Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 461 Customer Reviews
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Review fromMichael G
Date: 08/15/2024
5 starsMichael G
Date: 08/15/2024
They had the parts I needed and prices were very good.
CarParts.com, Inc.
Date: 08/17/2024
Hi *******,Thank you for your feedback! We're glad to hear that we had the parts you needed at great prices. If you need anything else, don't hesitate to reach out. We appreciate your business!Thank you,CarParts TeamReview fromMaryann S
Date: 08/15/2024
2 starsMaryann S
Date: 08/15/2024
Subject: Request for Refund Due to Failed Delivery CarParts: I am writing to bring to your attention the delivery issues I encountered with my recent order, details of which are as follows:Delivery Fee Paid On August 13, 2024, the shipment was out for delivery to the recipient at 10:55 AM, as per the tracking information. However, despite being available to receive the delivery, the shipment was held at the destination service center without any valid reason provided. Subsequently, an attempted delivery was made at 5:17 PM, falsely stating that I was unavailable to receive it, which is not accurate.Due to the failed delivery and the inconvenience caused, I had to personally arrange for a driver to retrieve the car hood from the **************** location, despite having paid a delivery fee for the shipment to be delivered to the ****** SC address.I am hereby requesting a full refund of the delivery fee as the requested order was not delivered as promised. I trust that CarParts values customer satisfaction and will promptly address this matter to ensure a satisfactory resolution.I kindly request that the refund be processed at the earliest convenience. ***************************CarParts.com, Inc.
Date: 08/20/2024
Hi **** ***,Thank you for reaching out to us and bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with the delivery of your recent order. We understand how frustrating it must have been to deal with the failed delivery and the additional effort required to retrieve the item.Please know that we are committed to ensuring our customers' satisfaction, and we deeply regret that we fell short in this instance. Thank you for your patience and understanding while we resolved this matter. If you have any further questions or need additional assistance, please dont hesitate to reach out.Thanks,************Customer Advocate TeamCarParts.com, Inc.
Date: 08/20/2024
Hi **** ***,Thank you for reaching out to us and bringing this issue to our attention. We sincerely apologize for the inconvenience you experienced with the delivery of your recent order. We understand how frustrating it must have been to deal with the failed delivery and the additional effort required to retrieve the item.Please know that we are committed to ensuring our customers' satisfaction, and we deeply regret that we fell short in this instance. Thank you for your patience and understanding while we resolved this matter. If you have any further questions or need additional assistance, please dont hesitate to reach out.Thanks,************Customer Advocate TeamReview fromrobert b
Date: 08/15/2024
5 starsrobert b
Date: 08/15/2024
Ordered headlight for my F150. Part arrived within the week with no issues at all.CarParts.com, Inc.
Date: 08/16/2024
Hi ******,Thank you for your feedback! We're glad to hear that the headlight for your F150 arrived promptly and without any issues. It's great to know you had a smooth experience. If you need anything else, we're here to help!Regards,CarParts TeamReview fromArnold O
Date: 08/15/2024
5 starsArnold O
Date: 08/15/2024
Great service and quick delivery, I think your website works great.CarParts.com, Inc.
Date: 08/16/2024
Hi ******,Thank you for the wonderful feedback! We're delighted to hear that you had a great experience with our service and quick delivery. It's also fantastic to know that you find our website easy to use. We appreciate your support and look forward to serving you again!Regards,CarParts TeamReview fromNakia L
Date: 08/14/2024
5 starsNakia L
Date: 08/14/2024
You guys always have what I need, it doesn't matter what car or truck I have a need for parts, carparts.com has itCarParts.com, Inc.
Date: 08/16/2024
Hi *****,Thank you for your kind words! We're thrilled to hear that we consistently have what you need, no matter the car or truck. It's our goal to be your go-to source for all your auto parts, and we're glad to know we've earned your trust. We look forward to helping you with whatever you need next!Regards,CarParts TeamReview fromDave H
Date: 08/14/2024
5 starsDave H
Date: 08/14/2024
The part ordered actually came a little earlier than CP predicted. It fit and works!CarParts.com, Inc.
Date: 08/16/2024
Hi ****,Thank you for your review! We're glad to hear that the part arrived even earlier than expected and that it fits and works perfectly. It's always great to exceed expectations! If you need anything else, don't hesitate to reach out. We're here to help!Regards,CarParts TeamReview fromEric K
Date: 08/14/2024
1 starEric K
Date: 08/14/2024
This website is ****, I ordered a part and they said I would receive it on August 16 2024. I ordered it August 9th. I get an email today on August 14th, after they said I would receive it on the 16th, that said they couldn't get it for me and would refund me on a physical check within 7-10 business days from today!! DONT TRUST THIS COMPANY AT ALL!!!CarParts.com, Inc.
Date: 08/16/2024
Hi ****,We're sorry to hear about your experience. We aim to provide timely service, and we regret that we fell short in this case. Rest assured, were committed to improving our processes to prevent situations like this from happening in the future. Your feedback is invaluable, and will be sharing this with our team to ensure we take steps to enhance our service.Thanks,************Customer Advocate TeamReview fromrebecca p
Date: 08/14/2024
5 starsrebecca p
Date: 08/14/2024
i love ordering for here i everything i need for a good priceCarParts.com, Inc.
Date: 08/15/2024
Hi *******,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Thanks,************Customer Advocate TeamReview fromLouis L
Date: 08/14/2024
5 starsLouis L
Date: 08/14/2024
I ordered a driver's door window for a '95 **** F350. What I got was a driver's door window for a '95 **** F350 in the air-condition green perfect fit. Excellent condition. Well packed and the shipping was on time. I think car parts and my next need I will give them a call!CarParts.com, Inc.
Date: 08/16/2024
Hi *****,Thank you so much for your feedback! We're thrilled to hear that the driver's door window for your '95 **** F350 arrived in perfect condition and fit just right. It's great to know that you were satisfied with the packing and timely shipping as well. We appreciate your trust in us and look forward to helping you with any of your future car part needs. Don't hesitate to reach out when you're readywe'll be here to assist!Regards,CarParts TeamReview fromOlof M
Date: 08/14/2024
4 starsOlof M
Date: 08/14/2024
I've purchased a handful of random parts for them and always had a fine experience. They ate my first stop when looking for parts.CarParts.com, Inc.
Date: 08/15/2024
Hi ***********************,Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.Thanks,************Customer Advocate TeamCarParts.com, Inc.
Date: 08/15/2024
Hi ***********************,Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.Thanks,************Customer Advocate TeamCarParts.com, Inc.
Date: 08/15/2024
Hi ***********************,Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.Thanks,************Customer Advocate Team
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