Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 461 Customer Reviews
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Review fromCharles W
Date: 09/05/2023
1 starCharles W
Date: 09/05/2023
Car Parts Rush, they are a bunch of illegal aliens that have come into America and learned how to scam ******** people by acting nice and friendly. We don't need anymore criminals in our country, we have enough as it is! My question is what is going to be done about it? $200.00 for a used junkyard bumper! People don't deal with these people that have Indian accents in the junkyard business if you know what's good for you..
CarParts.com, Inc.
Date: 09/07/2023
Hi *******, Thank you for sharing this review. Unfortunately, we are not affiliated with Car Parts Rush. We highly suggest that you contact them directly so that they can address your concern. Thank you. Shebet C. Customer Advocate TeamReview fromHeath S
Date: 09/01/2023
1 starHeath S
Date: 09/01/2023
Had to return part. **************** was extremely poor. It's been three weeks and still no refund, even though their warehouse received the item. I am constantly asking for updates and they told me I should have refund 2-3 days, It's been 5. I asked for an update and no response after 24 hrs.CarParts.com, Inc.
Date: 09/04/2023
Hi *****, I wanted to confirm that we have received your feedback. Thank you for letting us know about the status of your refund. We apologize for any inconvenience caused to you or any of our customers, and we appreciate your patience. I have escalated the issue to the appropriate department, but please understand that the ********************* is currently out due to a holiday. Rest assured, we will process your refund within 1-2 business days. You will receive an email notification once the refund has been issued. I want to assure you that I am personally overseeing this process to ensure that you receive your refund. If you have any further questions or need additional assistance, please don't hesitate to reach out to me. Best regards, ******Customer Advocate TeamReview fromSteve F
Date: 08/24/2023
5 starsSteve F
Date: 08/24/2023
First time on website, even though I saw bad reviews, and mine is a great review. I looked up my part online and picked out a "new" headlamp for my ****** and the shipping at checkout was still the same $$ and I received the part in just a few days AND it was "new", and at less than 1/2 dealer price. It was packaged perfectly in a box that even *** couldn't break. I was better than pleased with the headlamp. I definitely will be purchasing again and would recommend www.carparts.com I just wish we could make laws for only 2 reviews against companies= good or none, because if a company has been in business a long time with no reviews, then that might be a negative, but to have bad reviews could be based solely on one bad employee and not right to tear down a possible good company. I had a great experience with CarParts **************CarParts.com, Inc.
Date: 08/25/2023
Hi *****,We are happy to hear that you got exactly what you wanted out of your car part-buying experience with us at CarParts.com. We wish you safe travels and look forward to doing business with you again soon!Regards,***********Customer Advocate Team **********************Review fromCody T
Date: 08/16/2023
1 starCody T
Date: 08/16/2023
They don't even deserve one star. Ordered a dash overlay that was suppose to be dark blue. They sent a light blue one and it was returned. They recieved the part on August 1st and still have not issued my refund on August 16. Might have been scammed out of $200. Very unhappy.CarParts.com, Inc.
Date: 09/18/2023
Hi *********************, This is to confirm we received your feedback regarding the dash overlay you ordered from **. I'm truly sorry for the mix-up with the dash overlay color. That should not have happened, and I understand how frustrating it must have been to receive the incorrect item. We take full responsibility for this error, and I assure you that we are actively working to prevent such issues in the future. Your satisfaction is our top priority, and we greatly value your trust in us. Please accept our sincere apologies for any inconvenience this has caused you. Sincerely, ******************** Advocate Team **********************Review fromSteve J
Date: 08/14/2023
1 starSteve J
Date: 08/14/2023
8/14/****. ***************** online to find a fender for my **** **** expedition,and up pops car parts.com offering the fender at a good price, so I ordered it (fender was $10 less than the shipping cost), but they sent me a fender for an Acura....then when I called to return it, they tell me I have to pay shipping back to them, because I ordered the wrong fender.....what a scam, the shipping cost would be twice what the price of the fender was in the first place..... then they said they would refund me $10.....I will never do business with them again. This company is a bunch of Scammers beware!CarParts.com, Inc.
Date: 08/24/2023
Hi *****, Thank you for sharing your feedback with us regarding the wrong part you received. We regret any inconvenience it has caused you. After investigating, it turns out that the part number bought is for a ******* Elantra from 2007 to 2010 and not a ***** Additionally, the system fails to capture any information on the vehicle, which might mean that no year, make, or model was chosen when placing the order for the part on our website. Before or after finding a part, choosing the appropriate vehicle is crucial to determining whether the item will fit with the selected vehicle. However, we'd also want to know your side, especially how you placed the order. This will help us see areas where we can improve in the future. I also sent you an email on August 16 to further assist you. I look forward to your response. Kind regards, ************************ Advocate TeamReview fromSean P
Date: 08/10/2023
1 starSean P
Date: 08/10/2023
These people are nothing but scam artists their company is Shady at least I've talked to several correspondents they to you we have received your part back we already approved the refund you'll have it in 72 hours then the date comes and goes I sent the part back by tracking they received it on June 18th and it is going on August 10th still have not received the refund we are not talking peanuts here couple hundred these people I think have no intention of trying to give you your money back even though they charge you 20% restocking feeCarParts.com, Inc.
