Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
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Review fromGarry M
Date: 08/05/2023
5 starsGarry M
Date: 08/05/2023
I ordered a Bypass Hose Assembly for my 2008 **** F150, something I could not get at a local area parts dealer, got it when they said I would get it, and it was an exact OEM fit. I have nothing but good things to say about my experience.Thank you
CarParts.com, Inc.
Date: 08/07/2023
Hi *****,We are happy to hear that you are satisfied with the part you ordered from us. We at CarParts.com feel great achievement whenever we hear that we helped another customer put their vehicle back on the road. Thank you for this feedback! Regards,***********Customer Advocate Team **********************Review fromEd M
Date: 08/03/2023
1 starEd M
Date: 08/03/2023
Horrible, criminals company. Purchased item, returned, received the item back, never issued a refund. Buyers be aware. File civil case against this scammer.CarParts.com, Inc.
Date: 11/03/2023
Hi ***************,I'm truly sorry to hear about your negative experience. We deeply value our customers, and it's disappointing to learn that you've encountered this issue. Based on our records, one of my colleagues already addressed your concern and you have already been refunded on this order.CarParts TeamReview fromEarnest N
Date: 08/02/2023
1 starEarnest N
Date: 08/02/2023
I've been waiting 23 day's for a refund. They keep telling me 24 hrs to 7 day's. Nothings resolved and it's been 23 day's and nights now.CarParts.com, Inc.
Date: 08/28/2023
Hi *******, Thank you for sharing us with you feedback. We sincerely apologize for any inconvenience you may have experienced due to the delay in processing your refund. According to your order, your refund was processed on August 3, 2023. Normally, it takes up to 10 days to process a refund after the warehouse receives the return. Unfortunately, since we initially only had a limited return warehouse, we experienced a higher than usual volume of returns that required thorough inspection before refunds could be processed. This inspection process is essential to ensure that the returned items meet our quality standards and to prevent any potential issues for our customers in the future. We understand the importance of a timely resolution and want to assure you that our team is working diligently to complete the inspection process as quickly as possible. However, this additional step has caused a temporary delay in our refund processing timeline. Rest assured, we are committed to providing you with the outstanding service you deserve and will enhance our service more. Once again, we apologize for any inconvenience this delay may have caused and thank you for your patience and understanding. We truly value your business and are grateful for the opportunity to serve you. Kind regards, ****************CarParts.comReview fromJonathan J
Date: 08/02/2023
1 starJonathan J
Date: 08/02/2023
Very disappointed in Carparts.com. I place one order that arrived separately. The **** dodge brake line kit a arrived first with the wrong fittings. The the brake pads arrived a few days later and they were for a different vehicle. Both times I had a mechanic come to my home to find I have the wrong parts, then I had buy the correct parts locally. I returned the parts and the pads went to Hempsted, NY and the Brake Lines shipped to *****.I was told that I was credited for the brake lines but there was a hold up on be brake pads refund. Now its been weeks still empty promises saying the same thing. Reading all these many other recent reviews on here looks like Carparts.com is treating many of us customers badly. They will waste your time and make you keep trying to stay on top of it. They started off just needing my phone number to look it up and then knowing my email address the next time I call and they could look it up , but that was the last time they could look it up with ease. The 3rd-7th calls to customer service they could no longer look my orders up with ease. They have nearly $85 dollars they have promised me many times to no avail.CarParts.com, Inc.
Date: 08/17/2024
Hi ********, Thank you for taking the time to share your experience, and I sincerely apologize for the frustration and inconvenience you've faced with your recent order from Geo Page.We deeply regret the issues you encountered with the incorrect brake line kit and brake pads, and the subsequent delays in processing your refunds. It's clear that our service did not meet your expectations, and for that, we are truly sorry.Your feedback highlights several areas where we failed, from sending the wrong parts to the challenges you faced when trying to resolve these issues with our customer service team. This is not the experience we strive to provide, and we are taking your concerns very seriously.Please be assured that we are working to resolve the issue with your refund as quickly as possible. I will personally escalate this matter to ensure that the remaining $85 is credited to you without further delay. Additionally, we are reviewing our processes to prevent similar issues from happening in the future.We value your business and understand how important it is to regain your trust. If there is anything else we can do to make this right, please do not hesitate to reach out to us. Once again, I apologize for the inconvenience you have experienced and thank you for bringing this to our attention.Thank you. Shebet C. Customer Advocate TeamReview fromedwin s
Date: 08/01/2023
1 staredwin s
Date: 08/01/2023
I gave a one star only because there is nothing lower than this...i returned a part for a refund they received it on the 10 of july and as of yet i still haven't gotten a refund.i have been in contact with an a live person 4 times and they all have the same responses which is give us a few more days to process this i didn'[t take them a month to get my payment for their part so there is no good reason that i shouldn't have gotten my money back... they tell me the part weighs 10 pounds more than when they shipped it to me, well that ca not be it was sent by fed ex using the packaging that they sent it to me in nothing added whatsoever... I WILL NEVER USE CARPARTS.COM for ANYTHING. i am a business owner and yes i am a mechanic so i am buying parts all the time for customers and i will never again use them for anything...CarParts.com, Inc.
Date: 08/09/2023
Hi *****, I'm sorry to hear about your frustrating experience with the refund process. It's understandable that you expected a prompt refund after returning the part. Rest assured that we will review the things you mentioned so we can address it accordingly and improve our service further. Based on our records, the refund for the Passenger Side Headlight has been successfully processed on August 2nd. A credit approved email was sent to you for your reference. If you purchased using a credit or debit card, your refund may take 2 to 5 business days to reflect on your account, from the time we issue it. If you have any questions, concerns or if you need further assistance, please reply to our email and we'd be glad to assist. Working with you, ******************* Advocate Team **********************Review fromTommie G
Date: 08/01/2023
5 starsTommie G
Date: 08/01/2023
Update:*********** in customer relations contacted me and offered a courtesy refund for my troubles. I appreciate the immediate response and refund. I understand mistakes happen but the quickness to resolve this was amazing. Thank you ***********!!!!CarParts.com, Inc.
