Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 461 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromRon L
Date: 08/25/2024
5 starsRon L
Date: 08/25/2024
Excellent service, parts provided were perfect, and delivered quickly. Use for all future repairs.
CarParts.com, Inc.
Date: 08/27/2024
Hi ***,Thank you for your feedback! We're thrilled to hear that you were satisfied with our service and parts. We're committed to providing the best experience and look forward to assisting with all your future repairs.Thanks,************Customer Advocate TeamReview fromMARTICE A
Date: 08/24/2024
4 starsMARTICE A
Date: 08/24/2024
The core exchange and response could be a little quicker.CarParts.com, Inc.
Date: 08/28/2024
Hi *******,Thank you for your feedback regarding the core exchange process. We apologize for any inconvenience caused by the delay. We are continuously working to improve our processes and ensure a quicker response time.If there is anything else we can assist you with or if you have any further concerns, please don't hesitate to let us know. Your satisfaction is important to us, and we appreciate your input.Thank you for choosing CarParts.Regards,CarParts TeamReview fromEzekiel S
Date: 08/23/2024
4 starsEzekiel S
Date: 08/23/2024
An accurate record of out-of-stock parts will be helpful. I ordered a brake master for my Mercedes GL 450 SUV twice based on inaccurate availability information. I still don't know how my refund of $160.95 charged twice will be processed.CarParts.com, Inc.
Date: 08/24/2024
Hi *******, Thank you for bringing this to our attention, and I apologize for the inconvenience you've experienced. Maintaining an accurate record of out-of-stock parts is a top priority, and we're working to improve this process to prevent issues like this in the future.Regarding your refund, the order was canceled, and the charge has been voided. The authorization hold should have automatically fall-off and should become available funds on your account. If you have any further concerns or need additional assistance, please don't hesitate to contact us. We're here to help!Thank you. Shebet C. Customer Advocate TeamReview fromDawn B
Date: 08/23/2024
3 starsDawn B
Date: 08/23/2024
Still waiting for refund to be processed. Item was returned and received by them on the 9th of August. Haven't heard a thing yet!CarParts.com, Inc.
Date: 08/25/2024
Hi ****, Thank you for reaching out and bringing this to our attention. I sincerely apologize for the delay in processing your refund. I understand how frustrating this can be.Ive checked your return status, and I can confirm that we received your item on the 9th of August. Im currently following up with our finance team to expedite your refund. You should receive a confirmation email once the refund has been processed.We appreciate your patience and understanding. If you have any further questions or need additional assistance, please don't hesitate to contact us.Review fromRobert R
Date: 08/22/2024
1 starRobert R
Date: 08/22/2024
Returned a part in its original packaging and never received the refund that was promised. Four Emails sent with no responce. But they have sent me three customer review Emails.CarParts.com, Inc.
Date: 08/23/2024
Hi ******,Thank you for bringing this to our attention. We issued the refund on August 22. We apologize for the delay in communication and are addressing the issue to ensure it doesn't happen again. Please check your email for the confirmation, and let us know if you need further assistance.Thanks,************Customer Advocate TeamReview fromAmy S
Date: 08/20/2024
5 starsAmy S
Date: 08/20/2024
Great parts for my r53 Mini at a great price! Shipping was quick as well.CarParts.com, Inc.
Date: 08/21/2024
Hi *****************,Thank you for the fantastic review! We're thrilled to hear that you are satisfied with the part ordered and that the shipping arrived quickly. We look forward to doing business with you again. Happy driving!Kind regards,****************Customer Advocate TeamReview fromCarnail M
Date: 08/19/2024
5 starsCarnail M
Date: 08/19/2024
So far I have had no issues with delivery or products.Keep up the great customer service and **********************.CarParts.com, Inc.
Date: 08/20/2024
Hi *******, Thank you so much for your kind words! We're thrilled to hear that you've had a great experience with our delivery and products. Your feedback motivates us to continue providing excellent service and quality parts. We look forward to doing more business with you in the future!Review fromWilliam T
Date: 08/19/2024
5 starsWilliam T
Date: 08/19/2024
have to get one more and my place to get is carparts!CarParts.com, Inc.
Date: 08/20/2024
Hi *******,Were thrilled to hear that youre choosing us for your car parts needs! Thank you for your continued trust and support. If you need any assistance or have questions about your next order, dont hesitate to reach out. Were here to help!Review fromScott M
Date: 08/16/2024
5 starsScott M
Date: 08/16/2024
The part was a perfect fit and was just a fraction of the cost the dealer was going to charge.CarParts.com, Inc.
Date: 08/17/2024
Hi *****,Thank you for sharing your experience! We're thrilled to hear that the part was a perfect fit and saved you money compared to the dealer. If you need anything else, we're here to help. We appreciate your business!Thank you,CarParts TeamReview fromNina K
Date: 08/16/2024
1 starNina K
Date: 08/16/2024
"Guaranteed fit" is just a scam!Bought a "guaranteed fit" CV Axle for 80$ there. After replacing the old one with it, the car started making loud noise. Brought it to an Auto shop. The CV axle was not fitting for my car model and caused the wheel bearing to go bad. Ended up with 675$ invoice from the shop for a new (fitting) CV axle and and a new wheel bearing.carparts.com is accepting a return for the wrong CV axle (80$), but even if I have a written message from my auto mechanic, that the carparts.com CV axle caused the problems, they refuse to do anything about it. Worst experience ever with their customer service and process!CarParts.com, Inc.
Date: 08/17/2024
Hi ****,Thank you for taking the time to share your feedback with us.We take great pride in offering high-quality parts at reasonable prices, so we are genuinely sorry to hear that we did not meet your expectations in this instance. Your comments regarding the product will be communicated to our supplier so we can address the quality concerns you've raised.Regarding the labor costs, we understand how frustrating this situation must be. Unfortunately, we have a policy in place that does not allow us to cover labor claims, as outlined in our return policy. We appreciate your understanding in this matter and assure you that we are committed to improving our products and services.Thank you once again for your feedback. We value your input and hope to serve you better in the future.******************Customer Advocate
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.