Date: 08/11/2023
Hi *****, Thank you for sharing this review about the ******************** We apologize if this has caused you any inconvenience. Based on our records, the warehouse received the return on the 19th of July, however, the item will have to undergo inspection. Our return warehouse is behind with the inspection process; hence, the refund took longer and went beyond the 7 calendar days time frame provided. One of our customer service representative escalated the issue and the refund was processed on the 11th of August. you will receive a credit approved email and posting will depend on your bank. For assistance, please do not hesitate to email us. Thank you. Shebet C.Customer Advocate TeamReview fromMichael B
Date: 08/10/2023
1 starMichael B
Date: 08/10/2023
Do not buy parts from ************. They are selling parts they don't have and customer service representatives are lying to customers. On 7/24/23 I purchased a muffler for my ********* The web site showed it was in stock and would be received by 7/31/23. But I never received the muffler. I called customer service on 8/3/23 and "Sly" told me ***** lost the package and there were no more mufflers in stock. I checked the web site and it showed there WAS mufflers in stock. I contacted customer service via email and was told by representative ************ that there was one in stock and he order a replacement that would ship in that day's delivery so I could have it in 3-5 business days. It's now 8/10/23, and I haven't received the muffler I contacted customer service again to let them know I did not receive my order. Their representative, ******, said there were no mufflers in stock so he canceled my order. I wrote back saying the web site shows there ARE mufflers in stock and I could have one delivered by 8/16/23. I included pictures from the web site showing mufflers were available and confirming the delivery date.The another anonymous representative (no name on the email) said the order placed by ************ was not actually processed.Now I'm being told again that the muffler is not in stock when the web site shows it's in stock.How many customers are being used like this? Carpart.com is taking money for parts they don't have, holding it for weeks, earning interest on the money, and then holding the money even longer while they process a refund that take another week!Scam, Scam, Scam, Scam.Do NOT buy from carpart.com I hope others see this and order from a different company.******************CarParts.com, Inc.
Date: 09/18/2023
Hi *******, Thank you for your feedback. We sincerely apologize for any inconvenience caused by the unavailability of one of the parts. Upon reviewing your order, we have noted that we processed the replacement on our end. However, according to the manufacturer, the specific part is currently not available. We have escalated this matter with them to update their inventory promptly. We deeply regret that you had to experience this issue, and we want to assure you that we have taken measures to prevent such occurrences in the future. Your satisfaction is of utmost importance to us, and we value your business. We hope that you will continue to do business with us, and we will make every effort to ensure a smoother and more efficient experience for you in the future. Once again, we apologize for any inconvenience this may have caused, and please do not hesitate to reach out if you have any further questions or concerns. CarParts TeamReview fromAl G
Date: 08/09/2023
1 starAl G
Date: 08/09/2023
Garbage retailer. Didnt ship all parts. Sent missing parts too late. Has not refunded for returned parts in over 1.5 months. Avoid this scam online parts retailerCarParts.com, Inc.
Date: 09/18/2023
Hi **,We appreciate you reaching out to us and expressing your concerns. We sincerely apologize for any inconvenience caused by the missing parts, delayed shipping, and the delay in processing your refund. To better assist you, we kindly respond to the email that we sent you so that we can address your concern. Thank you for your understanding and patience. Best regards, ******Customer Advocate TeamReview fromKeri D
Date: 08/08/2023
1 starKeri D
Date: 08/08/2023
Return 2 items to them. ***** confirms they received them on 07/28/2023. I have waited *************************************************************************************************************************** 2 to 3 days. From reading all the other reviews, I doubt I will see anything returned. I was trying to help my son get parts for his car but ordered they wrong items and I don't have the money to waste. Unfortunate that they treat people this way.CarParts.com, Inc.
Date: 08/09/2023
Hi ****, We value your feedback and appreciate you informing us about the status of your refund. We sincerely apologize for any inconvenience caused to you or any of our customers. Your feedback will be shared with the relevant team in order for us to improve our services. Regarding the Fender with part number T220161, we have confirmed that we have received the part. However, due to a backlog in our warehouse, we unfortunately failed to issue the refund in a timely manner. To rectify this, I will escalate the refund request to ensure it is processed as soon as possible. Please allow us 1-2 business days to issue the refund to your bank. Once again, we apologize for any inconvenience caused and thank you for your patience. Regards, Bry M.Customer Advocate TeamReview fromBrenda H
Date: 08/05/2023
1 starBrenda H
Date: 08/05/2023
I was told by Carparts.com customer service I would receive my money back. I never received the part I ordered. Then I was told that they would not give my $69.00 back because the address was wrong. And the address was not wrong. They refused to honor the money back guarantee that was promised. Even after over a month of telling me they would refund my money.CarParts.com, Inc.
Date: 08/11/2023
Hi ******, Thanks for your feedback and raising this issue to our attention. We apologize for the inconvenience this has caused you. Kindly check the refund we issued on the remaining amount on Aug. 07, 2023 for the part you did not receive. Rest assured that we will raise this issue to our respective department for us to improve our service. Feel free to reach us if you need further assistance. Thanks,************Customer Advocate Team
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