they claim no hassle returns, a lie, hood show up, didn't have me sign for it but i was told i would, part left in my driveway with the box destroyed hood mangled. Contacted them and was told under review, then told 24 to 48 hours to process. 96 hours later i contacted them back only to have them denie the claim. Scammers, they don't stand behind there policy or product's. They didn't want to file a claim with the shipping company. I call the shipping company, they told me that carparts purchased from them and they would have to file a claim which they won't. ******** buyer be aware and stay away from them.CarParts.com, Inc.
Date: 05/18/2025
Hi *****,Thank you for sharing your feedback. I'm truly sorry to hear about the frustration you experienced, and I appreciate the opportunity to clarify a few important details about your order.Regarding the credit card charges, please rest assured that we did not attempt to charge your card twice. The first charge you noticed was a pre-authorization hold, which is a standard process used by banks to verify available funds. This hold automatically drops off within a few days and is not an actual charge. The final charges only occurred once tracking numbers were generated for your shipments. Since your order included multiple items shipping from different locations, you may have seen separate charges corresponding to each *********** for the damaged hood, I sincerely apologize for the condition in which it arrived. Unfortunately, we are unable to accept a return for a damaged freight item without the Shipping Protection Plan.Additionally, I want to mention that the Shipping Protection Plan (SPP), which is optional at checkout, offers coverage for incidents like this. Because this protection was not added to your order, were unable to move forward with a claim.We understand how upsetting this situation must be and regret that were unable to provide a different outcome in this case. Your experience matters to us, and we are continually working to improve our processes and transparency. Thank you,CarParts TeamKelly
Date: 05/24/2025
To follow up about carparts.com. 1st you list over ******* for free shipping, i purchased the item (hood) because it was showing in stock. Again less than 13 hrs. From time time you double charge me. I canceled my order and was told tuff stuff hood and radiator brace had already been shipped by a third party, that means you did not have the items, 2nd you say no hassle returns, a lie again. 3rd i traced down the shipping company about the item and that the driver didn't have me to sign for, and that he also he pushed it off the back of a box truck and took off. I was told that you/carparts have filed insurance claims against them for these things, and that since car parts ordered form a third part and carparts are the primary purchaser/ resaler that carparts have to file the claim with them aka (carrier), that i couldn't, which btw, i sure you did, to double dip, 3rd who ships a hood in a box with no bubble wrap/protection as big as they are? Btw there is not a way to pay for extra bubble wrap, Which btw makes since why it was damaged not adding the fact that it pushed off a box truck and fell 4 feet bouncing down my driveway before falling over, i even yelled hey hold up to the driver and he ran and jump in his truck and drove off, i understand you can't control your shipping companies you use, but the office person at the carrier said they would reimburse carparts for the cost of the item, and then you could reimburse me, i have talked to several representatives at carparts about this whole issue and was told from, it would be taken care of/ exchanged due to your shipping provider, which i wanted, to finally being told to buzz off. But i even offered to pay the offset insurance for item so everyone prosper from this experience but your staff are not helpful, or kind and was again told nope, nope,nope, which makes you and your company criminal/ internet scammers. There so many complaints about carparts.com its amazing your still in business, *****Review fromRyan T
Date: 05/14/2025
5 starsRyan T
Date: 05/14/2025
Grade A parts and delivery time is fantastic!! Everytime that I have ordered parts it's always been the correct one's..CarParts.com, Inc.
Date: 05/15/2025
Hi ****,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Regards,CarParts TeamReview fromChristopher C
Date: 05/12/2025
1 starChristopher C
Date: 05/12/2025
Will never buy from these guys again. Sell you bad parts and dont refund you. Total rip off.CarParts.com, Inc.
Date: 05/13/2025
Thank you for your feedback through the Better Business Bureau. Were sorry to hear about your experience and would like to assist in resolving the matter as quickly as *********** help us investigate and determine the appropriate resolution, could you please verify which part your concern is related to? Based on your order history, we want to verify whether the issue involves one of the following:Catalytic Converter AC Delco Oxygen Sensor ****** Oxygen Sensor If you could let us know which item is in questionor provide the order number and any additional detailswe'll promptly review the situation and follow up with next steps.We appreciate your time and look forward to your response so we can make this ********** regards,Carparts.com TeamReview fromSteve W
Date: 05/12/2025
4 starsSteve W
Date: 05/12/2025
Service from Carparts was good shipping not so much. Need to find better shipping service and **** is not the answer.CarParts.com, Inc.