Date: 08/03/2023
Hi ******,Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.Regards,***********Customer Advocate Team **********************Review fromHuey B
Date: 07/29/2023
1 starHuey B
Date: 07/29/2023
These people dont deserve NOT ONE star. I give them a negative star! I purchased an aluminum core plastic tank radiator for a 2006 ******** **** S500 Base. The first CSR said that the part was delivered after 7pm last night to the front office. The front office closes at 5pm. Checked with the front office and no package delivered. I asked the rep for a Supervisor and she put me on hold forever then hung up. The 2nd *** said it was delivered this morning at 8:15 am. It takes 48 hours to speak with a Supervisor. Again, no package at front office. The guy never delivered the part! Hes not even on camera! Both customer service reps were insensitive and well-trained to not help anyone get a part redelivered that was paid for or a refund. I had to go through my bank to get a refund. This place is a scam! This business shouldnt be open nor more or less able to collect peoples hard working money. These people donot care about their customers AT ALL. Youll be better off going to another company who works with you and act like they care instead of dealing with these people. $217.02 My bank helped me faster than they did.CarParts.com, Inc.
Date: 08/07/2023
Hi ****, We value the feedback you shared with us regarding the delivery of your order. We regret any inconvenience it has caused you. Upon reviewing your order, the previous representatives who you spoke with over the phone made a follow-up request to our warehouse to verify the update on this shipment. We are informed that it was incorrectly closed out on July 28th by the courier. According to the courier, the correct status of the shipment was that it was supposed to be delivered on July 31st. We hope that you were able to receive the part on that date. Once again, we apologize for the inconvenience. Rest assured that we are continually working on improving our service, so your feedback is appreciated. I sent you an email; if you need further assistance, you may reply to the thread. Kind regards, ************************ Advocate TeamReview fromTommie G
Date: 07/28/2023
1 starTommie G
Date: 07/28/2023
I'd give no star if that was possible. They have disregarded my calls about my refund for an order they messed up.i shipped parts back they received them July 6th it's now the 28th and still nothing. They are only supposedly send back less than half of my refund. I will never do business with this company again!!! And I won't refer them.nothing but thiefsCarParts.com, Inc.
Date: 08/08/2023
Hi ******, This is to confirm we received your feedback regarding your recent purchase from **. Upon reviewing your account and the details, we have found that, when it comes to issues that are not a direct result of a company error, the refund consists of the part price and tax only. We understand that you have also requested a discounted label, which the carrier has already charged us for, and this amount will be deducted from the expected total refund. Regards, ******************** Advocate Team *********************** TeamReview fromMargaret R
Date: 07/27/2023
1 starMargaret R
Date: 07/27/2023
We received a part that did not function in the car.We requested a return label. They sent a core return label for the new part we sent back.We did not know it was a core label.I have tried to get a refund. This company does not have direct customer service phone lines.I have an open ticket to check on the return but no action has been addressed. They are trying to verify the part we sent back was their new part and not a core part.I have spent hours on hold. People hanging up etc.I have been kind and patient.I was given an employee name and ID on the open issue.I cant reach the person to speak and follow up.We are out $ ****** and they have their original part back.We are very unhappy customers.CarParts.com, Inc.
Date: 08/07/2023
Hi *******, We value the feedback you shared with us regarding the experience you had with returning the faulty part. We regret any inconvenience it has caused you. According to our return warehouse, upon initial inspection, it was found out that the part that was received was a core part. We already made a request to our return warehouse for reinspection to get more information about the return. However, we do consider your statement that you returned our part. Fortunately, you don't have to worry anymore because your refund has been processed. Thank you for your patience and for letting us make it right for you. Once again, we apologize for the inconvenience. Rest assured that we are continually working on improving our service, so your feedback is appreciated. Kind regards, ************************ Advocate TeamReview fromLejarries M
Date: 07/26/2023
1 starLejarries M
Date: 07/26/2023
Ordered parts from this place 2 weeks ago. Only received half of what I ordered which came 3 days later. 11 days later still haven't received the rest of my package. Tried calling and was hung up on 3 different times. Finally after the 18th time calling I get thru just to hear I can't get a refund till I receive my package can't cancel to reship anything. Which doesn't make any sense to me at all. One guy I talked to told me I could but hung upon me. I wouldn't recommend buying anything from these people especially if it's time sensitive on getting your car fixed. My daughter goes back to college in 2 days was hoping to have her car fixed before she left. That's the reason I ordered 2 weeks ago so it would be ready for her. Now I have 2 days left no parts and our of money for the parts I've been waiting on. And now have to buy them all over again from somewhere else just so she can go to school with her car. Never again will I ever buy anything from them or refer anyone to this place. The parts or cheaper and so is there customer service. Perfect example of you get what you pay for. SMH! SO FRUSTRATING!CarParts.com, Inc.
Date: 08/16/2024
Hi *********,We sincerely apologize for the frustrating experience you've had with your order and our customer service. We understand how important it was to receive the parts on time, especially with your daughter's college deadline approaching.Based on our records, one of our representatives has already filed a lost claim, and we have processed the refund for the missing part. We sincerely appreciate your cooperation and understand how frustrating this situation must be for you. Please rest assured that we will thoroughly investigate this matter with the carrier to ensure that this does not happen again in the future.Regards,CarParts Team
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