Reviews
This profile includes reviews for CarParts.com, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 463 Customer Reviews
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Review fromBill
Date: 08/31/2022
5 starsBill
Date: 08/31/2022
Excellent Service, fast shipping, I will buy from again, I would recommend, Great Company to do business with.
CarParts.com, Inc.
Date: 09/01/2022
Hi William **
Thank you for taking the time to write about your experience. It is wonderful to hear that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
********
Customer Advocate Team
CarParts.comReview fromJohn L
Date: 08/30/2022
5 starsJohn L
Date: 08/30/2022
Easy to use, items shipped in a timely matter with tracking updates. All the parts I needed in one place makes everything that much simpler.CarParts.com, Inc.
Date: 09/16/2022
Hi John Lukes,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers.
We look forward to working with you again in the future.
Regards,
Paul D.
Customer Advocate Team
CarParts.comReview fromSantiago G
Date: 08/30/2022
5 starsSantiago G
Date: 08/30/2022
Very professional on the phone and were very helpful. A parts specialist was put on the line and assisted in locating the right part. ThanksCarParts.com, Inc.
Date: 08/31/2022
Hi Santiago,
Hearing that you were provided with a good service with us is the best thing we could hope for! Your recommendation means a lot to us. Thank you for choosing CarParts.com. We look forward to doing more business with you in the future!
Regards,
Patrice
Customer advocate teamReview fromJim B
Date: 08/30/2022
5 starsJim B
Date: 08/30/2022
EXCELLENT SERVICE,..CUSTOMER SERVICE..ON TIME DELIVERY..WHEN ALLOWED.KEEPS UP WITH E-MAILS TO TELL IF PARTS WILL ARRIVE ON TIME...CarParts.com, Inc.
Date: 08/31/2022
Hi Jim,
Thank you for taking the time to write about your experience. It is wonderful to hear that your package was delivered on time and that we were able to provide you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future.
Regards,
Patrice
Customer advocate teamReview fromMark C
Date: 08/30/2022
5 starsMark C
Date: 08/30/2022
Overall great experience. Bernard in order intake was great and ensured he understood the exact vehicle and part needed for it. The mirror arrived in good shape. The only minor glitch was arrival time. Initial estimate was Thursday, which had me planning to install on Saturday. Unfortunately it did not arrive until Saturday afternoon, which threw off my plan. Not blaming anyone - just a minor heads-up that some shipments may take longer than original estimate would indicate. Mirror itself seems to be of excellent quality; looking forward to getting it mounted in place of one that is literally held in place with nails and glue. CarParts will be my source for future purchases - thanks!CarParts.com, Inc.
Date: 08/31/2022
Hi Mark,
We are happy to hear that you are satisfied with the part you ordered from us. We at CarParts.com feel great achievement whenever we hear that we helped another customer put their vehicle back on the road. Thank you for this feedback!
Regards,
Patrice
Customer advocate teamReview fromBetty C
Date: 08/25/2022
5 starsBetty C
Date: 08/25/2022
The gas cap fits perfectly. Thank so much for great fast service. I will keep you in mind if I need anything else for my Volvo.CarParts.com, Inc.
Date: 08/26/2022
Hi Betty****
Thank you for taking your time to provide us an inspiring rating. We are glad to hear that the part fits perfect to your vehicle. We're looking forward to doing more business with you in the future.
Thanks,
***y C.
Customer Advocate TeamReview fromWayne G
Date: 08/22/2022
1 starWayne G
Date: 08/22/2022
excellent pricing, excellent service, excellent delivery, software seems useable but always hard to learn foe anon software expert.CarParts.com, Inc.
Date: 08/26/2022
Hi Wayne,Â
Thank you for sharing this review about your order.Â
To start with, we are happy to hear that we have provided excellent service and you were able to receive the part in a timely manner. Moreover, may we know about how we can assist you with the order? I already processed the return for the core and return instruction was sent to you via email. I also sent the shipping label so you can return the core free of charge. Once the vendor received the returned part, the refund will be processed within 24-48 business hours and posting will depends on your bank.Â
For assistance, please do not hesitate to email us.Â
Thank you.Â
*********.Â
Customer Advocate Team
CarParts.comReview fromLeon G
Date: 08/22/2022
5 starsLeon G
Date: 08/22/2022
the products that I bought were excellent grade parts, fit properly, and I would buy more in the future, thanks for selling a quality product.CarParts.com, Inc.
Date: 08/23/2022
Hi Leon,
Thank you for leaving a wonderful review. We, at Carparts.com are thrilled to hear such good feedback. We hope to do business with you again soon.
*******************
Customer Advocate TeamReview fromPamela D
Date: 08/20/2022
5 starsPamela D
Date: 08/20/2022
The package got lost in shipping and they replaced very quickly package arrived and parts were exactly what I neededCarParts.com, Inc.
Date: 08/21/2022
Hi Pamela,
Providing a great customer experience is very important to us, and we thank you for working with us to resolve the problems you experienced.
We look forward to doing business with you again in the future!
Thank you,
Renabesh M.
Customer Advocate Team
CarParts.comReview fromRuss B
Date: 08/15/2022
5 starsRuss B
Date: 08/15/2022
My experience with your company was all good. If I ever need a part again I will be sure to contact you. Thank you!CarParts.com, Inc.
Date: 08/16/2022
Hi Russ**********
Seeing that you had a 5-Star experience is the best thing we could hope for! Your review means a lot to us.
Thank you for choosing CarParts.com. We look forward to serving you for many years to come!
Regards,
******.
Customer Advocate Team.
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