Date: 05/13/2025
Hi,Thank you for your recent feedback shared through the Better Business Bureau. We appreciate your kind words regarding our service and sincerely apologize for any frustration caused by the shipping experience.We understand how important timely and reliable delivery is, and we're sorry to hear that **** did not meet your expectations. Wed like to look into this further and determine the specific order so we can fully understand what went wrong and take the appropriate steps to address it.With your convenience, please reply to this message and provide the order id..We want to ensure your concerns are properly resolved and use this opportunity to improve our delivery experience.Thank you again for bringing this to our attention. Warm regards,Carparts.com TeamReview fromMichelle R
Date: 05/09/2025
1 starMichelle R
Date: 05/09/2025
Placed two orders last Wednesday with delivery for last Saturday. I have received half of each order. I waited until today (Friday) to call. One package has been out for delivery with ***** several days on a row without being delivered and the other shipped from ************, ** to ************ before heading to **. (Oh...and the one in Philly didn't even ship out until Saturday - the day it was supposed to be delivered. It has not moved in days. **************** was less than helpful, rattling off to me transit information as if I had not already done the research. Their solution: wait for the parts to arrive. I WILL NEVER use them again. As a matter of fact, I recommend you stay far way and use ************** instead. I wish I could have remembered their name before I placed these orders.CarParts.com, Inc.
Date: 05/10/2025
Hi ********, Were very sorry for the inconvenience and frustration caused by the delivery delays and your experience with our customer service. Weve sent you a detailed email regarding your orders and the steps were taking to address the issue.Please know we take your feedback seriously and are actively working to prevent this from happening again. If you need further assistance, feel free to reply to our emailwe're here to help.Thank you, CarParts TeamReview fromDerek D
Date: 05/07/2025
1 starDerek D
Date: 05/07/2025
I purchased my part from car parts. Com because the shipping was quicker than others, since I needed to replace it over the weekend. After buying item, the delivery date changed from Saturday to Monday. I tried to cancel the order and they sent it, then charged me a fee of $8.50. False shipping estimates. It took 7 days to ship. Should've kept with ********* or any other one. ********* only took 3 days to ship and it was cheaper.CarParts.com, Inc.
Date: 05/09/2025
Hi *****,Thank you for sharing your experience. Were very sorry to hear about the unexpected shipping delay and the inconvenience it caused, especially when you needed the part urgently. We understand how frustrating it is when delivery estimates change after purchase. Your feedback has been shared with our team to help improve accuracy and service going forward.Regards,CarParts TeamReview fromWilliam T
Date: 05/07/2025
5 starsWilliam T
Date: 05/07/2025
At first I received the wrong brakes clips for the pads, it was my fault. After talking with one of their **** I was able to receive the right ones, got them today and I'm very happy because you don't know how many times I have brought the wrong one and the waisted money spent, thanks CarPart!CarParts.com, Inc.
Date: 05/09/2025
Thank you for your feedback! We're glad to hear you received the correct brake clips and that you're happy with your experience. Mistakes happen, and were always here to help make things right. Its great to know we could assist you in getting the right partsaving you time and money. Thanks again for choosing **************************!Review fromJason C
Date: 05/05/2025
2 starsJason C
Date: 05/05/2025
The lack of consolidation on large orders is a real let down. They have no problem shipping 3000 miles across the **** but won't ship 1000 miles to ******. I'll also add that I had to use a freight forwarder and I'm charged 40 bucks minimum per package. Well, they shipped the items 1 at a time. Those set of headlights? Yep, 40 bucks per headlight on top of thw shipping I was charged to send it to **********. I won't be back as a customer.CarParts.com, Inc.
Date: 05/07/2025
HI *****, Thank you for taking the time to share your feedback. Were truly sorry to hear about your experience with shipping and the lack of order consolidation. We understand how frustrating it must be to incur extra charges, especially when using a freight forwarder.Shipping to ****** can present unique logistical challenges, but we recognize that this shouldnt come at the expense of fairness or customer satisfaction. Your concerns about multiple shipments and the added costs are valid, and well be reviewing our processes to see how we can better support customers in similar situations going forward.We appreciate your business and are genuinely sorry to lose you as a customer. If you're open to it, wed love a chance to make this rightplease feel free to reach out to us.Shebet C. Customer Advocate Team
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